There was a leak in the pod and I had damage to the master bedroom woman's dresser top surface. Also the mattress had water on top of it but fortunately I had put it in plastic which protected it. I notified the company immediately and they were responsive to send me a claim form right away. I will not file it until I have finished unpacking and I'm sure there is no further damage. Their customer service was quick and appropriate. The unit appeared clear but evidently had space at the very front where the leak appeared.

Perfect cross country move. Nothing broke. Even my 79" x38" glass covered embroidered picture survived. Must know how to pack properly though. I used 26 ratchets and boards and good boxes.

Good experience so far from customer service, construction of container, delivery and pick up.

was a bit expensive as we only stored part of our furniture for staging. The delivery, pickup of containers was very professional and on time for packing and unpacking

This is either the 3rd or 4th time that we have used Pack-Rat to move our home and it has always been and excellent experience both in the Field Staff and EVERYONE of your Staff Members we have worked with in the office. We have and will continue to recommend Pack-Rat as the ONLY WAY TO MOVE, GUARANTEED!!

I thought Pack-rat did a wonderful job and would recommend them to everyone. Their customer service was top notch during the whole process. They gave me all the information I needed to safely pack my pod and they delivered it in the time frame they said they would. Everyone I dealt with was courteous and friendly.

This worked out well for us due to the time between selling and then buying our new house.

good company with great communication

OK, containers were pretty ratty but folks were great, easy to schedule.

Got the Pod placed, but had difficulty in picking it up. I would use them again.

All the employees were very helpful. The employees coordinated every detail that allowed the two containers to be delivered & picked up in two days that was planned for four days.

Great company, no issues getting them delivered and filled. Getting ready to get on the road and expect they will be delivered on time.

They were earlier than scheduled on our day to deliver and were earlier than scheduled for our delivery date at our final destination. Awesome service!! Nothing broken or damaged.

Fast efficient service

Great job and very professional

Staff helpful and overall deliver on what matters. The pod arrived as scheduled on time for the movers. That was yestday morning and movers left by noon or so. The pod is still in our driveway and won't be picked up for two more days. Bit small issue in the big picture. Would recommend. Was a good value for us.

Very professional and got it together company. Was a pleasure doing business with them.

16x8 pod delivered on time and leveled in a sloping drive. Local move does not include moving pads which was not communicated to me up front.

Great job. The entire process was super easy.

No problems on either end. Just be aware that if you have a lot of things you might have to leave some behind as I did. They only hold so much and I had a garage full also. Even though I donated a ton of stuff before the container arrived I still could not fit it all. So if this is you start weeding out beforehand. PackRat gave me a better price than Pods and I would definately use them again. Customer service was great.

I used PODS before and found the concept great. I liked the doors on the rat pack, but really liked the mobility and placement capabilities with PODS. I also drove a small penske truck, which was nice and worked well but that sucked i'm never doing that again!

Underestimated the amount of storage capacity we would need.

Great customer service

We moved from California to Washingon state. I have no complaints about anything. The container was exactly what they said it would be. It was clean. The pick up, delivery, and storage was fine. We haven't unpacked everything yet, but it looks like nothing was damaged. We had a somewhat complicated move and had to make some changes along the way, but they were always helpful and made sure what we needed was taken care of. I'd definitely use them again.

