Everything was smooth and easy with PackRat. My move was chaotic at best, it was nice to have one neat element in all the chaos. They were prompt, reliable, and bent over backwards to accommodate me, even at the last minute. Always friendly and professional, I am so glad I used them!

Using their 16 ft.container for cross country freight transportation in February 2015. Container was solid. Their drop delivery, pick-up service 'was on the money'; cost was the best of all the quotes received. Cost for both the container & 4 loaders on both ends of trip $4200.

Pack Rat was great and had no problems with delivery or pickup.

The deliveries were on time and the container placed exactly where we needed it

Very impressed! They show up on time and are quite skilled and professional. They make a very challenging process go very smoothly.

Loved the pack rat staff that I encountered during the day on here phone and the drivers were fantastic....night shift phone support could use some training..

very attentive customer service, went above and beyond work with my last minute order. They were cheaper than PODS but the service was not any less..

On time and provided great communication

Easy Process. GREAT CUSTOMER SERVICE.. A+++++

the pods arrived exactly as scheduled and were picked up as promised; the drivers were courteous and professional and I have no reservations about using PACK RAT again and again.

For the type of move I did, Pack Rat was the best option for my family and I. The container size, logistic planning, and price were exactly what we needed. One great thing was we were assigned a moving counselor who was our point of contact for the entire move. Scheduling the drop off was a breeze. The drivers who delivered the containers were very professional and worked with us in drop off, placement, and pick up of the containers. We used two 16' containers. It was a tight fit, but enough for our belongings. We'd definitely use Pack Rat again for our moves.

Use of shipping containers was a great option option for us as we were building a house and not sure of a closing date. We stored our household goods for three months with Pack Rat and 8 months with PODS. All goods were delivered exactly the way we packed them. We used one PODS 16 foot container and three Pack Rat 16 foot containers. Pack Rat was easier to do business with than PODS option, less expensive, and had a better solution for the load/unload process. Pack Rat also included 20 furniture pads per container and a lock for our long distance move at no charge. PODS does not provide any pads or a lock. Suggest you shop both companies plus others offering container shipping to make sure you get the latest good deal. I preferred Pack Rat over PODS.

I have to say, considering all the junk we had to move and complexity of the move, our guys, Mike and Michael were outstanding, calm, letting us figure out what we were doing. We were not organized at all!! I highly recommend this company and will again, if need be!!!

Great customer service, everyone I spoke with or met was helpful and quick to act. Couldn't be more satisfied

Pack Rat makin' it happen like usual via Kenny Joshua and Rapport Relocations.

The container leaked a little bit at the doors and ruined 2 mattresses. The customer service representatives were always friendly and courteous whenever I called to check the status of the pod's delivery. The driver for the delivery was very professional and expert at maneuvering in a tight parking lot!

This seems to be a well-run company -- they offer all the moving-related services you might need, don't overcharge, and do what they say they'll do.

Great! We had 4 containers at 16' each

The 16 ft container holds alot more stuff than it looks like, when loaded properly (tight also prevents damage). It enabled us to move a 1200 sq ft 2 bedroom condo with alot of furniture important to us a REASONABLE cost versus other options quoted. PackRat provides alot of information at time of booking and during the process, with automated calls and emails. Follow it; they have the process down pat. Container drop off and pickup times varied due to drive schedules but happened the days we asked for. Be very sure to use the weight estimator spreadsheet early in the process to be sure you do not plan to take to much in one container & overload the container in terms of weight (even if there is space).

