1-800-PACK-RAT® Reviews
The entire experience was excellent - from the first call to set up the move to the final pick up. The container was in excellent condition and had more blankets than promised. It arrived right on time and once loaded was picked up on time. The contained arrived to my destination via the LDM ahead of schedule and was delivered to my new location right on time. I would definitely use them again, even though I hope NOT to move any time soon! The customer service department as well as the drivers were all very helpful, courteous and professional!
I was very pleased that everything fit like a puzzle into the container (I was worried). The blankets provided were clean, delivery of the container was easy. Customer service was outstanding...everyone bent over backwards to make my move easy. I chose Pack-Rat after searching the internet and reading reviews. I'd definitely use Pack Rat if I ever have to move again.
Disclaimer: I have not received the container at the new destination yet. But, so far, my experience with 1-800-PACKRAT has been solid, from sales to scheduling to delivery. Because the driver would not have enough space to use my driveway (check YouTube to see how the container is delivered), I paid the extra fee for guaranteed schedule so that they could drop the container on the street by 10am and pick it up after 3pm. They actually dropped 8:30am and picked it up at 4:30pm, that was perfect. And their container feels really sturdy, well built. So far so good. The downside is that one 16ft container was not enough for all my furniture and boxes.
Sean and Mark were the finest,polite, punctual, eagerly enthusiastic, beyond awesome young men. They make their parents proud! We need some of their incredible lightning speed and energy!!!! I would request that All -Star Movers give them a very substantial raise because someone will be stealing these fabulous workers very soon. We will be calling to arrange for them to return to us when our move to Brookfield, Massachusetts is finalized. Please extend our appreciation to them again with a copy of this reference. Sincerely, The Monahans
On-time pick-up and deliveries. Excellent communication. Sturdy, clean container. 6000-lb. capacity for the 16-foot rig, weighed at time of pick-up. [Note: Unable to deposit the pod into our driveway, due to very narrow street and the configuration of Pack-Rat rig. Fortunately, the movers (unloading) had no issue hauling items across the street.]
Very convenient service! Very professional representatives and drivers. The unit was clean and held up to all the weight in it easily. Reasonable price and competitive with the major self-move companies. Great for moving into or out of a house, though a bit more challenging with an apartment complex due to parking space needed for the unit. I would highly recommend this company.
On the customer service end, these guys are great. Unfortunately, the logistical aspect of the rest of the operation makes their jobs very difficult. PackRat wouldn't be on time if their lives depended on it. I was given a 5 hour morning time window for delivery of the empty container (8-1pm). The container didn't arrive until after 3pm. The pickup of the empty container at the new place was delayed 24 hours later than it was supposed to be. This is because the driver didn't want to wait 15 minutes for my movers to unload the last two items. I was given a 10-12pm pickup the following day. The container sat on the street until ~6PM. My advice: If you're really flexible with your move, these container services can be great. If you need things to go like clockwork, pay the extra and go with the other guys. Things that went well: The container was clean and nothing was broken. But that was likely because the guys that packed it up were freaking awesome. (Patriot Movers out of Southern California)
Everything got to my destination on time, but their communication and timeliness is not the greatest. I paid $50 extra for a guaranteed pick up date and the no showed no called. When I spoke with the pack rat main office many times during the day, they kept saying they could not get in touch with the facility handling the pick up. I'm not sure if I would use them again as communication and timing play a huge role when moving across the country.
1-800 Pack Rat is the greatest. Making a move out of state is not to be taken lightly. The logistics alone are staggering. These people made all the difference. Not only did they transport my belongings, I was able to have my vehicle transported and hire two helpers when I arrived at my new home. The 16' container was spotless, and the drivers throughout were excellent. True professionals! After exhausting research I chose 1-800 Pack Rate based on there overall reputation. We are so very glad we did.
This is my second use of Pack Rat in a year - both long distance moves. The ultimate experience was good, but I did get the sense they were so busy that I sometimes got lost in shuffle as was placed on hold for extended periods of time or phone calls were not returned. However, the containers were dropped off and picked up when they said they would and the items arrived safely. Overall, satisfied and I would use them again, but maybe not during their peak season.
