PODS® Reviews
This is the second time I have used PODS. They are the perfect solution for anyone making a move that requires interim storage between the original and final destination. It totally eliminates one complete unload-unpack and reload, which reduces labor and potential damage to one's belongings. POD's communication is great. They give you a three hour window of arrival, and the driver calls ahead to tell you his approximate arrival time and they are right on the money. Couldn't be easier.
We went a size up from what was recommended and glad we did. The truck and container were both very clean. I was most impressed with the customer service was impeccable, we ran into a few hiccups due to our condo board and the driver handles it like a champ! I would use this company again and recommend it highly!
Dispatcher on the phone was helpful and informative. He even was able to tell us that we would need a permit if we left it in the street>1 day in our area and that we wouldn't need a permit at the destination. Price seemed reasonable for the service. Largest pod size was ordered. Only reason I didn't give 5 stars was the delivery at the destination for this move (~750 miles away) was not as soon as I would have liked (it will take 1 week from time of pick up at origin to drop off at the destination)--not terrible but it would have been nice to get it sooner. Pod was in good shape when it arrived and the driver gave helpful tips on packing it and securing things so they wouldn't fall against the door and prevent it from opening. Since we had a downpour after delivery, I can say that our pod was watertight to rain. Most of what we moved was boxes from home and office and very little furniture so the 'size of residence' info below is not relevant.
Not recommended for a long distance move. Make sure they provide you with a DETAILED price for "transport fees" up front. 16 foot container from Ft Worth to Colorado Springs was $1800 in transport fees alone. 16 ft container does not hold a normal 3 BR 2 BTH house. I'm sure they wanted me to have to order another container but I rented a Uhaul instead. I would not use them again for long distance.
PODS have done everything they said they would do. They delivered what looked like a brand new POD unit. They were right on time delivering it and picking it up. They transported it down to the new location when they said they would and delivered it to the site when they said they would . After we had unloaded it they picked it up within 48 hours of my call saying it was ready to be picked up. I would use them again if the need arises.
We had a brand new POD and movers said that is was in the best condition they had ever seen. Our furniture was in storage for 3 months and was perfect when brought back into home. The person who delivered and picked up POD was great. I had to reschedule a couple times due to hurricane and the customer service staff was very accommodating. I would use PODS again
PODS is awful. They called 2 days before the delivery and said it would be an extra day due to "unforeseen events". That delay created so much stress that my wife was hospitalized for almost 3 days after experiencing a major panic attack and almost a heart attack according to the physicians at the hospital. I will never use PODS again.
The pod was delivered in the time slot they quoted. I had some space left over inside the pod but was ok with that. I am comfortable that everything will arrive intact due to the excellent packing job done by the movers. The driver was courteous and careful. I chose Pods because they were recommended by a friend and wouldn't hesitate to use them again.
Susan M
South Casco, METhe crew was on time and did a great job. Everything I wanted done was done, without question. There was furniture being moved from POD into house and house to barn and from POD to upstairs in barn. There was not one complaint from any of the movers. I would recommend them - I am not moving again! Sue Mattson South Casco, ME
I moved from Kansas City, MO to Ohio and every step of scheduling and pick up in addition to how my account was charged was horrible. I was planning to pay for the move in one setting but they set me up for auto pay so that they could pile on the charges from delayed containers. Be warned, PODS for long distance moving is a no go.
Whenever I called, I never got a confirmation number and therefore had no proof I called to have the PODS picked up on a Friday after they were loaded. When I called to confirm there was not record of my call. I had to leave the property before the end of September because it was being sold. My landlord would not give me my security deposit until the PODS were removed and it took until Tuesday for them to be picked up. I hope I don't have to move again but if I do, I will find another way to do so.
