Good company, very reliable

Customer service department is awesome, every time I called to get assistance with adding or changing a POD order, they were pleasant. Driver dropping off and picking up POD was super nice.

The redelivery driver did not redeliver my container on the day that we had agreed on months ahead of time, and had a nasty attitude towards me and my apartment's management team when we tried to find a solution. He ignored all of my calls and when I called his supervisor, he ignored my calls as well. I had all of my essentials inside the container, so I had to stay in a hotel with my two cats and buy new food/kitchen utensils/litterboxes until the box was delivered. I was not reimbursed for the expenses I had because of this screwup, and when contacting a supervisor, the delivery manager, and even corporate... NONE of them responded back to me even though I called multiple times and left messages. PODS did not care at all that they left a young college student stranded hundreds of miles away from home with nothing but carry-on luggage and some food that was bought from the airport. When the container finally did come, the same driver gave us attitude again and placed the box over a parking space that we told him not to place it on. The emotional and financial stress that this caused me was not worth it. Completely unsatisfied with this company, I will never use them again and will encourage all of my friends and family to avoid them at all costs.

Delivery was on time and professional.

Excellent customer service

Meh. They delivered on time, but the driver did not place the opening of the pod toward the door so we had to walk around it to load. My daughter was the only one there when he left it and he told her it couldn’t be turned, but there was plenty of room and my loading company assured me they could have turned it the correct way.

Organized, easy to work with, and had really great options at reasonable expenses!

First time I've used PODs for a move and I would definitely use them again. Easy to schedule pick ups and delivery. The cost was much less than a traditional moving truck. Nothing damaged or missing. Great experience!

Professional, easy to use and contact with questions - wow what a terrific company. I will use them again when we move!

Great service, great driver, excellent price

Charged way more than the estimate. And at one point couldn’t find my POD. Poor customer service.

Everything from the initial drop off to load through the drop off at our destination. All of the drivers were great.

Great not having to worry about my stuff moving cross country. Very pricey, though, and too many black-out windows for delivery options.

I used PODs because I needed to move stuff out of my house over a 1 month window. At both ends of their service - container drop-off and container delivery to my new location - PODS was great. From scheduling, to communication with the truck driver, to pricing - everything was easy and straightforward. And on either end I hired great movers (like Bell Movers in Maine) to do the heavy lifting and it worked out really well. We used a "moving company" several years ago to make the same move from PA to ME and it was a disaster and the complete opposite of my experience this time.

The pods arrived on time, if not early, for both pickup and dropoff, and it was convenient that I didn't have to be there when the pods were picked up. Some of my stuff got a little dusty and beaten up, but the things I took the time to carefully pack with bubble tape/ cling wrap etc were in perfect condition so I wouldn't hold that against the company but rather my care in packing up the pod.

Expensive but worth not driving a truck on my own for 3 days.

One of my PODS arrived on time. The other never showed, with no call or text or anything. After contacting customer service multiple times, I was told they can't deliver it for 2 more weeks at the earliest. They've already had it 3 weeks, now adding 2 more weeks. It'll cost me hundreds out of pocket to hire movers a second time, pay for replacement items I need now, an extra month of PODS storage cost, and so on. Stay away from PODS.

Some communication issues but overall PODs has been great so far. I would recommend them again.

PODS were great! Pick up and delivery was easy to schedule and the POD showed up as planed.

came when scheduled, at pickup end.

The container company showed up at the specified times they said they would and were polite.

great drop off at first location/and pickup. But, I ran into a problem with the pod not latching at the first location. Needed to find a very strong guy to muscle it into place, as the customer service couldn't send anyone and I couldn't leave the container unlocked. Great delivery to my new location, and the delivery guys hung until I was able to open the pod all the way.

Great service even with the difficulty of finding a spot for the POD at our new address.

Everything was great. Price was the biggest consideration. Using PODS was 1/2 the price of a national moving company. Plus, nothing got "lost" or delivered to the wrong client.

Service was great. POD was delivered on time. Pick up had to be moved a day early due to city street issues. While POD was already fully booked that day, they sent a truck out ASAP to pick up the POD to avoid having the city Police tow it.

