need your own tie down straps

Good communication with me, did what they said, no surprises (so far! - I'm only 1/2 through my move) Pickups were flawless.

No problems at all in delivery to my house in Sag Harbor, pickup and shipment to Naples, FL., storing there for 1 month then delivering to my new home. All scheduling was accurate and the drivers always called to apprise me of their progress.

They asked to deliver a day early but overall pleased with the container and the delivery person

Excellent communication with all the personnel. Every employee is courteous, efficient, and professional. Container was clean and strong. No damage to my goods in transport. Pick up and delivery of container was very efficient. Personnel, again, the best! Super nice people, very considerate and customer oriented. I will use them again, and I will recommend them to my friends.

Awesome company and got a great price.

Prompt, professional, and reasonable rates. My move coordinator, Juanita, was a real gem.

They were good, but the communication after my unit was picked up was not as well as it should have been for the amount of money I paid to move.

Really helpful, flexible, and the cost was much better than competitors. I would use that company again for sure.

Easy coordination to get my box delivered. It was delivered ontime and shimmed up in the back because the driveway is not level. I will use them again next year when I get my follow-on assignement.

Pack Rats was wonderful while scheduling the pods for delivery and pick up at our home in Ohio, BUT, once we wanted then delivered to our new home? What a mess! We were told while still in Ohio that the pods had been moved to TN. But when we called to schedule delivery in TN, we found out they were still in Ohio. It took 4 days of continuous calling before we finally got our pods. Meanwhile, we had to sleep on the floor.

Loved the packrat team. So informed and helpful. It was a great packing and moving day with them helping.

On Time and would use again.

Loved the Pack Rat containers. I would use them again in a heart beat!!

Best option if you need to move and store your goods. The PackRat is a much nicer unit than PODS - the doors open out, not roll up, giving you the full use of interior space. Only complaint is that their sizing guideline is not very accurate. Their site says, "16-foot container typically holds 3-4 rooms of household goods." I had a 2 bedroom house, not overly furnished, and I completely filled the container. I don't think they take into account garages. I would suggest sizing up.

Had 3, 16ft storage units filled to the top. Arrived and moved on time.

Great communication, very professional sales and delivery employees. This is my second time using them!

I will always use them, this company goes out of their way to please!

800-Pack-Rat was very easy to use. My only concern, we were assigned a moving coordinator that we never spoke to. Each time I called I received a different person. Not sure why a moving coordinator was assigned when you never actually speak to them. Had it not been for my follow ups, my container may not have reached its destination on time.

Condition of container was clean and the gentleman that dropped it off was friendly and courteous.

Michael went above and beyond in helping me deal with a very unpleasant situation.

I would use them again.

No complaints. Used them twice for cross country moves.

The arrangement, drop-off of empty container, pick-up of full container and delivery of full container all went well. I made several changes to the dates early in the process and they handled that well. The day the container was empty and we had finished unloading it, I called them and let them know to come pick up the empty container...they said they'll be here in a week to get it...?...luckily my landlord is letting me leave it in the parking lot...that seems to be an awfully long time to wait for a pickup for the empty container...but other than that the process has gone well.

While they were somewhat efficient, the customer service was lacking.

Truck drivers were very nice and professional, but its a little annoying not to be able to schedule a specific time for the container to be dropped off or picked up.

Dropped off and picked up right on time the same day. Thanks for being prompt and professional. The container is built with higher quality than the competition. Would reccomend to anyone.

The Pack Rats were very convenient, and pricing is fair. The only reason they did not receive five stars is because the tie-downs are not adequate, and many times I would leave messages for my representative to call me back, and he would not return my call.

Worked with me to get the container as close to the front door as possible saving me some steps!

I was happier on the delivery and pick up of my 2 containers. In August when containers were delivered had problems costing me extra money due to movers scheduled to pack but containers didn't arrive day due

Used Packrat because of my narrow driveway that PODS could not accommodate because of the width of their loading/unloading equipment. Packrats trucks worked great and the 4 steel shelled containers kept my belongings safe and dry for 2 months. Very courteous sales, operations and drivers. They seem to be a well kept secret to many people, but are definitely worth using. I would recommend to everyone.

