Fantastic customer service. Fulfilled every promise and expectation. The drivers were kind and courteous.

Perfect!!! Everything was great. Items arrived in perfect condition.

Brought the pod and picked up when they said they would. Very friendly! Fun to watch too!

It was a seamless operation. Every time line was met, container and blankets were clean.

The entire experience was excellent - from the first call to set up the move to the final pick up. The container was in excellent condition and had more blankets than promised. It arrived right on time and once loaded was picked up on time. The contained arrived to my destination via the LDM ahead of schedule and was delivered to my new location right on time. I would definitely use them again, even though I hope NOT to move any time soon! The customer service department as well as the drivers were all very helpful, courteous and professional!

Never use them again. hassle to get the containers, no blankets inside. Incompetent to drop them, mistake in orienting the containers. lousy job

On time,professional and friendly

I was very pleased that everything fit like a puzzle into the container (I was worried). The blankets provided were clean, delivery of the container was easy. Customer service was outstanding...everyone bent over backwards to make my move easy. I chose Pack-Rat after searching the internet and reading reviews. I'd definitely use Pack Rat if I ever have to move again.

The containers were good, left the containers and picked them up timely and let us know what and when they were going to do things

Provided the requested equipment on time and where I wanted it set. Everything was clean and well maintained.

Poor communications!

Friendly service. Did not advise me of the possible need of a full trailer at the time of booking.

helpful, willing to help me.

Disclaimer: I have not received the container at the new destination yet. But, so far, my experience with 1-800-PACKRAT has been solid, from sales to scheduling to delivery. Because the driver would not have enough space to use my driveway (check YouTube to see how the container is delivered), I paid the extra fee for guaranteed schedule so that they could drop the container on the street by 10am and pick it up after 3pm. They actually dropped 8:30am and picked it up at 4:30pm, that was perfect. And their container feels really sturdy, well built. So far so good. The downside is that one 16ft container was not enough for all my furniture and boxes.

On time and professional

mixed up the address, wrong city

did not pick up on time

Would recommend them and would use them again. Better than I Pod

Sean and Mark were the finest,polite, punctual, eagerly enthusiastic, beyond awesome young men. They make their parents proud! We need some of their incredible lightning speed and energy!!!! I would request that All -Star Movers give them a very substantial raise because someone will be stealing these fabulous workers very soon. We will be calling to arrange for them to return to us when our move to Brookfield, Massachusetts is finalized. Please extend our appreciation to them again with a copy of this reference. Sincerely, The Monahans

On-time pick-up and deliveries. Excellent communication. Sturdy, clean container. 6000-lb. capacity for the 16-foot rig, weighed at time of pick-up. [Note: Unable to deposit the pod into our driveway, due to very narrow street and the configuration of Pack-Rat rig. Fortunately, the movers (unloading) had no issue hauling items across the street.]

They held our belonging hostage it seemed like. The day they were supposed to deliver our first container at our new home, they just no called, no showed. The second container was scheduled incorrectly. We didn't see out 2nd container for another 2 days.

Love it! This is my first long-distance move and was unsure of how things work. 1-800-PACK-RAT 's thorough and great communication throughout the whole process keeps me in the loop of the entire process. I really appreciate the great customer support I received the entire move.

Everything went as scheduled. We were very impressed and satisfied. Thank you!! Susanna & Robert

This container company was far less professional than the movers. Many promises to call or send confirmations were not met. There seemed to be a great deal of confusion. The price quote was not really that competitive.

Delivery of POD(s) were on time - good co-ordination between me and the company. In asking for extra pads they were on the spot, helping to make sure we got the extra pads. POD delivery guys were super - careful of passage way between POD and other cars on the street.

Very convenient service! Very professional representatives and drivers. The unit was clean and held up to all the weight in it easily. Reasonable price and competitive with the major self-move companies. Great for moving into or out of a house, though a bit more challenging with an apartment complex due to parking space needed for the unit. I would highly recommend this company.

always on schedule, drivers are friendly and careful

Would definitely use them again!

