Drivers were excellent. Support staff was abominable

The customer service was awesome but the container leaked. When we opened the container, there was a strong musty smell as things got wet. Everything was in perfect condition so the container was moved well.

Arrived on time, no problems

They gave a heads up when they were on their way, and delivered in the time frame that was given. Prior to delivery, they ask you what position you want the opening of the pod facing. Also, if you are not ready for the pick up date you originally requested, they will try to pick up at a later date per your request pending driver's schedule/ load. FYI- if you postpone your pick up date, it is very possible that your delivery date may be pushed back a day or two. If you have two containers, it is not guaranteed that they can be dropped off on the same day. They are however, very accommodating.

I recently did a move from MA to CA using Pack Rat storage containers for 4000 USD. The price included delivery and pickup on both ends and 3200 miles transport. The containers are very secure and water resistant. I had no leaks and very minimal damage to my furniture (most likely due to a few spots not being packed tight enough or not using a pad). This is a great option for general purpose storage OR distance moves that require flexibility on delivery time. I wasn't sure when I would reach my new home, so i liked the option of being able to schedule the delivery after I got there. If I didn't have this issue I would have hired a full service moving company instead of PackRat + Day Labor. The amount saved was probably 1000-2000 USD, but It required a lot more time and effort to organize all the moving parts. One major thing to keep in mind: Pack your container wit the weight distributed evenly.

Expensive but got the job done

Delivered on time what I asked and helped when I needed another ASAP. 5 stars!

They delivered the pods on time but they did not bring the accessories that was mentioned in my confirmation call. They had to bring the locks and furniture blankets a day late. They also did not pick up one unit on the anticipated pickup date.

called to confirmed pick & delivery arrived on time. easiest way to move.

Under no circumstance should you inquire or book with this company. They are a poor business with extremely poor operations and customer service.

Phenomenal - If you have to pack yourself...definitely use Pack-Rat...it's the only way to move. Quick, efficient, and most helpful...always positive. And worth the cost!

Moving pod was delivered on time and picked up as scheduled. Every phone call to them was responded to quickly...moving is extremely stressful and can have multiply date changes..they accommodated every change I needed. I will definitely use them again and recommend them to friends.

If you're moving long distance and looking to save money this is the way to go! You have 5 days to load and 5 days to unload if you schedule around the weekend. Customer service was very informative and made me feel confident about the move. The drivers were all very polite and helpful when locating the trailer where we needed it. All of our household/garage items arrived undamaged. HIGHLY RECOMMEND!

Liked the Packrat way better than full service

Pretty easy to work with. Hard to get their corporate office to commit to a time when they will actually deliver or pick up, but the local team was fantastic and gave me regular updates.

Pod delivered on time..did an excellent job positioning the pod on a difficult street...

Would like a container delivery & pick up time window; 2 hour or 4 hour window

On time - minimal hassle free scheduling (computers a bit slow with volume). Not really a big savings on moving costs but enjoyed being in control of my time schedule. Don't be fooled by "pack it yourself" option. Saved on moving things twice, but boxes and packing materials were expensive!

Moved from Baltimore to Atlanta with ~1 month storage in between. (16 ft container, filled but not jam packed from ~3-4 room 900 sq ft apartment.) Liked their cost and their option for flex transport between the warehouses (allows them to take longer, saves $100-200). Container was in great condition and came with brand new furniture blankets. Good communication before delivery and pickup up. Great customer service reps on the phone. Skillful and hardworking drivers.

I have no idea how they are in business. I don't plan on using the again. I live in the Portland Oregon area and they have no communications with any one here. The phone service is so bad that I would have to plug in my phone because they would drain my battery waiting to talk to someone. They encourage you to leave you number and promise to keep you place in the que. They never ever called so I was stuck waiting 45 minutes listen to them tell me to leave my number. I had to wait three days to get my Pod. The packers were professional and worked with me on the delay. They were suppose to call an hour before they delivered the Pod. They just showed up when I had given up on delivery for the day. I was working in the back yard and it was just luck that I walked around to the front and saw my pod. I do not recommend them and I would NOT use them if I had not already committed to it. They never ever communicated with me on anything. The phone service is based in South Carolina and they have no clue what is happening in this area. That is crazy and stupid, how can they get anything done from South Carolina. I am so frustrated and wish I had never used them.

