Prompt on schedule service.

container was fine, customer service was so sub par, rude, unhelpful, that i will never use them again nor recommend them.

nothing wrong with the pods, everything wrong with customer service. some are very nice and helpful; most are RUDE, unhelpful, even nasty, including hanging up on me.

Chaos start to finish. They have an oddly distributed system that might work on paper, but reality was a different story. Scheduling errors - including wrong locations happened more than once. I had a complicated move across three states and back two after two months. On the second leg, their billing software cached eleven emails to me saying payment wouldn't go through (gas prices took it up about $1000) from the first leg of trip. My calling to double check on where it was supposed to be was the only thing that saved me from complete catastrophe. I was able to solve it with a different form of payment in moments, but days had gone by in the meantime. The "home" page I'm supposed to be able to work from didn't indicate a problem - it was sheer luck that I inquired. That issue was resolved by one incredible PODs person. The ONLY person who seemed to understand the whole system and who gave a damn. After that, the days and times they said they would deliver were not honored, causing me to have to reschedule my movers twice. And then they dropped it in the wrong spot, a full 8 hours earlier than expected. A spot that required a permit. I would NEVER use this service again and caution anyone to think twice about it - especially if you are making a long distance move.

The POD was larger then expected so I had extra room to put in some things that I thought I might have left behind.

PODS has been great to work with for our out of state move. We have had to adjust our schedule several times and everything has been handled smoothly and all our questions answered. I have used the online tool to make changes as well as spoken to a representative and used online chat. Both channels worked well. Be sure to compare costs of the 8” and 16” container for long distance moves. Drivers have been polite and professional maneuvering the large containers in our driveway without a lot of extra room.

Everyone I dealt with while scheduling my Pod was very knowledgeable and helpful, especially as I had no idea what I was doing. Delivery was on time and perfectly placed in the driveway.

On time, great communications, just great.

First pod had a ‘patch’ on the side that let rain in. Trying to get a replacement took 3 phone calls and 5 hours. That driver literally tore up the landscaping and slate walkway going off the driveway - if I hadn’t runout and stopped him he would have kept going….the spot was in front of a two car garage and he couldn’t keep it on the pavement???? I’ll end up owing money at closing because of the damage he did.

They were fine, the online phone service has a long wait time. At final destination they were great in helping me with a lock problem.

Pods did a great job, am very satisfied with my move.

My new home wasn't ready. Ordered 2 Pods, and had Patriot One Movers provide the labor to load up the Pods from my old home. Pods were then delivered to my new home when it was move-in ready. Didn't take the frig, washer/dryer, or dining room set. If I had, I would have needed three 16' Pods instead of two.

Outstanding service, but because of my own screw up I had to get a U-Box-Haul from U-Haul as well.

PODS was a disaster. Communication was poor and that delayed the initial drop off after finally speaking to a supervisor, the drop off got reinstated, however, the pick up order was wiped out. Then, I had to get them to bring the pod to the final destination. That got cancelled again. This just continued throughout the move. Juanita was as helpful as she could be but apparently anyone can go in to a customer's account and delete pick up and drop off schedulings. Most of the people I dealt with were not very good at this and many of them were rude/unpleasant. When the final pickup FINALLY got done, the driver got out of his truck and yelled at me across the driveway that I had to clean out the pod. I informed him that no one had told me about this and he yelled "It's in the contract!" Poor customer service again. I would never use pods again no matter how badly I needed a service like this.

PODs worked well for our long distance move with storage.

There were many logistical problems with PODs. The delivery dates were delayed multiple times and we received late notice when the pod was not being delivered. The online information was not updated and getting information via phone took usually 30 min of hold time. However, all the employees we dealt with on the phone or in person were very nice and helpful.

Arrived as expected. Movers packed it up, and it was taken away the next day. So far so good. Best moving option for across the country.

Will definitely use them again.

Using pods and helpers is definitely the way to go!

Terrible service. The online scheduling does not work and once you book your pod and pay for it, no one will answer your calls or call you back. You should be able to get online and schedule the time window for pick up and drop off but you go through all of the steps just for it to say that the online site is down. My pod was supposed to be picked up the same day as delivery at my new address and it was picked up 3 days later. I was also told by the movers hired from pods referral and a PODS staff member that if I left my boxes on my pod that they would be taken care of. Instead, my boxes were thrown in the parking lot and left and I had no clue until my new apartment complex called me to let me know.

Very good service. The man who picked the pod up was extremely talented in getting the PODS out of a difficult drive.

