PODS® Reviews
website down for over 9 days, could not log in, phone "support" took 3 hours on hold, when they finally answered, they could not help, nor would they give me a local number to inquire where my pod was. It arrived as if by magic only 6 days late, thus costing me another month of charges, trying to get this resolved, wish me luck...
We hired a wonderful two-men crew to empty the remaining items in our PODS containers. These men are hard-working and very patient with customer demands. Boxes to be figured out (where to put them) and heavy items to be handled up the stairs (quick reasoning and teamwork). They went above and beyond making sure that all went in where we wanted. They even found fallen hardware pieces for various items. They measured walls for a few items to decide whether these would fit or not, willing to move the furniture several times before our final decision. Prompt and precise arrival time, a full-on toolbox and expertise to assemble furniture items (we asked assembly for an unusual rustic table, so he finished it in a breeze!). If we ever move away from here, I can use this company again.
Awesome experience with PODS both at our house in CA and here at the condo in Detroit. Very friendly and super helpful drivers. The driver in Detroit helped find a spot to put the POD when the one the HOA had approved did not work and even waited for an HOA board member to come down and approve the new spot.
I moved from a single family home to an apartment. I would not recommend moving with PODS if you are moving into an apartment or from an apartment. I was surprised to learn that they don't do same day drop off and pick up, and they don't pick up on Sunday. My POD had to block the loading dock longer than necessary. If you are moving between homes I'm sure it's a different experience, but I wish I would've used a different service for the apartment move.
When undergoing my latest move, I liked the idea of not having to drive a large moving truck through a new city, so I went with PODS. The entire process was pretty simple and their website allowed me to follow the location of my pod as it was transferred to the new city. The only downsides were the size of the POD and the inconvenience of having to place the POD without much flexibility. As I was moving more than 50 miles, I had to choose between the 8 ft pod and the 16 ft pod. After describing what I expected to be moved within the pod, the customer support person recommended the 8 ft pod. He seemed pretty sure that we would be able to fit everything in there. Once the pod arrived, I was unconvinced. The movers that I hired to load the pod did end up packing everything in the pod, however, once the pod was opened at the new location, there was definitely some damaged pieces. While I understand this is more of an issue with the packing of the pod, having a 12 ft pod option would have offered more space which might have saved some of my pieces. My other complaint is something to be expected: the placement of the pod. Once the pod is delivered, there is obviously no way to move it. This proved to be a bit of a problem when moving into my new apartment. There were not many side-by-side parking spots to sit the pod, so we had to place it rather far from the entrance which was very inconvenient. These are just things to be aware of when using PODS. I really do think that I will be using them on my next move in a few years, but with a better understanding of the process.
Could have been great. The good - pod arrived, was picked up and dropped off at new destination exactly when the company said it would be. Very efficient. The bad - when booking I listed the size of our place and all of the furniture we needed transported. The size container we were told to get was far too small and the company was unable to adjust this at a similar price to that at booking when I later expressed concern (I am suspicious that underestimating container size is intentional as the cost of switching/adding containers is much higher closer to move time). We had to part with a bunch of furniture :(. Also they need to do something about communication - I had no problem booking, but spent well over an hour on hold trying to get info/make adjustments. Overall I'd consider using them again but choose the container size myself. If there is a similar company with better reviews on communication I'd use them instead.
PODS was atrocious. I originally booked they 5 months ahead of the move due to their good industry reputation. They no-showed on my dropoff date, then called that evening stating they could show up in 3 weeks and oh-by-the-way it'll be an extra $500. Ended up having to cancel and go with UHaul, which has been good thusfar.