1-800-PACK-RAT® Reviews

Scott M

Nederland, CO
Wrote a review on 2/25/2015
1-800-Pack-Rat Review
(3 out of 5 rating)

Charges came out higher than originally quoted.

Distance: 850 mi
Cost: $2,400
Per. Mile: $2.82
SqFt. Moved: 3,000

Orlando F

San Diego, CA
Wrote a review on 2/22/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Excellent service, work and timing

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Erica D

Morrisville, NC
Wrote a review on 2/22/2015
1-800-Pack-Rat Review
(4 out of 5 rating)

We used 1-800-PACK-RAT for a long distance move. Overall, we were satisfied, but the first drop off and pick up (in our home state) were a mess. Our previous home was in a neighborhood with street parking, hills, and narrow streets. I communicated all of this information when making the original order. However, it seemed to be difficult for the drivers for pick up and drop off. The first driver was able to drop off the container, but stated that the hill was difficult and advised us to leave extra space for the pick up. The information was helpful, but also difficult as the whole neighborhood uses the street parking. The driver who arrived for the pick up (round one) was not able to collect the container due to inadequate space, according to him. I called customer service at that time and complained because the amount of space was two car's lengths, which is what we were informed to leave. We scheduled a future pick up. In the meantime, I was traveling by car to the new destination, and planning to fly back for final repairs to the home, surrendering of keys, etc. Unrelated to PACK RAT, I was in a collision during the drive and my vehicle was totaled. This meant that all of the items in my vehicle now needed to go in the container that was supposed to still be in front of my home since the original driver was unable to collect it. Fast forward to my arrival home, and I learned that a driver had been in the area so the container had actually been picked up earlier than scheduled (second scheduled date). This was definitely meant to be a courtesy of PACK RAT since I had difficulties with the original driver, but due to the new circumstances, I was actually happy to still have the container...except then it wasn't there. I scheduled a visit to the storage facility, and was able to put the items in at that time, but it was definitely a frustrating course of events. Once the container was sent to my new state, everything was a breeze. We stored it for nearly three months, and visited one time to collect some items from it. Delivery to our new home was easy, and the driver was awesome for both drop off and pick up. I was very worried about space since the drivers in our home state (Missouri) had so much trouble, but the NC drivers were super chill and didn't have any trouble. The driver who dropped off the container even took time to talk with me about the best position to ensure it would be able to come out easily without requiring me to be there for pick up the next day. Our items were secured since we used packing straps and blankets as advised by PACK RAT. There was some moisture in the container near the door, but our items were safe and nothing smelled mildewy. No items were broken during the move. A spice rack fell from its original position, but that was probably related to the fact that I hastily threw it in at the last moment.

Distance: 850 mi
Cost: $2,300
Per. Mile: $2.71
SqFt. Moved: 950

Steve B

Jacksonville, FL
Wrote a review on 2/20/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

It is always important to work with an organization that keeps you informed during the move process and always meets their committed times.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Stephanie C

Escondido, CA
Wrote a review on 2/17/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

On time with short notice. No problems with service.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Dominique M

Houston, TX
Wrote a review on 2/16/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

They kept in contact with us every step of the way and were right on time. The container arrived in perfect condition - not a single item had shifted in transit. Great job!

Distance: 1,800 mi
Cost: $3,000
Per. Mile: $1.67
SqFt. Moved: 1,200

Andreka H

Charlotte, NC
Wrote a review on 2/12/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

No hassles, I was kept abreast of progress at every step.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Don & Karen B

Little Elm, TX
Wrote a review on 2/9/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

On time. All as promised.

Distance: 1,200 mi
Cost: $3,000
Per. Mile: $2.50
SqFt. Moved: 1,800

Beatrice T

Minneapolis, MN
Wrote a review on 2/9/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

I hired Pack-Rat at the very last moment, since a regular moving company tried to take advance of me by asking double the quote I had received. I called Pack-Rat at 3:30pm asking if they could come and pick up my goods the very next morning at 8am and THEY DID I also had immediately helpers to load everything into the container. What a relieve having them, not only is a quote you receive from them a final quote with no variations, you know exactly how much it will cost you from beginning to the end - this was an 1100 mile move and everything arrived on time and intact. It is actually amazing just how much a container is able to hold of your household goods. I have been very pleased.

Distance: 1,100 mi
Cost: $3,200
Per. Mile: $2.91
SqFt. Moved: 1,150

Walter H

Santa Fe, NM
Wrote a review on 2/8/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

sleight delay (1 week), could have been weather related. Containers are not fully weather proof.

