There were some miscommunications during the process, but they were quick fixing what went wrong. At the end I was happy with the service. I will use them again

The people I spoke with on the phone were polite, and nice. However, I felt they left out pertinent information that would have really helped me handle my move. For example, I did not know that full insurance (i.e., full replacement coverage) was not available unless it was purchased a full day before the move. Since I had to coordinate the move in two days, and did not have this information, I found out too late. Also, the driver that dropped off the container was utterly rude and unprofessional. I was told the container would be dropped off between 8 am and 11 am, and could be picked up as late as 11 pm on the same day. The driver called me the day before the move, and we agreed to meet at 8:30 AM for the container drop off. I showed up at 8:30 am and he insisted we had agreed to meet between 8 am and 8:30 am, and that he was just about to leave. He came back in the afternoon, and since the container packers and loaders showed up at 11 am, we were not done with the container. The driver was really upset about this because he said his shift was ending. He kept trying to convince me to leave the container on a city street. I said that I had not been informed of any time limit, and that the container was supposed to be picked up and brought back to their lot on the same day. He was clearly unhappy, kept trying to persuade me to leave the container until Monday (the container was dropped off on Saturday), said the city was fine with it being on the street all weekend. He finally gave up after I would not relent, and it really left a bad impression with me regarding 1-800-Pack Rat. When I called Customer Service to let them know about the driver, they did offer to send me a $50 gift certificate to Lowe's, which I appreciate, but I really would have preferred to not be hassled by the container driver. Also, I contacted my "move coordinator" provided by 1-800-Pack Rat, via email, and she contacted me two days after my move was over. Really was not useful at all unless the coordinator was available during the move. I have not received my container yet, so I will have yet to determine what kind of service I will receive at the storage facility on the destination end.

Great company and very clean

As of this writing, my container is enroute, so I can speak about the delivery and pickup of the pod only. The experience so far has been very good. The driver called prior to delivery and pick-up to let us know his arrival time. He was very personable and professional. So far, so good!

PackRat people were fantastic and very efficient. It was convenient that that were available by phone until 11:00 PM. They were very accommodating.

Everything was professional and I was always treated with respect. It was an easy way to move with storage in-between leaving one place and moving to the next

On time and efficient

We did not move much furniture, but rather personal contents from a 5500 square foot home. The pod arrived in perfect condition without any shifting of items. I really was impressed with Pack-Rat!

Excellent service all the way around. If I move again I will do it same way.

There were a few snafus along the way but at every stop I couldn't be happier with the service I got from 1-800-Pack-Rat. Unbelievable... their people went above and beyond to help me and make the moving process as painless as it could be. I'll be using them every time I move and suggest you do the same.

Tyler the driver who delivered the container was excellent! He was professional, courteous, personable and had a sense of humor which was great, especially under such stressful conditions as moving.

We couldn't have done without them.

I was scheduled for a Saturday pick up. Then told they don't do that. The company did make it tight in the end and pick it up on a Saturday.

1-800-Pack-Rat has it all together & know what they're doing. They answered all my questions & were available whenever I needed them. I moved contents from a 4 bedroom house in Houston to a 1 bedroom apt. and storage unit in Helotes, TX. It all went smoothly. Richard, Jeannine, Emily, Nate were among the staff that were very attentive. Already gave kudos to Jermaine in Houston. Courtney was just as good at parking & picking up the unit at my storage in Helotes. I thank them. Really impressive. Thank you!

Very professional and friendly

Perfect. We packed our belongings jusy the way we liked (I used quite a bit of bubble wrap in additon to the blankets supplied,) locked the unit up with the brand new, sealed lock & key and everything arrived in perfect condition. Our new neighbors used a national carrier and several boxes were missing and several pieces of furniture chipped. They should have used 1-800-PACK-RAT!

This company has fantastic customer service!

ok. thank Goodness for Mangers!

They met their commitments and the drivers worked to make it work!

I would recommend Pack Rat. Their employees are trained and very polite and professional.

The Pack Rat was just a tad bit small for our house, but overall the service was great and we would definitely consider using it again in the future.

Poor scheduling options, long delays in delivery despite "48 hour promise", disinterested customer service reps. Cheaper than a large national mover and more suited to an open ended move if you haven't found a house yet. But still, not a good experience.

I would use them again. They were very nice to work with!

1-800-Pack-Rat was a pleasure to work with. Their customer service representatives were very personable and easy to deal with. I made quite a few changes to my order, and they took all those changes in stride. The storage units looked brand-new and were delivered/shipped with care, and we had no issues. I will certain use 1-800-Pack-Rata again.

The hire a helper guys in Portland were great. Pack Rat did not deliver to the area I moved from. I had to rent a Truck and move it myself.

very good experience in my move out of state....all workers were polite and efficient....would reocmment this way to move to anyone....complete and concise......great way to move

I need three 16 foots on short notice, they got them for and delivery and pick up were done in a timely fashion.

So far unknown still in processes

Ok. Some small communication problems but the end result will be satisfactory

Great communication with the driver and office staff. ALl went smooth

Very Very Professional. I would use them and recommend them to anyone, anytime.

PackRat was good. Would like to have more precise delivery time.

No concerns except they picked up one of the pods at 10 pm and the other a day later (a day late). Was not a concern for me but could have been an issue for the new homeowners that had 2 pods in their driveway for an extra day.

This was my second move using Pack Rat. Wouldn't use anyone else.

Adequate. Did the job. Better priced than the competition.

Everything went well and it's a very convenient way to move distances.

They were great to work with, they were prompt and professional.

Initial pickup not on time....I waited all day....Otherwise a spectacular move....nothing damaged.....I would do this again

Wonderful - very pleased

Drop off and pick up same day was perfect.

Excellent service. Highly recommend.

I measured and figured out the order and placement of the items in the pod, and was able to get everything in a 16 footer. The pod was clean and weather proof. I'm impressed with the system they developed for delivery and pick up.

Excellent service for 3 containers!

The move is not completed. The front end of it has been great. They delivered and pick up the container as promised on time with courtesy. I will have to let you know how the second half of the move goes.

Very thorough in setting up the move and confirming all arrangements. Driver was respectful and accommodating with the tight spaces to get the container in and out. Overall, very good service and a value for my situation.

Very good experience with setting up moving pod. Customer service was always available to answer any questions. Only one small glitch: we were asked which way door was to be facing on drop off and delivery. Both times the pod was on the truck the wrong way. This was a headache for the drivers who had to set pod down and reload the correct way.

Booked over the phone with good customer service, Drop off times were limited but company did good to work with me, condition of container was good some moisture but overall household items were preserved, Went with pack rat based on a friend's referral and good price and would use them again as well as refer them to others.

The booking was easy, the container was delivered as promised and was clean. I would use them again