On time, but the dimensions were a bit smaller than expected

Pods provided the flexibility we needed to load, store and unload our property as the build of our new home took longer than expected. We would use them again.

Household goods stored efficiently and safely

The service went exactly as it was supposed. In addition, they went out of their way to pick up the Pod container early since our location is situated just down the street from the Pods storage facility. This was also much appreciated, and unexpected.

he was knowledgeable and fast

We had used PODs before for a 200 mile move and were very satisfied, so we used them again and were not disappointed. They are communicative on charges, arrival, pickup and storage and delivery. Very professional.

We used PODS moving from Reno, NV to Mebane, NC and they were all on time, very professional and communicative of when they would arrive and the exact charges for pickup, storage, and drop off. Everything arrived intact and unbroken. We had used them 2.5 years before for a 200 mile move and were very satisfied.

They were great. One time and easy to work with.

when delivered they had 2 pods on trailor but was only able to drop one. he had to go back to station and fix something then come back with second pod. when he then picked up for storage he only had a single trailor. had to come back for second pod.

Overall, great experience with PODS. They're good with communication. Our POD was delayed 1 day which was a slight inconvenience, but other than that there were no issues. We would hire them again.

good review so far not finished yet

Your drivers were great, not a problem. But your customer service leaves a lot to be desired. They were hard to understand, and I feel they did not understand me as I repeated myself many times. I will never need to use Pods again in my lifetime as this was my last move.

These guys were awesome

Called with arrival update, fast delivery and pickup!

Both drivers called to let us know they were on their way to deliver and pick up the PODS container. They were both very nice to deal with and conscious about the space and cars around the parking spaces.

We have used PODs for 2 moves. Customer service has been first rate, from helping us estimate container sizes needed, to delivery & pick up scheduling. We will definitely recommend PODs to our family & friends.

about what i expected

Prompt with delivery and pickup. No events

...with a couple of reservations. First delivery driver was on time, communicated well, made sure the POD was level, and was amazingly proficient, but the delivery driver at the other hand didn't seem to know how to use the Podzilla properly, leaving the POD unlevel, having difficulty lowering it, and other problems. The company is excellent at communicating, providing a customer portal that works well, and answering questions. You can't always get the size you want; it depends on what is available in your region. PODs also has good links to box purchases and moving helpers.

PODS is a great way to go. It's less expensive and they take great care of their customers.

AVOID AT ALL COSTS! PODS is the worst bunch of incompetent criminals I can imagine. Note this is referring to the corporate organization, not the local centers and drivers, who were great. But corporate is a disaster. Web site doesn't work, they canceled our entire move (without notifying us) because we didn't check a box on the web site, *which was broken for weeks*. Multiple times, we called to confirm deliveries only to have them screw up after assuring me they wouldn't, costing me deposits for movers. They also double-charged my account an extra $14K after rescheduling my move. They have massive IT and billing issues that they admit on the login page (the same message has been there for months, so they obviously haven't fixed anything).

PODS has great customer service. I needed to call to reschedule and change some details. It is easy to get a live person, and they are friendly and helpful. Their transport system needs some improvements... they need a large space to maneuver and the POD definitely tips every which way when they put it on and off the truck.

The pod was delivered on time and placed where we asked

The POD was delivered to my home and picked up on the 16th for transport to my moving destination. It was expected to arrive there on the 26th. I received the delivery window for the 26th but the POD did not show up. We contacted them twice and were told there was a delay. First it would be in 45minutes then within the hour. That pushed the delivery time to 6pm. The POD still did not show. No one from the company contacted us to say what the problem was. We called once more and was told the warehouse was closed and they could not provide information but someone would contact us the next day, Sunday. No one did. We called again on Monday the operator was helpful said she raised an issue on our behalf and arranged for the POD to be delivered on Tuesday. We received the POD on Tuesday, 3 days late. In all that time we did not receive even 1 call from a POD representative to say what was wrong. We hired helpers to assist with the unloading and had to reschedule with them several times. Thank goodness that company, Ox and Bull, was flexible and worked with us.

Would use this Team again!

Chris Monaldi was my first contact with the PODS company… He was very professional and answered all my questions.. He gave me lots of information which helped me make an informed decision. Dominic was the gentleman who brought the PODS container… He was very accommodating to my needs… When I wanted the container placed a certain way he, without any hesitation, turned it around and placed it exactly where I wanted it.

All arrived in good shape. Drivers were Pros at moving and placing pods.