PODS® Reviews
The pod was delivered in the time slot they quoted. I had some space left over inside the pod but was ok with that. I am comfortable that everything will arrive intact due to the excellent packing job done by the movers. The driver was courteous and careful. I chose Pods because they were recommended by a friend and wouldn't hesitate to use them again.
Susan M
South Casco, METhe crew was on time and did a great job. Everything I wanted done was done, without question. There was furniture being moved from POD into house and house to barn and from POD to upstairs in barn. There was not one complaint from any of the movers. I would recommend them - I am not moving again! Sue Mattson South Casco, ME
I moved from Kansas City, MO to Ohio and every step of scheduling and pick up in addition to how my account was charged was horrible. I was planning to pay for the move in one setting but they set me up for auto pay so that they could pile on the charges from delayed containers. Be warned, PODS for long distance moving is a no go.
Whenever I called, I never got a confirmation number and therefore had no proof I called to have the PODS picked up on a Friday after they were loaded. When I called to confirm there was not record of my call. I had to leave the property before the end of September because it was being sold. My landlord would not give me my security deposit until the PODS were removed and it took until Tuesday for them to be picked up. I hope I don't have to move again but if I do, I will find another way to do so.
Call Center people were perfectly friendly and helpful; local manager was horrible. Tried to push our delivery time back (we paid a rush fee for 'same-day' delivery and pick-up). Called to tell me that delivery would be late afternoon (our scheduled time was early morning), that there were 'other orders in front of us' and that they were 'not willing' to move the orders around in order to deliver at their promised arrival time. Would not let me speak with his manager or even give me his name. The containers DID wind up arriving close to the promised time, but only after a heated conversation that took much of my valuable time on an already stressful moving day. I was told that they 'recommend having PODS delivered the day before' What is the point of rush/same-day delivery service if it can't be honored? Just awful.
We used three PODS. The people we coordinated with, drivers and those that we called with a few questions were very cordial, provided options and did a masterful job in coordinating everything. Although it cost slightly more to move in this manner than using a traditional moving company, we found that the national average for customers filing damage claims was 20.4% for those moves , as compared to PODS which was 1.4%. Gary M
So far so good! They delivered the container and kept me updated as to the time frame was with a phone call first and through my account if the time changed. The guy who delivered it showed me the inside of the container and where the hooks were etc. He was really friendly! They are scheduled to pick up the container this morning and bring it to their POD location to keep it for a couple months.
