PODS® Reviews
Everything was excellent except one major problem that is still awaiting resolution. In multiple conversations, a delivery date was discussed and/or said but that date was never actually put on the agreement. I admit I never double checked but the entire processed started with I need the POD delivered on X date and we back dated everything so that date could be me. In a later call, I provided the exact apartment number and also asked for recommendations for a company to assist in the unloading. I know I had to have talked about the delivery date but again, the individual on the phone never entered that date. Because we were assisting a child with the move, it costs us two additional hotel nights getting the POD delivery scheduled. Still waiting resolution of our additional costs with a PODs "problem resolution" individual.
PODS was all in all very easy to work with. The storage was a breeze and the monthly rate was affordable. I scheduled the drop off online, and while we had to pay $100 extra for a same day drop off (make sure you call them if you want to do this!) and pick up, it was worth it. The driver called me en route, was friendly and professional, and the next pick-up driver was the exact same. Pods is a great option for people who want to have an efficient storage and moving option, rather than have to do double work of moving items out of storage, into a moving truck, and then out of the moving truck into your home. It just makes sense!
The first half of the experience went fine. The POD was delivered on time and the driver was amazing at dropping off the POD in the perfect spot. The transportation from PA to CO went smoothly as well and the POD arrived in the area on schedule. The delivery of the POD to the new address was terrible. The driver had the worst attitude, and even after finding several options for him to drop the POD, he just kept saying he couldn't do it, wouldn't do it, and eventually we gave up and had him return it to the terminal. It cost us hundreds of dollars more to then rent a Uhaul and drive to the terminal to unload our POD. The team at the terminal were amazing and courteous as well. But overall with the second driver's poor attitude and inability to deliver his POD, we spent several extra hours and a few hundred dollars fixing the issue ourselves. I wouldn't use PODs again.
Should have had a small pod along with the large one we ordered. Container was adequate, customer service was very good. The down side was not having a person look at how much we were moving and tell us if all would fit, because it did not all fit. We were not moving a lot of large furniture so was difficult to say how many rooms were moving.
I have used PODs before. They have very reasonable storage fees and I love the you pack nature. The transportation fee is average. The one issue I had this move is that was living in an apartment complex with underground parking. Due to the height of the container and lift, the POD had to be set on the street. I had to reserve 2.5 parking places on the street to allow enough room for the POD lift to get the container off the flatbed truck. Since street parking is limited at my complex, reserving more than one space was difficult since my car could only reserve one. A neighbor moved the barrier I put up the night before and it was only sheer luck that the spot on the other side of my car opened up an hour before the POD delivery. Of course, if you have a large reserved parking space like a driveway, parking the POD is not an issue.
PODS gives you a 3 hour estimated window for dropping off empty container and also for delivering it at destination. They were an hour late on drop off, and a DAY late on delivery. NEVER AGAIN. Used ABF before and no problems on either end. I would have used ABF again but they were booked. Will never use PODS again.
I was really impressed with the PODS process. We needed three storage units so it was a lot of stuff. The first POD was delivered on time and the young man that delivered it was very professional and courteous. He called 30 minutes ahead to let us know he was on his way then placed the POD on our driveway. When the second POD came, they sent the empty one on a truck and the driver was upset that they didn't send two trucks. He had a kind of surly attitude. He had to drop the empty POD on the street in front of our house, pick up the full POD, drop it on the street, pick up the empty POD then place it on our driveway. He then had to pick up the full POD. A lot of work but certainly not our fault. Two days later, the same surly driver just showed up. No call ahead. He had already dropped the new empty POD on the street and had began picking up our full POD. That's when I saw him and was shocked. Instead of picking up the POD while keeping it relatively level, he picked up the front of it about 5 feet off the ground leaving the back (door side) of it on the ground. This, of course, would have shifted everything in the unit back towards the door. I ran outside and asked him to please be more careful and to at least try to keep it level. His attitude was even worse after that. My third POD is being picked up tomorrow. I can only hope it won't be the same driver. It's a shame one arrogant non-caring driver had dampened out enthusiasm for the POD experience.
