Our mover was Otis and we hope to use him again.

The driver was on time, placed the Pack Rat unit exactly where we asked, and picked it up without me having to be there. Easy, very professional, and I would use them again.

Had to reschedule my second container, due to high demand. That was very inconvenient, but they comp'ed me for that. The people are polite and courteous. They call to verify every move they make, whether its a delivery or a pick-up.

Excellent service and customer care. My only negative is that they could not collect the containers as soon as I would like, so I would recommend making sure you book the collection in advance.

The containers were delivered on time and were picked up exactly when they indicated they would be.

So far I have only had the storage containers dropped off and picked up, but so far 1 800 pack rat has been great. They have really good customer service. I thought the drivers were great. The storage containers were in great condition and very clean. I chose 1 800 pat rack because I found they were less expensive than PODS. I had to rent two containers for my move and I believe I had savings of 300 dollars with pack rat.

no problems even though I had to change a few things. They were very friendly and they worked with through ever step of the way.

We have not completed our move as yet. The initial drop off of the containers is on schedule, however, the retrieval has been delayed most likely due to the holiday week. However, we have not received an update via phone, text or email as yet. Hopefully, everything will be delivered on time? We shall see.

These guys were a little bit cheaper than PODS ($3000), so I went with them. This was the best option for me since I'm moving states and don't have a destination address yet. I needed to just pack and store my stuff for a least a month.

Great Job, Hard working crew

Pack -Rat and their staff did a great job.

Good service. Container driver was very thorough although I was expecting at least an hour's notice before they came. Both times I was given 20-30 min. notice of arrival.

While we have not completed our move, the service thus far has been first class from all.

The pod was delivered and it was in excellent condition.

Excellent service, and very reasonable, except that you have an all-day window. If you want to choose morning or afternoon (morning is up til 1pm) you have to pay an extra $50. I paid that extra $50 for them to deliver the pod at my new place in the morning and then the driver called to say he was in the area the evening before and could he drop it by then. I said yes to accommodate HIM and yet still paid $50 for my next morning delivery that didn't happen.

Pack Rat was good, I paid extra for a certain delivery date, they didn't make that so they refunded the money. I had to reschedule the unloading people. In the end it worked out ok.

My stuff was "delayed." On the arrival date, they realized it was still up in MN (and I was living in the cone of silence in FL). They were also confused with the original drop-off in Mpls. downtown. They couldn't seem to understand that they had to get the meters hooded and that no, I did not have a driveway. It was right in downtown. On the upside, the guy solving my problem and picking up the pieces at the end was super; very good; attentive; and he got my belongings delivered to me and the empty container was picked up the very next day.

This work much better than expected and saved a great of cost. The container was clean and in excellent condition. The representative made arranging for the container very simple. They answered all our questions. It was comforting knowing our property would not be comingle with others. In addition having the only security key for the lock was ideal. Property arrived without damage that could be caused by temperature changes. I would recommend PackRat without hesitation.

The truck drivers who dropped off and picked up our container were great and the container was in good shape.

Customer Service and the container driver were wonderful.

Just got the pods packed, but would definitely use Pack Rats again.

The POD would never hold a 3 bed room house of goods.

Nothing to complain about the overall service was GREAT! From ordering the container to it being dropped!

The drivers were very professional and friendly, and did a good job of placing pods in difficult positions in two different apartment complexes. They called prior to picking up and delivering and made the whole process much easier. Also felt the pricing was much more fair than the Pods company.

Rat Pack containers are great. They are clean, the size is good for the price, and I used them to store it as well. I rented 2 - a 16ft and a 12ft. My only complaint is that one of my scheduled deliveries did not come until the next day, and there was no notice given. I received a call at 8pm and was told the driver was on his way. Never showed. They did bring it out about 9:15/9:30 the next morning. If you are counting on the delivery date to start packing schedule them the day before you REALLY need it, so if they don't show up you are still ok with movers. I did call the customer service number to let them know that wasn't great customer service. They apologized and removed the "transportation fee" for that specific container. I am pleased with that response and would recommend them to friends and family.

So far we have only had the collection of the 2 containers, as they are being stored before delivery. The customer service while booking the container was excellent, they arrived and were collected right on time, and the containers were both spotless, with clean blankets supplied for packing. Extremely happy so far.

We moved 20 miles and are renting the container . So, far our experience has been very good.

They have serious issues with communication and scheduling, but the containers were clean and in excellent condition. They were also considerably less expensive than PODS for the same service. Two 16' containers were the perfect for size for a three-bedroom home.

Best experience every

These guys were great about pickup and delivery.

The best you probably have...

They were great! We have only done the first part of the move. They showed up on time, they were very professional and the container was spotless!!

Very prompt with drop off and pick up

Good service. I'd use them again.

Delivered on time. I will use them again.

This company was very professional from start to finish! Every time I called them or they called to confirm the pick up or drop off, every employee went above and beyond to help! Used PackRats because they had weekend hours to take booking and we were able to go to local Lowe's to see an empty container. The container seemed sturdier from PackRats because we were storing furniture for 3 months. Would use again!

Nice size and flexible schedules really made this move a breeze

This company fit into our budget. However, for a long distance move, we had to wait almost 2 weeks for our furniture to arrive. That was a bit of a pain.

Our household was in storage with Pack-Rat for 6 months and everything came to us in great shape.

Good service. Great idea although a bit pricey.

A snafu on their end caused delivery of unit delayed until next day, while I waited for its delivery all the prior day.

Extremely nice and went out of their way to help me.

They were so helpful in making last minute changes, even if they thought they couldn't, they didn't stop there. When an extra pod became available, they brought it out!

They were on time and communicated well

There was a lock on the container that needed to be cut off by the driver since no key was provided.

Unbelievable customer service and communication !!!

Everything is great when they are working to get your business up front. The price I was quoted was definitely the best of all the options I had. However the time frame I was given while booking was suddenly changed after they had my full container. I called the day it was supposed to be delivered and was told it would be another week. At that point I was already without my belongings for 2 weeks. I couldn't have it delivered on the day they wanted to reschedule so they tried to charge me a fee to change the date.

container had welds that snagged my couch. I had them store the container and they raised the monthly rate significantly with 1 day's notice! And if you go over 1 day you have to pay for a month.