PODS® Reviews
POD's is a wonderful way to move! It is a much cheaper way to move rather than using a moving company. I hired a crew who were knowledgeable about packing a pod, and i saved even more. They were flexible when I wanted a smaller POD with just a little notice. I wish I had considered POD with my last move. I would use them again and recommend others to use them
I really appreciated the accessibility of the PODS staff via telephone to clarify and reassure me throughout this long distance move. Although there was a "hiccup" in one leg of the journey (my POD did not leave the original city as planned) I still give them a 5 star rating due to their overall customer service and communication. Phone calls, text messages and emails all confirming important information gave me peace of mind that things were going as I expected and planned. The drivers were very helpful, courteous and informative as well as experts at handling the equipment with precision. I chose this company because I liked the flexibility of all the arrangements - the ability to alter dates, times and deliveries. That is priceless in keeping stress to a minimum. My next move I will DEFINITELY use PODS again!
I used PODS because they are a well-known name in the moving industry. Never Again. We moved from Florida to Texas. The day our container was scheduled to be delivered, PODS called to tell us the truck broke down in Mobile, AL. Instead of sending another truck to pick up my container, they let it sit in Mobile, AL, with the broken down truck, for over a week, waiting for the truck to be repaired. To make matters worse, instead of being honest and telling us our container was stranded in Mobile, every time we called (yes, we had to keep calling them. They couldn't be bothered to call us to update us on our late delivery), they at first told us the truck was repaired the day after our scheduled delivery and was delivered to the local PODS facility; and that it would be delivered to our new home the next day (2 days late - I was okay with that), then when that day rolled around and still no container - they said the delivery wasn't scheduled in the system so the earliest they could get it to us was 3 days later. That's when I got angry. Then the day before the latest scheduled delivery, we found out that the the truck was STILL IN MOBILE, AL! The local PODS facility gave us the number to the Resolution Dept and FINALLY, someone started calling us back and keeping us updated. Of course, it's all excuses of why they couldn't get another truck to pick up the containers instead of letting them sit in a auto repair shop for over a week. We finally got our container over a week late. I would never use PODS again, and I absolutely would NEVER recommend them to anyone.
Overall, I had a good experience with the PODS storage container. There were a couple of small issues. The container was delivered incorrectly the first time, but they fixed it for free. Then on the 2nd drop off, the dates got mixed up and they almost delivered the POD too early (before I actually owned the new home I was moving into). Even though the professional movers did their best to tie everything down, the contents still shifted a three or four small items broke. The customer service was excellent and they took care of every problem that they could. I would still highly recommend the PODS service, it was very good.
This is the second time I've used PODS. The first was to move from Boston to Portland, OR, in the middle of winter, and they did a great job, despite the fact my delivery was delayed because the truck carrying my POD had a gasline freeze somewhere in Idaho. Not their fault. This most recent move from Portland to San Diego was not quite as smooth. PODS lost my gypsy moth form while I was en route, and it wasn't easy to straighten out. Then I stored the containers for 2 months while looking for a place to live in San Diego, and that worked out well. Basically, I'm pleased with their service, their drivers are incredibly pleasant and competent, and I would use them again for any long-distance move.
I love the POD service I received. I am putting my items in storage indefinitely, as I am going to be traveling for several years. The POD is a great system and the driver was very helpful and efficient. I love that I did not have to be home to have the POD picked up. I can't say enough about the great service. I would recommend the POD for anyone who needs safe, reliable storage of their items.
We used PODS to pack and move us from Washington State to California. Then we used them again to move us from one apartment to another and to keep some items in storage for a number of months. This storage POD was just emptied. They are the best movers/storage company we have used and we highly recommend them.
