1-800-PACK-RAT® Reviews

Kelly Y

Denver, CO
Wrote a review on 9/19/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rats was fantastic!

Distance: 1,200 mi
Cost: $3,000
Per. Mile: $2.50
SqFt. Moved: 2,500

JoAnn W

Nesconset, NY
Wrote a review on 9/18/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

POD arrived in perfect condition. It was very clean on the inside and out. The gentleman was very kind and handed his truck very professionally.

Distance: 600 mi
Cost: $2,300
Per. Mile: $3.83
SqFt. Moved:

Johnny P

Fort Worth, TX
Wrote a review on 9/17/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

These folks made this a very smooth move. Both my wife and I are retired Air Force and we have moved a lot. This was a hybrid move and Packrat made it easy. They always kept me informed and made changes I needed quickly. Good company.

Distance: 750 mi
Cost: $4,000
Per. Mile: $5.33
SqFt. Moved: 1,200

Shane M

Evanston, IL
Wrote a review on 9/17/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

The Pack Rat customer service and delivery drivers were very professional, responsive and helpful with our moving needs.

Distance: 1,800 mi
Cost: $3,000
Per. Mile: $1.67
SqFt. Moved: 1,500

Thomas H

West Simsbury, CT
Wrote a review on 9/16/2016
1-800-Pack-Rat Review
(4 out of 5 rating)

Good rates, containers arrived on time, flexible as our requirements changed. Only 4 stars as they have yet to pick up and deliver....

Distance: 800 mi
Cost: $5,000
Per. Mile: $6.25
SqFt. Moved: 3,200

Linda D

Shallotte, NC
Wrote a review on 9/15/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Using 1-800-PACK-RAT was a positive experience start to finish. The pod was brand new and was delivered on time as scheduled for each step. The drivers were skilled, respectful and helpful. Customer service was knowledgeable and helpful during booking, pick up, drop off, and tracking along the way. All our possessions were delivered with no damage at all. I would definitely use them again and would feel comfortable recommending them to anyone.

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Karla P

Arvada, CO
Wrote a review on 9/14/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Both workers did an excellent job at packing my storage unit with boxes and furniture

Distance: 1 mi
Cost: $300
Per. Mile: $300
SqFt. Moved: 3,200

Johnny P

Fort Worth, TX
Wrote a review on 9/13/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

First time moving in 17 years. They made it easy. They kept me informed about everything, always gave me options and transported my things with little or no damage .

Distance: 750 mi
Cost: $4,000
Per. Mile: $5.33
SqFt. Moved: 1,200

Tom K

Swampscott, MA
Wrote a review on 9/12/2016
1-800-Pack-Rat Review
(4 out of 5 rating)

The delivery and pickup of the pod at the old and new residences went smoothly. Unfortunately, they did not deliver the moving blankets and couldn't get them to us in time for the movers so we had to purchase our own blankets. They promised to give us credits but the billing was too confusing so not really sure we got any credit.

Distance: 3 mi
Cost: $1,500
Per. Mile: $500
SqFt. Moved: 3,400

Lily Ann D

Allston, MA
Wrote a review on 9/11/2016
1-800-Pack-Rat Review
(4 out of 5 rating)

I was moving from New York City to Boston. The live load in New York City was pretty cool but a little stressful with the 4 hour window but I think it's the best way to handle an urban environment like NYC. I was moving out of a medium sized 1 BR apartment. I think anything bigger than a 2 BR in NYC would be cutting it close for a live load especially if you are hiring movers which is what I did. Coordinating the movers with the container delivery became a bit complicated and I was given different timeframes from 1-800-PACK-RAT. Overall, it saved me money and the container space accommodated my moving and storage needs. 1-800-PACK-RAT worked with me when negotiating the quote and found them more reasonable than other container companies I had been looking at. I also liked that you can go to the storage facility as needed to check on it or to move items gradually out of storage. Regardless of the container company it does requires more coordination but was worth it for my needs. The movers and I loved the hydraulic floor lift which allowed for more furniture and boxes to be lifted from the street level to the container which sat on a bed truck. I'm sure it saved them a lot of back pain too! One piece of advice is to look into and also ask 1-800-PACK-RAT about permits or other moving policies in the city you are moving from or to. When I arranged for the container to be delivered to Boston, I had to apply for a permit on my own for street occupancy permit through the Boston's City Hall for the days that the moving container was going to stay in front of my apartment building.