Reasonably priced for climate control storage and of course the convince of having it in your drive way and them storing it and then redelivering. Great communication and on time deliveries and drop offs. Plan on using again and telling everyone I know about them. Thank-You. : )

Container delivered on time, picked up exactly when we arranged for and they made arrangements to come earlier than originally planned, after our move was completed ahead of schedule. Having a container that we could pack at our convenience was the way to go for us. We would use them again :)

I have only the highest comments regarding the entire experience of moving my belongings and storing them while I house-hunted, from start to finish. I was extremely pleased from the first phone call to discuss the service and costs, until the pod was removed from my final destination. All aspects of the service was performed in a positive, professional and helpful manner. The only damage to any property of mine was done by me, when I dropped items on the floor as I was unpacking. I was so pleased to see that my items were in the exact same position after a 1000 mile move, as they were when I locked the pod after it had been packed at the beginning of the trip. This included moving it for storage in the Tampa warehouse and moving (at no charge) onto the warehouse parking lot to allow me to retrieve some items I needed while the pod was in storage. I would highly recommend them, and already have.

Much easier than driving a truck across the country in the winter. Great company.

Container was delivered on time, was clean and supplied with shipping blankets and a no cut lock. Driver was very professional and took care in placing the container. Pick up was in the time frame requested. Good choice for this move. Would use again.

need your own tie down straps

Good communication with me, did what they said, no surprises (so far! - I'm only 1/2 through my move) Pickups were flawless.

No problems at all in delivery to my house in Sag Harbor, pickup and shipment to Naples, FL., storing there for 1 month then delivering to my new home. All scheduling was accurate and the drivers always called to apprise me of their progress.

They asked to deliver a day early but overall pleased with the container and the delivery person

Excellent communication with all the personnel. Every employee is courteous, efficient, and professional. Container was clean and strong. No damage to my goods in transport. Pick up and delivery of container was very efficient. Personnel, again, the best! Super nice people, very considerate and customer oriented. I will use them again, and I will recommend them to my friends.

Awesome company and got a great price.

Prompt, professional, and reasonable rates. My move coordinator, Juanita, was a real gem.

They were good, but the communication after my unit was picked up was not as well as it should have been for the amount of money I paid to move.

Really helpful, flexible, and the cost was much better than competitors. I would use that company again for sure.

Easy coordination to get my box delivered. It was delivered ontime and shimmed up in the back because the driveway is not level. I will use them again next year when I get my follow-on assignement.

Pack Rats was wonderful while scheduling the pods for delivery and pick up at our home in Ohio, BUT, once we wanted then delivered to our new home? What a mess! We were told while still in Ohio that the pods had been moved to TN. But when we called to schedule delivery in TN, we found out they were still in Ohio. It took 4 days of continuous calling before we finally got our pods. Meanwhile, we had to sleep on the floor.

Loved the packrat team. So informed and helpful. It was a great packing and moving day with them helping.

On Time and would use again.

Loved the Pack Rat containers. I would use them again in a heart beat!!

Best option if you need to move and store your goods. The PackRat is a much nicer unit than PODS - the doors open out, not roll up, giving you the full use of interior space. Only complaint is that their sizing guideline is not very accurate. Their site says, "16-foot container typically holds 3-4 rooms of household goods." I had a 2 bedroom house, not overly furnished, and I completely filled the container. I don't think they take into account garages. I would suggest sizing up.

Had 3, 16ft storage units filled to the top. Arrived and moved on time.

Great communication, very professional sales and delivery employees. This is my second time using them!

I will always use them, this company goes out of their way to please!

800-Pack-Rat was very easy to use. My only concern, we were assigned a moving coordinator that we never spoke to. Each time I called I received a different person. Not sure why a moving coordinator was assigned when you never actually speak to them. Had it not been for my follow ups, my container may not have reached its destination on time.

Condition of container was clean and the gentleman that dropped it off was friendly and courteous.

Michael went above and beyond in helping me deal with a very unpleasant situation.

I would use them again.

No complaints. Used them twice for cross country moves.

The arrangement, drop-off of empty container, pick-up of full container and delivery of full container all went well. I made several changes to the dates early in the process and they handled that well. The day the container was empty and we had finished unloading it, I called them and let them know to come pick up the empty container...they said they'll be here in a week to get it...?...luckily my landlord is letting me leave it in the parking lot...that seems to be an awfully long time to wait for a pickup for the empty container...but other than that the process has gone well.