Rat Pack containers are great. They are clean, the size is good for the price, and I used them to store it as well. I rented 2 - a 16ft and a 12ft. My only complaint is that one of my scheduled deliveries did not come until the next day, and there was no notice given. I received a call at 8pm and was told the driver was on his way. Never showed. They did bring it out about 9:15/9:30 the next morning. If you are counting on the delivery date to start packing schedule them the day before you REALLY need it, so if they don't show up you are still ok with movers. I did call the customer service number to let them know that wasn't great customer service. They apologized and removed the "transportation fee" for that specific container. I am pleased with that response and would recommend them to friends and family.

So far we have only had the collection of the 2 containers, as they are being stored before delivery. The customer service while booking the container was excellent, they arrived and were collected right on time, and the containers were both spotless, with clean blankets supplied for packing. Extremely happy so far.

We moved 20 miles and are renting the container . So, far our experience has been very good.

They have serious issues with communication and scheduling, but the containers were clean and in excellent condition. They were also considerably less expensive than PODS for the same service. Two 16' containers were the perfect for size for a three-bedroom home.

Best experience every

These guys were great about pickup and delivery.

The best you probably have...

They were great! We have only done the first part of the move. They showed up on time, they were very professional and the container was spotless!!

Very prompt with drop off and pick up

Good service. I'd use them again.

Delivered on time. I will use them again.

This company was very professional from start to finish! Every time I called them or they called to confirm the pick up or drop off, every employee went above and beyond to help! Used PackRats because they had weekend hours to take booking and we were able to go to local Lowe's to see an empty container. The container seemed sturdier from PackRats because we were storing furniture for 3 months. Would use again!

Nice size and flexible schedules really made this move a breeze

This company fit into our budget. However, for a long distance move, we had to wait almost 2 weeks for our furniture to arrive. That was a bit of a pain.

Our household was in storage with Pack-Rat for 6 months and everything came to us in great shape.

Good service. Great idea although a bit pricey.

A snafu on their end caused delivery of unit delayed until next day, while I waited for its delivery all the prior day.

Extremely nice and went out of their way to help me.

They were so helpful in making last minute changes, even if they thought they couldn't, they didn't stop there. When an extra pod became available, they brought it out!

They were on time and communicated well

There was a lock on the container that needed to be cut off by the driver since no key was provided.

Unbelievable customer service and communication !!!

Everything is great when they are working to get your business up front. The price I was quoted was definitely the best of all the options I had. However the time frame I was given while booking was suddenly changed after they had my full container. I called the day it was supposed to be delivered and was told it would be another week. At that point I was already without my belongings for 2 weeks. I couldn't have it delivered on the day they wanted to reschedule so they tried to charge me a fee to change the date.

container had welds that snagged my couch. I had them store the container and they raised the monthly rate significantly with 1 day's notice! And if you go over 1 day you have to pay for a month.

Overall, excellent for local move. A few hiccups in long distance (truck broke down and challenging with 'team' coordinators not keeping all communication centralized).

other than a little schedule difficulty at move in, this was move using PackRat was seamless and a very good moving experience. We had 3 containers moved CA to CO, no damage, no issues. If you are going to use PackRat, just be sure that your containers are delivered a day ahead of any paid support requirements. Service was great, timely and at a fair price comparatively!

I really liked the storage units and the customer service was great!

This only covers the delivery and pick up of the container at my residence and not the delivery at the destination. However, if the delivery at destination goes as smoothly as the the first part I would give Pack Rat a very high rating. So far they delivered the container, pads and lock just as promised. Everything done according to the schedule and on time.

they were on time and they were good.

The best part of the whole experience was Derrick. He was on time, professional and polite. He stayed in touch with me when needed. I would definitely recommend using him. The main problem we had was that one truck was down and in the shop. That delayed our time for us to start unpacking with the movers we hired. The other thing we had a problem with was a broken lock. I would recommend two things... Get another truck in LA and look at getting better locks. Good job, Derrick. I would use PackRat again if I knew they had another backup truck.