Distance: 2,100 mi
Cost: $4,200
Per. Mile: $2.00
SqFt. Moved: 1,500

Stephen A P

Port Charlotte, FL
Wrote a review on 2/7/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

My brother used them when he moved from CT. to FL. and recommended them to me. I used them when I moved from RI. to FL. and they were great. Much cheaper than a commercial moving company. And the container is always in the vertical position when it is loaded onto the truck and when it is unloaded so the contents don't get tilted back and have everything sliding back against each other. If I had to move again (why would I want to move from FL back to New England and the cold and snow) I would use them again.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Lindsay W

Saint Louis, MO
Wrote a review on 2/6/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Everything was smooth and easy with PackRat. My move was chaotic at best, it was nice to have one neat element in all the chaos. They were prompt, reliable, and bent over backwards to accommodate me, even at the last minute. Always friendly and professional, I am so glad I used them!

Distance: 1,000 mi
Cost: $1,200
Per. Mile: $1.20
SqFt. Moved: 800

vernon R

Falls Church, VA
Wrote a review on 2/4/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Using their 16 ft.container for cross country freight transportation in February 2015. Container was solid. Their drop delivery, pick-up service 'was on the money'; cost was the best of all the quotes received. Cost for both the container & 4 loaders on both ends of trip $4200.

Distance: 3,000 mi
Cost: $4,200
Per. Mile: $1.40
SqFt. Moved: 900

Adrian C

Stephenson, VA
Wrote a review on 2/4/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rat was great and had no problems with delivery or pickup.

Distance: 150 mi
Cost:
Per. Mile:
SqFt. Moved: 1,800

John C

Centerville, MA
Wrote a review on 2/3/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

The deliveries were on time and the container placed exactly where we needed it

Distance: 150 mi
Cost:
Per. Mile:
SqFt. Moved: 1,700

Mary W

Dexter, MI
Wrote a review on 1/30/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Very impressed! They show up on time and are quite skilled and professional. They make a very challenging process go very smoothly.

Distance:
Cost:
Per. Mile:
SqFt. Moved: 2,400

carol p

Tomball, TX
Wrote a review on 1/30/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Loved the pack rat staff that I encountered during the day on here phone and the drivers were fantastic....night shift phone support could use some training..

Distance: 1,500 mi
Cost:
Per. Mile:
SqFt. Moved:

Oksana B

Lombard, IL
Wrote a review on 1/29/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

very attentive customer service, went above and beyond work with my last minute order. They were cheaper than PODS but the service was not any less..

Distance: 1,200 mi
Cost:
Per. Mile:
SqFt. Moved: 1,600

Carl G

Manvel, TX
Wrote a review on 1/28/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

On time and provided great communication

Distance: 1,200 mi
Cost:
Per. Mile:
SqFt. Moved: 3,000

jeff g

Clarksville, TN
Wrote a review on 1/26/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Easy Process. GREAT CUSTOMER SERVICE.. A+++++

Distance: 875 mi
Cost: $2,500
Per. Mile: $2.86
SqFt. Moved: 1,200

Paul V

North Las Vegas, NV
Wrote a review on 1/20/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

the pods arrived exactly as scheduled and were picked up as promised; the drivers were courteous and professional and I have no reservations about using PACK RAT again and again.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Charles M

Tucson, AZ
Wrote a review on 1/20/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

For the type of move I did, Pack Rat was the best option for my family and I. The container size, logistic planning, and price were exactly what we needed. One great thing was we were assigned a moving counselor who was our point of contact for the entire move. Scheduling the drop off was a breeze. The drivers who delivered the containers were very professional and worked with us in drop off, placement, and pick up of the containers. We used two 16' containers. It was a tight fit, but enough for our belongings. We'd definitely use Pack Rat again for our moves.

Distance: 2,600 mi
Cost: $5,500
Per. Mile: $2.12
SqFt. Moved: 1,600

Robert B

Austin, TX
Wrote a review on 1/19/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Use of shipping containers was a great option option for us as we were building a house and not sure of a closing date. We stored our household goods for three months with Pack Rat and 8 months with PODS. All goods were delivered exactly the way we packed them. We used one PODS 16 foot container and three Pack Rat 16 foot containers. Pack Rat was easier to do business with than PODS option, less expensive, and had a better solution for the load/unload process. Pack Rat also included 20 furniture pads per container and a lock for our long distance move at no charge. PODS does not provide any pads or a lock. Suggest you shop both companies plus others offering container shipping to make sure you get the latest good deal. I preferred Pack Rat over PODS.

