When we called with a question whoever we talked to they knew the answers.

Everything went so smoothly for my long distance move, and they were very responsive to my calls and emails.

they did not pick up ontime as promised caused issues with an already irrate landlord I'm very upset its to late to switch now but I would if all the work didn't go into this

Absolutely great service with the delivery of my storage pod! So professional!

On time, clean containers

quick turn-around time. picked up and dropped off an additional container with only 2 days notice.

Fantastic company to do business with.

Everything worked out perfectly. The only annoying thing was that they give you a 12 hour arrival window, but they do call an hour before.

If I ever move again, I will use 1-800-Pack-Rat. They were very helpful with adjusting my delivery and pickup schedule to accommodate changes in my closing dates. Great customer service. Great email follow-ups. And the cost is very reasonable.

Only 1/2 way into the move but everything is working very smoothly.

The pod doors were a bit smaller than I'd expected, making for a tight squeeze loading larger items. The cost was higher than I'd hoped but they had a pod available where their competitors didn't.

This company constantly went above and beyond! Greg our driver was exceptional and I am so glad he was in charge of dropping off and picking up our container! I have used other container companies in the past and this is the only company I would recommend! Fantastic!!!!

I have used Pack-Rat before and it is a great company to deal with

On time, unloaded Pod, explained p/u , storage and delivery procedures, would use again if we moved again.

friendly people and very helpful.

The 1-800-PackRat storage and moving company was convenient and worked very well for my needs. They were easy to contact to arrange pod drop-off/pick-up/storage services. Their customer service representatives were exceptional and easy to contact night or day. I would definitely recommend this moving company to friends and family.

easy move - all happened on schedule

The guys were awesome!! Would highly recommend PackRAT to anyone that needs a storage service.

The transportation company was very responsive about my questions, however they suggested a larger container than I needed in the end. I removed 1 star for this reason. The container was in excellent shape and the truck driver was very friendly. I would use this company again, however I would be more scrupulous regarding container size.

Best customer service, informative, responsive. Courteous from telephone reps to drivers. Awesome crew. Will certainly use again as needed. They made a stressful move bearable and comfortable.

The container looks new and customer service was excellent. I chose 1800PackRat because I liked their container better than Pods and their price was about the same. I would use them again.

My favorite thing this time I used Pack Rat was that for a nominal fee they were able to arrange a same-day drop-off and pick-up so that I didn't have to worry about reserving space for the container over several days.

The service was good, and worked out well for my multi-leg move. My only complaint is the cost, which I found to be high. I also had to pay extra to have the container picked up and dropped off on the same day (which I need to do to accommodate my Boston parking permit).

Pack Rat left my container on the day that they said they would, picked it up when they said they would ,transported it down from MA to FL and dropped it off when they said they would. You can't ask for better than that. There are so many things that could have gone wrong, but not one thing did. An excellent job, I am very pleased! Polite,helpful staff, too.

Storage unit was the perfect size, great driver, on time, placed the unit in the exact spot & highly recommend this Company, driver & helper.

They were helpful and professional throughout our long distance move.

The container was new, arrived & picked up on time

The containers were like new when we got them. Very clean inside and out. They are weather resistant and a fairly decent size, internal dimension 8x8x16. The reason I gave them only three stars was they don't allow their smaller units when moving out of state. We were told we HAD to get their largest container for out of state moves. Which is really a bunch of BS if you ask me. We ended up having to use (3) 16 ft containers. One of which was less than half full. It would have been nice to know that limitation before we made the choice to use their containers.

Excellent option for a long distance move -- our stuff arrived safely and securely, and we avoided the hassle of driving a large truck across the mountains

Driver was wonderful, very friendly and explained every detail

Pack Rat call center is not in touch with what happens in the field. I was told the 16' container will hold a 3 bedroom household. Which it did not. I had to order another 8' container that the call center sold me. Field then call and said they have not had 8' containers for years now. Moving is extremely stressful and all of the miss information from both the call center and field caused my move schedule to have to extend 5 days which threw everything else off and made for a very bad week.

Dropped off when scheduled. Was not able to fit everything in the 16x8x8.

Containers arrived on time. Drivers were polite and courteous. Containers were clean. Everything arrived 750 miles away intact. Definitely would use them again but we are never moving again!

Using the containers for our long distance move was a great value. The 800 number customer service was excellent, whenever I needed to call for questions. The drivers picking up and dropping off the containers were helpful as well, and on time. I heard about 1-800-PACK-RAT from a friend, and am glad I did!

Better then PODS. Love it.

