Overall, excellent for local move. A few hiccups in long distance (truck broke down and challenging with 'team' coordinators not keeping all communication centralized).

other than a little schedule difficulty at move in, this was move using PackRat was seamless and a very good moving experience. We had 3 containers moved CA to CO, no damage, no issues. If you are going to use PackRat, just be sure that your containers are delivered a day ahead of any paid support requirements. Service was great, timely and at a fair price comparatively!

I really liked the storage units and the customer service was great!

This only covers the delivery and pick up of the container at my residence and not the delivery at the destination. However, if the delivery at destination goes as smoothly as the the first part I would give Pack Rat a very high rating. So far they delivered the container, pads and lock just as promised. Everything done according to the schedule and on time.

they were on time and they were good.

The best part of the whole experience was Derrick. He was on time, professional and polite. He stayed in touch with me when needed. I would definitely recommend using him. The main problem we had was that one truck was down and in the shop. That delayed our time for us to start unpacking with the movers we hired. The other thing we had a problem with was a broken lock. I would recommend two things... Get another truck in LA and look at getting better locks. Good job, Derrick. I would use PackRat again if I knew they had another backup truck.

Our experience with this company has been horrible to say the least. Their customer service is terrible, they do not follow through with anything they say. Their sales department is quick to get you off the phone and I had to make multiple calls to their service department. Each time, I'm put on hold for over 10 minutes while he look into things. I finally spoke with a supervisor this week after speaking to over 7 representatives. The unit was supposed to be delivered on a Friday and we waited home all day for it but the driver contacted us at 6pm and told us that he couldn't make it. They did end up bringing it early Sat. morning in time for our movers which was the only good part. When I called on the following Monday to confirm the pickup that I had scheduled with the original order, there was no record of it. They scheduled it for the following day and then charged me $55 for a next day pick up. That charge is being refunded. The charges I've seen do not match any invoices I've received. The company is a complete mess. The communication between the corporate office and the local office is horrible and they blame the local office for all of the misunderstandings. The Albany office has a new manager and he came to pick up our unit himself on Tuesday night. He has obviously been in a management role before and he apologized up and down for our experience. He was wonderful and the saving grace of this entire experience. I researched many companies with portable storage units before picking this company and I did it because they say they're backed by Lowes but my suggestion is to pick any other company out there. They have to be better than 1800PackRat.

The driver Larry was impressive. He dropped off my container in a very tight cul-de-sac with ease and was professional & courteous.

Drivers were helpful and courteous. Delivered and picked up when expected.

Need to wait once I unload the containers. Packing was excellent and efficient

Delivery and pick-up went smoothly. Container was clean. Appeared well organized and coordinator was helpful. I am using them again for the rest of my belongings.

1-800-PACKRAT was great, the drivers were friendly, courteous, and on time, I'd use them again.

Delivery driver placed container on side of driveway so I could park in the garage. Showed me how to open and lock the door. They will deliver to Fort Morgan.

Delivery quick and very efficient pick up happened in the evening. Driver very slow.blocked traffic for more than 30 min.

There were a few minor hiccups with dropping 2 boxes at my residence, but I was overall very pleased with these guys. The first guy was a rookie driver who basically assured me the second guy could take care of fitting 2 large boxes in my narrow 2 car garage. Well, the veteran driver was able to do it--but he worked hard to make it happen. They were super friendly. There were also some minor communication issues cause 1st driver said the 2nd driver would have my locks and of course the 2nd driver didn't know anything about that--luckily he was prepared and had 2 locks he could provide. The only other issue was that when I opened up one container the packing blankets provided were all wet so I had to purchase some from my hire a helpers.

1-800-PACK-RAT was recommended to me by a friend because of their prices. My hours were recently cut, forcing me from my home. I had to find somewhere to keep my property until I could make other arrangements. 1-800-PACK-RAT was the answer. Grant in their base office was very knowledgeable and reassuring. Grant my arrangements, gave me measurments, answered all my questions and was available on call back. HAYS actually delivered the container, maneuvered and dropped the container PERFECTLY into my assigned parking space in my apartment complex. Excellent job! Would highly reccommend! I attempted to answer how long I will be using this container in the below but would not accept "indefinately". I have no time frame at this time.

Very happy with all services!

Helpful in giving info. Worked to get the placement where it would be useful. Right on time in delivery as promised. Easy to book.

So far things are going well. It did however look as if they tried to add a fuel upcharge to our price. When my husband called and talked to them they said they would be removing that extra charge. We will see.

Overall experience was good. Needed better pick up and delivery info from company. Would have liked same day pick up as I did in Ca but that wasn't available. Our belongings were well protected in pod nothing was wet and didn't shift touch as well.

On time helpful. They got it done right and well. What more could you ask for.

Very accomadating and made the process very easy.

What a good option for those of us that cannot afford to hire a crew to move across the country. We did the 16ft Packrat & managed to fit a 3BR home into it with the help of HireAHelper. They also worked with us & stored our belongings locally until we could afford to send it across the country. Staff at the customer service line and driver, too, we were very satisfied & would certainly recommend tPACKRAT to anyone.

Customer service on booking and delivery person were great. Condition of the container was good. The convenience of using a container due to delayed move times was the right choice for our needs. Yes I probably would use them again. Would be nice to include locks and pads though.

Great company - very accommodating to our needs!

First off: Note that everything arrived in fine condition. But then again I did the packing! Also the original pickup was exactly within my very tight parameters. BUT: I paid from RI to Miami, FL. When I ended up buying in Bradenton, FL (much closer to RI than Miami.) I had to pay ANOTHER $1036 to bring the container to where they had stored it for 5 months (@250/month) near MIAMI. Therefore with them ALWAYS store near your origin so they can't rip you off for another COMPLETE move. Don't let them fool you on the extra time to deliver to your final destination after the move: They took the full 10 days to move from Miami to Bradenton, an in-state a mere 243 mile move!

