I was moving from New York City to Boston. The live load in New York City was pretty cool but a little stressful with the 4 hour window but I think it's the best way to handle an urban environment like NYC. I was moving out of a medium sized 1 BR apartment. I think anything bigger than a 2 BR in NYC would be cutting it close for a live load especially if you are hiring movers which is what I did. Coordinating the movers with the container delivery became a bit complicated and I was given different timeframes from 1-800-PACK-RAT. Overall, it saved me money and the container space accommodated my moving and storage needs. 1-800-PACK-RAT worked with me when negotiating the quote and found them more reasonable than other container companies I had been looking at. I also liked that you can go to the storage facility as needed to check on it or to move items gradually out of storage. Regardless of the container company it does requires more coordination but was worth it for my needs. The movers and I loved the hydraulic floor lift which allowed for more furniture and boxes to be lifted from the street level to the container which sat on a bed truck. I'm sure it saved them a lot of back pain too! One piece of advice is to look into and also ask 1-800-PACK-RAT about permits or other moving policies in the city you are moving from or to. When I arranged for the container to be delivered to Boston, I had to apply for a permit on my own for street occupancy permit through the Boston's City Hall for the days that the moving container was going to stay in front of my apartment building.

The container worked out well. They were able to hold my items in storage as long as I needed them to, and delivered all of my items safely.

I chose 1800PackRat because I liked that their containers are all metal. Also, after calling some other companies, their price quote was less, and their phone agents were the friendliest and most helpful. Their customer service is easy to reach, and they are very informed, courteous and accommodating. They also have very good reviews. So far they have lived up to everything good I've read. I chose a 16-foot container for my heavily furnished 750sf 1-bedroom apartment and it worked out perfectly. I have yet to unload the container, but the delivery and pickup from my originating location were spot on. The guys were able to maneuver the container into and out of an extremely awkward location (a street corner with lots of trees) and the container itself seemed very sturdy. It was pouring rain the entire week I was loading, so I've been worried about mold, especially since I have to keep the container at the local facility while I apartment hunt. However, I called to arrange for access, and when I checked on my stuff it seemed like everything was fine. Some of that could be due to the moisture absorbing products I used inside, but the container is watertight. Nothing had budged an inch, either. I'm really happy with the entire 1800PackRat experience so far, and have already recommended them to my Dad.

Friendly when called, very flexible and all of our belongings arrived in good condition. Our move had some delays and they worked within the time frame required to not go into the next month so we weren't charged for the additional time.

I can't say enough good things about 1800PACKRAT. I'd never done anything like this before, and I executed a long distance move with 2 containers. They were MORE than flexible, and reasonably priced. I must have called them 20 times for big and little things over the course of 2.5 months, and they were happy to accommodate. Highly recommend.

Thus far I have had a very good experience with 800PackRat. The customer service has been very good and everyone I've interacted with has been very professional. The delivery equipment, container used, and the back-end logistics is modern and efficient.

It was expensive but service was great.

Showed up on time! Made sure the pod was clean and the blankets I ordered were all there. Super nice guy!

The issue for picking up pod was challenged with available labor. After a number of calls back and forth, gave up until they called to confirm when a driver was actually available. Not sure if I would use them again even though their pricing was reasonable.

Wonderful drivers, careful of placement--on time, pleasant and friendly. Very good at what they do!

They delivered the pod and picked it up as agreed. They e-mailed all paperwork quickly and they were great and answered all questions. Super company and excellant on customer service. We are storing our pod at their climate controlled facility at this time and are very satisfied with their rates and service.

great people to work with

Everything fit in one pod, for which I was very thankful. Pod was delivered and picked up when promised. Customer service was excellent.

Pack Rate is a great option if you are not able to move into your new location right away. It is a far better option than storing your worldly good into a storage compound. If you do that, you have to move it in and then move it out as well as move everything out of your house and then move it into the new place. Using Pack Rat cut out the middleman.

Container was great better than PODS, they are fully metal. I was able to schedule and track everything online.

Container was very clean and just the right size. The driver did a great job. I would use PacRat again.

Driver delivered POD in a timely fashion and positioned it as I wished. Driver explained the process and even swept out the container!

Customer service staff are all commendable. Puts forth all efforts to meet and exceed customer needs.

Drivers are respectful of your property when loading/unloading and always give you a heads up call for drop off and pick up. Great service!

Terrific ... On time and great support

The container was on time.

standard job, drop container, pick up

Everything went perfect. Pack Rat container was very clean. The guy who brought the container was extra nice, he really helped me get it the right place. The guy who picked it up was very nice too.

Pack-Rat was good overall, they were responsive over the phone and their drivers were courteous and professional, but watch out for hidden costs. If you want your container delivered at a particular time, you'll have to pay extra beyond their quote to get anything smaller than a 24 hour window. When you schedule delivery of your container at your destination, they will try to schedule you ten business days or more out from the day you schedule the delivery even though their contract says one should be aware that containers take "up to 10 business days" to be delivered. They will want to charge you for expedited delivery for anything less than ten days in advance.

Thank you very much Tim!! You are awesome, appreciate all the help!!

The called to verify all details, time, cost etc several times. All was done professionally.

delivered on time and quality container

Good job on front end and transport from Cleveland to Albuquerque. Placed containers pretty well, even though we were not present.

Too early to evaluate PackRat. The pod was not picked up when scheduled and there is no notification process to advise me of the status of the pod (e.g. when picked up, in transit, when arrived at destination). Very accommodating when the need to cancel one of the pods became necessary. A follow up evaluation would be helpful once the pod is delivered.

They were very prompt. There was no damage during the move of the pods. We used 4 containers and were very happy with 1-800-PACK-RAT

My only issue was I was supposed to get a call 1 hour in advance of them showing up, so I decided to go out to lunch. When I sat down to lunch I got a call that they were at my house. Luckily they left the container without me being there.

This was our first experience moving via storage container- it was great.

I rented 4 storage containers with them & they were more than helpful getting them delivered & picked up on short notice!!!

Our house filled 2.5 containers and the drivers were very careful when picking up and dropping off the units.

They dropped off and picked up as expected. The drivers were skilled.

Affordable, flexible & great service.

So far so good. Efficient drop off and pick up. Now waiting to see the unit at the other end.

Great service, answered any questions I had and worked with me during the drop off and pick up.

These guys were top notch as well.

Great Great company, would not use anyone else after the great service they provided. If the need arises, they will be the only one I call!

EXCELLENT! Right on time!!!

The pod was delivered on time and placed correctly. Unfortunately, the moving blankets that were listed on the order were not delivered. Pack Rat offered to deliver the blankets but not until late the following day which was too late since the movers were coming in the morning. We had to go to Home Depot to purchase our own blankets which was much more expensive.

Nice guys. Would use them again,

This is a wonderful way to move

Candace was great to work with would highly recommend her to anyone ex 1203

The pods arrived on time (though I paid extra for AM delivery, was told 12:30 is still within the "AM" window.... which is hilarious.

Transportation option worked well. Truck arrived on date stated, no exact time was given. Container was clean and in expected condition for its purpose. Customer service good, no discount offered despite showing one on website once initial enquirer made. No mention of admin fees, additional cost of fuel for travel, and it appears we were charged from date of ordering and not drop off! Also, no mention of inside warehouse fee, per prop recovery fee and license fee. They forgot to drop off the blankets that we had ordered but did manage to deliver them on the morning the hired helpers arrived to move us!

We had a miscellaneous from personal to furniture and the whole experience went smooth.