halfway through - the 6X16 POD was dropped for us to load on time and he set it exactly where we wanted it set. Friendly and helpful. The destination is a few days away yet.

They were flexible and helped us facilitate a complex move with lots of moving parts. They are a little pricier than their competitors but worth every penny.

They were timely and very qualified. Efficient. Well trained.

If you've never thought about it....think again POD is the wayto go. They offer you everything+ when you are moving.

For the most part PODS worked very well for me. Just one damaged table at the end of the move.

Great service, customer service people were wonderful

Did not deliver my PODs as scheduled and were not truthful on the supposed delivery date

Timely to the max. nice people too

We packed it full and everything made it in good shape from TN to FL. By using this service we were able to leave before the POD did, get to the new location and prepare for the POD's arrival there. It worked out great.

I had a very good experience using PODS to transport my belongings a thousand miles. Every one of their support staff I talked to was helpful and friendly. The drivers were great at getting the containers into place and picking them up, and they were always within their given time window. My container made it from CA to CO without any issue, and I didn't find anything damaged in the trip.

PODS was a stress free and cheap way to move all of my family’s belongings. The container delivery allowed us to pack at our own pace, which works great with 2 young kids. Delivery options of off site storage or direct delivery to our new home gave us great flexibility. The drivers did a great job of maneuvering around tight parking situations. The cost was well below other options, and was so much better than renting a UHaul or hiring movers with their own truck that would have had a much tighter schedule for what our move needed. The space was just what we needed to move out a 3 bedroom house.

very good company and be able to reschedule it to fit my timeline as long as meeting the policy timeline.

there drivers off loaded and loaded the PODS as we direxcted them for the door line up

We were enamored with the capabilities of one driver.

About half the cost of national moving company, but we did our own packing of boxes and hired others (at addl cost) to load PODS

Podzilla is amazing and the driver/operator was excellent; this was actually enjoyable to watch.

Professional and prompt.

Very reliable and on schedule, easy the update as long as it follows the instructions of limitations

Good Software tracking

3 rd time I have used PODS, happy with their service.

We moved more than 2200 miles with this pods, the first of two planned. The main advantage for us was the ability to pack and load the pods the way we wanted, and not leave it to movers to do what they do. But expensive. Spent over $6,000 Nevada to Florida. The pods container was old and the door got stuck after delivery to our house. It had to go back to the pods warehouse to get the door opened and then returned to the house. So we lost two days in the process, and possibly more if they don't pick up the empty container right away. Obviously the load shifted a lot and we wondered if it was a rough ride or something else. Customer service could be better and takes too long to get actions taken. It worked out okay in the end but delayed the entire move. Now thinking if we should use pods again for the second part of our move.

Couldn"d have worked out any better. Was going to get two pods Rep told me to stagger arrival days in case I didn"t need two. My movers got all my stuff into one pod unbeliveable. Had to change days a couple of times with no problems. everything arrived in perfect condition not a scratch. It couldnt have went any better.

I live in a city that won’t allow PODS to be left on the street and don’t have a driveway so I had to have their city service where the driver brings the container and waits while we load it. We had 4 hours to load and I had booked this about a month in advance. The driver was an hour late with nothing but excuses as to why. Then he missed the turn for my one way street and ended up backing down the street. Thankfully nothing was damaged but I’m very annoyed with the way this panned out. Thankfully the movers I hired to load the container were amazing and able to get everything loaded quickly.

I had a lukewarm experience with PODS. Communicating with the PODS team to figure out how to place my container was difficult. Their website has some very vague pictures that you select from to tell the PODS driver how to position the crate. However, the pictures are confusing but apparently very important to decide how to place the container. I was initially reassured that the driver would coordinate with me to figure out how to place it, but I never received a call. I decided to call on the day of my container delivery to find out that the local container delivery branch was not informed to call me. The PODS call center was condescending and blamed me for not informing them to have the driver call despite being told that I would be called when I initially placed the order. In addition, the call center kept falsely telling me that the driver would figure it out on his own by talking to the city (???) to figure out where to deliver the container. I ultimately was able to communicate with the driver, but the PODS was loaded in the opposite orientation of what I wanted which was not ideal but manageable. Apparently, the POD orientation cannot be switched once loaded on the truck so there was nothing the driver could do once he had arrived. It was not the PODS drivers' fault but rather the PODS company's fault. I know a bit better now how it works, but I did not have this much problem with UPack. PODS needs to improve their website to explain how the container will be placed or just allow the client to directly talk to the distribution center a few days prior. It would substantially ease anxiety with the entire process.

