The drivers that placed and picked up the containers were great. The only issue I had was time! When you call the center to set up the time, they will ask you are your drop off times during the DAY flexible? Don't say yes!, my unit was not dropped off until 10p. The call centers response was "you did say anytime". So be specific!

Excellent customer service. Good communication...flexible to accommodate my changing needs. I would use again of course!

On time and patient with placing two pods

Great service. Cheaper than other POD companies.

Outstanding service, super professional drivers, fast deliver, fast pick-up.

The only comment is that they won't always call you with a heads up when picking up containers, but you don't need to be there for that.

They were helpful and professional at all times. I could count on them to be timely and careful with my personal items while in their care.

My Pack Rat driver (Nigel) was amazing!!!!

the Williamsburg delivery was extremely late.

I would NEVER recommend PACK-RAT!! The 1st portion of the job was great. We had a time set and the drivers called ahead to let me know when they would be there. Great job!! The delivery of the container on the other hand SUCKED!! I had a time set for delivery on he 29th for anytime BEFORE 9:00am. I had movers scheduled. They never showed. I started calling the company about 8:45 and was on hold for well over an hour trying to find my container. Meanwhile, my movers were right on time!! After finally getting a live person to answer the phone, I was told that there was never a set time for delivery. That they never set times up, they just deliver any time. Funny, there was a time set for drop off. Hmm. Why would I say "anytime " when I have scheduled movers?? I was then told by a supervisor that he would contact the driver and call me back. NOT!! And this was after being put on hold 3 more times!! The driver finally called and said he'd be there by 2:30. HWY 55 called to check when the container would be delivered and they would come back!! (KUDOS for them). Again NO show. HWY 55 showed up again to do their job and I had to send them back. Called PACK-RAT again. After being on hold another 2 times I was told rhis time by 4:00. Delivered about 4:10. This had to have been the worst experience I have ever had!! I was on hold with PACK-RAT for close to 3 hours total with absolutely no satisfaction. They had no consideration for anyone!! Not only was it a wasted day for me and my family, but also for my movers. if there was a score of less than "poor" they would definitely get it!! And NO I would definitely NOT use or recommend 1-800-PACK-RAT.

All containers were delivered or picked up on schedule. We detected some minor water damage.

If u have a cross country move this is the way to go...they brought my Pod to my old house on the 10th of Aug as stated and picked it up on Aug 13 exactly as promised it then arrived exactly the day they said it would. I choose this company due to the fact of the great reviews i read and also personal friends and family had previously used them and were completely satisfied just as i have been...Would not hesitate one bit to use them again Great stress free move for a 1600 mile move.. Thank You Pack-Rat

The people answering the phones at PackRat have some of the best customer service people I have ever dealt with. They always answered my questions with courtesy and friendliness. PackRat lived up to all the good reviews I had seen. Booking, drop off and delivery to our new home went without a hitch. I would definitely recommend them to anyone wanting a less costly move.

Very poor service from this company. They cost me so many problems and extra expense, stress, and wasted time. 3 containers to deliver were messed up 3 containers to pick up on time were not done as promised. After taking up with higher management because i was concerned i would have delivered on time, i did get on time. But very bad service for a company that just moves big boxes. I would never use them for a long distance move again. Only storage locally. They do not have the logistical systems to plan transpotation for their warehouses

800 Pack Rat worked great for my cross country move, BUT, here is some advice for the next guy. This thing to appreciate about Pack Rat is that they keep their containers and drivers scheduled pretty tight, fairly far in advance, so, when I realized that my stuff wasn't going to fit in two containers, and I would need a third, there was not one available in the city, and so it delayed my departure by almost a week. I thought I had discussed this possibility ahead of time, but did not actually pre-book the third container, so they were sold out. My advice, if you think you might need one more container, schedule it. There does not seem to be a penalty for booking an extra and cancelling it. Dates for picking up and dropping containers also book up, because the trucks are kept booked at near max capacity, so getting the second container out of the way to make room for #3 was also an issue. The take home is to try to plan carefully, and don't expect them to be able to be very flexible on short notice. I was told that August is busy time, so they may be less tight at other times. But, all in all, good container, good delivery system, good support staff, reasonable cost, and it worked out quite well.

I probably need to order another pod, but that was my fault. Very happy with everything otherwise.

So busy they did not pick up containers that were emptied on time then tried to charge for a second month.

Great Customer Service & Driving Team

Drivers were excellent. Support staff was abominable

The customer service was awesome but the container leaked. When we opened the container, there was a strong musty smell as things got wet. Everything was in perfect condition so the container was moved well.

Arrived on time, no problems

They gave a heads up when they were on their way, and delivered in the time frame that was given. Prior to delivery, they ask you what position you want the opening of the pod facing. Also, if you are not ready for the pick up date you originally requested, they will try to pick up at a later date per your request pending driver's schedule/ load. FYI- if you postpone your pick up date, it is very possible that your delivery date may be pushed back a day or two. If you have two containers, it is not guaranteed that they can be dropped off on the same day. They are however, very accommodating.

