1-800-PACK-RAT® Reviews
They delivered the pod and picked it up as agreed. They e-mailed all paperwork quickly and they were great and answered all questions. Super company and excellant on customer service. We are storing our pod at their climate controlled facility at this time and are very satisfied with their rates and service.
Pack Rate is a great option if you are not able to move into your new location right away. It is a far better option than storing your worldly good into a storage compound. If you do that, you have to move it in and then move it out as well as move everything out of your house and then move it into the new place. Using Pack Rat cut out the middleman.
Pack-Rat was good overall, they were responsive over the phone and their drivers were courteous and professional, but watch out for hidden costs. If you want your container delivered at a particular time, you'll have to pay extra beyond their quote to get anything smaller than a 24 hour window. When you schedule delivery of your container at your destination, they will try to schedule you ten business days or more out from the day you schedule the delivery even though their contract says one should be aware that containers take "up to 10 business days" to be delivered. They will want to charge you for expedited delivery for anything less than ten days in advance.
Too early to evaluate PackRat. The pod was not picked up when scheduled and there is no notification process to advise me of the status of the pod (e.g. when picked up, in transit, when arrived at destination). Very accommodating when the need to cancel one of the pods became necessary. A follow up evaluation would be helpful once the pod is delivered.
The pod was delivered on time and placed correctly. Unfortunately, the moving blankets that were listed on the order were not delivered. Pack Rat offered to deliver the blankets but not until late the following day which was too late since the movers were coming in the morning. We had to go to Home Depot to purchase our own blankets which was much more expensive.
Transportation option worked well. Truck arrived on date stated, no exact time was given. Container was clean and in expected condition for its purpose. Customer service good, no discount offered despite showing one on website once initial enquirer made. No mention of admin fees, additional cost of fuel for travel, and it appears we were charged from date of ordering and not drop off! Also, no mention of inside warehouse fee, per prop recovery fee and license fee. They forgot to drop off the blankets that we had ordered but did manage to deliver them on the morning the hired helpers arrived to move us!
