The gentleman who dropped off and picked up the Pack Rat Pod was well trained, careful of his load and in this case very understanding for the congestion on the street.

Good contact throughout and right on time. Very good friendly driver.

Using a Packrat container definitely took a lot of the stress out of my move, by not having to worry about a truck + getting my car there. The size of the containers themselves are much larger than the competition's for the same price. It's easy to get the unit dropped off and picked up. I didn't give a 5 star rating though because of a few small reasons: their mobile website is awful. I couldn't pull up my contract or an invoice. When you're moving and your computer is packed, this is important. That brings me to my 2nd reason: I had to call to get copies of those and calling is such a hassle. They put you on hold for forever. The feature to have them call you back is nice, but it'd be nicer to speak with a customer service representative. Lastly, I was verbally told during my initial quote one price and he emphasized that "that was the final number, there wouldn't be any additional hidden charges no matter what." So I had that cost approved by my company and was then hit with surcharges. They were nice enough about helping me with those, but it took multiple phone calls and time, which would have been much more difficult and time consuming had I not been spending the day driving cost country. See previous hesitations above.

Would use them again. Great customer service and willingness to help even if things don't go according to plans. The system works because you move at your own pace saving money by loading your own stuff yourself, Highly recommend them.

The container was left at the residence. Delivered on time with no problems.

First time using a pod company on moving. So far has been very good. Customer Rep explained everything in detail. Delivery was punctual & care was taken in getting it stationed. Have already recommended to friends.

I am using this company in two stages. They have dropped the first container off, it has been loaded and Pack Rat will pick it up in a couple of days. What I can say right now, is that they have been great over the phone; the delivery driver was excellent with that container. We have alleys and fences and he was able to maneuver that 16FT container diagonally in our driveway so there would be no long carry, and then advised us to ask for him when we called in for the container to be picked up for storage. So far, I'm pleased as I can be. We will have two large containers or three; not sure right now. This is a very large move.

These guys know their stuff. Put the containers precisely where we needed them. Would use them again.

the delivery guys were very professional. i saw some bad reviews, maybe i have been lucky so far. all we have done is drop off and load, still haven't used the storage facility of had a drop off to our new place. our containers will be in storage for a couple months. fingers crossed.

Great experience, I recommend.

The men loaded a Pack-Rat container and a 26' truck they supplied.

Friendly and helpful. Great customer service when you call them. They show up exactly when promised

This company was so helpful with my move. They reviewed the contents of my house and made a suggestion on how many large pods i would need. They suggested i contact Hire a Helper to find packers and people to unpack the pods once at my destination.. They kept me updated on all things having to do with my move. They always updated me on times and dates. They answered all my questions and showed me a lot or respect. They made suggestions to make my move easier. They kept my belongings secure and safely locked with a lock that i had the key too. They let me tour the storage facility. I am glad i used Pack Rat Container move company. My God daughter used them and they packed her pod in Texas and delivered it to her new home in Hawaii. It is a very nice company to work with.

Worked with me for a good price on a long distance move. Placed the containers exactly where I asked and on schedule. Never had a problem getting questions answered.

Very good. Prompt and helpful with delivery. Very accommodating with scheduling the pick up.

On time! Professional, made sure to place containers the way I asked!

The company picked up and delivered the container as stated in the contract. They always responded to my questions. Thank you Pack Rat!!!!

Customer service was helpful in scheduling days for container delivery and pickup for storage. We ended up using 2 containers - one was in good shape but the other was a bit beat up but worked .

This is the second time I have used them. I am very happy with there service. There people were very easy to work with. Roger

I will not use 800 pack rat again. We were told a 16 ft. container would hold our 2 bedroom, LR, DR and kitchen as well as our garage items. Even though I told the lady we hade oversized furniture she assured me it would fit. Well when all was said and done we had to rent a storage unit to hold what did not fit onto the pod. You can call U Haul and they rent containers too.....I will use U Haul next time.

Just moved to container in driveway.

My driveway was to steep for the container to be placed at the top. That did not make me very happy because I relayed that message ahead of time. The container was 16', short about 5 items. Not sure what to do now?

I've used 800-pack-rat before and they were great. This time was no different. Everything went as planed. Their pods are bigger than some of their competitors and that works best for me.

Got me a good price on a long distance move.

the driver how dropped off and it was also the same one who picked up the pod, was great. He knew what he was doing. Once again I would recommend Pack-Rat to everyone.

So far so good. Will be getting 2 more containers later.

Easy to work with and make adjustments. Arrived when expected. Containers are clean and sturdy5700

They were on time and manage to get the unit in a very tight place.

Courteous and professional help. Pods delivered on time. We chose this company based on service, cost and ability to meet our needs. We would use their service again.

they had my containers there on time and in great shape. Very polite delivery men.

I thought I would only need storage for a couple of months. It took 5 months to find the house of my dreams and fortunately I did not have a deadline. Pack-Rat always showed up at the designated time and I was able to save $150 by scheduling the final move more than 30 days in advance.

The driver called me to give me a window for his arrival & he was on time. He was very careful of my property & positioned the container the way I wanted it. The container was clean & in good condition. I would use this service again.

It was a hassle getting a good date for them to deliver. There was absolutely no flexibility on their part. Be sure to get everything that has to be negotiated up front before signing up. The company is not customer friendly. Not made clear, for example, was that the 10 days advance notice for delivery doesn't include Saturdays even though they will deliver on that day. I'm not sure that I would use this company again.

Excellent timely and wuslity service.....

Container arrived as requested. The driver was very courteous and informative.

excellent service , every thing was on time and they also showed that they were flexible with changes to dates. would use them again

It's a shipping container. They said 3-4 bedrooms. I didn't have a dining set in a two-bedroom house, and I still had to rent a U-Haul trailer to get the rest of my stuff. 20' container would have been 100% perfect instead of a 16'.

On time, professional and worked with me to locate the container. I would certainly like for my future move be done by the same individual.

Pack Rat did a great job for our long distance move. We sued three 16ft containers

Made the storage and subsequent move uneventful. Smooth transition from pack up to storage to transporting to new location.

Expensive, but good.

Frank was down right amazing. He both dropped our container and picked it up. He arrived when he said he would and returned 2 days later to pick it up. He had a small area for navigating the truck and did it with ease.Cudos to him and he has a great smile!

Very competitive price.

container arrived and departed on time, very nice workers

We moved over 2,200 miles using Pack-Rat. Their containers were clean, they were delivered and picked up as promised and the booking process was very easy. They were less expensive than other transportation companies and I would highly recommend them. Everyone we dealt with at Pack-Rat was friendly and accommodating.

good so far as delivery of containers and picking them up loaded. Will wait and see how things go on the other end before further comment.

Always available by phone, very accommodating and helpful. The drivers who delivered the pod were friendly and courteous. The pod was clean. I needed to order 1 smaller 8' pod because I ran out of room in the 16'. They had another pod there the next morning. Also they removed the pod before 6 pm per HOA rules.

The quote online vs the actual cost was a bit confusing, but overall, the customer service was great and I'd recommend them to anyone needing storage services.