PODS® Reviews
What a great way to move. The delivery and pick up of the POD were so easy, and they have terrrific customer service. I used the online tools, but when that wasn't convenient, I called them. There was never a long hold period and the reps where very helpful and knowledgable. This method was perfect for our cross-county move, The condition of the container was great. We chose this method of moving because it best suited our needs in terms of time needed to load and unload. I would definitely recommend them and would use them again and recommend them to others.
PODS customer service was excellent. They quickly and professionally answered every question and handled every change. The containers were clean, and the driver was extremely nice. My only issue is that I greatly underestimated size and quantity of the PODS I would need for my move. There has to be better way to estimate how much stuff a person has to move for example how many books, how much artwork and wall decor, how much clothing, etc. Nonetheless, my overall experience was positive and I would use PODS again.
PODs was perfect for my moving and storage needs. I was moving locally, but had to store my things for about 2 weeks. They kept in touch with me throughout the whole process. The PODs were clean and in good condition. Customer service was responsive, efficient, and helpful throughout the process. I would definitely use PODs again and would recommend them to anyone.
We had a problem with being able to pick up my container once I had loaded it and left the city. Cars continued to park around it and block access to it. PODS worked with me on this until they were successfully able to pick up the container. They went the extra mile. I would use them again for sure. It was a much better alternative to my move than moving companies who wanted weeks to deliver my furniture after they picked it up, or using U Haul which would have cost more and forced me to navigate the downtown area of a big city in a large truck with my car in tow.
Long distance PODS move -- service in FL at the beginning of my move did a great job -- delivered on time, easy to schedule, careful set up of container in driveway (carefully avoiding sprinklers in yard, etc.). On the other end, it was next to impossible to schedule a delivery date. I was told that the Savannah facility only has 2-3 drivers, so if you are using this (or another smaller market location) make sure you plan FAR in advance. In fact, the (empty) POD is still in my driveway because they were unable to schedule a date to pick up the empty POD until 11 days AFTER it was dropped off at my house -- and I scheduled the pick-up date a week before it was even dropped off. VERY disappointed and I get to be reminded of how disappointed I am every time I go out my front door and there is an empty POD just waiting in my driveway for them to come and pick it back up. I will NEVER use PODS service again unless I am moving to and from a large market where they can PROMISE me better and more timely service.
We stored our furniture in a Pod for 10 months. They were very convenient, on time, and very easy to schedule, even on short notice. We did see that there had been a small leak in the pod as the cloths that had wrapped a couple of our headboards showed evidence of leakage stains on the cloth, but the furniture was not damaged. All of our furniture was exactly as we had secured it ten months ago, nothing shifted or broken. We would use them again.
Many of our items were damaged upon arrival- vases that were extremely well packed arrived broken, furniture was banged up and legs were broken off of dressers. The pod goes through so much shaking during the loading and unloading process that the boxes were shifted and pinned the door shut. We could not access it for several hours until a professional came to open the pod. We also had difficulties receiving our pod in a timely manner- we were told it would arrive in 4 days and it arrived 8 days later. Very disappointed, would not use again and would not recommend.
They were not able to place the POD in the driveway so it was placed in the street. Rather than pick it up the day after loading as scheduled they picked it up the same day. They did so to prevent the city from citing us for the container being in the street. They container was in perfect condition and the driver did a great job. I would definitely recommend them will use them again if the need arises.
I hired PODS to transport most of the contents of my 2-bedroom condo to our new place 1500 miles away, in a 16-foot container. It cost much less, even with Hire-A-Helper assistance at both ends, than the large van lines. The customer service rep was very professional and helpful (for example, she advised me to get a 16-foot POD rather than order two 7-footers, as it would actually cost less--and it turns out that she was right, I would definitely have needed more than one 7-footer to fit all my stuff.) And, unlike the larger moving companies, PODS could tell me the exact day when they could deliver the POD to my new apartment. I'm happy to report that everything arrived safe and sound! My only critique was that their truck arrived several hours earlier than the estimated 'window' time to pick up the filled POD--so make sure you have everything packed into the POD the night before pickup.
PODS was the most affordable option for our situation. We had to have our stuff stored for a couple of months while we found a new home in another state, and then have those things moved to the new home. With PODS we were able to load everything into the unit, and it was stored locally, then when we found our new home, the same unit was then transported to our new location. I would definitely recommend hiring movers to load your things if you have a lot of stuff.
My interstate move went very smooth and on schedule. The transport guys on both ends were amazing - there is nothing like personal face-to-face interaction. They both went above and beyond. Guillermo who did the drop off was very personable and explained everything to me. Kevin went above and beyond by calling dispatch and having the container arranged to be picked up next day for me since it sat on a public street, that is not customary. Sales rep was decent, they are pushing for a sale. However the 800 reps are sorely lacking, they are very little help and have little knowledge. They probably see what you can see yourself on your online account. I could never get a straight answer from them and they are not local so they can't tell you much. If I had to load/unload myself, I would most likely use a Pods container again. Best cost efficient deal around.
I was very pleased with the quality of the pod as it will be traveling to a State that gets lots of rain. The POD driver was very considerate in placement of the POD, and the wooden slats at the bottom protect my driveway. I have called their Customer Service with additional questions and the employees are very polite and informative. I am happy so far with the quality and service.