PackRat was very accommodation. I was assured that they did what they said they would.

If you need your move to work like clock work, do not hire these guys. Pay the extra and go with another company that does the same thing. The customer service is top-notch, but I they wouldn't need to work so hard if the logistical aspect of the operation weren't such a sh*t show.

On the customer service end, these guys are great. Unfortunately, the logistical aspect of the rest of the operation makes their jobs very difficult. PackRat wouldn't be on time if their lives depended on it. I was given a 5 hour morning time window for delivery of the empty container (8-1pm). The container didn't arrive until after 3pm. The pickup of the empty container at the new place was delayed 24 hours later than it was supposed to be. This is because the driver didn't want to wait 15 minutes for my movers to unload the last two items. I was given a 10-12pm pickup the following day. The container sat on the street until ~6PM. My advice: If you're really flexible with your move, these container services can be great. If you need things to go like clockwork, pay the extra and go with the other guys. Things that went well: The container was clean and nothing was broken. But that was likely because the guys that packed it up were freaking awesome. (Patriot Movers out of Southern California)

Great option for our situation (moving out of our old house two weeks before moving into the new one).

I was very happy with Pack Rat and would definitely hire them again in this situation.

Excellent unit, delivered with care. picked up on time.

Containers were delivered on time and communication was good. One container arrived with a nest of ants in it however. Would use again for sure.

Confirmed delivery the day before and called when they were about a half hour away. Pick up is tomorrow so hope that goes smoothly as well.

Called before they came to deliver, and delivered on schedule. Drivers were professional and good at their duties. Containers were very clean and all supplies were provided as promised.

They were late delivering the POD due to traffic. But the guy did call and let me know and was very professional.

Everything got to my destination on time, but their communication and timeliness is not the greatest. I paid $50 extra for a guaranteed pick up date and the no showed no called. When I spoke with the pack rat main office many times during the day, they kept saying they could not get in touch with the facility handling the pick up. I'm not sure if I would use them again as communication and timing play a huge role when moving across the country.

They showed up on the day it was supposed to and the container was in good condition. My sister recommended this service to me becuase she thought it was the best value.

1-800 Pack Rat is the greatest. Making a move out of state is not to be taken lightly. The logistics alone are staggering. These people made all the difference. Not only did they transport my belongings, I was able to have my vehicle transported and hire two helpers when I arrived at my new home. The 16' container was spotless, and the drivers throughout were excellent. True professionals! After exhausting research I chose 1-800 Pack Rate based on there overall reputation. We are so very glad we did.

Very polite and easy to work with.

Have not as yet received my household goods. They will be delivered 07/14/15. Can not comment on how furniture, etc. traveled until after we unload.

Pod arrived on date scheduled. When I scheduled it, I left the delivery time open but I would have liked to know earlier on the delivery date, when they would actually drop off the pod.

So far, so good. They delivered the pod on time and picked it up on time in California. I am waiting for the arrival of the pod in Florida. I especially appreciate the ongoing updates and the phone number to the more coordinators when I have a question. THANKS.

This is my second use of Pack Rat in a year - both long distance moves. The ultimate experience was good, but I did get the sense they were so busy that I sometimes got lost in shuffle as was placed on hold for extended periods of time or phone calls were not returned. However, the containers were dropped off and picked up when they said they would and the items arrived safely. Overall, satisfied and I would use them again, but maybe not during their peak season.

Great service and reasonable prices for a 4 state move involving 3 pods loaded over 2 months. We have a complicated move and Pack Rat worked with us on our dates to ensure we would have enough time to pack them. Service was exceptional. Pricing was slightly better then PODS.

Brand new container delivered on time, door to door. The great part was they were able to drop off and pick up the packrat on start and end points! PackRat gets my vote!