Our experience with this company has been horrible to say the least. Their customer service is terrible, they do not follow through with anything they say. Their sales department is quick to get you off the phone and I had to make multiple calls to their service department. Each time, I'm put on hold for over 10 minutes while he look into things. I finally spoke with a supervisor this week after speaking to over 7 representatives. The unit was supposed to be delivered on a Friday and we waited home all day for it but the driver contacted us at 6pm and told us that he couldn't make it. They did end up bringing it early Sat. morning in time for our movers which was the only good part. When I called on the following Monday to confirm the pickup that I had scheduled with the original order, there was no record of it. They scheduled it for the following day and then charged me $55 for a next day pick up. That charge is being refunded. The charges I've seen do not match any invoices I've received. The company is a complete mess. The communication between the corporate office and the local office is horrible and they blame the local office for all of the misunderstandings. The Albany office has a new manager and he came to pick up our unit himself on Tuesday night. He has obviously been in a management role before and he apologized up and down for our experience. He was wonderful and the saving grace of this entire experience. I researched many companies with portable storage units before picking this company and I did it because they say they're backed by Lowes but my suggestion is to pick any other company out there. They have to be better than 1800PackRat.

The driver Larry was impressive. He dropped off my container in a very tight cul-de-sac with ease and was professional & courteous.

Drivers were helpful and courteous. Delivered and picked up when expected.

Need to wait once I unload the containers. Packing was excellent and efficient

Delivery and pick-up went smoothly. Container was clean. Appeared well organized and coordinator was helpful. I am using them again for the rest of my belongings.

1-800-PACKRAT was great, the drivers were friendly, courteous, and on time, I'd use them again.

Delivery driver placed container on side of driveway so I could park in the garage. Showed me how to open and lock the door. They will deliver to Fort Morgan.

Delivery quick and very efficient pick up happened in the evening. Driver very slow.blocked traffic for more than 30 min.

There were a few minor hiccups with dropping 2 boxes at my residence, but I was overall very pleased with these guys. The first guy was a rookie driver who basically assured me the second guy could take care of fitting 2 large boxes in my narrow 2 car garage. Well, the veteran driver was able to do it--but he worked hard to make it happen. They were super friendly. There were also some minor communication issues cause 1st driver said the 2nd driver would have my locks and of course the 2nd driver didn't know anything about that--luckily he was prepared and had 2 locks he could provide. The only other issue was that when I opened up one container the packing blankets provided were all wet so I had to purchase some from my hire a helpers.

1-800-PACK-RAT was recommended to me by a friend because of their prices. My hours were recently cut, forcing me from my home. I had to find somewhere to keep my property until I could make other arrangements. 1-800-PACK-RAT was the answer. Grant in their base office was very knowledgeable and reassuring. Grant my arrangements, gave me measurments, answered all my questions and was available on call back. HAYS actually delivered the container, maneuvered and dropped the container PERFECTLY into my assigned parking space in my apartment complex. Excellent job! Would highly reccommend! I attempted to answer how long I will be using this container in the below but would not accept "indefinately". I have no time frame at this time.

Very happy with all services!

Helpful in giving info. Worked to get the placement where it would be useful. Right on time in delivery as promised. Easy to book.

So far things are going well. It did however look as if they tried to add a fuel upcharge to our price. When my husband called and talked to them they said they would be removing that extra charge. We will see.

Overall experience was good. Needed better pick up and delivery info from company. Would have liked same day pick up as I did in Ca but that wasn't available. Our belongings were well protected in pod nothing was wet and didn't shift touch as well.

On time helpful. They got it done right and well. What more could you ask for.

Very accomadating and made the process very easy.

What a good option for those of us that cannot afford to hire a crew to move across the country. We did the 16ft Packrat & managed to fit a 3BR home into it with the help of HireAHelper. They also worked with us & stored our belongings locally until we could afford to send it across the country. Staff at the customer service line and driver, too, we were very satisfied & would certainly recommend tPACKRAT to anyone.

Customer service on booking and delivery person were great. Condition of the container was good. The convenience of using a container due to delayed move times was the right choice for our needs. Yes I probably would use them again. Would be nice to include locks and pads though.