Pack Rat was awesome. We needed to store all our stuff between leaving our rented apartment and closing on a condo. We got a 16x8x8 pod for our 2 bedroom apt and fit everything in with room to spare. The pod drop off and pick up went smoothly every time with a phone call before arrival and I didn't even have to be there for pick up which was very convenient. Everyone I dealt with on the phone or in person was so kind and helpful I would definitely recommend Pack Rat for any pod/storage needs.

on time, drop off and pick up as ordered, customer service in multiple calls to check on and change things. great job!

The only thing I really did not like was that they could not/would not give me a reasonable window of time during which the unit would be delivered. I had to agree to be "on call" for 12 hours. I found that to be ridiculous! What company cannot give a two of three hour window?

We rented two 16 foot containers, for a local move. Containers were clean, strong exterior, good strapping points if needed, we were able to change our schedule for pickup and delivery multiple times due to closing problems. The only potential problem is the all day window for pickup and delivery.

Easy to work with. Great customer service and transport team. The drivers were great and careful around nearby cars in the tight parking lot. The storage cube was great size, a good price and came with blankets and a lock.

Every person I spoke to with 1-800-Pack-Rat was courteous and listened to my needs. From pick up to delivery, A++++ service. Container arrived as promised, pick up was prompt. I hope I don't have to move again for a very long time but if I do, I will definitely use them

Georgia was extremely busy so hard getting dates I needed other wise all was great

Actually, we're still in the process of moving. So far, very happy with pack rats.

On time. The driver was very friendly and nice. Unfortunately some of my items were damaged on delivery, but I understand that these things happen and that's why there is insurance.

Fantastic. Communicative. Competitive pricing.

Delivered on time, allowed me to get 24 additional moving blankets at no extra charge. Adjusted pick up date of containers as we unloaded them quicker than anticipated.

Terrible. Would never use them again. Failed to pick up the pod on the two days they said they would, resulting in my getting ticketed.

I-800-Pack-Rat clearly met our needs and worked to accommodate our tight move out and move in schedule. We had one scheduling glitch and they worked with us to come to a reasonable solution.

Great company. I highly recommend this company for any long distance moves!

very good containers are very well built , made for moving and storage.

The drivers that placed and picked up the containers were great. The only issue I had was time! When you call the center to set up the time, they will ask you are your drop off times during the DAY flexible? Don't say yes!, my unit was not dropped off until 10p. The call centers response was "you did say anytime". So be specific!

Excellent customer service. Good communication...flexible to accommodate my changing needs. I would use again of course!

On time and patient with placing two pods

Great service. Cheaper than other POD companies.

Outstanding service, super professional drivers, fast deliver, fast pick-up.

The only comment is that they won't always call you with a heads up when picking up containers, but you don't need to be there for that.

They were helpful and professional at all times. I could count on them to be timely and careful with my personal items while in their care.

My Pack Rat driver (Nigel) was amazing!!!!

the Williamsburg delivery was extremely late.

I would NEVER recommend PACK-RAT!! The 1st portion of the job was great. We had a time set and the drivers called ahead to let me know when they would be there. Great job!! The delivery of the container on the other hand SUCKED!! I had a time set for delivery on he 29th for anytime BEFORE 9:00am. I had movers scheduled. They never showed. I started calling the company about 8:45 and was on hold for well over an hour trying to find my container. Meanwhile, my movers were right on time!! After finally getting a live person to answer the phone, I was told that there was never a set time for delivery. That they never set times up, they just deliver any time. Funny, there was a time set for drop off. Hmm. Why would I say "anytime " when I have scheduled movers?? I was then told by a supervisor that he would contact the driver and call me back. NOT!! And this was after being put on hold 3 more times!! The driver finally called and said he'd be there by 2:30. HWY 55 called to check when the container would be delivered and they would come back!! (KUDOS for them). Again NO show. HWY 55 showed up again to do their job and I had to send them back. Called PACK-RAT again. After being on hold another 2 times I was told rhis time by 4:00. Delivered about 4:10. This had to have been the worst experience I have ever had!! I was on hold with PACK-RAT for close to 3 hours total with absolutely no satisfaction. They had no consideration for anyone!! Not only was it a wasted day for me and my family, but also for my movers. if there was a score of less than "poor" they would definitely get it!! And NO I would definitely NOT use or recommend 1-800-PACK-RAT.

All containers were delivered or picked up on schedule. We detected some minor water damage.