Distance: 250 mi
Cost: $1,590
Per. Mile: $6.36
SqFt. Moved:

Janet N

Cape Canaveral, FL
Wrote a review on 9/11/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

The container worked out well. They were able to hold my items in storage as long as I needed them to, and delivered all of my items safely.

Distance: 2,000 mi
Cost:
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SqFt. Moved:

Rachel B

New Orleans, LA
Wrote a review on 9/10/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

I chose 1800PackRat because I liked that their containers are all metal. Also, after calling some other companies, their price quote was less, and their phone agents were the friendliest and most helpful. Their customer service is easy to reach, and they are very informed, courteous and accommodating. They also have very good reviews. So far they have lived up to everything good I've read. I chose a 16-foot container for my heavily furnished 750sf 1-bedroom apartment and it worked out perfectly. I have yet to unload the container, but the delivery and pickup from my originating location were spot on. The guys were able to maneuver the container into and out of an extremely awkward location (a street corner with lots of trees) and the container itself seemed very sturdy. It was pouring rain the entire week I was loading, so I've been worried about mold, especially since I have to keep the container at the local facility while I apartment hunt. However, I called to arrange for access, and when I checked on my stuff it seemed like everything was fine. Some of that could be due to the moisture absorbing products I used inside, but the container is watertight. Nothing had budged an inch, either. I'm really happy with the entire 1800PackRat experience so far, and have already recommended them to my Dad.

Distance: 1,000 mi
Cost: $3,100
Per. Mile: $3.10
SqFt. Moved: 750

John E

Phoenix, AZ
Wrote a review on 9/9/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Friendly when called, very flexible and all of our belongings arrived in good condition. Our move had some delays and they worked within the time frame required to not go into the next month so we weren't charged for the additional time.

Distance: 350 mi
Cost: $2,100
Per. Mile: $6.00
SqFt. Moved: 2,400

Joseph C

Manassas, VA
Wrote a review on 9/6/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

I can't say enough good things about 1800PACKRAT. I'd never done anything like this before, and I executed a long distance move with 2 containers. They were MORE than flexible, and reasonably priced. I must have called them 20 times for big and little things over the course of 2.5 months, and they were happy to accommodate. Highly recommend.

Distance: 250 mi
Cost: $2,400
Per. Mile: $9.60
SqFt. Moved:

Shane M

Mill Valley, CA
Wrote a review on 9/6/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Thus far I have had a very good experience with 800PackRat. The customer service has been very good and everyone I've interacted with has been very professional. The delivery equipment, container used, and the back-end logistics is modern and efficient.

Distance: 1,800 mi
Cost: $3,000
Per. Mile: $1.67
SqFt. Moved: 1,600

Susan P

Saint Paul, MN
Wrote a review on 9/4/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

It was expensive but service was great.

Distance: 10 mi
Cost:
Per. Mile:
SqFt. Moved: 1,700

Tony L

Littleton, CO
Wrote a review on 9/4/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Showed up on time! Made sure the pod was clean and the blankets I ordered were all there. Super nice guy!

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Jon V

Seattle, WA
Wrote a review on 9/3/2016
1-800-Pack-Rat Review
(2 out of 5 rating)

The issue for picking up pod was challenged with available labor. After a number of calls back and forth, gave up until they called to confirm when a driver was actually available. Not sure if I would use them again even though their pricing was reasonable.

Distance: 900 mi
Cost: $2,700
Per. Mile: $3.00
SqFt. Moved: 2,020

Stephanie T

Rhinebeck, NY
Wrote a review on 9/3/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Wonderful drivers, careful of placement--on time, pleasant and friendly. Very good at what they do!