Excellent delivery and pick-up

PODS kept in contact through texts and emails. The only 2 complaints I have are: 1.) The customer service girl who took my original order transcribed our zip code and all the PODS went to the wrong city, AND we were charged for a double delivery. We are in the process of disputing this. The other issue is waiting on hold for 45 minutes to an hour to reach customer service. Once I did get through, on the whole, they were very helpful. We have used PODS in the past, I would recommend them, but be prepared to wait on hold. (it's like calling Comcast, Verizon or ATT)

PODS were perfect for my move as I had a small amount of items. They allowed me to keep control over my items and moved the items in a very efficient and timely manner to meet my needs

No complaints. We got everything that was expected. All employees I personally worked with were professional and extremely helpful.

PODS customer service sucks, but I can't deny that the service they do offer is pretty good. The crews that dropped off and picked up our PODS were awesome and the friendliest people ever. Their customer service reps need to take notes from those guys. It may be expensive, but at least I knew my stuff would arrive in one piece because of the awesome drivers.

Everything worked out great!

Absolutely awful experience between the loaders/unloaders (3rd party through PODS) and then the PODS itself. Many of our items were damaged from rain/water, and there was also mold damage too. We were told that the movers would bring blankets, but then the movers told us that PODS was wrong and we needed to provide them. Several of our possessions were damaged, including, but not limited to: a knife set (molded), our TV stand (broken), dining room set w/ table and chairs (scratched & chipped), glider chair for our son's nursery (molded), two cribs (chipped and molded), couches (molded). If we knew that PODS would be inconsistent and reckless with our items, we would have went with another company. And they need to do better with recommending 3rd party movers. It reflects poorly on them.

The company made the move easy (or as easy as a move can be)

Customer service has been great with even complicated requests and changes. Delivery has been on time and the driver went out of his way to set up placement of the container on my tricky (less than completely flat) driveway.

We have used PODs for 3 mioves over the last ten years, and would use then again were we to move in the future. The PODs drivers delivered the pods within their time windows. Each driver called about 25 minutes before arriving to let me know they were coming. And did the same a few days later once the PODs were unloaded. I needed to delay the delivery date for one of the PODs and it was very easy to do.

Very much appreciated the great communication and quickness of packing/moving. Friendly and helpful guys, would definitely recommend.

Other than long wait time's to get a person (required to manage the move), everything was excellent. Delivery pickup and drop off were on schedule.

The POD was delivered on time

Everything traveled well from our location and remained in great shape while in storage for 12 months. Definitely recommend PODS for moving and storage.

Nothing was broken or shifted during move

hit a few issues - scheduling, pod door stuck. Miscalculating the square footage was a huge barrier and issue to our move.

Delivered on time and picked up the day after it was packed as planned. Would definitely use pods again.

Drivers arrived on time and provided good service.

They first unloaded my Uhaul storage items into a Uhaul truck, and the next day they unloaded my Uhaul truck items into 2 PODs containers

Changed pick up a couple of times due to work conflicts. Although the hold times were long, the customer service agents were knowledgeable and professional. Drop off, delivery and pick up was timely and handled with care. No damage to any goods.

Customer Service is difficult to access

I have used PODS before with no problems.

I think PODS is a great option for a long distance move like mine (OH -> MD) in terms of cost and flexibility, but going through the process for the first time I did a lot of things wrong just due to lack of information. So, while overall I think I had a good experience, I believe they could do a better job of guiding folks new to the service. This could take the form of a better organized or more detailed website, training their phone staff to give information about what to expect, or even preparing the delivery drivers to spend a tiny bit more time with customers after dropoff to ensure the POD is able to be opened normally.

Everything was spot on from container size and delivery of container. I feel quite sure the pick up portion of the POD will be just as good.