If u have a cross country move this is the way to go...they brought my Pod to my old house on the 10th of Aug as stated and picked it up on Aug 13 exactly as promised it then arrived exactly the day they said it would. I choose this company due to the fact of the great reviews i read and also personal friends and family had previously used them and were completely satisfied just as i have been...Would not hesitate one bit to use them again Great stress free move for a 1600 mile move.. Thank You Pack-Rat

The people answering the phones at PackRat have some of the best customer service people I have ever dealt with. They always answered my questions with courtesy and friendliness. PackRat lived up to all the good reviews I had seen. Booking, drop off and delivery to our new home went without a hitch. I would definitely recommend them to anyone wanting a less costly move.

Very poor service from this company. They cost me so many problems and extra expense, stress, and wasted time. 3 containers to deliver were messed up 3 containers to pick up on time were not done as promised. After taking up with higher management because i was concerned i would have delivered on time, i did get on time. But very bad service for a company that just moves big boxes. I would never use them for a long distance move again. Only storage locally. They do not have the logistical systems to plan transpotation for their warehouses

800 Pack Rat worked great for my cross country move, BUT, here is some advice for the next guy. This thing to appreciate about Pack Rat is that they keep their containers and drivers scheduled pretty tight, fairly far in advance, so, when I realized that my stuff wasn't going to fit in two containers, and I would need a third, there was not one available in the city, and so it delayed my departure by almost a week. I thought I had discussed this possibility ahead of time, but did not actually pre-book the third container, so they were sold out. My advice, if you think you might need one more container, schedule it. There does not seem to be a penalty for booking an extra and cancelling it. Dates for picking up and dropping containers also book up, because the trucks are kept booked at near max capacity, so getting the second container out of the way to make room for #3 was also an issue. The take home is to try to plan carefully, and don't expect them to be able to be very flexible on short notice. I was told that August is busy time, so they may be less tight at other times. But, all in all, good container, good delivery system, good support staff, reasonable cost, and it worked out quite well.

I probably need to order another pod, but that was my fault. Very happy with everything otherwise.

So busy they did not pick up containers that were emptied on time then tried to charge for a second month.

Great Customer Service & Driving Team

Drivers were excellent. Support staff was abominable

The customer service was awesome but the container leaked. When we opened the container, there was a strong musty smell as things got wet. Everything was in perfect condition so the container was moved well.

Arrived on time, no problems

They gave a heads up when they were on their way, and delivered in the time frame that was given. Prior to delivery, they ask you what position you want the opening of the pod facing. Also, if you are not ready for the pick up date you originally requested, they will try to pick up at a later date per your request pending driver's schedule/ load. FYI- if you postpone your pick up date, it is very possible that your delivery date may be pushed back a day or two. If you have two containers, it is not guaranteed that they can be dropped off on the same day. They are however, very accommodating.

I recently did a move from MA to CA using Pack Rat storage containers for 4000 USD. The price included delivery and pickup on both ends and 3200 miles transport. The containers are very secure and water resistant. I had no leaks and very minimal damage to my furniture (most likely due to a few spots not being packed tight enough or not using a pad). This is a great option for general purpose storage OR distance moves that require flexibility on delivery time. I wasn't sure when I would reach my new home, so i liked the option of being able to schedule the delivery after I got there. If I didn't have this issue I would have hired a full service moving company instead of PackRat + Day Labor. The amount saved was probably 1000-2000 USD, but It required a lot more time and effort to organize all the moving parts. One major thing to keep in mind: Pack your container wit the weight distributed evenly.

Expensive but got the job done

Delivered on time what I asked and helped when I needed another ASAP. 5 stars!

They delivered the pods on time but they did not bring the accessories that was mentioned in my confirmation call. They had to bring the locks and furniture blankets a day late. They also did not pick up one unit on the anticipated pickup date.

called to confirmed pick & delivery arrived on time. easiest way to move.

Under no circumstance should you inquire or book with this company. They are a poor business with extremely poor operations and customer service.

Phenomenal - If you have to pack yourself...definitely use Pack-Rat...it's the only way to move. Quick, efficient, and most helpful...always positive. And worth the cost!

Moving pod was delivered on time and picked up as scheduled. Every phone call to them was responded to quickly...moving is extremely stressful and can have multiply date changes..they accommodated every change I needed. I will definitely use them again and recommend them to friends.

If you're moving long distance and looking to save money this is the way to go! You have 5 days to load and 5 days to unload if you schedule around the weekend. Customer service was very informative and made me feel confident about the move. The drivers were all very polite and helpful when locating the trailer where we needed it. All of our household/garage items arrived undamaged. HIGHLY RECOMMEND!

Liked the Packrat way better than full service

Pretty easy to work with. Hard to get their corporate office to commit to a time when they will actually deliver or pick up, but the local team was fantastic and gave me regular updates.