Very professional from the office staff to the driver. Every thing went as planned. All my questions were answered in a kind and courteous fashion. Thank you, Gerald Schermerhorn

I had one POD in storage already and decided for our second to us pack rat. I have felt them to be much more professional and easier to work with than POD. They were also less expensive.

I moved during the busy season and everyone worked hard to accommodate my moved dates.

On time but missed the initial blankets delivery. They immediately remedied the situation and fulfilled the entire order. Great customer server each time I called. I called at least 7 times over a 4 month period.

Delivered containers as expected, picked up full containers on time.

Have given an AVERAGE NOT because of the gentlemen who brought the pod. He could not have been kinder and more apologetic for the complete screw up on the delivery time. I had made 3 phone calls PRIOR to the actual delivery to ensure that the pod would be dropped off in the AM and picked up in PM. At the time of the order placement, the gentlemen who took my order said they would be there at 8:00am so I had the movers there at 9:30 am. When the pod finally arrived after 2 more phone calls the expected morning of the delivery of the pod, the paper work stated that the pod could be delivered at ANYTIME that day which was completely wrong and it should have been corrected. To be honest, The pod delivery is to be at 8:00AM on July 10th and I am more than a little concerned that it will be messed up again. I have the movers scheduled for 9:30 again and also have son coming in to help. If I based my review on the driver and his ability and personality and courteous behavior my review would be excellent, BUT the staff that schedules needs to be improved. The scheduling on a move is the most important aspect of the move.

The delivery driver was very cordial and thorough as he could be (very bad lightening and thunder happening as he was delivering). There was a large dent in the front of the trailer but he said he had put protective tape on the outside and the inside so there would not be any problems. He showed me where we could tie off the ropes or straps and brought the bag of moving blankets in for me and gave me a lock. A few days after it was delivered I went out to make sure everything was ready for the packers and noticed it was dirtier than I had thought so I just swept it up and made it ready. Other than that all was good.

on time, called when they said they would, professional

The folks at Pack Rat are fantastic. They answer the phone quickly and are incredibly kind as they answer all of my questions on my cross country move. Great customer service!

my job is only starting at this time.

I have have used PODS and now PACK-RAT. Nothing wrong with PODS but I will use PACK-RAT again for future move, very professional service adding extras at no cost at a better price.

Delivered the container late but the drive was very good.

Very pleased overall with the experience, their responsiveness to questions or concerns, and ability to work out a schedule that met my needs. They also managed accessing difficult location in rural location for pick up. I would have liked a slightly smaller container, was between large size and their small size, so had quite a bit of extra room. Customer service was great, and I used the company because my niece and others had used them so they came highly recommended. Would definitely use them again. The drivers were also very friendly and enthusiastic about their job, especially on the Atlanta end of the journey.

Good quality, and delivery/pickup was on time and went smoothly. Couldn't really ask for more.

Everything arrived on time and in great shape!

Using this type of storage for staging items for out of state move. They put the container where I needed it to be.

unit is storage right now. Can not give a full review at this time

The container: I used one 16' unit for a 1350 sq. ft. house and did not bring a lot of bulky items - no mattresses, no bookshelves, no sofas and only one bed frame. There were garage items but the container was still about 30% too small to fit everything I had hoped to take and I ended up having to throw away lower priority items. The container has a load limit of 3 tons and, upon pickup, the driver stated it was 4 tons (I believe this was gross, including the 1.2k lb container.) He let it slide but they are supposed to require you to empty the container until it meets the weight requirement. Had he refused to take the container as-is, I would have abandoned Pack Rat and rented a truck at the last minute. Delivery/Pick-up: The drivers I interacted with were great and very skilled at maneuvering and loading the container. The downside is that the container delivery system requires at least 50' of open pavement to line up where it will be delivered. My new house has a steep driveway and, although there was plenty of room to maneuver, the skid system wasn't strong enough to push the loaded container off the back of the truck to unload. The driver had to get creative to level the truck so that the unit could be dropped. Communication: 1-800-Pack-Rat is terrible with keeping the customer informed of what's going on. No reminders for the day of delivery or pickup and no way to track where my container was. They would send emails when logistics had been scheduled but not when actually happening or what date it was actually schedule for. Value: The reason why I'm giving 1-800-Pack-Rat a two star review is that their service ended up costing more than expected. The actual cost are adjusted from the quote due to factors such as fuel costs. My base cost went up more than 10% from the quote. I had the container stored for 3 weeks once it got to the location and this cost also went up beyond the initially quoted amount by 15%. Be sure to note that your storage time clock starts from the time of the first empty drop-off, not the time it arrives at the destination facility. Lastly, it took over three weeks form when my container was picked-up in Phoenix to when I could access in Portland. If was doing a door-to-door move without interim storage, this would have been completely unacceptable.

Everything was fine.

Delivery and pick up of the containers went smooth. But when our closing date got delayed and we needed to make last minute changes there were problems.There is a disconnect between customer service and the storage department that sends out the trucks to pickup the containers. You will get an email confirming pick up to storage but that may not be true if the storage department is full. You need to double confirm (it takes multiple phone calls) to be certain the time you arranged for pick up is actually booked.

