PODS® Reviews
Using PODS was easy, the container was very clean when it arrived. The customer service on the phone and in person was excellent, everyone was very courteous and helpful. They notified of arrival time and the drivers called me on route to let me know as well. They were helpful with tips about packing the POD. Overall very cost effective and would definitely use them again if needed
The backend of Pods in customer service made multiple mistakes in scheduling the long distance delivery of my two 16 ft. Containers. The Service Representatives that assisted me in scheduling and re-scheduling my delivery date did not schedule the correct date and when my Closing got moved up they were able to bring my delivery date forward, but only applied the date change to one pod! I constantly double checked any changes online to ensure the reps did their updates correctly. Conversely, the drivers/operators were awesome. They communicated effectively and were superbly proficient at their jobs!
When I placed the order, they said they could deliver the POD and locate the it across my lawn to near my front door and then after it was filled -- move it to another location on grass at the back of my property. The delivery man said they never should have said that. He refused to do what had been arranged with POD and placed the pod on a stone driveway about 80 feet away from my door. I had to make arrangements to have it storred elsware at considerable additional cost. I think the delivery man was correct his "podZilla" mover machine could not have handled my lawn when empty let alone full" The people who made the reservation should talk to the people who deliver the PODS,
Love those Pods. It made it so easy to have it dropped off and picked up after loaded. No damage to anything. I had a great experience with POD and will need to rent another in the coming mths. So much easier me being in control rather then a big moving co. where most likely allot of your pieces would be damaged in transit. POD makes it easy with their recommendations of "Hire a Helper" and they too were great in packing and unpacking in both states of NY and DE
PODs was the least expensive means of moving since I had free help loading the PODs from family, and only had to hire help to unload at the destination. The 16 ft POD was not big enough for our 3 bedroom house as advertised, so we had to rent a second smaller POD. This was unexpected and nearly doubled the cost.
We needed to store our belongings for several months since we sold our home and had not yet purchased another house. Pods sounded like it would meet our needs. We used two pods. They were stored for three months. The problems arose when they were not shipped to our new home together. We were not even notified of this error. We were also charged double for shipping. We had to reschedule our unloading crew several times due to inaccurate information by Pods. The Pods service people all seemed understanding, polite etc, but the bottom line was mistakes were being made over and over again. I would NOT use them again.