Pack rat did a good job for the $$

A very positive experience. Packrat stored my stuff for an extended time, transported it 1200 miles, and delivered it in excellent condition when I was finally ready to retrieve it. It was always easy to deal with them by phone or email. I did learn a few things to keep in mind when using Packrat: 1) Write down the serial numbers of the containers that they deliver and refer to them in your correspondence. The people you speak with in North Carolina don't necessarily know which container is which and using the serial numbers will save much confusion. 2) The process is almost as much DIY as getting a few friends and borrowing a pick-up truck to move yourself. They don't really give much guidance on how large or how many containers it's going to take to hold you stuff or how to properly pack a container. 3) Don't cut the schedule too close. Have them deliver your containers at least a day early and pick them up several days after you think you'll have them loaded. Partly because of item 2 above, you should probably allow time for an additional container to be delivered in case you find you don't fit in the ones you originally requested. But also, you often don't know when during the day the truck may arrive to drop off or pick up the container so don't plan on same-day or even next day turn around on the container. Give yourself the flexibility of a couple of days either way. I would use Packrat again, particularly for a long-distance move. I like having the transportation & storage portion of the operation separate from the packing portion. It seems to make both companies more accountable and focused on doing their best. The packers and unloaders I hired separately through Hire-A-Helper took far better care of my stuff than I've ever seen from a team associated with the moving & storage company and I think Packrat took far better care of the containers than what seems to be the case for moving trucks.

Quick, easy, professional and much less stressful than driving a giant moving van myself. What else could you want?

Great choice for my move.

Did a great job nothing was broken

I used an 18' Pack Rat unit and ended up with more space that I could have used had I been more accurate in my estimate - my fault, not Pack Rat's. Unit was clean inside. Anthony, the rep who dropped off the unit was very nice, respectful and helpful. I chose the company because of reference from a friend. I would use them again. The only issue was a "Nasty" email from billing because they had an incorrect expiration date on my CC and I had to wait until Monday to get it corrected because billing does not work over weekend. It was resolved easily, however, and did not hold up the pick up of my possessions and delivery to storage.

Our best option to move across country was to order a Pod. The Pod driver was very nice. We are looking forward to the same service in our new city. If needed, I would choose a Pod service again.

Everyone I dealt with at 800-packrat was friendly and professional. The pickup and delivery went smoothly and when I opened the container it looked exactly like it did when I locked it up.

Great until they tried to pull a fast one and surprise us with a rate increase 30 days into our storage. They have "made good" and since waived it due to our complaint.

Decent service.....High cost

A clean pod arrived on the day it was required, although 12 shipping blankets were not included as contracted. When I called the office the employee was rude. I ended up incurring additional costs renting blankets from a different company. NO costs were deducted from Pack Rat bill to cover those costs. Field personal were polite and punctual. I will go to another company to complete our move next year.

The customer service people are super nice but 'unable' to accommodate the widely spaced scheduling when called for pick up or delivery. 10 days wait is pretty frustrating when moving 600 miles. In addition, when the pods were finally delivered to the new home, the truck leveler pushed right through my stone walkway. The driver was very apologetic and he n I both took photos, and he said to call, use his name, and they would absolutely take care of it. However, the super pleasant phone reps explained that this meant me printing, completing, and faxing out a claim form along w copies, that I now need to print from my phone, and an estimate, which I now need to obtain from a contractor! That sounds more like me taking care of it than them, right.

Very professional, responsive service. Rented two pods for several months until our new house was built. All pick ups and deliveries went flawlessly and our possessions came back in wonderful condition.

Excellent and very efficient long distance transportation which suited my needs

The booking and the transportation aspects were excellent. The only down side was the containers were a bit beat up and some of our pillows and blankets had to be thrown away because they got moldy. We were never told that we should have placed some kind of non moisture product inside the container.

These people are professional and proficient. They brought in the container, found a spot, and planted it. All in a timely fashion and with amazing capability. Well done, Pack Rat.

The unit was damaged. My partner was the one at home at the time the unit was delivered, not me to inspect and receive it but there was no documentation of the damage on any of the paperwork. I had no idea it was damaged until it was already half loaded.

Everone at pack rat were good to work with.

My relationship with this company has only begun, but thus far I have been very satisfied.

Excellent customer service

PERFECT... WITH PROFESSIONALISM!!!

Good service. Worked with me on details and requests for times. Dropped as request. Polite drivers as well.

Drop off and pick up were quick and efficient for loading. When unloading, there were issues with a vehicle blocking access. It took a few minutes to find the owner and have the car moved. However, the truck wanted to go fix something and return. The drivers were friendly and helpful. I would use again.

Every thing was great. would highly recommend.