I would definitely recommend Pack-Rat. Excellent customer service

excellent way to move

I only wish the container was newer. It had many holes and look very old and tired, and used up. They need to update containers badly. I have not unloaded it yet and I am worried about moisture getting in......

Price reflects TWO 16' metal shipping containers going from NJ to Florida - It met my expectations (Good Review). [It's not like they show up w/ roses. It's a metal box]

Everyone was very polite. There was an issue w/ a latch not having been hooked properly prior to the pick up, but they fixed the problem for us and provided new locks and keys. The storage containers were dry and kept upright. The cost was reasonable, especially compared to PODS. I would highly recommend them.

I would not use Pac Rat again. They advertise convenience, but it was anything but that. When we requested a time to deliver the containers they said it could not be scheduled for that day, they chose a day convenient for them. We were not allowed to change the pick up day. However, they didn't pick up the containers on the day scheduled or the next day or the next day. This went on for 5 days, with us being told each day it would be picked up. The men who brought and picked up the containers were quite pleasant. Basically, there was NO CUSTOMER SERVICE OR CONVENIENCE. I would definitely not use this company or recommend them to anyone. Also, extremely expensive for the service. P

so far it's going well. Haven't shipped out the full container yet.

overall great experience, some mistakes but they made them right.

Great alternative if looking to save money on a long distance move

Personnel were informative, helpful and polite. Next to Hire-a-helper, they were the highpoint of selling my home. THANKS

POD are great, wish there was one that was longer then 17 foot.

There were some miscommunications during the process, but they were quick fixing what went wrong. At the end I was happy with the service. I will use them again

The people I spoke with on the phone were polite, and nice. However, I felt they left out pertinent information that would have really helped me handle my move. For example, I did not know that full insurance (i.e., full replacement coverage) was not available unless it was purchased a full day before the move. Since I had to coordinate the move in two days, and did not have this information, I found out too late. Also, the driver that dropped off the container was utterly rude and unprofessional. I was told the container would be dropped off between 8 am and 11 am, and could be picked up as late as 11 pm on the same day. The driver called me the day before the move, and we agreed to meet at 8:30 AM for the container drop off. I showed up at 8:30 am and he insisted we had agreed to meet between 8 am and 8:30 am, and that he was just about to leave. He came back in the afternoon, and since the container packers and loaders showed up at 11 am, we were not done with the container. The driver was really upset about this because he said his shift was ending. He kept trying to convince me to leave the container on a city street. I said that I had not been informed of any time limit, and that the container was supposed to be picked up and brought back to their lot on the same day. He was clearly unhappy, kept trying to persuade me to leave the container until Monday (the container was dropped off on Saturday), said the city was fine with it being on the street all weekend. He finally gave up after I would not relent, and it really left a bad impression with me regarding 1-800-Pack Rat. When I called Customer Service to let them know about the driver, they did offer to send me a $50 gift certificate to Lowe's, which I appreciate, but I really would have preferred to not be hassled by the container driver. Also, I contacted my "move coordinator" provided by 1-800-Pack Rat, via email, and she contacted me two days after my move was over. Really was not useful at all unless the coordinator was available during the move. I have not received my container yet, so I will have yet to determine what kind of service I will receive at the storage facility on the destination end.

Great company and very clean

As of this writing, my container is enroute, so I can speak about the delivery and pickup of the pod only. The experience so far has been very good. The driver called prior to delivery and pick-up to let us know his arrival time. He was very personable and professional. So far, so good!

PackRat people were fantastic and very efficient. It was convenient that that were available by phone until 11:00 PM. They were very accommodating.

Everything was professional and I was always treated with respect. It was an easy way to move with storage in-between leaving one place and moving to the next