Distance: 1,500 mi
Cost: $12,000
Per. Mile: $8.00
SqFt. Moved: 4,000

Corinne H

Del Mar, CA
Wrote a review on 1/19/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

I have to say, considering all the junk we had to move and complexity of the move, our guys, Mike and Michael were outstanding, calm, letting us figure out what we were doing. We were not organized at all!! I highly recommend this company and will again, if need be!!!

Distance: 15 mi
Cost: $1,500
Per. Mile: $100
SqFt. Moved: 3,500

Larry P

Leander, TX
Wrote a review on 1/18/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Great customer service, everyone I spoke with or met was helpful and quick to act. Couldn't be more satisfied

Distance: 1,400 mi
Cost: $5,000
Per. Mile: $3.57
SqFt. Moved: 2,300

Kenny J

Charlotte, NC
Wrote a review on 1/18/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Pack Rat makin' it happen like usual via Kenny Joshua and Rapport Relocations.

Distance: 400 mi
Cost: $2,242
Per. Mile: $5.61
SqFt. Moved: 100

Michele D

Leesburg, VA
Wrote a review on 1/15/2015
1-800-Pack-Rat Review
(4 out of 5 rating)

The container leaked a little bit at the doors and ruined 2 mattresses. The customer service representatives were always friendly and courteous whenever I called to check the status of the pod's delivery. The driver for the delivery was very professional and expert at maneuvering in a tight parking lot!

Distance: 400 mi
Cost: $1,200
Per. Mile: $3.00
SqFt. Moved: 2,300

Stacey C

Austin, TX
Wrote a review on 1/11/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

This seems to be a well-run company -- they offer all the moving-related services you might need, don't overcharge, and do what they say they'll do.

Distance: 1,500 mi
Cost:
Per. Mile:
SqFt. Moved: 1,700

John S

Depew, NY
Wrote a review on 1/11/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Great! We had 4 containers at 16' each

Distance: 1,900 mi
Cost: $9,000
Per. Mile: $4.74
SqFt. Moved: 4,500

Bill C

Boca Raton, FL
Wrote a review on 1/11/2015
1-800-Pack-Rat Review
(4 out of 5 rating)

The 16 ft container holds alot more stuff than it looks like, when loaded properly (tight also prevents damage). It enabled us to move a 1200 sq ft 2 bedroom condo with alot of furniture important to us a REASONABLE cost versus other options quoted. PackRat provides alot of information at time of booking and during the process, with automated calls and emails. Follow it; they have the process down pat. Container drop off and pickup times varied due to drive schedules but happened the days we asked for. Be very sure to use the weight estimator spreadsheet early in the process to be sure you do not plan to take to much in one container & overload the container in terms of weight (even if there is space).

Distance: 1,800 mi
Cost: $3,000
Per. Mile: $1.67
SqFt. Moved: 1,200

Bradley F

Rochester, MN
Wrote a review on 1/10/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Reasonably priced for climate control storage and of course the convince of having it in your drive way and them storing it and then redelivering. Great communication and on time deliveries and drop offs. Plan on using again and telling everyone I know about them. Thank-You. : )

Distance: 95 mi
Cost: $600
Per. Mile: $6.32
SqFt. Moved: 1,250

Paul S

Sun City West, AZ
Wrote a review on 1/8/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

Container delivered on time, picked up exactly when we arranged for and they made arrangements to come earlier than originally planned, after our move was completed ahead of schedule. Having a container that we could pack at our convenience was the way to go for us. We would use them again :)

Distance: 2,600 mi
Cost: $4,000
Per. Mile: $1.54
SqFt. Moved: 1,600

Nola D

Venice, FL
Wrote a review on 1/7/2015
1-800-Pack-Rat Review
(5 out of 5 rating)

I have only the highest comments regarding the entire experience of moving my belongings and storing them while I house-hunted, from start to finish. I was extremely pleased from the first phone call to discuss the service and costs, until the pod was removed from my final destination. All aspects of the service was performed in a positive, professional and helpful manner. The only damage to any property of mine was done by me, when I dropped items on the floor as I was unpacking. I was so pleased to see that my items were in the exact same position after a 1000 mile move, as they were when I locked the pod after it had been packed at the beginning of the trip. This included moving it for storage in the Tampa warehouse and moving (at no charge) onto the warehouse parking lot to allow me to retrieve some items I needed while the pod was in storage. I would highly recommend them, and already have.

Distance: 1,000 mi
Cost: $2,500
Per. Mile: $2.50
SqFt. Moved: 1,700

Jana G

Naperville, IL
Wrote a review on 12/25/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Much easier than driving a truck across the country in the winter. Great company.

