The sales rep was very knowledgeable and helpful. She explained every thing in detail. The pods were delivered and pick up on time.

Didn't drop my pod off before my movers showed up. Had to pay twice for movers.

we are only at the beginning of this move. Loaded 1 of 2 pods. so far so good..

We were on a very tight schedule and had let them know in advance. They gave us a time of between 11:00 am - 12 noon for arrival. I had scheduled the helpers to arrive at 1:00. We called at 1:00 and tey said they had a flat and had to go to another twon to pick up a truck bu would be there at 2:00. They didn't show up until 5:30. We had to cancel the helpers and reschedule them for two days later, which put us behind our schedule. They should have called in advance to let us know there was a problem. Very upsetting.

The whole move went better than expected and we would use Pack Rat again. We will be recommending Pack Rat to friends and neighbors.

Convenient and located right in front of my residence.

Pick-up & delivery of the container was right on time. Calling into speak with customer service was very frustrating on a couple of occasions...the service rep would start quoting & explaining charges that didn't apply to my move. Had they actually read or looked at my account before diving down the rabbit hole...much time would have been saved!

i had used pack rat containers previously and was very impressed with the handling and transport of my personal items, customer service was excellent

The service in Texas was so poor that I had to lower the rating for this company. Illionis side was great. Texas side did so many mistakes, dispatchers, coordinators were not good. Only saving grace was the drivers were great.

Good communication, one unit was delayed, but the company sent the unit the following day when they said they would.

container capacity was over estimated

A good system if you need to store your belongings for awhile. Parking the containers can be tricky if you have a small driveway or sloped driveway.

They were right on time and very easy to work with. This is the second time we have used them

Second time used for moving and again great job. Would definetly refer to friends and family

The pod was delivered on time by a very courteous driver. Once, filled the driver returned as requested, again on time. The pod is still in transit.

This is the way to do it. Great Company.

First container unloaded and picked up on time. Placed in a safe place in my driveway, close to the door and very convienent.

A 1-bedroom apt. was moved

Overall it was an okay experience, But after scheduling my container in advance, it never showed up and they told me it was never scheduled. That was extremely stressful, given that the closing of my sold home was happening only 2 days later. Thankfully they were able to resolve the issue. When it arrived at our new home, it looked like it had been shaken a lot, and there was some damage, despite strapping things down prett well, but I expected that with such a long distance move. Customer service was very helpful, and I might use them again because it's a little more cost effective than similar options.

From the first phone call to the second call when I needed another container, everyone was helpful and informative and I was able to get all of the exact dates that I needed for my move. I would most highly recommend PACK-RAT container company

Pod has not arrived yet, but the entire process so far has been great. Professional people to deal with, let us pick up blankets early and overall has been a great easy experience so far.

moving still in process

The Pack Rat people have been nothing but true professionals from start to finish (almost). When we needed an extra container there was no problem, 3rd container. We were just a little short, but was sent the 18 foot container for the same price of a smaller unit (just to be safe). Getting access to our first container was great, the guys at the warehouse were wonderful, had our container out and ready for us when we got there.

I checked out reviews on the moving companies and did not like what I had seen. That is why I checked Pack-Rat and I was not disappointed at all.

Overall, PackRat was super helpful with our move. We filled two containers, one with newer side swinging doors and another with an older overhead roller door. If you get the overhead roller door, be careful not to fill so full that things move and block the door opening area. That happened to us, but the manager in charge came out to help us get it "unstuck" -- he climbed in through a 1 1/2 foot space at the bottom and got everything moved!

The unit is very well built and clean. Herschel, the driver, called first thing in the morning to give me an estimate of deliver time. He called again when he was an hour away. Herschel was very friendly, professional and helpful. He answered all my questions and made sure the unit was exactly were I wanted he. Thank you Herschel!!

VERY HAPPY WITH THEM

The drivers were all great on both ends. However they were a day late picking up our containers due to a truck breaking down. We planned to wait until they were picked up to make sure they were not overweight and thus got delayed in leaving. We did not want to drive to Texas from Ohio and find out we needed to come back and unload if they were overweight limit so we had to stick around. They did still make it to our new home on time.

On time and dropped container where I asked.

Very helpful and always on time. Flexible when needed.

Very good with communication.

Pack Rat was awesome. We needed to store all our stuff between leaving our rented apartment and closing on a condo. We got a 16x8x8 pod for our 2 bedroom apt and fit everything in with room to spare. The pod drop off and pick up went smoothly every time with a phone call before arrival and I didn't even have to be there for pick up which was very convenient. Everyone I dealt with on the phone or in person was so kind and helpful I would definitely recommend Pack Rat for any pod/storage needs.

on time, drop off and pick up as ordered, customer service in multiple calls to check on and change things. great job!

The only thing I really did not like was that they could not/would not give me a reasonable window of time during which the unit would be delivered. I had to agree to be "on call" for 12 hours. I found that to be ridiculous! What company cannot give a two of three hour window?

We rented two 16 foot containers, for a local move. Containers were clean, strong exterior, good strapping points if needed, we were able to change our schedule for pickup and delivery multiple times due to closing problems. The only potential problem is the all day window for pickup and delivery.

Easy to work with. Great customer service and transport team. The drivers were great and careful around nearby cars in the tight parking lot. The storage cube was great size, a good price and came with blankets and a lock.

Every person I spoke to with 1-800-Pack-Rat was courteous and listened to my needs. From pick up to delivery, A++++ service. Container arrived as promised, pick up was prompt. I hope I don't have to move again for a very long time but if I do, I will definitely use them

Georgia was extremely busy so hard getting dates I needed other wise all was great

Actually, we're still in the process of moving. So far, very happy with pack rats.

On time. The driver was very friendly and nice. Unfortunately some of my items were damaged on delivery, but I understand that these things happen and that's why there is insurance.

Fantastic. Communicative. Competitive pricing.

Delivered on time, allowed me to get 24 additional moving blankets at no extra charge. Adjusted pick up date of containers as we unloaded them quicker than anticipated.

Terrible. Would never use them again. Failed to pick up the pod on the two days they said they would, resulting in my getting ticketed.

I-800-Pack-Rat clearly met our needs and worked to accommodate our tight move out and move in schedule. We had one scheduling glitch and they worked with us to come to a reasonable solution.

Great company. I highly recommend this company for any long distance moves!

very good containers are very well built , made for moving and storage.

The drivers that placed and picked up the containers were great. The only issue I had was time! When you call the center to set up the time, they will ask you are your drop off times during the DAY flexible? Don't say yes!, my unit was not dropped off until 10p. The call centers response was "you did say anytime". So be specific!

Excellent customer service. Good communication...flexible to accommodate my changing needs. I would use again of course!