When I got an email telling me my order was cancelled, and I know I didn't cancel, I called and spoke to a very helpful young lady, after first talking to a man who was not willing to help me, I was on the phone with this young lady for almost two hours. There was a mix up in my order, no one bothered to call me and tell me my card was rejected they just cancelled the order" ; she stayed on the phone with me until she had resolved the problem. My only question is why am I paying $395 each for one 16ft and one 12 ft container. I was told the 12ft would be $177

I was very pleased with PODS. My only complaint is their online system, which is very "clunky" and is not very reliable (I made changes and didn't see them afterwards.)

On time. Sent lots of emails with updates. Need to include more info in the emails sent ie delivery info. Doesnt include where the POD is being delivered. Would be good to know that it is being delivered to their storage facility or a specific address. You call and get placed on hold for 15 plus minutes ...... Also my entry door two sliders were bent. I had to use skinny luggage locks as that is all that the damaged door sliders would allow. They should check that the door locks havent been stressed before delivery to new job site or offer free insurance if not able to be secured as usual. The guys packing my POD were surprised that it was like that on delivery and wasnt fixed before it was sent to me.

The CSR at PODS advised that I needed a 16ft. container so that is what i ordered. Unbeknownst to me, that container was not big enough, so I had to then order another POD container of 7ft. and pay an addl $1,000.00 to get all of my items transported.

The driver was incredibly engaging and very professional. He knew how to do his job well.

Excellent price and perfect to move at your own pace. Also, if you can watch the truck who delivers the POD, it's fascinating. A great service.

They have been and continue to be just what I needed and need for my long move and the storage of my household contents.

This POD has just gone into storage. Workers were great and did a good job.

I would give this company negative stars if I could. They pushed my delivery date back twice leaving me with no furniture for weeks. Then they triple charged me for all service totally over $7000 and took three weeks to reimburse me-and only did so after I contacted them. They are impossible to contact; I easily spent over 2hrs on hold, twice having to hang up because the wait was so long. I will NEVER use this company again.

I didn't have to be there for the pick up which was nice. The delivery guy, Tray, was very professional and handled the machine extremely well to get the POD into just the right spot.

Once they have your order they are impossible to contact via telephone, email, or chat!! I was put on Hold three times and the call was picked up and hung up....this after waiting 10-minutes each time. I even called as a govt customer twice and those transferred calls were dropped after waiting 10-minutes each time. The pod is OK and that is the ONLY reason for giving them an "average".

We chose a pod since we sold our home sooner than we thought and did not have a new home yet. So Pod was a good way to store our furniture for short term.

there were no problems with delivery or pick up of the pods.

Timely, without hassle.

I am dealing with them. not happy at all - can I give them zero stars? I am demanding a partial refund due to extremely poor service.

Dropped off and picked up great!

did everytging they said on time and with the minimum of fuss.

The POD itself is clean and in great condition. Their website was a bit confusing in terms of how the POD was to be delivered. I tried to be very careful to have the POD delivered so that the door of the container faced my condo, but it turns out I picked the wrong option and the door faced the opposite direction. I called customer service, they corrected the mistake and were very kind about it and got it done very quickly. The customer service was excellent and so far, the POD has been great.

Late delivery time meant loading after dark.

PODS was great. On time, friendly guy and would use them again.

Very good service. Pods arrived on time. When the Pods were moved there was minimal movement of the load. The driver was very knowledgeable and personable.

On time and nothing shifted in the pod.

This is certainly the best way to do a long distance move. Very reliable.

Great job from my packers in Texas. No breakage what so ever! Moved from Texas to Oregon so PODS had a long haul and they did great.

It was a difficult delivery to our new home, but Julian from PODs did a great job maneuvering and getting the POD right where it needed to be. The company overall was fantastic to work with. I was thoroughly impressed by the quality of their Customer Portal and the professionalism of their Customer Service personnel. We were happy with the cost of the total move from California to Seattle being roughly 50% of the cost of using a traditional moving service.

