PODS® Reviews
This entire experience was a nightmare after the PODS drop-off. Communication was the main culprit, in addition to picking up the POD without notice, throwing our possessions in the front lawn (downtown location) and they had an argumentative customer service agent. They missed several pickup days in a row. On the plus side- the hub manager was helpful and remorseful. PODS was highly recommended. I would rather burn my possessions without insurance rather than endure an experience with them again.
I used PODS to move stuff out of a house in NJ, store it for 3 yrs, and deliver it to FL. Our stuff was safe and undamaged. I rated them average for 2 reasons. 1. About 25% of the times we tried to access our container at the warehouse it had not been moved outside. We had to come back another day. 2. I arranged re-delivery via their website. Or so I thought. Turns out a long-distance delivery can only be arranged by phone, but the website does not tell you that. We had to wait an extra 8 days to start moving into our new home.
Pods customer service is beyond great. We initially were going with a moving company and so glad we optwd for pods instead. We had to make multiple changes to dates due to closing date changes. With each change, the pids team was happy to help, competent and everything went off without a hitch. I may would choose different loading/unloading help but would definitely use pods agai.
OK, the means of transportation, the concept of leaving a POD for us to load at our timeline, the customer service in all aspects were great. HOWEVER, deeply disappointed in the condition of the POD, it leaked and ruined many things, some things that can't be replaced. The real bummer is that it appears that PODS attempted to 'fix' the area between the walls and the ceiling, but lots of stuff were ruined
Nice POD. Very clean except it had to be sweeped out. First POD was delivered and picked up on time, however second POD's delivery was delayed by one day due to truck problems. Comoany staye din communacation with me throughout the process and worked with me to ensure that I received the best possib;le deal they could offer. Company did underestimate number of PODs I would require even after I sent them pictures of items to be moved. Based on what I have seen so far I would use them again.
Pods containers transportation option was very convenient and helpful for my move from Virginia to Florida. The container was is good condition. The customer service during booking, pick-up, and drop off was good and helpful. The drivers/customer service rep kept me informed on delivery/pickup times. I would definitely use this company again.
My mother was moving in with my husband and I for health reasons. We decided to build a new home together so she could have her own space. When she sold her house much sooner than expected, we used a POD to store some extra furniture and things we had been keeping in our spare bedroom. We were able to pack at our own pace and work around our busy schedules. It was such an easy process. Instead of renting a truck to haul our things to a self-storage facility, the container was just delivered to our driveway. It was a bit expensive, since we had to use the container for over 8 months, but I'd say the convenience was worth it. I don't remember the initial drop-off fee, but renting the container was about $200 per month.