PODS® Reviews
The entire PODS crew were fantastic. We moved from Lincoln, CA to Dallas, TX. It took three 16' containers to accomodate our goods. Prior to finalizing our agreement with PODS we visited their facility in Sacramento, CA. Met one of their staff, Floyd, who had been a driver and asked im to go through the entire process with us. He gave us valuable advice on loading, tracking and unloading of our shipment. He is representative of the quality of people we encountered throughout the PODS organization. We started by ordering 2 16' PODS. We had a local mover evaluate our load and provide a loading crew. He had reservations about being able
We ordered one 16 ft POD and it arrived on time and it was fine. Soon we realized that we needed another POD, so we ordered another 16 ft POD and it arrived and was put next to the 1st POD when no one was home. So far so good. However, the 2nd POD had water leaks inside and when I called the company to complain, I was told that their computers were down and that they could not help me. The movers were already putting furniture in the POD and I could not ask to stop as they were getting paid and the construction crew was coming in the next day to work on my house. Something to take up with the PODS company.
This is the second time that I have hired the service of PODS and each time it has served my needs at a reasonable rate. This time, it was a long distance move me. The container was clean and relatively new. A little water got in but I haven't found and damage so far. The customer service reps were friendly and helpful. I would hire them again.
They were on time and courteous when dropping off the POD. Booking is GREAT and the customer service representatives are almost always available by phone. The 16 foot container was either not big enough for my 2 bedroom condo OR the laborers who packed it didn't pack it correctly. The POD condition was excellent. The downside is that you must purchase your own moving blankets and ropes, which can be expensive. This was unexpected. With other moving services, you can rent these items.
This entire experience was a nightmare after the PODS drop-off. Communication was the main culprit, in addition to picking up the POD without notice, throwing our possessions in the front lawn (downtown location) and they had an argumentative customer service agent. They missed several pickup days in a row. On the plus side- the hub manager was helpful and remorseful. PODS was highly recommended. I would rather burn my possessions without insurance rather than endure an experience with them again.
I used PODS to move stuff out of a house in NJ, store it for 3 yrs, and deliver it to FL. Our stuff was safe and undamaged. I rated them average for 2 reasons. 1. About 25% of the times we tried to access our container at the warehouse it had not been moved outside. We had to come back another day. 2. I arranged re-delivery via their website. Or so I thought. Turns out a long-distance delivery can only be arranged by phone, but the website does not tell you that. We had to wait an extra 8 days to start moving into our new home.
Pods customer service is beyond great. We initially were going with a moving company and so glad we optwd for pods instead. We had to make multiple changes to dates due to closing date changes. With each change, the pids team was happy to help, competent and everything went off without a hitch. I may would choose different loading/unloading help but would definitely use pods agai.
OK, the means of transportation, the concept of leaving a POD for us to load at our timeline, the customer service in all aspects were great. HOWEVER, deeply disappointed in the condition of the POD, it leaked and ruined many things, some things that can't be replaced. The real bummer is that it appears that PODS attempted to 'fix' the area between the walls and the ceiling, but lots of stuff were ruined