First container unloaded and picked up on time. Placed in a safe place in my driveway, close to the door and very convienent.

A 1-bedroom apt. was moved

Overall it was an okay experience, But after scheduling my container in advance, it never showed up and they told me it was never scheduled. That was extremely stressful, given that the closing of my sold home was happening only 2 days later. Thankfully they were able to resolve the issue. When it arrived at our new home, it looked like it had been shaken a lot, and there was some damage, despite strapping things down prett well, but I expected that with such a long distance move. Customer service was very helpful, and I might use them again because it's a little more cost effective than similar options.

From the first phone call to the second call when I needed another container, everyone was helpful and informative and I was able to get all of the exact dates that I needed for my move. I would most highly recommend PACK-RAT container company

Pod has not arrived yet, but the entire process so far has been great. Professional people to deal with, let us pick up blankets early and overall has been a great easy experience so far.

moving still in process

The Pack Rat people have been nothing but true professionals from start to finish (almost). When we needed an extra container there was no problem, 3rd container. We were just a little short, but was sent the 18 foot container for the same price of a smaller unit (just to be safe). Getting access to our first container was great, the guys at the warehouse were wonderful, had our container out and ready for us when we got there.

I checked out reviews on the moving companies and did not like what I had seen. That is why I checked Pack-Rat and I was not disappointed at all.

Overall, PackRat was super helpful with our move. We filled two containers, one with newer side swinging doors and another with an older overhead roller door. If you get the overhead roller door, be careful not to fill so full that things move and block the door opening area. That happened to us, but the manager in charge came out to help us get it "unstuck" -- he climbed in through a 1 1/2 foot space at the bottom and got everything moved!

The unit is very well built and clean. Herschel, the driver, called first thing in the morning to give me an estimate of deliver time. He called again when he was an hour away. Herschel was very friendly, professional and helpful. He answered all my questions and made sure the unit was exactly were I wanted he. Thank you Herschel!!

VERY HAPPY WITH THEM

The drivers were all great on both ends. However they were a day late picking up our containers due to a truck breaking down. We planned to wait until they were picked up to make sure they were not overweight and thus got delayed in leaving. We did not want to drive to Texas from Ohio and find out we needed to come back and unload if they were overweight limit so we had to stick around. They did still make it to our new home on time.

On time and dropped container where I asked.

Very helpful and always on time. Flexible when needed.

Very good with communication.

Pack Rat was awesome. We needed to store all our stuff between leaving our rented apartment and closing on a condo. We got a 16x8x8 pod for our 2 bedroom apt and fit everything in with room to spare. The pod drop off and pick up went smoothly every time with a phone call before arrival and I didn't even have to be there for pick up which was very convenient. Everyone I dealt with on the phone or in person was so kind and helpful I would definitely recommend Pack Rat for any pod/storage needs.

on time, drop off and pick up as ordered, customer service in multiple calls to check on and change things. great job!

The only thing I really did not like was that they could not/would not give me a reasonable window of time during which the unit would be delivered. I had to agree to be "on call" for 12 hours. I found that to be ridiculous! What company cannot give a two of three hour window?

We rented two 16 foot containers, for a local move. Containers were clean, strong exterior, good strapping points if needed, we were able to change our schedule for pickup and delivery multiple times due to closing problems. The only potential problem is the all day window for pickup and delivery.

Easy to work with. Great customer service and transport team. The drivers were great and careful around nearby cars in the tight parking lot. The storage cube was great size, a good price and came with blankets and a lock.

Every person I spoke to with 1-800-Pack-Rat was courteous and listened to my needs. From pick up to delivery, A++++ service. Container arrived as promised, pick up was prompt. I hope I don't have to move again for a very long time but if I do, I will definitely use them

Georgia was extremely busy so hard getting dates I needed other wise all was great

Actually, we're still in the process of moving. So far, very happy with pack rats.

On time. The driver was very friendly and nice. Unfortunately some of my items were damaged on delivery, but I understand that these things happen and that's why there is insurance.

Fantastic. Communicative. Competitive pricing.

Delivered on time, allowed me to get 24 additional moving blankets at no extra charge. Adjusted pick up date of containers as we unloaded them quicker than anticipated.

Terrible. Would never use them again. Failed to pick up the pod on the two days they said they would, resulting in my getting ticketed.

I-800-Pack-Rat clearly met our needs and worked to accommodate our tight move out and move in schedule. We had one scheduling glitch and they worked with us to come to a reasonable solution.

