The POD worked perfectly. It arrived, and left in great condition. Great customer service. We had used them previously, and would use them again.

Horrible from beginning to end. Delivered a POD with a hole in it, filled with water. Was supposed to have a lock, they forgot it and told me to go buy my own. Damaged lawn/sidewalk when placing it and tried to use the clause in contract “they are allowed to go off the driveway if not enough room”. 40’ wide driveway not enough room??! and then fought my damage claim! Failed to pickup on delivery date due to a ‘system issue’ and said they had to push it out another week and delay delivery a week - as they “had no drivers available”. That was another battle to resolve. Delivered POD to final destination with a tear in the side and door that was bent and wouldn’t roll up. Clearly, mishandled in transit. Never offer any compensation for the hassles but charge hefty a la carte fees - fee same whether storing off site at your own property or their facility (how is it not less if you’re using your own property and not their facilty), charge fees for pick up, charge a drop off fee, and of course the travel fees. As if you can pick it up and drop it off yourself! Would never recommend or use again!

We had a great start, though a rough transition. I called to change the pick up date, but the units were still picked up on the original date. I had to call to have them brought back out. It set me back one week.

PODS was great! It was dropped off on time with no issues. The guy dropping it off called me and communicated well. Will definitely be using PODS again!

Excellent service and communication. Punctual and easier than storing and moving things several times.

I was satisfied with PODS

For a company whose main business is logistics, they aren't very good at it. I had to go to them, repeatedly, to get information about timing of deliveries and pickup. They never called when they promised - I had to call them.

The was a positive experience I will be recommending PODS in the future.

Great option for long distance

We completely filled the 16' POD and needed more s[ace.

Very thorough and brought pod on time and explained the entire process. The follow up was impressive and impressed me.

The POD company made the delivery of our storage container easy. The person who delivered the POD was prompt, efficient, explained how to best load and secure the pod items, and how to work the lock. He was also very friendly and funny! He made us laugh, which we really appreciated, because we were stressed with moving.

Worked like a clock. On time, met all schedules and great communications for status

Vyking loaded the POD. Excellent job! The fellow who dropped off the POD did not do as good a job and should have checked with me when he dropped it off. I had the area all cleared out and he made an assumption that ended up doing some damage to the lawn of the HOA.

very wise decision as storage was offered reasonably.

Everything went smooth

POD was located exactly where I wanted it (best PODZILLA driver in Ohio)! Giver her more MONEY or loose her!

My stuff arrived- just not all in one piece. This is partly to blame on the movers I used to load the pod. The pod’s door also came dented which made rolling it up and down difficult at times especially in the humidity. The pods are also bug and spider friendly so be aware when packing and sealing your items!

They delivered and picked up on time and our stuff was intact.

Excellent service, good communication, on time

Timely drop off and pick up. Got it in a tight squeeze spot very well

Drop off and pick up of the container was exactly as scheduled. The Pod was an ideal container.

Disastrously bad. Do not use PODS. Late to pick up loaded POD, forcing us to go around it to load the Uhaul carrying the things we couldn’t do without. We ended up getting to our new place after midnight, instead of early afternoon. At the new house, they claimed the POD wouldn't fit in the driveway & they couldn't put it on the street without a permit. The Permit Office said PODS should be handling the permit issues, but never do and constantly give their own customers & the Permit Office a terrible time about it. Permit went through & was sent to PODS, but they ignored it & never told us. We learned of this from the Permit Office a day before it would have expired. We had to apply for an extension. It was granted & sent to PODS. We rescheduled delivery. Day of, the driver said we'd need a permit. We told him PODS had been sent one. He didn't have it. His boss insisted he'd never been sent one, said he'd refuse to place our POD without US giving him the permit, even though he’d been sent it twice, then yelled at me until I hung up. I called customer service, & they said they could do absolutely nothing at all. I asked to speak to anyone in charge multiple times. They refused. When I asked one more time, they just said "Okay, have a nice day" and hung up on me while I was still asking for any kind of help whatsoever. We applied for another extension, rescheduled with our movers a SECOND time, & arranged for a third copy of the permit to be sent to PODS. Permit Office also explained to PODS that they needed to print the permit and take care of posting it. The POD arrived and was placed, and the driver did not have a copy of the permit—didn't even ask for one. I asked him about it, & he said "Oh, that's for you to take care of." Fortunately, we had obtained our own physical copy, anticipating something exactly like this, & posted it ourselves. No accountability, no understanding of what their responsibilities are, no customer service skills, no corporate authority or responsibility, no consistency, lying, shouting, general hostility and shocking levels of ignorant incompetence. Avoid PODS at all costs. They are an absolute quagmire of failure and will drag your entire move down into it with them.

