PODS® Reviews
What a lifesaver using Hire A Helper. The two young men that came were on time, polite, friendly and did an outstanding job pack up my PODS. I wish I would have used them to pack our first POD. They amazed me on how well they packed the POD making sure to pack all the things that were the most important to me and then some. Leaving no wasted space. I would definitely use them again.
The PODS concept and execution is fabulous! So convenient and flexible. We used their system for a move from our primary residence to two new separate locations, one across town (one PODS) and one cross-country (2 PODS). What a wise decision on our part! Easy to work with, fantastic customer service, and FLEXIBILITY.
Lots of credit to the PODs delivery and pick up drivers. They we all courteous and called to let us know when they would arrive. They took great care to ensure no damage to the driveway and surrounding grass area. Our POD was in good condition and no water damage which is one of the things we worried about most. We used One 16' POD
PODS worked well for us. We moved often in the past between cities and had observed professional packers and loaders. So we packed in a lot of paper and padding when boxing breakables. I think we had less damage then when we had name brand moving companies move us. We used professional hire a helper to load the heaviest furniture on the 2nd pod. We would use PODS again
The PODS people on the phone and the actual delivery men clearly don't have an understanding of what each other do. The operators on the phone assured me of delivery into my driveway, even after I gave them dimensions on the phone. When the delivery man go there it couldn't be done. They wanted me to only get one 16 ft pod, I felt that would be too small so I ordered a 7 ft pod. Even the 7 and 16 ft pods together were too small. I feel like the operator on the phone was just trying to make a quick sale without listening to what I was explaining to him. The result was we ran out of space, had to wait for another pod to be delivered, and had our pod sitting in the street which was dangerous for my stuff because the street is narrow and my pod could have been hit by a car.
POD's is a wonderful way to move! It is a much cheaper way to move rather than using a moving company. I hired a crew who were knowledgeable about packing a pod, and i saved even more. They were flexible when I wanted a smaller POD with just a little notice. I wish I had considered POD with my last move. I would use them again and recommend others to use them
I really appreciated the accessibility of the PODS staff via telephone to clarify and reassure me throughout this long distance move. Although there was a "hiccup" in one leg of the journey (my POD did not leave the original city as planned) I still give them a 5 star rating due to their overall customer service and communication. Phone calls, text messages and emails all confirming important information gave me peace of mind that things were going as I expected and planned. The drivers were very helpful, courteous and informative as well as experts at handling the equipment with precision. I chose this company because I liked the flexibility of all the arrangements - the ability to alter dates, times and deliveries. That is priceless in keeping stress to a minimum. My next move I will DEFINITELY use PODS again!
I used PODS because they are a well-known name in the moving industry. Never Again. We moved from Florida to Texas. The day our container was scheduled to be delivered, PODS called to tell us the truck broke down in Mobile, AL. Instead of sending another truck to pick up my container, they let it sit in Mobile, AL, with the broken down truck, for over a week, waiting for the truck to be repaired. To make matters worse, instead of being honest and telling us our container was stranded in Mobile, every time we called (yes, we had to keep calling them. They couldn't be bothered to call us to update us on our late delivery), they at first told us the truck was repaired the day after our scheduled delivery and was delivered to the local PODS facility; and that it would be delivered to our new home the next day (2 days late - I was okay with that), then when that day rolled around and still no container - they said the delivery wasn't scheduled in the system so the earliest they could get it to us was 3 days later. That's when I got angry. Then the day before the latest scheduled delivery, we found out that the the truck was STILL IN MOBILE, AL! The local PODS facility gave us the number to the Resolution Dept and FINALLY, someone started calling us back and keeping us updated. Of course, it's all excuses of why they couldn't get another truck to pick up the containers instead of letting them sit in a auto repair shop for over a week. We finally got our container over a week late. I would never use PODS again, and I absolutely would NEVER recommend them to anyone.