Will at the Streetsboro location rocked, the drivers in both Austin and here in Cleveland were true pros. While the website is painful, the people are great -- would do this again.

Phone staff at Pods were excellent. They made the process easy and were professional in setting up the reservation. Company allows us to move dates around as conditions warrant with easy to use online processes. Drivers were efficient, on time, and followed our directions. Management at regional Pods storage forgot to include a paid for lock for the box, then said it wasn't a big deal-I could just go to the nearest store to pick one up. Inventory control at Pod warehouse lacking. A hassle that I didn't ask for costing Pods an otherwise excellent rating. National Pods staff did compensate for cost of lock and shortcomings of the Birmingham, AL management staff.

The PODS delivery and pick-up drivers were very accommodating and did a great job placing the PODS where we needed them. The PODS were clean, dry and served our needs well.

Reps on the phone were helpful with every part of the process from making the reservation to the handling of issues that arose during the time we were actively moving. All those who moved our rented pod were professional and on time. They even called me a half hour prior to dropping off or picking up the container-which was in good shape. When other parts of service fell short of what was promised, apologies were given and financial adjustments offered and made. I would use this service again should the need arise.

Every interaction with the company (mainly through their phone operators) has been forthright and straightforward. The operators were invariably cheerful and polite. The service cost what they said it would. The pods were delivered, picked up, and transported when they said they would be. The pods were clean and the drivers I watched were careful and efficient. I have not yet scheduled the final delivery, so I cannot speak to any damage that may have occurred in transit, but I have my fingers crossed. At this point, I will definitely use PODS for my next move.

PODS was pretty easy to use for this move. We moved 500 miles away and got the 16 foot container for our 2 bedroom apartment. The POD came on a truck and double parked on the street for our 4 hour load time. Booking was super easy over the phone and they have a customer portal so you can see everything later and make updates if you need to. The day of the move, the driver was very friendly and called when he was en route, when he arrived, and when I had an hour left on the load time. We are storing our stuff for now while we finish securing our new place so even the storage options with POD is great. Just make sure to have your own lock for the container and take a pic of your container number (our guy was out of tags - but this is a smart move regardless)

Driver worked with me on logistics and scheduling - very professional.

Our pod will be in storage for a couple of months while our home is finished but the experience so far has been fantastic. Communication is clear and timely. The pod delivery and pickup went flawlessly.

PODS has been late for both the dropoff and pickup of the container. The customer service was rude and not helpful. It is the cheapest option though, so you get what you pay for.

I am filing an insurance claim as one of the PODs arrived with serious damage to the floor, causing damage to my furniture.

The PODS were an EXCELLENT way to move cross country. The containers were stored in a secured facility and you had access to them at the warehouse if needed.

We had never used Pods before but were pleasantly surprised how spacious they were. 2 containers fit our entire 4 BR, 2.5bath house including basement, garage, and shed items. The containers were in great shape and it was captivating watching them get dropped off and picked up. If we ever move again, I'd definitely consider Pods.

A bit pricey but is great and reliable.

Good. Most of the scheduled times were met, with the exception of the final POD deliveries in TN. We scheduled the delivery for 8/4, but it was never completed, and we had to schedule again for 8/11 causing a delay we had to pay for.

Very on time and stayed in contact from drop off to pick up

I highly recommend PODS!

Pickup and delivery events were on time and expertly conducted.

PODS was well run and flexible and stayed in very good communication. They failed to communicate the gate code to the moving helpers, but other than that small oversight, PODS was a pleasure to work with, from the website to the person taking the reservation to good communication prior to the pods arrival and extra services offered.

good. door broken tus 4 instead of 5

They caught me off guard. Pod was scheduled to arrive on the August 12th , it was dropped off on the 11th in a bad spot to be offloaded.

On Point and Super Easy!!

Our driver was punctual, friendly, and super accommodating. He ended up staying an hour later than he was supposed to because our movers were late. The whole time he was helping the movers out, was very friendly and warm. PODS container fit mostly all of our boxes of stuff. We didn't end up taking most of our furniture because all of it would not have fit.

Everything completed as promised

It was all good… the delivery drivers were great!

Was delivered timely.

I moved long distance from MS to VA and PODS made it very easy. I has no issues with scheduling. The customer service reps on the phone and the drivers were always friendly. They were cheaper than ABF and Uhaul for my move, which was a welcome surprise. I did have to rent moving blankets from Uhaul as PODS doesn't have an option to rent from them. I would absolutely use them again.

Poor communication around scheduling the pickup after initial POD delivery.

I don’t feel I was given a good estimate on how many containers we would need. They service fees were not clearly outlined. The monthly fee for storage is outrageous. It would have been cheaper to rent a storage unit for 6 months then to leave my stuff in a POD for 1 month.

Everything was completed as scheduled. My only complaint was the packer recommendation in San Antonio, but I will deal with the company regarding issues that occurred due to poor packing practices. Nevertheless, I hope that PODS will take greater care to carefully screen before they make their future recommendations.

Dropped off containers on time, picked up on time

Met my expectations.

Stellar as I've come to expect.

These guys were awesome. So grateful to have them. It’sa big deal to have folks like this.

Easy delivery and pick up, friendly and helpful customer service.

The company recommended 2 pods for our house, but we made it fit, albeit barely. And that's largely because we got rid of a lot of furniture and other stuff ahead of the move. Pod was in great shape, customer service was excellent both in person and on the phone. Very convenient service, would use them again for sure.

On time and very responsive.

I was very happy with the service that I received from everyone on the team.

All of our stuff did not fit. Otherwise great customer service.

All of our household goods did not fit.

Their drivers are awesome. Their customer service agents? Not so much. This was my first move into a new state to an area I was unfamiliar with. The delivery for my empty PODS was simple and efficient but the drop off with all my belongings was less than ideal. I moved from a larger apartment complex with a parking lot to a house in the city but their mechanism for unloading the PODS is so big that unless you have a huge driveway or a large parking lot nearby, I would not recommend the service. And FYI I booked their smallest POD (8x7) for a one bedroom apartment and still had spacing issues. Their customer service agents I talked with didn't always speak coherent English and didn't understand the questions I was asking about space for the PODS dropoff before I booked. So of course the driver on the delivery day didn't have enough room to use their crane contraption to lift the 8x7 PODS. Instead, I had to rent a Uhaul and pay a separate moving company to help load and unload the POD stuff into the Uhaul and then into my new apartment. Luckily nothing was damaged during the process and the PODS driver was friendly in helping me through the process. Just be aware you need a ton of space.

I would definitely use PODS again in the future

Very professional, prompt and helpful! The were on time, listened very carefully to directions on items we were particularly worried about. They sweated very hard on a hot and humid day. I would definitely recommend and use them again! Thank you!

Using PODS was very convenient to use & pack up at your own pace. Plus you don't have to worry when re-locating. It's not inexpensive, though, nor are the monthly storage costs.

Really great service. Recommend them to anyone that needs to move.

I would recommend PODS to anyone moving

They came when they said they would and delivered my items to my locations with minimal damage. Couple of scratches on stuff (which was my faulty for not padding things better when I packed it.) I would definitely use them again if needed.

The transportation was good. My one issue was the transporters damaged a tree branch and a patch a grass, BUT, in their defense, it was a tricky location to drop off the Pod, so it was inevitable.

They delivered when they said they would. Have to transported yet so can't give complete review