Distance: 1,200 mi
Cost: $1,450
Per. Mile: $1.21
SqFt. Moved: 1,250

Louis K

Cape Coral, FL
Wrote a review on 12/22/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Container was delivered on time, was clean and supplied with shipping blankets and a no cut lock. Driver was very professional and took care in placing the container. Pick up was in the time frame requested. Good choice for this move. Would use again.

Distance: 1,100 mi
Cost: $2,300
Per. Mile: $2.09
SqFt. Moved: 1,200

John M

Bowling Green, KY
Wrote a review on 12/21/2014
1-800-Pack-Rat Review
(4 out of 5 rating)

need your own tie down straps

Distance: 1,100 mi
Cost:
Per. Mile:
SqFt. Moved: 2,400

Daryl S

Ashburn, VA
Wrote a review on 12/19/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Good communication with me, did what they said, no surprises (so far! - I'm only 1/2 through my move) Pickups were flawless.

Distance: 2,000 mi
Cost: $5,400
Per. Mile: $2.70
SqFt. Moved: 2,000

Steven D

Naples, FL
Wrote a review on 12/5/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

No problems at all in delivery to my house in Sag Harbor, pickup and shipment to Naples, FL., storing there for 1 month then delivering to my new home. All scheduling was accurate and the drivers always called to apprise me of their progress.

Distance: 1,400 mi
Cost: $3,000
Per. Mile: $2.14
SqFt. Moved: 1,500

Rhett B

Riverside, CA
Wrote a review on 12/4/2014
1-800-Pack-Rat Review
(4 out of 5 rating)

They asked to deliver a day early but overall pleased with the container and the delivery person

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Kenneth H

Washington, DC
Wrote a review on 12/2/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Excellent communication with all the personnel. Every employee is courteous, efficient, and professional. Container was clean and strong. No damage to my goods in transport. Pick up and delivery of container was very efficient. Personnel, again, the best! Super nice people, very considerate and customer oriented. I will use them again, and I will recommend them to my friends.

Distance: 800 mi
Cost: $2,000
Per. Mile: $2.50
SqFt. Moved: 1,300

Shawn C

Mcdonough, GA
Wrote a review on 11/26/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Awesome company and got a great price.

Distance: 500 mi
Cost: $2,600
Per. Mile: $5.20
SqFt. Moved: 1,200

Doug H

Winchester, VA
Wrote a review on 11/26/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Prompt, professional, and reasonable rates. My move coordinator, Juanita, was a real gem.

Distance: 300 mi
Cost: $1,600
Per. Mile: $5.33
SqFt. Moved: 1,250

James L

Commerce City, CO
Wrote a review on 11/24/2014
1-800-Pack-Rat Review
(3 out of 5 rating)

They were good, but the communication after my unit was picked up was not as well as it should have been for the amount of money I paid to move.

Distance: 1,988 mi
Cost: $3,000
Per. Mile: $1.51
SqFt. Moved: 1,400

Meghan S

Atlanta, GA
Wrote a review on 11/24/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Really helpful, flexible, and the cost was much better than competitors. I would use that company again for sure.

Distance: 1 mi
Cost:
Per. Mile:
SqFt. Moved: 900

Paul L

Killeen, TX
Wrote a review on 11/23/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Easy coordination to get my box delivered. It was delivered ontime and shimmed up in the back because the driveway is not level. I will use them again next year when I get my follow-on assignement.

Distance: 1,600 mi
Cost: $2,900
Per. Mile: $1.81
SqFt. Moved: 1,200

Donald R

Crossville, TN
Wrote a review on 11/17/2014
1-800-Pack-Rat Review
(4 out of 5 rating)

Pack Rats was wonderful while scheduling the pods for delivery and pick up at our home in Ohio, BUT, once we wanted then delivered to our new home? What a mess! We were told while still in Ohio that the pods had been moved to TN. But when we called to schedule delivery in TN, we found out they were still in Ohio. It took 4 days of continuous calling before we finally got our pods. Meanwhile, we had to sleep on the floor.

Distance: 350 mi
Cost: $4,000
Per. Mile: $11.43
SqFt. Moved: 1,400

Bobbie B

Arlington, VA
Wrote a review on 11/17/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

Loved the packrat team. So informed and helpful. It was a great packing and moving day with them helping.

Distance: 700 mi
Cost: $2,200
Per. Mile: $3.14
SqFt. Moved: 1,000

Kathleen C

Lexington, NC
Wrote a review on 11/15/2014
1-800-Pack-Rat Review
(5 out of 5 rating)

On Time and would use again.

Distance:
Cost:
Per. Mile:
SqFt. Moved:
SunMonTueWedThuFriSat
27282930123456789101112131415161718192021222324252627282930311234567
SunMonTueWedThuFriSat
27282930123456789101112131415161718192021222324252627282930311234567