I used Uhaul and PODS and am satisfied with my choice.

Both men were curtious and took good care of my antiques. I would recommed them to anyone. Nice job!

Only moved part of the contents of our home. The company stayed in touch with us before the move, confirming date/time and again verifying the arrival time the day before the delivery at the "front end." They originally indicated the container would be picked up after lunch on the scheduled day; they arrived at 9am. I pointed out the confirmed time to the driver, and he left and came back at the appointed time. On the "back end" they showed up right on time. An excellent job all around.

Having had my stuff with Pack Rat for almost a year, moving it from MD to CA, then all the way back to CA, everything was pretty straightforward and they were easy to get ahold of.

My third move ad third time sing them. Never a problem with Pack Rat.

they delivered and picked up exactly as promised

This is the first time I have used this type of service and it worked well and better than expected! We were only moving a short distance and I would definitely go this route again!

Rat pack. Quick and convinient.

Delivered on time. Picked up on time. We cannot report on the storage as this is the first step of our moving journey.

Paul was great and nice.

Very good. Container was delivered on time and picked up in a timely fashion. Personal were very helpful.

This was a very slick process. The two containers arrived as expected the day before the movers. The movers arrived on time and everything was loaded in the time allowed. The containers were picked up the next day. The PackRat driver, Oscar was outstanding. Having never used this process, I was nervous. He answered all my questions and put me at ease. This process was easy and I would definitely do this again. I like that my property will not be unloaded until it arrives at my next destination and I unlock the container with my key!

This review would've been excellent – excellent communication excellent service excellent price - except for two things. The first was that the pod was Weighed, it came in over 8000 pounds. and at first the driver was not going to take it. Then he told us that it would cost $1000 to go over 8000 pounds. Our question is: how would the user possibly know how much the pod weighed? We didn't have a piano or any extra heavy stuff. We did have a lot of books. It should have been a more upfront notice. The driver noted that that was the 3rd pick up that week which had been over. He called the company and they gave us 15 minutes to unpack 800 pounds worth of stuff. This made us unhappy as The loaders had spent a good half hour making sure that everything was securely fastened. The driver was very nice and assisted us but nonetheless a box of wine fell and was broken. In our haste. Second is that The agent who spoke to us on the phone apparently ordered an expedited service and added that to our bill but it was not reflected in our invoice. So we were charged more on the credi card. however a quick call to billing got that situation taken care of and I applaud 1800packrat for their politeness in the procedure.

The drivers that deliver the container were courteous and professional. The customer service experience breaks down at the Pack Rat corporate offices. You need to be very clear in what you are asking them and listen carefully to their answers as I felt the delivery time window was misrepresented to me. As a result I paid for two hours of Labor and had them sitting on their duffs waiting for the opportunity to work.

The representative was very knowledgeable and accurately estimated the size and number of containers required for the move, PackRat delivered two containers at my new residence on-time and picked up the empty containers on time. The drivers were courteous, informative, effective and efficient.

Very convenient, perfect solution for my situation. I wish I had thought of this business model, it works great. I would highly recommend these guys.

They did a great job. Were courteous, kept their schedule, delivered four containers on time with no damage. Would definitely use them again

I used Packrat once before and will use them again.

Happy so far, anyway. Driver delivered two units for me, and was great! Called to set up convenient time, and was very curtious. They came to get both while I wasn't home, but they got it done quickly! Everything is now in storage, so will try to leave update on how everything survived...

Ordered two containers. Both drivers called and informed me of their schedule to drop off the containers and pick up the containers. When ordering the service, the service person conducted an interview and accurately identified the number and type of containers required.

Really did a great job working the transportation issue out with me and I never had anyone say they could not help. They did not over promise anything but they did get everything done for me as I changed my request. Great experience with this company

They were prompt in delivering two 16' containers....their communication was exceptional. The only improvement I would suggest is to have the containers swept out and mopped before delivery. Both containers were equally dirty and dusty upon arrival. I swept and mopped each container before loading and packing my property for shipment. Since my property was/is going to be sitting in these containers for a minimum of a year while we sell and build our next home, I wanted to feel confident that my belongings are in a safe and clean environment. Other than that, the process was new to me, but for sure would recommend PACK RAT containers again and again to family and friends.

very convenient, but adds up with all the fees

very accommodating and timely on the loading end. WE have not completed the unloading end which is still several months away.

Really nice worker dropped off the container. It was a tight squeeze and we'll end up with a little bit of stuff that didn't fit, but this product is totally worth it if you can't move directly from one place into the next. For example, I have a month of down time in between.

Very good service and customer service. Would also high recommend Pack-Rat.

On time delivery and pick up. Fair prices all explained up front. Nice people to deal with.

Used PackRat for a long distance move from northern VA to NC. Because of closing schedules, we had a 3 week gap between loading in VA and unloading in NC, so the included 1 month of storage was perfect. Two containers delivered on time (at both ends). They were very large and easy to load. Be sure to pack the containers tight and use tie-downs to keep your things secure for travel. The drivers in both DC and NC were very friendly, and they were helpful in getting the containers optimally oriented in the driveway. We chose PackRat because of the large container size and relatively low cost vs. competitors. Would definitely use again.

Could be more precise on pick and delivery. Don't like waiting hours for a call.

everything arrived just as good as when it was packed. No damage.

Yes, I would use them again.

Dismissive of the size of the load thereby allowing an overload situation by over 4000 lbs. This "oops" basically doubled the cost of the move and quadrupled the stress in the final 24 hrs to closing the sale of my home. Do not use PackRat if anywhere near a full load. A single 26 ft truck would have been my better option at half my final cost to a cross country move. According to the first driver that attempted the pickup, this is not unusual regardless what corporate may say.

I was very impressed by how calm & helpful the folks were at 1800PackRat. It sure made a big difference to me (because I tend to freak when there's a lot of logistics like this at the last minute). They handled everything, and it made all the difference to me.

Fantastic company to deal with, customer service is awesome!

Awesome took care of all my needs moving from NC to CO

They kept us informed at every step of the way and never missed a date or time. Our stuff arrived in the same shape as we packed it and their personnel were very professional and courteous.

They arrived when they were scheduled and the pickup of full containers was right on time too. They called to confirm each way.

The service was great and everything went off as planned.

Great job pods won't fit a 2'bedroom house great workerss

This company made my cross country move a breeze. They were flexible and helped to accommodate my requests, and worked with me to get the best price they could offer. I would use them again for a cross country move that included storage.

Really like the drop off guy - he had a challenging time dropping off because our Apartment complex parking lot layout. he got the job done.

Fantastic to work with. Great communication on status, timely and prompt.

The only good thing about this company is the driver Raymond who came through when needed. Everyone else from the sales department to service deparment to management department fell through. I would not recommend using this company nor would I refer this company to family or friends.

Their container delivery process only allows to offload container straight off the back. If you have a short driveway pods would be a better choice.

They were excellent and I will use them again. Timely, polite, hard workers.

Easy and convenient.

My container is still being stored but the entire process so far has been great! I moved from a downtown area and they were quick and helpful with the drop off and pick up! I would recommend this if you are transporting multiple cars as well (no driving a moving truck).

Very happy with the choice of using 800PackRat.