Great decision on our part to consider hiring this type of a mover to ship our stuff 1800 miles.

PODS delivery and pickup scheduling was very easy. All deliveries/pickups arrived on time with calls ~30 mins ahead of driver arrivals. Drivers on both ends were courteous and helpful, and all of our items arrived without damage.

The POD itself and drivers were great. Seems very secure. Scheduling the POD dropoff/pickup with customer service was a little difficult since they would not allow us to have any input as to dropoff and pickup times.

Fascinating technology. Best option for folks with a complicated schedule.

pods were roomy and clean; crew arrived on time. For those considering pods, the only negative is that you need to plan on your pods taking 8-10 days to arrive at the new destination.

No complaints on the pod, drop off and pick up. All that went fine and was as expected and advertised. Extremely convenient and easy, but it seems way more expensive than it should be. I would most likely not do it again do to that cost. If it was only 15-25% more than doing the rental truck/storage, it would be reasonable and I would do it ever time.

They delivered the PODS container 3 days later than agreed upon date, ordered well in advance. We had to miss scheduled get togethers with friends and neighbors to say good bye in order to pack up the container and get out of the house on time. Also had to pay for extra movers on a different day.

The move isn't yet complete, but so far so good

Customer service is great on the phone and responds to any questions very clearly. All concerns are addressed. Delivery and removal of containers are handled promptly and positioning requests are taken into account.

Initially worked with Frank at PODS. He was outstanding and everyone else I spoke with was very good. Timing was perfect and the gal who delivered the PODS, Kelly Owen, was very informative and professional. Very pleased with with PODS and would use them again.

I do not want to say

Delivered door to door. Everything arrived in good shape and we didn't have to do the driving.

Did pack my POD correctly as as a result I had issues opening them for unload and some of my items here damaged.

From its customer service, to its drivers, to even the website itself constantly crashing, this company just wants to tell you "no." After agreeing on a tight schedule for a cross-country move (roughly two weeks), I was met with roadblocks at every stage: Initial drop-off (driver tardiness, container placement); Initial pickup (claimed to need extra days for lack of available drivers); Destination drop-off (claimed to need an extra week, unskilled driver parked in a possibly illegal spot across a busy thoroughfare from the apartment); Destination pickup (leaving container in said spot for three days). It almost seems as if PODS wants customers to keep the container for more than their month-long lease... And, get ready to hate yourself as you realize the only way this is getting done is by browbeating customer service reps across continents into doing what was agreed upon in the first place. I suppose if you have a couple of months and are moving between suburban locations with nice big driveways, PODS could be a decent solution. But for a quick city apartment to city apartment move? Thoughts and prayers... Additional star ONLY because all our s*** got here in one piece.

Very good...but would recommend taking two PODs when moving a 3 bedroom house. Even the 16' container is marketed to move 2 bedroom apartment, it falls short...

So far, so good. Delivery was punctual and the container placed exactly where needed. They still have to move it to Vegas, but no concern on my part.

Pods were delivered and picked up on time. Problem was I had to order a second pod because one pod was not enough. I was told one pod for a 3 bedroom was perfect.. WRONG! The moment the pack and load people saw only one pod, they told me it wasn’t going to work. Pod must be use to the under sale because I had no problem adding a second pod. It would be nice if the customer service people were trained better. One pod for a 3 bedroom house is not enough. Don’t be fooled.

First time using Pods and worked very well and was extremely convenient. Only issue was opening the pods after the move. Will pack smarter in future.

The container arrived right on time, was in excellent condition, and the driver was helpful in answering all of my questions.

The POD was delivered, picked up and moved to the new location and removed very punctually. The drivers were in contact with me and were professional and pleasant. Overall, I was very pleased with them and would use them again!

A great experience all the way around

Outstanding customer service. We used 3 POD containers, all arriving and departing on different days, and had tom change the schedule several times. The agents at PODs made everything easy. The entire move was very smooth

They movers took advantaged of the veteran with stage 4 cancer liver and lung cancer in the hospital and blind wife.