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Amy M

Peoria, AZ
Wrote a review on 9/2/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

They delivered the pod and picked it up as agreed. They e-mailed all paperwork quickly and they were great and answered all questions. Super company and excellant on customer service. We are storing our pod at their climate controlled facility at this time and are very satisfied with their rates and service.

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Linda M

Savage, MN
Wrote a review on 9/1/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

great people to work with

Distance: 1,650 mi
Cost: $8,100
Per. Mile: $4.91
SqFt. Moved: 3,300

Connie C

Aurora, CO
Wrote a review on 9/1/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Everything fit in one pod, for which I was very thankful. Pod was delivered and picked up when promised. Customer service was excellent.

Distance: 1,200 mi
Cost: $3,000
Per. Mile: $2.50
SqFt. Moved: 1,208

Michael C

Clifton Heights, PA
Wrote a review on 9/1/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rate is a great option if you are not able to move into your new location right away. It is a far better option than storing your worldly good into a storage compound. If you do that, you have to move it in and then move it out as well as move everything out of your house and then move it into the new place. Using Pack Rat cut out the middleman.

Distance: 15 mi
Cost: $1,000
Per. Mile: $66.67
SqFt. Moved: 1,600

Donald L

Waxhaw, NC
Wrote a review on 8/29/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Container was great better than PODS, they are fully metal. I was able to schedule and track everything online.

Distance: 600 mi
Cost: $2,200
Per. Mile: $3.67
SqFt. Moved: 1,400

Jim Z

Minnetonka, MN
Wrote a review on 8/28/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Container was very clean and just the right size. The driver did a great job. I would use PacRat again.

Distance: 1 mi
Cost: $300
Per. Mile: $300
SqFt. Moved: 500

Larry W

Costa Mesa, CA
Wrote a review on 8/27/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Driver delivered POD in a timely fashion and positioned it as I wished. Driver explained the process and even swept out the container!

Distance: 50 mi
Cost: $450
Per. Mile: $9.00
SqFt. Moved: 1,500

Pilar C

Tampa, FL
Wrote a review on 8/27/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Customer service staff are all commendable. Puts forth all efforts to meet and exceed customer needs.

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Brenda R

Kansas City, MO
Wrote a review on 8/26/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Drivers are respectful of your property when loading/unloading and always give you a heads up call for drop off and pick up. Great service!

Distance: 45 mi
Cost: $1,400
Per. Mile: $31.11
SqFt. Moved: 2,400

Gus & Margie L

Huntersville, NC
Wrote a review on 8/26/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Terrific ... On time and great support

Distance: 700 mi
Cost: $2,000
Per. Mile: $2.86
SqFt. Moved: 1,200

William A

Dacula, GA
Wrote a review on 8/24/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

The container was on time.

Distance:
Cost:
Per. Mile:
SqFt. Moved: 3,500

Michael C

Yorba Linda, CA
Wrote a review on 8/23/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

standard job, drop container, pick up

Distance: 400 mi
Cost: $1,000
Per. Mile: $2.50
SqFt. Moved: 2,500

Betty S

Mckinney, TX
Wrote a review on 8/22/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Everything went perfect. Pack Rat container was very clean. The guy who brought the container was extra nice, he really helped me get it the right place. The guy who picked it up was very nice too.

Distance: 10 mi
Cost: $465
Per. Mile: $46.50
SqFt. Moved: 770

Adam P

Orchard Park, NY
Wrote a review on 8/21/2016
1-800-Pack-Rat Review
(4 out of 5 rating)

Pack-Rat was good overall, they were responsive over the phone and their drivers were courteous and professional, but watch out for hidden costs. If you want your container delivered at a particular time, you'll have to pay extra beyond their quote to get anything smaller than a 24 hour window. When you schedule delivery of your container at your destination, they will try to schedule you ten business days or more out from the day you schedule the delivery even though their contract says one should be aware that containers take "up to 10 business days" to be delivered. They will want to charge you for expedited delivery for anything less than ten days in advance.

Distance: 375 mi
Cost: $2,300
Per. Mile: $6.13
SqFt. Moved: 1,200

Lou S

El Paso, TX
Wrote a review on 8/21/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Thank you very much Tim!! You are awesome, appreciate all the help!!

