PODS® Reviews
Logistics: PODS was on time with delivery and pickup. Communication: The website service was terrible once I was a customer. The login link repeatedly failed to connect to my account, definitely a software glitch. I had to call directly each time to continue our business. Cost: Rental and storage were reasonable. Freight transport was unreasonably exorbitant. This was frustrating and still remains unresolved. I booked the 1st POD in April and received a decent freight quote. I added a 2nd POD in July and the freight quoted was $2000 more than the the 1st POD, with no explanation or negotiation. No agent had the ability to make adjustment, with no supervisor or back office management to appeal to. BOTH PODS were picked up at the same time, from the same place, and delivered to the same location. How can there be a difference of over $2000 in freight? Service agents insisted I must pay first and ask for an adjustment later, after the fact. This makes no sense to me. I have disputed the freight and requested an adjustment. I have not received any communication back from PODS accounting management.
POD was not delivered within the 2 hour window. I was not updated on what the problem was. I had to make several phone calls. POD was on a truck that got "stuck" and was waiting for a tow truck, but I was not apprised of the situation. It was frustrating. Otherwise I was pleased with the pick up and storage part, just not delivery.
My loading was in the afternoon, so I imagined the loaders would be tired out from an earlier move. Not the case. Two guys (sadly, I didn't get their names) from Lewis Moving Company came in and loaded a 16-foot pod, plus moved a bunch of heavy furniture into the garage in way under 3 hours. How they managed to fit everything into the pod I don't know, but they did. Of course, I won't know how secure everything is until I unload after a long-distance move, but from this point, 5 stars!
We were cleaning out a 10 x 20 storage unit in NJ, having moved to Florida over a year ago. Everything went smoothly (we haven't yet had the delivery in Florida yet, but I expect excellence again). We had the POD for 3 days & that worked fine. If we could've used PODS with our full move last year, we would've. Logistics prevented that.
Pods phone staff are very good and helpful, and the company is flexible about changes. My one complaint - the latch on one Pod was very difficult to operate; the moving guys could figure it out but not me. Pod deliverers should demonstrate locking/unlocking, and Pods should get its latches fixed if they are very hard to operate.
I would not use PODS again. The container left several days late despite assurances that it was on time (I know this because I put an AirTag in the pod, so I was able to watch the entire trip). The CSRs seem to have no way to check the actual location of the pod while it’s in transport or storage, which is a problem during a cross-country move. The pod was then late despite a 9-day lead time, so we had to cancel our movers. The customer service during booking was exponentially better than the customer service after drop-off and during transport. Also, it's extremely frustrating to not have a delivery window or a confirmation that the pod is on-time until literally the night before delivery. It's impossible to book movers this way.
Efficient, timely, and customer driven. We only has two small issues with the contents but they can easily be repaired. POD arrived as ordered, transported as requested & delivered when expected. We were also able to change the pick-up date with no issue. Thank you POD for making this move seamless.