We have a tricky driveway but Justin from PACK-RAT was able to maneuver the container so that the bay door was perfectly lined up with our garage and garage door. The container arrived at the time they promised and was picked-up at the time it was promised....so far, the experience with PACK-RAT has been excellent. We shall see how it goes on the other end!

PackRat is great. Delivered on time. Called about missing blankets and before I could return home, they had dropped them off. Pick up had to be delayed due to the weather but as soon as it was clear, it was picked up as planned.

They have been very helpful and they delivered on time. Ordering was very easy.

Outstanding with superb service!

1 800 PackRat was great. They were on

1-800-Pack-Rat is a really effective, easy and logical way to move your household. All of the people we cam in contact with were easy to work with and they all really know their stuff. Our long distance coordinator, Ginger Ablonsky took every opportunity to go above and beyond for us for which she should get a raise!! There was one mishap in the move, a community mailbox was bumped and it had to be replaced. 1-800-Pack-Rat has stepped right up and will pay the HOA for replacing the mailbox. I would very happily (and have already done) recommend this company to friends, family and even folks I don't know!

1-800-PACK-RAT has been the best. The pod was delivered and picked up as scheduled at both ends. The pod was in storage for 8 months. All billing for both the move and storage were accurate. I had some extenuating circumstances related to my move and everyone at 1-800-PACK-RAT was courteous and went above and beyond to help me. Kudos to 1-800-Pack-Rat.

Everyone we spoke to and worked with at PACK RAT was very helpful and friendly. They really worked to get and keep our business and offered the best price for our move. I would highly recommend in combination with Hire-a-helper to load for the optimum use of space.

Trust worthy, they new how to pack a pod...the weather was so cold we had to wait a day for packing the pod and pacrat was very considerate and waited the extra day... no problems....they made my move so easy.

They were professional and friendly. What I appreciated was the extra effort they made scheduling so we were able to load and pack before the Arizona heat kicked in. And when it turned out I needed another container, it was easy to schedule. Great customer service!

The drivers that dropped off and picked up was so nice and helpful. GREAT GUYS !!

Charges came out higher than originally quoted.

Excellent service, work and timing

We used 1-800-PACK-RAT for a long distance move. Overall, we were satisfied, but the first drop off and pick up (in our home state) were a mess. Our previous home was in a neighborhood with street parking, hills, and narrow streets. I communicated all of this information when making the original order. However, it seemed to be difficult for the drivers for pick up and drop off. The first driver was able to drop off the container, but stated that the hill was difficult and advised us to leave extra space for the pick up. The information was helpful, but also difficult as the whole neighborhood uses the street parking. The driver who arrived for the pick up (round one) was not able to collect the container due to inadequate space, according to him. I called customer service at that time and complained because the amount of space was two car's lengths, which is what we were informed to leave. We scheduled a future pick up. In the meantime, I was traveling by car to the new destination, and planning to fly back for final repairs to the home, surrendering of keys, etc. Unrelated to PACK RAT, I was in a collision during the drive and my vehicle was totaled. This meant that all of the items in my vehicle now needed to go in the container that was supposed to still be in front of my home since the original driver was unable to collect it. Fast forward to my arrival home, and I learned that a driver had been in the area so the container had actually been picked up earlier than scheduled (second scheduled date). This was definitely meant to be a courtesy of PACK RAT since I had difficulties with the original driver, but due to the new circumstances, I was actually happy to still have the container...except then it wasn't there. I scheduled a visit to the storage facility, and was able to put the items in at that time, but it was definitely a frustrating course of events. Once the container was sent to my new state, everything was a breeze. We stored it for nearly three months, and visited one time to collect some items from it. Delivery to our new home was easy, and the driver was awesome for both drop off and pick up. I was very worried about space since the drivers in our home state (Missouri) had so much trouble, but the NC drivers were super chill and didn't have any trouble. The driver who dropped off the container even took time to talk with me about the best position to ensure it would be able to come out easily without requiring me to be there for pick up the next day. Our items were secured since we used packing straps and blankets as advised by PACK RAT. There was some moisture in the container near the door, but our items were safe and nothing smelled mildewy. No items were broken during the move. A spice rack fell from its original position, but that was probably related to the fact that I hastily threw it in at the last moment.

It is always important to work with an organization that keeps you informed during the move process and always meets their committed times.

On time with short notice. No problems with service.

They kept in contact with us every step of the way and were right on time. The container arrived in perfect condition - not a single item had shifted in transit. Great job!

No hassles, I was kept abreast of progress at every step.

On time. All as promised.

I hired Pack-Rat at the very last moment, since a regular moving company tried to take advance of me by asking double the quote I had received. I called Pack-Rat at 3:30pm asking if they could come and pick up my goods the very next morning at 8am and THEY DID I also had immediately helpers to load everything into the container. What a relieve having them, not only is a quote you receive from them a final quote with no variations, you know exactly how much it will cost you from beginning to the end - this was an 1100 mile move and everything arrived on time and intact. It is actually amazing just how much a container is able to hold of your household goods. I have been very pleased.

sleight delay (1 week), could have been weather related. Containers are not fully weather proof.

My brother used them when he moved from CT. to FL. and recommended them to me. I used them when I moved from RI. to FL. and they were great. Much cheaper than a commercial moving company. And the container is always in the vertical position when it is loaded onto the truck and when it is unloaded so the contents don't get tilted back and have everything sliding back against each other. If I had to move again (why would I want to move from FL back to New England and the cold and snow) I would use them again.