They couldn't make moving easier. We filled a container 1/2-way, then had it stored. We called it back for the final filling, and now the container is on its way across the country. People are helpful and best of all, they do what they say. I'll use them again.

They were professional and accommodating in every way.

Easy to work with on the phone when I set up my move. The person I spoke with was knowledgeable and courteous and answered all my questions. The containers were delivered and picked up on time. The containers were clean and in good condition. I chose this company after having issues with PODS not being able to give a straight answer on price.

We were unsure about using containers vs. the "traditional" approach. Everything occurred on-time as scheduled, with no extra charges and no other surprises. The drivers were excellent in gently picking up and dropping off the containers. No damage to our belongings. We used two 16' containers and had one of them stored for an extra month. Increased insurance for both of them. Would highly recommend using them for all future moves. Price was competitive.

Everyone was nice and courteous but communication could have been better. They did call before they dropped off and picked up the container. I would still recommend them over the other options available.

Great for temporarily storing things. They call before they drop off and pick up container. Very friendly.

The dropping off the container worked good, but until we do the second half, I can not give it a five.

I had a very pleasant experience with PACK RAT. The delivery/pick-up of my container both to my departure point and my final destination was a breeze. There were no hidden fees like these other companies and the guys who delivered/picked-up the containers were professional and timely. They all called within enough notice so I was prepared. I've never used shipping containers before so I was very pleased with this experience. Everything (gas, mileage, equipment, lock, etc.) was included in my quote. I had my container delivered to my destination within a week of pickup so that increased the price just a bit but that was okay. I would definitely recommend 1-800-PACK-RAT to anyone who's looking for a fast and efficient service.

Donavan delivered the container, he had a very hard time getting it under the huge Oak Tree. He wiggled it around enough that he could get it off the trailer. Excellent service.

Was referred to them and not sure if I would use again. I was unable to contact sales rep like I was told I could. The direct extension never worked. The rep never returned 4-5 phone messages. Did not receive the moving pads in my containers that were charged to me. When I called the morning of my move, while the movers were on the clock under my credit card, I was told that research had to be done to see if I ordered the pads and Pack Rat would get back to me. Meanwhile, time was ticking. The containers so far seem to be useful, but I probably need another change to give a review AFTER I move into the final home

Stay away form 1-800-Packrat!!! We gave away, donated, sold or threw out a large amount of items in the months prior to our move from Massachusetts to the Los Angeles County area. Pricing with this company is not uniform; nor is it revealed on their website. The use slick sales techniques and pricing seems to be based more on whim and negotiation; i.e. whatever they can get away with. We negotiated what we felt was a fair price for a cross-country move with 3 months of onsite container storage (monthly storage time starts the day of drop-off and ends at pickup at your destination) be aware of the timing! The container was dropped off the next day after arrangements were made; it was in good and clean condition. The container was just large enough to hold our entire household of items; including some outside stuff. Most of the initial customer interactions with the company were OK; but there were several problems with billing and delivery that prevent me from being able to recommend them. They were not very accommodating at drop-off time at the destination in terms of a specific time...they were only willing to do last drop-off of the day. Early in the morning the day of drop-off as I was leaving for work the driver called to ask if I was ready for the drop-off; even though the corporate office had arranged for me to have the last drop-off of the day with the local location (Van Nuys, CA). I asked how soon he would be at my home. His estimate was way off and he did not show up until about 1 and ½ hours after he should have arrived; there were no traffic issues that caused the delay. After unloading the container the next day I called for pickup; they could not pickup that day (Saturday) as they claim they are often able to do...they were overbooked. They could not promise a pickup as the first pickup of the day or last pickup of the day during the week; they would only say either before 1 pm or after 1 pm. I could not take any more time off from work and had to schedule the pickup for the following Saturday. There were also huge billing problems; supposedly due to they way the salesman had quoted the job; we were presented with an all inclusive quote of 3 months of container rental and delivery. We had paid a $500 deposit and monthly charges each month. At pickup of the loaded container our credit card was over-billed by over $500 (which they initially claimed were fuel charges...during a time of declining gasoline prices); also the monthly rental charges, that they bill separately for were not accounted for in the final charge. We had to spend hours on the telephone with a number of reps and supervisors to straighten out the issue. Ultimately we were billed the quoted price for the job; but it was not without a hugh amount of time on the telephone to get them the correct the issue.

Mike dropped off the 16 ft container at the apt complex from which we were moving from. He was very friendly, accommodating, and knowledgeable, and punctual. Couldn't ask for a more professional drop off container technician. Very pleased. Dave C. St Paul Mn.

Very personable and professional.