It was expensive but service was great.

Showed up on time! Made sure the pod was clean and the blankets I ordered were all there. Super nice guy!

The issue for picking up pod was challenged with available labor. After a number of calls back and forth, gave up until they called to confirm when a driver was actually available. Not sure if I would use them again even though their pricing was reasonable.

Wonderful drivers, careful of placement--on time, pleasant and friendly. Very good at what they do!

They delivered the pod and picked it up as agreed. They e-mailed all paperwork quickly and they were great and answered all questions. Super company and excellant on customer service. We are storing our pod at their climate controlled facility at this time and are very satisfied with their rates and service.

great people to work with

Everything fit in one pod, for which I was very thankful. Pod was delivered and picked up when promised. Customer service was excellent.

Pack Rate is a great option if you are not able to move into your new location right away. It is a far better option than storing your worldly good into a storage compound. If you do that, you have to move it in and then move it out as well as move everything out of your house and then move it into the new place. Using Pack Rat cut out the middleman.

Container was great better than PODS, they are fully metal. I was able to schedule and track everything online.

Container was very clean and just the right size. The driver did a great job. I would use PacRat again.

Driver delivered POD in a timely fashion and positioned it as I wished. Driver explained the process and even swept out the container!

Customer service staff are all commendable. Puts forth all efforts to meet and exceed customer needs.

Drivers are respectful of your property when loading/unloading and always give you a heads up call for drop off and pick up. Great service!

Terrific ... On time and great support

The container was on time.

standard job, drop container, pick up

Everything went perfect. Pack Rat container was very clean. The guy who brought the container was extra nice, he really helped me get it the right place. The guy who picked it up was very nice too.

Pack-Rat was good overall, they were responsive over the phone and their drivers were courteous and professional, but watch out for hidden costs. If you want your container delivered at a particular time, you'll have to pay extra beyond their quote to get anything smaller than a 24 hour window. When you schedule delivery of your container at your destination, they will try to schedule you ten business days or more out from the day you schedule the delivery even though their contract says one should be aware that containers take "up to 10 business days" to be delivered. They will want to charge you for expedited delivery for anything less than ten days in advance.

Thank you very much Tim!! You are awesome, appreciate all the help!!

The called to verify all details, time, cost etc several times. All was done professionally.

delivered on time and quality container

Good job on front end and transport from Cleveland to Albuquerque. Placed containers pretty well, even though we were not present.

Too early to evaluate PackRat. The pod was not picked up when scheduled and there is no notification process to advise me of the status of the pod (e.g. when picked up, in transit, when arrived at destination). Very accommodating when the need to cancel one of the pods became necessary. A follow up evaluation would be helpful once the pod is delivered.

They were very prompt. There was no damage during the move of the pods. We used 4 containers and were very happy with 1-800-PACK-RAT

My only issue was I was supposed to get a call 1 hour in advance of them showing up, so I decided to go out to lunch. When I sat down to lunch I got a call that they were at my house. Luckily they left the container without me being there.

This was our first experience moving via storage container- it was great.

I rented 4 storage containers with them & they were more than helpful getting them delivered & picked up on short notice!!!

Our house filled 2.5 containers and the drivers were very careful when picking up and dropping off the units.

They dropped off and picked up as expected. The drivers were skilled.

Affordable, flexible & great service.

So far so good. Efficient drop off and pick up. Now waiting to see the unit at the other end.

Great service, answered any questions I had and worked with me during the drop off and pick up.

These guys were top notch as well.

Great Great company, would not use anyone else after the great service they provided. If the need arises, they will be the only one I call!

EXCELLENT! Right on time!!!

The pod was delivered on time and placed correctly. Unfortunately, the moving blankets that were listed on the order were not delivered. Pack Rat offered to deliver the blankets but not until late the following day which was too late since the movers were coming in the morning. We had to go to Home Depot to purchase our own blankets which was much more expensive.

Nice guys. Would use them again,

This is a wonderful way to move

Candace was great to work with would highly recommend her to anyone ex 1203

The pods arrived on time (though I paid extra for AM delivery, was told 12:30 is still within the "AM" window.... which is hilarious.

Transportation option worked well. Truck arrived on date stated, no exact time was given. Container was clean and in expected condition for its purpose. Customer service good, no discount offered despite showing one on website once initial enquirer made. No mention of admin fees, additional cost of fuel for travel, and it appears we were charged from date of ordering and not drop off! Also, no mention of inside warehouse fee, per prop recovery fee and license fee. They forgot to drop off the blankets that we had ordered but did manage to deliver them on the morning the hired helpers arrived to move us!

We had a miscellaneous from personal to furniture and the whole experience went smooth.

When we called with a question whoever we talked to they knew the answers.

Everything went so smoothly for my long distance move, and they were very responsive to my calls and emails.

they did not pick up ontime as promised caused issues with an already irrate landlord I'm very upset its to late to switch now but I would if all the work didn't go into this

Absolutely great service with the delivery of my storage pod! So professional!

On time, clean containers

quick turn-around time. picked up and dropped off an additional container with only 2 days notice.