I recently did a move from MA to CA using Pack Rat storage containers for 4000 USD. The price included delivery and pickup on both ends and 3200 miles transport. The containers are very secure and water resistant. I had no leaks and very minimal damage to my furniture (most likely due to a few spots not being packed tight enough or not using a pad). This is a great option for general purpose storage OR distance moves that require flexibility on delivery time. I wasn't sure when I would reach my new home, so i liked the option of being able to schedule the delivery after I got there. If I didn't have this issue I would have hired a full service moving company instead of PackRat + Day Labor. The amount saved was probably 1000-2000 USD, but It required a lot more time and effort to organize all the moving parts. One major thing to keep in mind: Pack your container wit the weight distributed evenly.

Expensive but got the job done

Delivered on time what I asked and helped when I needed another ASAP. 5 stars!

They delivered the pods on time but they did not bring the accessories that was mentioned in my confirmation call. They had to bring the locks and furniture blankets a day late. They also did not pick up one unit on the anticipated pickup date.

called to confirmed pick & delivery arrived on time. easiest way to move.

Under no circumstance should you inquire or book with this company. They are a poor business with extremely poor operations and customer service.

Phenomenal - If you have to pack yourself...definitely use Pack-Rat...it's the only way to move. Quick, efficient, and most helpful...always positive. And worth the cost!

Moving pod was delivered on time and picked up as scheduled. Every phone call to them was responded to quickly...moving is extremely stressful and can have multiply date changes..they accommodated every change I needed. I will definitely use them again and recommend them to friends.

If you're moving long distance and looking to save money this is the way to go! You have 5 days to load and 5 days to unload if you schedule around the weekend. Customer service was very informative and made me feel confident about the move. The drivers were all very polite and helpful when locating the trailer where we needed it. All of our household/garage items arrived undamaged. HIGHLY RECOMMEND!

Liked the Packrat way better than full service

Pretty easy to work with. Hard to get their corporate office to commit to a time when they will actually deliver or pick up, but the local team was fantastic and gave me regular updates.

Pod delivered on time..did an excellent job positioning the pod on a difficult street...

Would like a container delivery & pick up time window; 2 hour or 4 hour window

On time - minimal hassle free scheduling (computers a bit slow with volume). Not really a big savings on moving costs but enjoyed being in control of my time schedule. Don't be fooled by "pack it yourself" option. Saved on moving things twice, but boxes and packing materials were expensive!

Moved from Baltimore to Atlanta with ~1 month storage in between. (16 ft container, filled but not jam packed from ~3-4 room 900 sq ft apartment.) Liked their cost and their option for flex transport between the warehouses (allows them to take longer, saves $100-200). Container was in great condition and came with brand new furniture blankets. Good communication before delivery and pickup up. Great customer service reps on the phone. Skillful and hardworking drivers.

I have no idea how they are in business. I don't plan on using the again. I live in the Portland Oregon area and they have no communications with any one here. The phone service is so bad that I would have to plug in my phone because they would drain my battery waiting to talk to someone. They encourage you to leave you number and promise to keep you place in the que. They never ever called so I was stuck waiting 45 minutes listen to them tell me to leave my number. I had to wait three days to get my Pod. The packers were professional and worked with me on the delay. They were suppose to call an hour before they delivered the Pod. They just showed up when I had given up on delivery for the day. I was working in the back yard and it was just luck that I walked around to the front and saw my pod. I do not recommend them and I would NOT use them if I had not already committed to it. They never ever communicated with me on anything. The phone service is based in South Carolina and they have no clue what is happening in this area. That is crazy and stupid, how can they get anything done from South Carolina. I am so frustrated and wish I had never used them.

Great service all around! Ended up using 1-800-Pack-Rat after PODS left me hanging. I highly recommend 1-800-Pack-Rat; they are the best!

container was delivered and picked up as promised at both ends. The container was very nice and sealed up well to keep dust and moisture out. It came with quilted pads to keep items safe. They kept me informed at all time as to where the container was at and I could call and get an up date at any time. The move cost much less then a mover. I would highly recommend Pack Rat for your move.

There were some major complications with weight restrictions on my out-of-state move which the customer could not personally adjust without moving truck being present. Company should include scales on pods for customer. The customer service call center attendants were extremely helpful and acted to remediate the complication quickly. Although the complication would have not existed if the storage container had a weight scale read-on on the container itself. It was an unnecessarily stressful situation which could have been corrected if the container had a read-out of weight being loaded.

Very "with it" as far as incorporating changes in my plans. The container was clean and dropped off and picked up when promised. Jan P.

Courteous and timely service! The trailer was in great shape and the drivers were knowledgeable and professional. Both the drivers and customer service folks took the time to answer our questions. Hopefully all will be the same when we receive our goods on the other end of the country. Up to now it's been great!

The container was not large enough for all of my items. I questioned this before the packers started packing and they assured me that is was large enough. I had to rent a uhaul container and an extra storage unit in addition to the pak rat container.

All metal container plus 12 blanket for free and padlock and 2nd container with tons of discount!!!! You can't go wrong with this.

Super - Should I move again - and I will I will use these people vs. PODS

They did not put down the protective wood boards to protect the driveway.

Great way to move long distance when storage has to be involved. The container was in good shape and we appreciated that they provided 20 moving blankets per container along with a lock. We had an issue with billing, but they reviewed the original call and determined that we were not told about the additional charge, so that charge was backed out. The drivers loading and picking up the containers were very friendly and helpful. Best of all, we have not found any broken or damaged items yet!