The PODS company is the best. Completely transparent in all aspects of the process. Customer service people are uniformly excellent. Driver has been wonderful, he could park a POD on a dime! Excellent service all around.

Very good customer service, except the size pod I needed was not available, ending up with something much larger. Container in average condition with some damage which had been partially fixed, but did not impact my belongings. I would use them again.

Very easy to work with and arrange delivery.

Excellent and convenient. Would recommend and use again.

arrived on the day within the time frame for both drop off and pick up. Both drivers very courteous.

I have used both PODS and Pack-Rat. Both companies are very professional but the PODs container I received was newer and for me easier to pack then the Pack-Rat mostly the way the doors opened.

Pleasant people to speak to, very pleasant drivers, but somehow they opened 2 accounts, major confusion!

Great service. Pack it and then have them deliver it! What more can you ask if not using a full service mover?

I know it’s the busy season, but I really wish they were a bit more flexible with options for delivery.

My only gripe was that when I called to have the empty containers picked up early they only scheduled to have one of he two containers picked up and the other sat empty for an additional 3 days in my driveway.around

PODS has horrible Customer Service. I called to schedule pick-up of the POD after it was emptied and was advised it was scheduled. They never came to pick the POD up. I called back and spoke to a very rude manager who began to argue with me saying I didn't schedule the pick-up. The manager also threatened to disconnect the call! We've paid PODS thousands of dollars (long-term storage, multiple moves, etc). I'm not providing all of the details in order to keep this review brief. However, I will never use their services again after the horrible Customer Service provided. PODS please train your managers to offer the customer an apology when YOU mess up!

I have used this method before it's very convenient

They guy that came to pick up the POD did an amazing job loading it when it was ready.

Very good experience.

Customer service was uneven. Mistakes made become very expensive. Otherwise, a convenient way to move.

The Pod was delayed 2 days in transit, but the drivers loading and unloading my Pod were extremely nice and friendly. My Pod arrived with a huge dent in the front and the driver made sure that he noted the issue so that I wouldn't be charged. Overall a really good experience.

I liked the concept of the PODS but felt that the representative that helped me decide what size and how many did not adequately give me the best advice. I could not get everything on the PODS. I had a 16ft and a 7ft. I could have easily had 2- 16 ft.

Delayed unloading my POD by 2 weeks. Did not have enough worker for the busy time of the year.

The PODS move was excellent. From scheduling the POD, delivery, pickup and redelivery and pickup at our new location. Everyone was very helpful. The customer service reps walked us through every step. The process was flawless.

We have used PODS for two moves (a year apart). The second time was a much better experience because I knew the way things worked a little better. Customer service on the phone was very good. The 16 foot container was the right size for our goods from a 2 bedroom townhome. The POD was in good condition. I wish that the interior walls of the containers were smooth instead of having the exposed support boards sticking out from the sides. They make loading large furniture in a way so that it does not get damaged/dented by the boards very challenging. Overall, their customer service was very good with this move. We moved across country and had minimal damage to furniture with this move due to shifting contents. The drivers that deliver/pick up the PODS are overall amazing, very skilled guys. We would use PODS again.

Good communication, on time for each step.

I believe that PODS is a fantastic way to move and it is helping me to store my belongings between the time I need to be out of my house and before I can get into another. I had a problem with the leveling out of the POD container in my driveway after it had been dropped off; but, John and Brian were there to assist me the next day to right the situation. I would give a much better rating for PODS if I hadn't had that issue.

did not deliver when was promised and is not picking up pod when promised so now we are losing a weeks pay for the pod is blocking our driveway with our company truck is behind, if pod was removed when promised we would not be having this problem, also had to pay helper twice for they did not deliver until following day of promised date. not happy with them at all never use pods again.

I can't tell yet, because the POD hasn't been delivered to the second location yet. But it was packed beautifully!

they dropped my container off just in time...they called prior to showing up and the guy was fas.

very expensive, no deals, but they were flexible and did the job as we asked!

they just need to get a bigger size pod than the 16 feet

Arrived on time and placed just where I wanted them. Were picked up on time. I was notified every step of the way.

There's no better way to go. These folks know what they are doing, and they are fast. Customer service is excellent.

everything all on time

Easy to schedule. On time, great customer service. Would use again.

The service was as described by the company. They met all my needs. Almost everything unpacked to date is in original condition. The one claim we have for a damaged washing machine is being handled professionally.

The primary pod company was great - excellent drivers, excellent help on the phone. Primary and major concern was the ordering of the blankets - the website is confusing and thus I did not get the blankets I thought as they were mailed after the pod was packed. Big Glitch! They need to work on their customer service in the blanket ordering arena and their website.

THE POD ARRIVED DURING THE WINDOW TIME. I DIDN'T THINK EVERYTHING WOULD FIT IN IT. 16X8X8 POD, BUT EVERYTHING DID. THE POD WAS VERY CLEAN, WHAT A SURPRISE. MY REALTOR RECOMMED THE POD FOR TRANSPORT. THE PEOPLE AT THE POD WERE EXTREMELY HELPFUL IN BOOKING AND EXPLAINING EVERYTHING. I WOULD DIFFENTLY USE THEM AGAIN;

Pods was reliable and professional.

Awesome way to move someone and very affordable

They kept appointments and were professional - absolutely nothing was broken!

The door was hard to open and we weren’t able to close it. There was a mechanical problem with the latch.

Good job, but need to improve on picking up pod.

Frustrated that 1 day before scheduled delivery of POD at my destination, I was called (on my way from the airport to my new destination) to say that the truck had been delayed and that delivery would not occur until 3 weeks later since I had scheduled delivery 3 months earlier and the next available delivery time was in 3 weeks. After complaining, a delivery date within one week was found. Despite this disruption, PODS personnel were professional and apologized from the issue.

My POD delivery was delayed by 2 weeks. PODS said it was because of the high volume of people moving. This is a seasonal business and PODS should have hired more help to accommodate their customers at this busy time of the year.

Very reliable, the POD was delivered as expected and on time

A bit pricy, but worth every penny. Saved me the hassle of doing it myself.

Very stressful dealing with the call center, had to make 7 calls to get the order correct, had to deal with too many people. the drivers were top notch.

went out of their way! Great company and great service. Very pleased with everything about Pods. I called them because another company Pack Rat messed up my order and basically said too bad! Packrat would have been a bit less expensive but again they were rude and didn't show up so that's no bargain. Pods heard my problem and have gone above and beyond to help. Recommend to anyone and would discourage anyone from ever calling Packrat

Have used PODs twice now for long distance moves and pleased with their performance during both moves.

I'm half way there -- they still have to move the pod to my destination.

Pod truckers are magicians. Placed POD in tight spaces