PODS® Reviews
PODS is such an impressive company. They are on top of everything. They followed through by phone, email and delivered promptly. At this time I am only part way through the process. The POD has been packed and ready for pickup. It will be stored until the final move. I have a way to go--but feel far less anxious about the move---I feel I am in good hands!
The experience was less than stellar. They couldnt locate our pod, and had delays. When we got our pod back, it was like the pod had been tipped over. Everything was all over the place. It was packed by professionals and all secure. Their pickup driver was rude and yelled at us. Needless to say, I'd never use Pods again. They delayed and delayed until we were about to get another storage charge. It was a disappointing experience to say the very least.
UGH. If there was a "beyond poor" option I would choose it! I would not recommend Pods to anyone ever. Time after time I received incorrect information about my pod. Very stressful and unpleasant experience. I had my things in storage for 13 months and I tried to access my pod a couple of times before my move. That alone was difficult. I could not get one person to get me to the proper location correctly. I literally was driving for hours trying to find it and it is in the most obscure location ever without even a real road that leads to it. The day I wanted my move scheduled they could not accommodate me. They said they couldn't do a drop off/pick up of the pod on the same day on a Saturday! How inconvenient is that? Don't most people move on the weekend? PLUS they charge you extra for same day drop off/pick up! SO ridiculous. When they finally did bring my pod (ON MONDAY!) they said I needed to show them a permit to leave it on the street. Nobody informed me of this prior as I explained to them days before that street parking was my only option. My driveway/lot was not big enough. I had to have the police come over and help me find a solution. The pods driver was very nice but he almost left with my pod because he had to go to another job! They ended up having to leave the pod at the gas station on the corner, thank goodness the owner was there and was so accommodating! I just cannot believe how ridiculous this all was. Pods' motto on the side of their trucks says "the only boss is the customer." Yeah right?! This was the worst most inconvenient experience I've had. Instead of Pods making my experience run smoothly and giving me peace of mind they made my experience much more stressful than it should be. I will never recommend them to anyone and I will NEVER use their services again!
I called to schedule the transport my container on 12/27/17 for delivery on 1/4/18. I was not emailed a confirmation or told to go on line to fill out the release form. On 1/4/18 I called to check on arrival and I was told nothing had been scheduled and my container was still in storage. I had just moved into my new home with nothing but my clothes and had to wait an additional 9 days for my belongings to arrive. I was inconvenienced to the point that I had to go buy enough household goods to survive for 9 days. Very poor service. Also when I had the container delivered to my previous home in August 2017 he driver took out half of a tree because he didn't know how to back the truck into my driveway. I've file 2 complaints with PODS and am still waiting to hear back about my complaint of the delayed delivery.
They delivered/picked up a POD on time and exactly where we needed it at both homes. Turn around time was tough because we had an unexpected move due to a flooded rental. However, I called customer service and they worked with us for our pickup and move window. We are very happy with the service and would definitely recommend. We needed a safe place for our "stuff." The container was clean and neat with moving blankets (separate rental fee) . I would have given an excellent rating, however, we ordered a lock and was charged for it but never received it. Luckily, my husband had one we could use. Well worth the money spent!
As I suspected from the very beginning their recommendation about the the size of containers that I needed was incorrect and I had to leave furniture and other belongings at my rental. I was told it was a "recommendation". So, "not their fault." On the positive, notifications about about arrival and pick up were timely and helpful.
PODS is a great storage company. Our items were in storage with them for over 2 years until we scheduled our delivery to our new house. There was no damage to anything, no signs of rodents or bugs and no stale odors! We have used PODS a couple of times and would use them again if need be. We recommend PODS! They deliver exactly what they promise!
Issac, the driver was really good. There was some tight maneuvering necessary to get it into place and he definitely new what he was doing. Very polite as well and on time. Choosing a Pod vs Truck really worked out well and took away a lot of stress. The Pod was clean and in good condition. I choose the "Pod" Co. Because of their reputation and referral from my Realtor. I hope not to move again but if I do I would use the "Pod" Co, again
I had to change my pickup date 3 times, and they were quite understanding, everything was efficient, the telephone operators knew what they were doing and quite helpful. I would recommend this service, especially if you can't have everything ready at the same time; Having the POD there was great, because I needed a few more days to finish packing up-