Distance: 2,220 mi
Cost:
Per. Mile:
SqFt. Moved: 1,600

Valli C

Tempe, AZ
Wrote a review on 8/21/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

The called to verify all details, time, cost etc several times. All was done professionally.

Distance: 1,350 mi
Cost: $2,250
Per. Mile: $1.67
SqFt. Moved: 800

David P

Dacono, CO
Wrote a review on 8/20/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

delivered on time and quality container

Distance: 5 mi
Cost: $250
Per. Mile: $50.00
SqFt. Moved: 1,500

Mike T

Santa Fe, NM
Wrote a review on 8/20/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Good job on front end and transport from Cleveland to Albuquerque. Placed containers pretty well, even though we were not present.

Distance: 1,600 mi
Cost:
Per. Mile:
SqFt. Moved: 1,300

Jim M

Gig Harbor, WA
Wrote a review on 8/18/2016
1-800-Pack-Rat Review
(4 out of 5 rating)

Too early to evaluate PackRat. The pod was not picked up when scheduled and there is no notification process to advise me of the status of the pod (e.g. when picked up, in transit, when arrived at destination). Very accommodating when the need to cancel one of the pods became necessary. A follow up evaluation would be helpful once the pod is delivered.

Distance: 800 mi
Cost: $2,500
Per. Mile: $3.13
SqFt. Moved: 2,000

Deniz U

Palmetto, FL
Wrote a review on 8/18/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

They were very prompt. There was no damage during the move of the pods. We used 4 containers and were very happy with 1-800-PACK-RAT

Distance: 1,200 mi
Cost: $11,000
Per. Mile: $9.17
SqFt. Moved: 3,000

Ann B

Englewood, CO
Wrote a review on 8/17/2016
1-800-Pack-Rat Review
(4 out of 5 rating)

My only issue was I was supposed to get a call 1 hour in advance of them showing up, so I decided to go out to lunch. When I sat down to lunch I got a call that they were at my house. Luckily they left the container without me being there.

Distance: 1 mi
Cost: $200
Per. Mile: $200
SqFt. Moved: 950

Shane L

Brentwood, CA
Wrote a review on 8/17/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

This was our first experience moving via storage container- it was great.

Distance: 400 mi
Cost: $2,000
Per. Mile: $5.00
SqFt. Moved: 2,000

Natalie S

Mchenry, IL
Wrote a review on 8/16/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

I rented 4 storage containers with them & they were more than helpful getting them delivered & picked up on short notice!!!

Distance:
Cost:
Per. Mile:
SqFt. Moved: 2,500

Ben H

Winter Garden, FL
Wrote a review on 8/15/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Our house filled 2.5 containers and the drivers were very careful when picking up and dropping off the units.

Distance: 20 mi
Cost:
Per. Mile:
SqFt. Moved: 2,700

Jane S

Rock Hill, SC
Wrote a review on 8/15/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

They dropped off and picked up as expected. The drivers were skilled.

Distance: 3,000 mi
Cost: $4,000
Per. Mile: $1.33
SqFt. Moved:

Brenda R

Olathe, KS
Wrote a review on 8/14/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Affordable, flexible & great service.

Distance: 40 mi
Cost: $164
Per. Mile: $4.10
SqFt. Moved: 2,384

Jon V

American Canyon, CA
Wrote a review on 8/12/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

So far so good. Efficient drop off and pick up. Now waiting to see the unit at the other end.

Distance:
Cost: $2,200
Per. Mile:
SqFt. Moved:

Christian W

Lutherville Timonium, MD
Wrote a review on 8/12/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

Great service, answered any questions I had and worked with me during the drop off and pick up.

Distance: 15 mi
Cost: $300
Per. Mile: $20.00
SqFt. Moved: 1,800

John M

Collingswood, NJ
Wrote a review on 8/11/2016
1-800-Pack-Rat Review
(5 out of 5 rating)

These guys were top notch as well.

Distance: 1 mi
Cost: $1,400
Per. Mile: $1,400
SqFt. Moved: 1,485
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