Pack Rat was good, I paid extra for a certain delivery date, they didn't make that so they refunded the money. I had to reschedule the unloading people. In the end it worked out ok.

My stuff was "delayed." On the arrival date, they realized it was still up in MN (and I was living in the cone of silence in FL). They were also confused with the original drop-off in Mpls. downtown. They couldn't seem to understand that they had to get the meters hooded and that no, I did not have a driveway. It was right in downtown. On the upside, the guy solving my problem and picking up the pieces at the end was super; very good; attentive; and he got my belongings delivered to me and the empty container was picked up the very next day.

This work much better than expected and saved a great of cost. The container was clean and in excellent condition. The representative made arranging for the container very simple. They answered all our questions. It was comforting knowing our property would not be comingle with others. In addition having the only security key for the lock was ideal. Property arrived without damage that could be caused by temperature changes. I would recommend PackRat without hesitation.

The truck drivers who dropped off and picked up our container were great and the container was in good shape.

Customer Service and the container driver were wonderful.

Just got the pods packed, but would definitely use Pack Rats again.

The POD would never hold a 3 bed room house of goods.

Nothing to complain about the overall service was GREAT! From ordering the container to it being dropped!

The drivers were very professional and friendly, and did a good job of placing pods in difficult positions in two different apartment complexes. They called prior to picking up and delivering and made the whole process much easier. Also felt the pricing was much more fair than the Pods company.

Rat Pack containers are great. They are clean, the size is good for the price, and I used them to store it as well. I rented 2 - a 16ft and a 12ft. My only complaint is that one of my scheduled deliveries did not come until the next day, and there was no notice given. I received a call at 8pm and was told the driver was on his way. Never showed. They did bring it out about 9:15/9:30 the next morning. If you are counting on the delivery date to start packing schedule them the day before you REALLY need it, so if they don't show up you are still ok with movers. I did call the customer service number to let them know that wasn't great customer service. They apologized and removed the "transportation fee" for that specific container. I am pleased with that response and would recommend them to friends and family.

So far we have only had the collection of the 2 containers, as they are being stored before delivery. The customer service while booking the container was excellent, they arrived and were collected right on time, and the containers were both spotless, with clean blankets supplied for packing. Extremely happy so far.

We moved 20 miles and are renting the container . So, far our experience has been very good.

They have serious issues with communication and scheduling, but the containers were clean and in excellent condition. They were also considerably less expensive than PODS for the same service. Two 16' containers were the perfect for size for a three-bedroom home.

Best experience every

These guys were great about pickup and delivery.

The best you probably have...

They were great! We have only done the first part of the move. They showed up on time, they were very professional and the container was spotless!!

Very prompt with drop off and pick up

Good service. I'd use them again.

Delivered on time. I will use them again.

This company was very professional from start to finish! Every time I called them or they called to confirm the pick up or drop off, every employee went above and beyond to help! Used PackRats because they had weekend hours to take booking and we were able to go to local Lowe's to see an empty container. The container seemed sturdier from PackRats because we were storing furniture for 3 months. Would use again!

Nice size and flexible schedules really made this move a breeze

This company fit into our budget. However, for a long distance move, we had to wait almost 2 weeks for our furniture to arrive. That was a bit of a pain.

Our household was in storage with Pack-Rat for 6 months and everything came to us in great shape.

Good service. Great idea although a bit pricey.

A snafu on their end caused delivery of unit delayed until next day, while I waited for its delivery all the prior day.

Extremely nice and went out of their way to help me.

They were so helpful in making last minute changes, even if they thought they couldn't, they didn't stop there. When an extra pod became available, they brought it out!

They were on time and communicated well

There was a lock on the container that needed to be cut off by the driver since no key was provided.

Unbelievable customer service and communication !!!

