Great Great company, would not use anyone else after the great service they provided. If the need arises, they will be the only one I call!

EXCELLENT! Right on time!!!

The pod was delivered on time and placed correctly. Unfortunately, the moving blankets that were listed on the order were not delivered. Pack Rat offered to deliver the blankets but not until late the following day which was too late since the movers were coming in the morning. We had to go to Home Depot to purchase our own blankets which was much more expensive.

Nice guys. Would use them again,

This is a wonderful way to move

Candace was great to work with would highly recommend her to anyone ex 1203

The pods arrived on time (though I paid extra for AM delivery, was told 12:30 is still within the "AM" window.... which is hilarious.

Transportation option worked well. Truck arrived on date stated, no exact time was given. Container was clean and in expected condition for its purpose. Customer service good, no discount offered despite showing one on website once initial enquirer made. No mention of admin fees, additional cost of fuel for travel, and it appears we were charged from date of ordering and not drop off! Also, no mention of inside warehouse fee, per prop recovery fee and license fee. They forgot to drop off the blankets that we had ordered but did manage to deliver them on the morning the hired helpers arrived to move us!

We had a miscellaneous from personal to furniture and the whole experience went smooth.

When we called with a question whoever we talked to they knew the answers.

Everything went so smoothly for my long distance move, and they were very responsive to my calls and emails.

they did not pick up ontime as promised caused issues with an already irrate landlord I'm very upset its to late to switch now but I would if all the work didn't go into this

Absolutely great service with the delivery of my storage pod! So professional!

On time, clean containers

quick turn-around time. picked up and dropped off an additional container with only 2 days notice.

Fantastic company to do business with.

Everything worked out perfectly. The only annoying thing was that they give you a 12 hour arrival window, but they do call an hour before.

If I ever move again, I will use 1-800-Pack-Rat. They were very helpful with adjusting my delivery and pickup schedule to accommodate changes in my closing dates. Great customer service. Great email follow-ups. And the cost is very reasonable.

Only 1/2 way into the move but everything is working very smoothly.

The pod doors were a bit smaller than I'd expected, making for a tight squeeze loading larger items. The cost was higher than I'd hoped but they had a pod available where their competitors didn't.

This company constantly went above and beyond! Greg our driver was exceptional and I am so glad he was in charge of dropping off and picking up our container! I have used other container companies in the past and this is the only company I would recommend! Fantastic!!!!

I have used Pack-Rat before and it is a great company to deal with

On time, unloaded Pod, explained p/u , storage and delivery procedures, would use again if we moved again.

friendly people and very helpful.

The 1-800-PackRat storage and moving company was convenient and worked very well for my needs. They were easy to contact to arrange pod drop-off/pick-up/storage services. Their customer service representatives were exceptional and easy to contact night or day. I would definitely recommend this moving company to friends and family.

easy move - all happened on schedule

The guys were awesome!! Would highly recommend PackRAT to anyone that needs a storage service.

The transportation company was very responsive about my questions, however they suggested a larger container than I needed in the end. I removed 1 star for this reason. The container was in excellent shape and the truck driver was very friendly. I would use this company again, however I would be more scrupulous regarding container size.

Best customer service, informative, responsive. Courteous from telephone reps to drivers. Awesome crew. Will certainly use again as needed. They made a stressful move bearable and comfortable.

The container looks new and customer service was excellent. I chose 1800PackRat because I liked their container better than Pods and their price was about the same. I would use them again.

My favorite thing this time I used Pack Rat was that for a nominal fee they were able to arrange a same-day drop-off and pick-up so that I didn't have to worry about reserving space for the container over several days.

The service was good, and worked out well for my multi-leg move. My only complaint is the cost, which I found to be high. I also had to pay extra to have the container picked up and dropped off on the same day (which I need to do to accommodate my Boston parking permit).

Pack Rat left my container on the day that they said they would, picked it up when they said they would ,transported it down from MA to FL and dropped it off when they said they would. You can't ask for better than that. There are so many things that could have gone wrong, but not one thing did. An excellent job, I am very pleased! Polite,helpful staff, too.

Storage unit was the perfect size, great driver, on time, placed the unit in the exact spot & highly recommend this Company, driver & helper.

They were helpful and professional throughout our long distance move.

The container was new, arrived & picked up on time

The containers were like new when we got them. Very clean inside and out. They are weather resistant and a fairly decent size, internal dimension 8x8x16. The reason I gave them only three stars was they don't allow their smaller units when moving out of state. We were told we HAD to get their largest container for out of state moves. Which is really a bunch of BS if you ask me. We ended up having to use (3) 16 ft containers. One of which was less than half full. It would have been nice to know that limitation before we made the choice to use their containers.

Excellent option for a long distance move -- our stuff arrived safely and securely, and we avoided the hassle of driving a large truck across the mountains

Driver was wonderful, very friendly and explained every detail

Pack Rat call center is not in touch with what happens in the field. I was told the 16' container will hold a 3 bedroom household. Which it did not. I had to order another 8' container that the call center sold me. Field then call and said they have not had 8' containers for years now. Moving is extremely stressful and all of the miss information from both the call center and field caused my move schedule to have to extend 5 days which threw everything else off and made for a very bad week.

Dropped off when scheduled. Was not able to fit everything in the 16x8x8.

Containers arrived on time. Drivers were polite and courteous. Containers were clean. Everything arrived 750 miles away intact. Definitely would use them again but we are never moving again!

Using the containers for our long distance move was a great value. The 800 number customer service was excellent, whenever I needed to call for questions. The drivers picking up and dropping off the containers were helpful as well, and on time. I heard about 1-800-PACK-RAT from a friend, and am glad I did!

Better then PODS. Love it.

They couldn't make moving easier. We filled a container 1/2-way, then had it stored. We called it back for the final filling, and now the container is on its way across the country. People are helpful and best of all, they do what they say. I'll use them again.

They were professional and accommodating in every way.

Easy to work with on the phone when I set up my move. The person I spoke with was knowledgeable and courteous and answered all my questions. The containers were delivered and picked up on time. The containers were clean and in good condition. I chose this company after having issues with PODS not being able to give a straight answer on price.

We were unsure about using containers vs. the "traditional" approach. Everything occurred on-time as scheduled, with no extra charges and no other surprises. The drivers were excellent in gently picking up and dropping off the containers. No damage to our belongings. We used two 16' containers and had one of them stored for an extra month. Increased insurance for both of them. Would highly recommend using them for all future moves. Price was competitive.