1-800-PACK-RAT® Reviews
So far I have only had the storage containers dropped off and picked up, but so far 1 800 pack rat has been great. They have really good customer service. I thought the drivers were great. The storage containers were in great condition and very clean. I chose 1 800 pat rack because I found they were less expensive than PODS. I had to rent two containers for my move and I believe I had savings of 300 dollars with pack rat.
We have not completed our move as yet. The initial drop off of the containers is on schedule, however, the retrieval has been delayed most likely due to the holiday week. However, we have not received an update via phone, text or email as yet. Hopefully, everything will be delivered on time? We shall see.
Excellent service, and very reasonable, except that you have an all-day window. If you want to choose morning or afternoon (morning is up til 1pm) you have to pay an extra $50. I paid that extra $50 for them to deliver the pod at my new place in the morning and then the driver called to say he was in the area the evening before and could he drop it by then. I said yes to accommodate HIM and yet still paid $50 for my next morning delivery that didn't happen.
My stuff was "delayed." On the arrival date, they realized it was still up in MN (and I was living in the cone of silence in FL). They were also confused with the original drop-off in Mpls. downtown. They couldn't seem to understand that they had to get the meters hooded and that no, I did not have a driveway. It was right in downtown. On the upside, the guy solving my problem and picking up the pieces at the end was super; very good; attentive; and he got my belongings delivered to me and the empty container was picked up the very next day.
This work much better than expected and saved a great of cost. The container was clean and in excellent condition. The representative made arranging for the container very simple. They answered all our questions. It was comforting knowing our property would not be comingle with others. In addition having the only security key for the lock was ideal. Property arrived without damage that could be caused by temperature changes. I would recommend PackRat without hesitation.
Rat Pack containers are great. They are clean, the size is good for the price, and I used them to store it as well. I rented 2 - a 16ft and a 12ft. My only complaint is that one of my scheduled deliveries did not come until the next day, and there was no notice given. I received a call at 8pm and was told the driver was on his way. Never showed. They did bring it out about 9:15/9:30 the next morning. If you are counting on the delivery date to start packing schedule them the day before you REALLY need it, so if they don't show up you are still ok with movers. I did call the customer service number to let them know that wasn't great customer service. They apologized and removed the "transportation fee" for that specific container. I am pleased with that response and would recommend them to friends and family.
So far we have only had the collection of the 2 containers, as they are being stored before delivery. The customer service while booking the container was excellent, they arrived and were collected right on time, and the containers were both spotless, with clean blankets supplied for packing. Extremely happy so far.
This company was very professional from start to finish! Every time I called them or they called to confirm the pick up or drop off, every employee went above and beyond to help! Used PackRats because they had weekend hours to take booking and we were able to go to local Lowe's to see an empty container. The container seemed sturdier from PackRats because we were storing furniture for 3 months. Would use again!
Everything is great when they are working to get your business up front. The price I was quoted was definitely the best of all the options I had. However the time frame I was given while booking was suddenly changed after they had my full container. I called the day it was supposed to be delivered and was told it would be another week. At that point I was already without my belongings for 2 weeks. I couldn't have it delivered on the day they wanted to reschedule so they tried to charge me a fee to change the date.