Excellent way to move a house with their loading and unloading machine for the container.

Arrived ontime and picked up on time.

Easy peasy, quick, would do this again.

POD carrier appeared in good/fair condition. Did not appear to show any water marks/stains, and no leakage. Undercarriage had a few rotted beams but appeared to be durable to handle the load. Drop-off coordinator was very helpful and made sure the POD was moved off the lawn. POD was fully loaded. Would use again for long distance move.

I had problems with them from day one. There is no communication between the people that work in the company. Information doesn't get passed on. Someone dropped the ball on the container for when it was to be dropped off at the place of residence. 4 days later after another conversation with a customer service representative the container finally shows up. Would not recommend this company to anyone if you are looking for a stress free move.

They were punctual and professional. Not ideal for city location, like ours with limited parking space due to size. Their pick up equipment was bulky and hard to maneuver. Would use them again in a different location.

PODS container drop off and pick up was on schedule and the drivers were very experienced and helpful.

The number and size of the PODs were underestimated causing us to go to another company to complete our move

If I were to move again, I would use them.

Very prompt and professional employees. Extremely knowledgable and efficient with both the delivery and the pick up of the POD.

It's not over yet, as I have a small container coming tomorrow. They were pretty good, as my furniture arrived in good shape. The problem is with scheduling, and knowing ahead of time what the possibilities are.

They're a pioneer and are big, but they haven't become lazy and complacent. I'd rate them highly. Very friendly, competent, flexible, communicative. The dropoff and pickup outbound and inbound were done by skilled workers. Happy with every aspect of the move and would recommend them and use them again.

Pod is by far the least expensive and most convenient way to move a household. Love it.

Easy to use. Economical. Would use again.

This is the 2nd time I have used PODS. I had 2 16' containers and used professional loaders/unloaders. PODS was on time and very attentive to placement of the POD. They stayed in contact as to arrival time and drivers were pleasant and attentive. I highly recommend them.

Concept it great. Delivered on time. Price was what they said it would be. Great Customer Support. Website could use some work - half the time it was down and I had to call the 1-800#

Were able to place POD in my specified location at both locations.

Got my things from TX to WA in good condition. Drivers were very communicative. Only complaint is it took 2 weeks of transit. Customer service was good over the phone but the website is very lacking. It's difficult to do anything without a phone call and at one point half of the website switched to French. Initially they quoted me 1 week of transit, but once I started the actual purchase process they said they needed 2 weeks. Container was larger than I needed, but that's because I left behind all of my large furniture. It was in excellent condition structurally and cosmetically. They sold me a lock, I don't know if there's a way to not buy that from them with the container. They did a good job providing references to moving services to help with the loading/unloading. Overall cost was comparable to a UHaul rental+fuel.

They were very willing to work with me on scheduling as the pickup was scheduled for the same time as my movers. It was a stressful day, and I was so happy they were so helpful.

Easy to work with, easy to book. No hidden fees. Guys who picked up and dropped off the pod were MASTERS with the Podzilla spider thing. Was quite beautiful to watch. Anyways, the 8x8 Pod was just enough for my 1-bedroom apt (granted, I didn't have a couch or dining room set. If you have more furniture, would need to increase to a larger size.

Did good job on getting POD moved

The drivers are first class and are always polite and respectful! They make sure the pod is placed in the most efficient position to enhance loading productivity!

They were good in all aspects of the transaction and showed up as promised. However, the local service center in Asheville, NC, advised at the last moment that they could not bring our containers up the road to our home after we had repeatedly asked if this would be a problem when booking the service. This created additional work for us to book alternative transport of our belongings.

Very efficient. The people who delivered, picked up, redelivered, and picked up were great.

Excellent service. Easy to manage online. Competitive price.