PODS® Reviews
Too many errors on their part to list. Communication is poor. They didn't keep to their schedule or contract. I was speaking to managers the night before my empty pod was to be delivered. Filed complaint with their logistics office. Another complaint with the experience with one of the managers. I would not use them again.
Was perfect for my needs. I don't drive, so Uhaul was out. I didn't have enough stuff to justify a full-service moving company, but didn't want to leave all my things behind. One thing to note is that they can't give your delivery window more than one day in advance, which can be tricky if you are moving into an apartment building with a shared parking lot. Worked out just perfectly in my case, but it's something you need to keep in mind when making plans!
PODS delivery and pick up men were good, however the call center need to better understand and communicate the capabilities of their delivery and pick up. I was originally told by the PODS sales person that pick up might be able to take place on Sunday, however they are closed on Sunday, the person in the call center should have known when the center was closed and never communicated that it was a remote possibly. Then I was told that the pick up could occur on a Tuesday and once again, the delivery center was closed on Tuesday so once again the salesperson on the phone once again promised something that PODS pickup/delivery center couldn't fulfill.
The pod worked very well. Predicted delivery/pickup times did not work out (truck arrived later than we were told in all cases), but overall the service is good. I would use again. It's slightly tricky timing truck arrival for 4 hour New York City PODS packing window against arrival time of hired helpers.
Other than a small hitch when the POD was delivered at the origination point they did an excellent. I received confirmation of the delivery and pick up times. I was given a window each time and then a call from the driver when they were close to the destination. The items in the POD arrived in good condition. I have no complaints and would recommend them.
We are renting a POD for a month. Costing us about $500 for the big one, it's well worth it for us as we have two weeks before we can get in our new place. It only holds most of our furniture so if doing a whole house you'll need more than one for sure. The two men that we've had interaction with when dropping off and picking up our pod so far have been incredibly nice! Would use pods again but hopefully we won't be moving again soon :)
I ordered the POD it arrived when they said it would. I changed my pickup date 3 times due to my closing on my new home being changed and the painters taking a little longer then we originally planed on. Never had a problem rescheduling etc. They picket up the POD when I asked and moved it to the new place and then picked it up on the scheduled date for pick up without a hitch.