Customer service was not helpful and my Pods was not transported as promised. They were "investigating" my case but still haven't returned with a response (they did call to say they haven't gotten to it yet and they wouldn't be able to do much since they were going through a system upgrade). Definitely would NOT recommend using them. I still have not been able to get ahold of anyone to get final pickup. Seems like they make it difficult to return so they can charge more.

The Best service ever!!!!

I had high hopes for Pod. It was dropped of on the day that is was scheduled. The day is was to be picked up they said it was to wet. It was on a concrete pad with a concrete driveway. I called to tell them it was not wet. I could not get anyone to return my calls. Finally 5 days later they came and got it. The rest of the scheduled pick up times went as planned. Here is where I lost my patience. I needed a receipt for all my payments. They never emailed them and was not on my account page. Pod was going through a transition for new software and I understand that completely. But there is no reason to have to spend a full week, many hours on the phone, being transferred over and over to get a receipt. I could not get one person to put a supervisor on the phone. One lady let it slip that there was no supervisor there because she works from home. I finally threaten to sue them if they did not get me a receipt so I can get reimbursed from my employer. After about another hour they emailed them to mr.

Pod worked well for what we needed.

I love PODS! I have used them in the past and have never had a problem. I was given a window of 7:30 to 10:30 AM, the driver called at 8 AM said he would be there at 8:30 AM. Arriving on time, he had the POD unloaded in less than 10 minutes! The POD was picked up 2 days later without incident.

PODS did several things well: They gave me a competitive price quote, and they delivered my belongings intact from one coast to the other. My major disappointment with PODS was in their communication, customer service, and the timeliness of their service. They simply failed to pick up our packed container on the day they promised and never informed me in any way. This caused a 3 day delay, pushing delivery from a weekend to a weekday during Christmas week. This meant that my friends could no longer help unload the POD, so I had to pay movers to do so. Plus I was without furniture or belongings for an extra 3 days.

Very quick with dropping off the container and made the process very smooth. Highly recommend using PODS for your move.

The service was pretty good, but the lady who booked my service somehow left out important details and they tried to pick up my pod before it was loaded. But because the company called prior to pickup, I was able to rearrange the pick up.

Cheaper than other moving options and way more convenient. They were able to give me specific dates when my container would arrive and be picked up rather than a 3-6 week window (as was the case with the competition). Customer service was excellent!

Awefull expirence but the cheapest service. You certainly get what you pay for. They did not deliver the pod on time, also they did not pick up the pod on time. Would never use them again!

Very punctual about dropping off pod and placing it in my driveway.

We had a very good experience with PODs. The container was delivered to our home on time, picked up on time, transported with no shifting of our possessions, and delivered to our new home on time. We would recommend the service. The cost was more than UHaul but not having to drive our possessions ourself made the higher cost worth it.

The POD was brand new and so was in great condition. It was delivered on time. The driver had to turn it around so it faced the right direction and he did so quite graciously.

Totally satisfied with the PODS usage.

Good communication. Courteous staff on the phone and the delivery. Easy to reach with questions and reschedules.

So far, so good. Good communication, the Pod showed up on time as expected. The POD was removed on time as expected. I'm having the POD stored for 10 months and then delivered to a new home. I expect everything to work out well, but I can't rate the storage or delivery yet.

They gave me access to my belongings when asked and the move was fine.

So far, all is well. The furniture is due here on Jan 5th..

They were great and very convienent.

My experience using PODS when leaving Las Vegas and moving to Virginia was extremely successful. My POD arrived on time and was picked up on time in Las Vegas and Virginia. I would recommend using PODS and definitely use them again.

Very easy to use and transparent. Our container had a clothing moth infestation when we got it back. I think they should try a little harder to prevent pest infestations.

Great company and they were very easy to deal with.

Everything about them was a really positive experience. But, they should be more critical of who they refer for loading their POD. And they should communicate better with these movers as far as whether they really provide moving pads. I would use POD again, but I will not use the movers they refer on their website.