Great service all around! Ended up using 1-800-Pack-Rat after PODS left me hanging. I highly recommend 1-800-Pack-Rat; they are the best!

container was delivered and picked up as promised at both ends. The container was very nice and sealed up well to keep dust and moisture out. It came with quilted pads to keep items safe. They kept me informed at all time as to where the container was at and I could call and get an up date at any time. The move cost much less then a mover. I would highly recommend Pack Rat for your move.

There were some major complications with weight restrictions on my out-of-state move which the customer could not personally adjust without moving truck being present. Company should include scales on pods for customer. The customer service call center attendants were extremely helpful and acted to remediate the complication quickly. Although the complication would have not existed if the storage container had a weight scale read-on on the container itself. It was an unnecessarily stressful situation which could have been corrected if the container had a read-out of weight being loaded.

Very "with it" as far as incorporating changes in my plans. The container was clean and dropped off and picked up when promised. Jan P.

Courteous and timely service! The trailer was in great shape and the drivers were knowledgeable and professional. Both the drivers and customer service folks took the time to answer our questions. Hopefully all will be the same when we receive our goods on the other end of the country. Up to now it's been great!

The container was not large enough for all of my items. I questioned this before the packers started packing and they assured me that is was large enough. I had to rent a uhaul container and an extra storage unit in addition to the pak rat container.

All metal container plus 12 blanket for free and padlock and 2nd container with tons of discount!!!! You can't go wrong with this.

Super - Should I move again - and I will I will use these people vs. PODS

They did not put down the protective wood boards to protect the driveway.

Great way to move long distance when storage has to be involved. The container was in good shape and we appreciated that they provided 20 moving blankets per container along with a lock. We had an issue with billing, but they reviewed the original call and determined that we were not told about the additional charge, so that charge was backed out. The drivers loading and picking up the containers were very friendly and helpful. Best of all, we have not found any broken or damaged items yet!

Fantastic customer service. Fulfilled every promise and expectation. The drivers were kind and courteous.

Perfect!!! Everything was great. Items arrived in perfect condition.

Brought the pod and picked up when they said they would. Very friendly! Fun to watch too!

It was a seamless operation. Every time line was met, container and blankets were clean.

The entire experience was excellent - from the first call to set up the move to the final pick up. The container was in excellent condition and had more blankets than promised. It arrived right on time and once loaded was picked up on time. The contained arrived to my destination via the LDM ahead of schedule and was delivered to my new location right on time. I would definitely use them again, even though I hope NOT to move any time soon! The customer service department as well as the drivers were all very helpful, courteous and professional!

Never use them again. hassle to get the containers, no blankets inside. Incompetent to drop them, mistake in orienting the containers. lousy job

On time,professional and friendly

I was very pleased that everything fit like a puzzle into the container (I was worried). The blankets provided were clean, delivery of the container was easy. Customer service was outstanding...everyone bent over backwards to make my move easy. I chose Pack-Rat after searching the internet and reading reviews. I'd definitely use Pack Rat if I ever have to move again.

The containers were good, left the containers and picked them up timely and let us know what and when they were going to do things

Provided the requested equipment on time and where I wanted it set. Everything was clean and well maintained.

Poor communications!

Friendly service. Did not advise me of the possible need of a full trailer at the time of booking.

helpful, willing to help me.

Disclaimer: I have not received the container at the new destination yet. But, so far, my experience with 1-800-PACKRAT has been solid, from sales to scheduling to delivery. Because the driver would not have enough space to use my driveway (check YouTube to see how the container is delivered), I paid the extra fee for guaranteed schedule so that they could drop the container on the street by 10am and pick it up after 3pm. They actually dropped 8:30am and picked it up at 4:30pm, that was perfect. And their container feels really sturdy, well built. So far so good. The downside is that one 16ft container was not enough for all my furniture and boxes.

On time and professional

mixed up the address, wrong city

did not pick up on time

Would recommend them and would use them again. Better than I Pod