The Packrat customer service people are very friendly on the phone but they are incredibly incompetent! My phone contact changed because of the move. the people on the phone made a point of verifying the phone number with me every time they talked to me but they NEVER gave the new phone number to the facility or the driver at my arrival destination! As a result the driver was unable to reach me by phone because he called the original number. They left the container at my apartment complex 9 buildings away from where I needed it! Do not give this company any more money! They don't understand the importance of communication and they won't apologize when an apology is warranted (much less a refund).

i ordered a 12 foot container and they upgraded me to a 16 foot. only negative was that it was a little banged up and rusty

Excellent container that did a great job except for one thing: a 16' container does NOT fit furniture and stuff from a 2BR, 2BR apartment. I didn't even have a dining room table and my stuff didn't fit. Order a larger container if in doubt or you will be scrambling when it doesn't fit.

PackRat was fine. You can negotiate the price down. Make sure you are clear on the exact date for delivery because they will tell you the date they get it at their own facility, but you will get it days after that if you don't nail it down.

Fast delivery of the pod to the house and supplied with enough blankets to protect the bigger items.

Pack Rat was awesome. They communicated every step of the way and they met all their timelines. I will definitely use them again... ps... they were about 1500 cheaper than Pods and when I called Pods to cancel my order, they wanted to renegotiate the price.

PackRat: perfect for size & distance. Container kept all my goods dry and in place. Communication was excellent via email or mobile phone throughout entire process. The 30 days to fill was a great option. The pick up & drop off was spot on at both ends. Yes, I will call them for future move.

Containers were in good condition and clean. Furniture pads provided were clean. Drivers for pickup and delivery were great. Scheduling though the central office was a bit frustrating, since they could not give precise times. One of our two containers was WAY to heavy. The driver refused to load it. He set it back down, and I had to do a hasty unload, sort, and reload, leaving many of the heaviest boxes out - for the next phase. I learned that it is really easy to exceed the weight limit if you have a lot of heavy boxes with books and tools. But I must say, the driver was really nice about it, and we were able to reschedule to get the container picked up the next day, so the move was not delayed.

showed up when they said.

So far, so good; haven't received pod yet.

Our mover was Otis and we hope to use him again.

The driver was on time, placed the Pack Rat unit exactly where we asked, and picked it up without me having to be there. Easy, very professional, and I would use them again.

Had to reschedule my second container, due to high demand. That was very inconvenient, but they comp'ed me for that. The people are polite and courteous. They call to verify every move they make, whether its a delivery or a pick-up.

Excellent service and customer care. My only negative is that they could not collect the containers as soon as I would like, so I would recommend making sure you book the collection in advance.

The containers were delivered on time and were picked up exactly when they indicated they would be.

So far I have only had the storage containers dropped off and picked up, but so far 1 800 pack rat has been great. They have really good customer service. I thought the drivers were great. The storage containers were in great condition and very clean. I chose 1 800 pat rack because I found they were less expensive than PODS. I had to rent two containers for my move and I believe I had savings of 300 dollars with pack rat.

no problems even though I had to change a few things. They were very friendly and they worked with through ever step of the way.

We have not completed our move as yet. The initial drop off of the containers is on schedule, however, the retrieval has been delayed most likely due to the holiday week. However, we have not received an update via phone, text or email as yet. Hopefully, everything will be delivered on time? We shall see.

These guys were a little bit cheaper than PODS ($3000), so I went with them. This was the best option for me since I'm moving states and don't have a destination address yet. I needed to just pack and store my stuff for a least a month.

Great Job, Hard working crew

Pack -Rat and their staff did a great job.

Good service. Container driver was very thorough although I was expecting at least an hour's notice before they came. Both times I was given 20-30 min. notice of arrival.

While we have not completed our move, the service thus far has been first class from all.

The pod was delivered and it was in excellent condition.

Excellent service, and very reasonable, except that you have an all-day window. If you want to choose morning or afternoon (morning is up til 1pm) you have to pay an extra $50. I paid that extra $50 for them to deliver the pod at my new place in the morning and then the driver called to say he was in the area the evening before and could he drop it by then. I said yes to accommodate HIM and yet still paid $50 for my next morning delivery that didn't happen.

Pack Rat was good, I paid extra for a certain delivery date, they didn't make that so they refunded the money. I had to reschedule the unloading people. In the end it worked out ok.

My stuff was "delayed." On the arrival date, they realized it was still up in MN (and I was living in the cone of silence in FL). They were also confused with the original drop-off in Mpls. downtown. They couldn't seem to understand that they had to get the meters hooded and that no, I did not have a driveway. It was right in downtown. On the upside, the guy solving my problem and picking up the pieces at the end was super; very good; attentive; and he got my belongings delivered to me and the empty container was picked up the very next day.

This work much better than expected and saved a great of cost. The container was clean and in excellent condition. The representative made arranging for the container very simple. They answered all our questions. It was comforting knowing our property would not be comingle with others. In addition having the only security key for the lock was ideal. Property arrived without damage that could be caused by temperature changes. I would recommend PackRat without hesitation.