reasonably priced, on time and very efficient.

I used Pack-Rat now 2x's and have had great success each time. They are clear in quoting how Pack-Rat works, the cost and the time frame to deliver, load and how to locate helpers to load/unload. I would recommend them again and again. When you load it yourself-you know what is there and because you have the lock and only keys you have peace of mind.

Very responsive and understanding. Very available by both phone and email

There were a few mix-ups with scheduling, but I would still give Pack Rat an average to good rating. They handled problems quickly and were very professional on the phone. The delivery men were experienced and knew how to handle the equipment well.

Arrived on time, with containers in excellent condition. Friendly workers.

If you can work around the containers arriving and being picked up without a time schedule on the arrival day, Pack Rat was wonderful to work with. They were less expensive than the other container companies we bid and they handled all my questions and scheduling without any issues.

The gentleman who delivered the container did a great job and was professional. He called as agreed 1 hr before delivery and made sure the container was placed where it was needed. I have used packrat before and will in the future if needed.

After initially speaking with 2 Men and a Truck, We opted for PackRat for the actual interstate shipping ($10700 vs $4700). We later learned the HireAHelper affiliate in Pensacola would not pack and box our shipment, just load furniture and packed boxes into the pods. While 2 Men & A Truck would do all packing boxing and loading of the pods. Three man crew and packing supplies, 4 hours cost $1211. At this end in Portsmouth, NH it ran about $490 with tips. Beat the heck out of $16,000 total cost based on the 1st quote!

Nothing broken, which I find amazing. Picked up on schedule and delivered promptly at the new house. However, when their driver picked up the empty container he damaged some grass of my neighbors, across the street.

Pack Rat is horrible. We will never use them again. Sales people lie to you. Management does not return calls.

Very helpful, containers arrived when we needed them and were picked up when they said they would. They were easy to pack, and we did pack them tight! Could use a few more places (more flexibility) for tie-downs though. Would definitely recommend.

Had some problems with delivery being on time due to some issues they could not help but they did not communicate with me. I had to keep calling them to find out when to expect the pod delivery. I also ordered 8 packing blankets to purchase which did not arrive as promised. Charges were adjusted but really needed the blankets for furniture.

I was very satisfied with Pack Rats--after comparing to my quote from PODS, they beat that price and then were very flexible with rescheduling after I cancelled then requested to reinstate my request, essentially matching the previously quoted price. Their communication was excellent and, by only needing to be there for the initial drop-off, it was very convenient for my work and timeline of moving. I felt far more comfortable with them (& HireAHelper for the loading & unloading) than the full-service moving companies.

Pack-Rat customer service was great from start to finish. From booking, to helping find movers. Also the trucking companies. Great experience with the container drop off and pickups in both locations. The containers are very clean, easy to load and the drivers were all very professional and friendly. Pack-Rat also gave me the best deal. I appreciated that there is always someone available to answer any questions along the way. When I send the next container it will definitely be a Pack-Rat.

Satisfied so far. Container was moved yesterday. Will see when it is opened if any load shifted to cause damage or difficulty in getting boxes and furniture out. Need time at present.

Just storing so far before moving across country

kept change thihng and adding charges that they did not tell at the start. you have everything aet and the next person trys to change things and charge more. not right.

Great service, willing to match PODS bid and their facilities are temperature controlled. Seamless scheduling for pick-up and delivery. Great service.

Very organized and super helpful. The pods were in great shape. The driver and I walked around them to make sure there were no big gashes or dents. I highly recommend PackRat!

The container worked out well.I would recommend them again.

I stored my things in two pods for a year and an half. Customer service in all the departments I had contact with such as scheduling my moves, billing and my personal representatives. My things arrived in good condition. I am very pleased with the service and will highly recommend this company.