Everything is great when they are working to get your business up front. The price I was quoted was definitely the best of all the options I had. However the time frame I was given while booking was suddenly changed after they had my full container. I called the day it was supposed to be delivered and was told it would be another week. At that point I was already without my belongings for 2 weeks. I couldn't have it delivered on the day they wanted to reschedule so they tried to charge me a fee to change the date.

container had welds that snagged my couch. I had them store the container and they raised the monthly rate significantly with 1 day's notice! And if you go over 1 day you have to pay for a month.

Overall, excellent for local move. A few hiccups in long distance (truck broke down and challenging with 'team' coordinators not keeping all communication centralized).

other than a little schedule difficulty at move in, this was move using PackRat was seamless and a very good moving experience. We had 3 containers moved CA to CO, no damage, no issues. If you are going to use PackRat, just be sure that your containers are delivered a day ahead of any paid support requirements. Service was great, timely and at a fair price comparatively!

I really liked the storage units and the customer service was great!

This only covers the delivery and pick up of the container at my residence and not the delivery at the destination. However, if the delivery at destination goes as smoothly as the the first part I would give Pack Rat a very high rating. So far they delivered the container, pads and lock just as promised. Everything done according to the schedule and on time.

they were on time and they were good.

The best part of the whole experience was Derrick. He was on time, professional and polite. He stayed in touch with me when needed. I would definitely recommend using him. The main problem we had was that one truck was down and in the shop. That delayed our time for us to start unpacking with the movers we hired. The other thing we had a problem with was a broken lock. I would recommend two things... Get another truck in LA and look at getting better locks. Good job, Derrick. I would use PackRat again if I knew they had another backup truck.

Our experience with this company has been horrible to say the least. Their customer service is terrible, they do not follow through with anything they say. Their sales department is quick to get you off the phone and I had to make multiple calls to their service department. Each time, I'm put on hold for over 10 minutes while he look into things. I finally spoke with a supervisor this week after speaking to over 7 representatives. The unit was supposed to be delivered on a Friday and we waited home all day for it but the driver contacted us at 6pm and told us that he couldn't make it. They did end up bringing it early Sat. morning in time for our movers which was the only good part. When I called on the following Monday to confirm the pickup that I had scheduled with the original order, there was no record of it. They scheduled it for the following day and then charged me $55 for a next day pick up. That charge is being refunded. The charges I've seen do not match any invoices I've received. The company is a complete mess. The communication between the corporate office and the local office is horrible and they blame the local office for all of the misunderstandings. The Albany office has a new manager and he came to pick up our unit himself on Tuesday night. He has obviously been in a management role before and he apologized up and down for our experience. He was wonderful and the saving grace of this entire experience. I researched many companies with portable storage units before picking this company and I did it because they say they're backed by Lowes but my suggestion is to pick any other company out there. They have to be better than 1800PackRat.

The driver Larry was impressive. He dropped off my container in a very tight cul-de-sac with ease and was professional & courteous.

Drivers were helpful and courteous. Delivered and picked up when expected.

Need to wait once I unload the containers. Packing was excellent and efficient

Delivery and pick-up went smoothly. Container was clean. Appeared well organized and coordinator was helpful. I am using them again for the rest of my belongings.

1-800-PACKRAT was great, the drivers were friendly, courteous, and on time, I'd use them again.

Delivery driver placed container on side of driveway so I could park in the garage. Showed me how to open and lock the door. They will deliver to Fort Morgan.

Delivery quick and very efficient pick up happened in the evening. Driver very slow.blocked traffic for more than 30 min.

There were a few minor hiccups with dropping 2 boxes at my residence, but I was overall very pleased with these guys. The first guy was a rookie driver who basically assured me the second guy could take care of fitting 2 large boxes in my narrow 2 car garage. Well, the veteran driver was able to do it--but he worked hard to make it happen. They were super friendly. There were also some minor communication issues cause 1st driver said the 2nd driver would have my locks and of course the 2nd driver didn't know anything about that--luckily he was prepared and had 2 locks he could provide. The only other issue was that when I opened up one container the packing blankets provided were all wet so I had to purchase some from my hire a helpers.