PODS® Reviews
While the PODS container was shipped just fine with no damages, they had a delay of 3 days and ended up charging me for a 2nd month of rent due to the delay on their part. There have been dozens of support calls and this issue is still unresolved as of writing this review (I have a balance for the 2nd month). There were a few other internal communication issues they had with picking up the container but ultimately it worked out. It was just dealing with support calls all the time and re-explaining the same thing over and over. The customer service people basically lie to you a lot to make you happy. Make sure you are physically there for pickup/dropoff, expect delays that incur more rent charges, and make sure to record all of the phone calls with support.
We had a nightmare experience with PODS. Twice they cancelled the delivery of our POD without even contacting us AND they don't know why it was cancelled. The customer service was terrible, with a difficult time reaching supervisors and no explanation. We were out several thousand dollars due to the fact that we couldn't live in the apartment for 2 weeks without our furniture so we had to stay with friends and family. I WILL NEVER USE PODS AGAIN.
PODS is very inflexible. I provided more than 3 weeks notice and they were still unable to comply with my needs. The driver himself was wonderful but their system is not customer friendly in any way shape or form. It was frustrating. Ultimately things worked out but a move is stressful enough. They added to the stress
We were expecting a 12'x12'x16' container and a 8'x8'x16' showed up. The driver told us it was the largest size they have. The container was clean and in good condition. Customer Service was very helpful and always available. Pods was recommended by a friend who made a similar move. I would recommend them also. Luckily everything fit perfectly in the Pod.
This container was the perfect size for my move. I was a little skeptical of everything not being able to fit, because I have big furniture pieces, but it worked. I moved from GA to TX. I had a 2 bedroom 1189 sqft townhome. My pod contained 2 beds, 2 dressers, washer, dryer, u shaped sectional, a good amount of boxes and other miscellaneous toys like bikes, etc. The person delivering the POD was communicative and they delivered and picked up on time. GA to TX is a far move, 17 hours to be exact, and I didn’t want to be hassled with gassing up a Uhaul or anything. I would recommend moving with PODS when you’re moving far. It may be a little pricey, but the worry free part is worth it.