PODS® Reviews
Outstanding Experience with PODS - Consistently Reliable and Attentive I have had the pleasure of using PODS for my moves on four separate occasions, and each experience has been nothing short of fantastic. Here’s a breakdown of why I keep coming back to PODS and why I highly recommend them: Did this transportation option work well for the size and distance of your move? Absolutely! PODS provided the perfect solution for both short and long-distance moves. The flexibility in container sizes made it easy to choose the right fit for each move, ensuring that all my belongings were accommodated comfortably. What was the condition of the truck, trailer, or container? The condition of the PODS containers has always been excellent. Each unit I've used was clean, well-maintained, and felt brand new. This level of upkeep gave me confidence that my belongings would be safe and secure during transport. How was their customer service during booking, pick-up, and drop off? PODS' customer service has consistently been top-notch. From the booking process to the pick-up and drop-off, their team was attentive, helpful, and professional. They communicated clearly and ensured that all my needs were met promptly, making the entire process smooth and stress-free. Why did you end up choosing this company? I chose PODS because of their reputation for reliability and flexibility. Their ability to deliver and store containers at my convenience, coupled with their excellent customer service, made them the ideal choice for my moving needs. Each time, they have lived up to and exceeded my expectations. Would you use them again? Without a doubt, yes! Having used PODS four times already, I can confidently say I will continue to use their services for any future moves. Their consistent quality and attention to customer needs make them my go-to choice. Other general comments, concerns, or interesting tidbits: One thing that stands out about PODS is their commitment to customer satisfaction. Whether I had a last-minute change in plans or needed extra assistance, they were always ready to accommodate and assist. Their flexibility and dedication to service are truly commendable. In summary, PODS has made my moving experiences easy and efficient time and time again. Their well-maintained containers, excellent customer service, and reliability make them a standout choice for anyone looking to move. Thank you, PODS, for consistently delivering such outstanding service!
So far so good. We are storing our things in a POD for the summer before moving the POD across the country. PODs gave us what seems to be a fair price (it was comparable to Pack-Rat). My only complaint is that it was a bit hard to understand the women I spoke with when booking the POD, but she was very nice and informative. Overall they answer the phone right away (or within a 5 minute wait), which is nice. She recommended the perfect size POD after I described what items we were moving (small 4 bedroom house) They called before dropping off the POD and called again upon pick-up. The POD arrived when scheduled and was clean.
These people are lying thieves. I arranged to have a pod delivered in front of my building. Spent hours on the phone making sure everything was planned for and paid for the service. Well the morning the pod was supposed to be delivered the guy shows up, has me sign additional paperwork and then decides he doesn’t feel like unloading the pod. He starts telling me they can’t leave the pod on the street even though that was clearly what had been arranged on the phone and had been previously done. He tells me I have to leave it on a side street. I find him a space on a side street that is much less convenient. He decides no, a side street won’t work and says “I don’t have time for this” and starts to drive away. At this point I am screwed. I have to be out of my apartment at a certain date and I had hired movers to come and too late to cancel. I’m crying and on the phone with my landlord trying to figure something else out. Finally, after me literally BEGGING, this rude man leaves the pod (illegally I might add) in a parking lot 100 yards away from the entrance to my building. They refused to compensate me for the additional moving costs. These people are lying crooks. Avoid at all costs!
The two 16 foot PODS were enough to fit in all of our furniture, etc. The scheduling rep suggested two on my description of what we were shipping. Containers were clean and in good shape. Customer service was excellent all the way. My wife said we should use them so I chose them as our movers. Would definitely use them again. Recommend setting up an online account to track progress of your containers and/or make changes to the schedule.
REALLY be careful about what is put on the top of the container nearest the door. If your packers put a mattress or bedframe or something in last to hold everything in, don't let them put anything higher than that up top. They might be trying to help you get the last items in, like mine were, but it will be grief when it gets to your destination - those containers are tipped back and forth a lot and things move.
PODS exceeded our expectations. They delivered our PODS on time, accommodated a last minute change in POD size and delivered our PODS to our destination ahead of schedule. We ran into a snag with scheduling the pick up of our empty pods due to the busy moving season at our destination. We weren't told that we should schedule the pickup when we scheduled our delivery. However, the local PODS team did work with us and were able to pick up the PODS two days sooner than the original schedule. We picked PODS because we needed storage for a month.
Our two movers - Mark and Kenny - were absolutely amazing! They arrived right on time. They were very professional as well as personable. Both men were completely organized and work effectively and efficiently. They knew exactly what needed to be done and the order in which it needed to be done. Kept us organized as well! They handled everything with care. I couldn't believe they had everything loaded and we still had room left! I could not have asked for anything more from these two gentlemen. I would highly recommend them! I would love to have them here to help us when we are ready to move in! Mark and Kenny are perfect ambassadors for Tip Top Movers! I thank them for a great moving experience!