The PackRat service was acceptable. The one major issue that precludes a 5 star is that we learned 2 weeks after placing the reservation that the local contractor hired by PackRat does not operate on Wednesdays. Our container had to be moved to a Friday, and we were still charged the AM guarantee delivery. From a customer retention standpoint, it would have been an appropriate and professional gesture to waive the $50.00 AM guarantee. Since our move arrangements were interfered with due to lack of communication between the parent company and the local provider, compensating the customer for the inconvenience would have produced a much different outcome in this review. In all, we were pleased with the timeliness and efficiency of the container delivery and pickup, but disappointed the company did not see the value in assuring full customer satisfaction with the service.

We had a complicated cross-country move. We sold our house and knew our stuff would have to be in storage for a few months while we found a house my wife would like. I priced out a lot of options from classic moving companies to other container companies. Pack-Rat had the best numbers and they were the most friendly. Our move went very smoothly. I had an issue opening up one of the containers once it arrived at our new house and my contact said something to the effect of “Just tie it to the back of your truck and rip it off, I hate those damn doors anyways” That’s the kind of company I like. I would highly recommend them.

My driver today (Gabriela?) to deliver was so good at her job. She looked at the location and was spot on perfect parking it!!. I have used 1800PackRat in the past and for the most part it is ok on the admin side. She was the most friendly and frankly the better driver of all I've had.

We moved our belongings out of a 2600 sq/ft house. 3-16' containers. You're engaged with the moving container process from start to finish. Their container system is very efficient and I love how they keep the containers level as they load and unload your container. Their employees are very friendly and they make sure your containers are where you want them placed. Only advice: Make sure you keep a standing list of weight and have a good game plan. The containers only hold 6,000 lbs and it fills up quick. It's one big giant Tetris game and I used tie downs every so often to keep my items from shifting.

Great assistance putting the move together.

I would use 800-pack rat again

Great job storing my items nothing is broken everything arrived just as it was when I packed it into the pod.

save me could not do the move with out the pack rat

It has been very difficult to reach anyone locally by phone when needed. At 2:30 a call was received to say delivery would be between 4 and 6. At 6:30 I placed a call to the 800 number and they indicated the delivery would be between 7 and 10 PM. Changes in delivery times need to be communicated so the consumer is informed.

Great customer service, pricing, and quality of storage container

Container must have had a leak. Some of my items were wet and damaged.

They called before every delivery and showed up on time

Josh delivered our container and went over everything in detail. Very professional would recommend the company.

2 nd one used now ready to move on.great service and handling.

We would recommend paying more money and choosing another company that provides similar services. We had many issues regarding communication, logistics, and scheduling. The price was right, but you get what you pay for.

Everything went smooth. Our container arrived when scheduled and was picked up when scheduled.

The container was dropped off and picked at the scheduled time with no delays. The box was what we had expected and was very clean.

So far everything is great

Good service and punctual. However we had broken furniture

They were on time and accommodating with both pick up and delivery. Easy to reach a live person who was informative and friendly.

This is my second time using this company and honestly it did not start out good. They brought out a 16 foot container that had lots of rivets missing which leaves holes that moisture (rain) gets in. I called and they did replace with a newer one. The customer service people are kind and I believe they really do want to make it right. The driver didn't seem to think it really mattered just told me to tape up the holes! I managed to get everything taken care of but it really makes me rethink using them again. we will see how things are when we get it opened.

We moved in two phases. They picked up and delivered the container twice and were on time and professional. No surprises about scheduling or billing. Customer service was excellent. Would use them again and recommend them to friends.

The 1 800 Pack Rat drop off of my container was a small disaster, but once I communicated a series of issues to the national customer service line, they were solved after hours by a dedicated operations manager who took it on himself to make things right. My cross country move went off without a hitch, and among a dozen or so times I dialed 1 800 Pack Rat to continue coordinating our plans, their customer service in North Carolina was exceptional. I'd rate them 4 stars out of 5.

I have not completed my move yet. So far, so good though

Great to work with and very flexible

Everything went as committed.

We were very pleased with Pack Rat. Customer Service was prompt and knowledgeable. I was most impressed that, after 11 months in storage, our items were clean -- no bugs or dust at all. Drivers were friendly and careful about properly positioning the pod. We would use them again.