Great company. I highly recommend this company for any long distance moves!

very good containers are very well built , made for moving and storage.

The drivers that placed and picked up the containers were great. The only issue I had was time! When you call the center to set up the time, they will ask you are your drop off times during the DAY flexible? Don't say yes!, my unit was not dropped off until 10p. The call centers response was "you did say anytime". So be specific!

Excellent customer service. Good communication...flexible to accommodate my changing needs. I would use again of course!

On time and patient with placing two pods

Great service. Cheaper than other POD companies.

Outstanding service, super professional drivers, fast deliver, fast pick-up.

The only comment is that they won't always call you with a heads up when picking up containers, but you don't need to be there for that.

They were helpful and professional at all times. I could count on them to be timely and careful with my personal items while in their care.

My Pack Rat driver (Nigel) was amazing!!!!

the Williamsburg delivery was extremely late.

I would NEVER recommend PACK-RAT!! The 1st portion of the job was great. We had a time set and the drivers called ahead to let me know when they would be there. Great job!! The delivery of the container on the other hand SUCKED!! I had a time set for delivery on he 29th for anytime BEFORE 9:00am. I had movers scheduled. They never showed. I started calling the company about 8:45 and was on hold for well over an hour trying to find my container. Meanwhile, my movers were right on time!! After finally getting a live person to answer the phone, I was told that there was never a set time for delivery. That they never set times up, they just deliver any time. Funny, there was a time set for drop off. Hmm. Why would I say "anytime " when I have scheduled movers?? I was then told by a supervisor that he would contact the driver and call me back. NOT!! And this was after being put on hold 3 more times!! The driver finally called and said he'd be there by 2:30. HWY 55 called to check when the container would be delivered and they would come back!! (KUDOS for them). Again NO show. HWY 55 showed up again to do their job and I had to send them back. Called PACK-RAT again. After being on hold another 2 times I was told rhis time by 4:00. Delivered about 4:10. This had to have been the worst experience I have ever had!! I was on hold with PACK-RAT for close to 3 hours total with absolutely no satisfaction. They had no consideration for anyone!! Not only was it a wasted day for me and my family, but also for my movers. if there was a score of less than "poor" they would definitely get it!! And NO I would definitely NOT use or recommend 1-800-PACK-RAT.

All containers were delivered or picked up on schedule. We detected some minor water damage.

If u have a cross country move this is the way to go...they brought my Pod to my old house on the 10th of Aug as stated and picked it up on Aug 13 exactly as promised it then arrived exactly the day they said it would. I choose this company due to the fact of the great reviews i read and also personal friends and family had previously used them and were completely satisfied just as i have been...Would not hesitate one bit to use them again Great stress free move for a 1600 mile move.. Thank You Pack-Rat

The people answering the phones at PackRat have some of the best customer service people I have ever dealt with. They always answered my questions with courtesy and friendliness. PackRat lived up to all the good reviews I had seen. Booking, drop off and delivery to our new home went without a hitch. I would definitely recommend them to anyone wanting a less costly move.

Very poor service from this company. They cost me so many problems and extra expense, stress, and wasted time. 3 containers to deliver were messed up 3 containers to pick up on time were not done as promised. After taking up with higher management because i was concerned i would have delivered on time, i did get on time. But very bad service for a company that just moves big boxes. I would never use them for a long distance move again. Only storage locally. They do not have the logistical systems to plan transpotation for their warehouses

800 Pack Rat worked great for my cross country move, BUT, here is some advice for the next guy. This thing to appreciate about Pack Rat is that they keep their containers and drivers scheduled pretty tight, fairly far in advance, so, when I realized that my stuff wasn't going to fit in two containers, and I would need a third, there was not one available in the city, and so it delayed my departure by almost a week. I thought I had discussed this possibility ahead of time, but did not actually pre-book the third container, so they were sold out. My advice, if you think you might need one more container, schedule it. There does not seem to be a penalty for booking an extra and cancelling it. Dates for picking up and dropping containers also book up, because the trucks are kept booked at near max capacity, so getting the second container out of the way to make room for #3 was also an issue. The take home is to try to plan carefully, and don't expect them to be able to be very flexible on short notice. I was told that August is busy time, so they may be less tight at other times. But, all in all, good container, good delivery system, good support staff, reasonable cost, and it worked out quite well.

I probably need to order another pod, but that was my fault. Very happy with everything otherwise.

So busy they did not pick up containers that were emptied on time then tried to charge for a second month.

Great Customer Service & Driving Team