PODS® Reviews
It was a difficult delivery to our new home, but Julian from PODs did a great job maneuvering and getting the POD right where it needed to be. The company overall was fantastic to work with. I was thoroughly impressed by the quality of their Customer Portal and the professionalism of their Customer Service personnel. We were happy with the cost of the total move from California to Seattle being roughly 50% of the cost of using a traditional moving service.
Customer service was not helpful and my Pods was not transported as promised. They were "investigating" my case but still haven't returned with a response (they did call to say they haven't gotten to it yet and they wouldn't be able to do much since they were going through a system upgrade). Definitely would NOT recommend using them. I still have not been able to get ahold of anyone to get final pickup. Seems like they make it difficult to return so they can charge more.
I had high hopes for Pod. It was dropped of on the day that is was scheduled. The day is was to be picked up they said it was to wet. It was on a concrete pad with a concrete driveway. I called to tell them it was not wet. I could not get anyone to return my calls. Finally 5 days later they came and got it. The rest of the scheduled pick up times went as planned. Here is where I lost my patience. I needed a receipt for all my payments. They never emailed them and was not on my account page. Pod was going through a transition for new software and I understand that completely. But there is no reason to have to spend a full week, many hours on the phone, being transferred over and over to get a receipt. I could not get one person to put a supervisor on the phone. One lady let it slip that there was no supervisor there because she works from home. I finally threaten to sue them if they did not get me a receipt so I can get reimbursed from my employer. After about another hour they emailed them to mr.
PODS did several things well: They gave me a competitive price quote, and they delivered my belongings intact from one coast to the other. My major disappointment with PODS was in their communication, customer service, and the timeliness of their service. They simply failed to pick up our packed container on the day they promised and never informed me in any way. This caused a 3 day delay, pushing delivery from a weekend to a weekday during Christmas week. This meant that my friends could no longer help unload the POD, so I had to pay movers to do so. Plus I was without furniture or belongings for an extra 3 days.
We had a very good experience with PODs. The container was delivered to our home on time, picked up on time, transported with no shifting of our possessions, and delivered to our new home on time. We would recommend the service. The cost was more than UHaul but not having to drive our possessions ourself made the higher cost worth it.
Everything about them was a really positive experience. But, they should be more critical of who they refer for loading their POD. And they should communicate better with these movers as far as whether they really provide moving pads. I would use POD again, but I will not use the movers they refer on their website.
Who ever thought up the idea of the POD was brilliant. We had to transport my belongings to Overland Park, but once there we filled our POD and it was taken away for storage for several weeks, then delivered to my new home when requested. It was picked up yesterday and there was no hassle. They really helped make this move quite seamless.
PODS arrived and delivered punctually, as scheduled. I did wind up needing two PODS (one only had a few "eye bolts" for tie downs,, but all furniture, etc arrived safely. It all went off without a hitch. Really appreciated delivery drivers Steve and John who made it all work so smoothly -especially dealing with snow/ice, gravel driveway and space limitations due to landscaping and hardscape. Heaven forbid I ever have to move again, but if I did, I'd call PODS.
We are still in the middle of our move so I can't give a complete review of PODS but so far, so great. Their prediction that I would need two 16' units was spot on. Everything they have promised (delivery times, pickup times) has been exact! Units were in good condition and both delivery drivers were polite and professional. One note: make sure you have your own tie downs as this was not included in the pod.