On time super helpful

Showed up on date and time promised. Very professional!

First time using this type of moving company.

it was a perfect process. Great communication at every step and no issues with the drop off, pick up, delivery or return. We will definitely use it again

Every pickup and delivery was as planed and on scheduled. Would use Pods again for the next move.

used two pods - one was nearly new, the other old and worn. drivers were courteous and punctual

PODS seemed to be the most efficient way to conduct our move, from a cost basis as well as given their one-month storage included in the base rate. I'd recommend them, however, with several caveats: 1) They are very dialed-in on the front-end sales and online scheduling/tracking/billing technology side of the equation, so everything gets done (for the most part) on time as expected, including drop-off, pickup, re-delivery, and final pickup of the empty container on the other end. 2) They are inconsistent in terms of driver attitude, willingness to be careful when delivering and picking up the PODs, flexibility re: placement in slightly difficult situations. We actually used two large PODS delivered and picked up on separate occasions around a week apart, and we really liked the flexibility to change the re-delivery dates for our PODS while still keeping the cost within the 30-day storage window. I would strongly recommend that users of PODS measure their planned placement at their location VERY carefully, including overhead obstructions you might not have considered. This is not always easy if you're moving to a new, unfamiliar place as we were. Plus, even at our home where the move originated, it was a tight squeeze to get the POD into its place in an otherwise VERY long and wide driveway given overhangs from roofs on either side and grass, etc. Thus a significant amount of tear-up of grass resulted from the PODS placement by the driver. And we STILL needed a 15-foot UHaul truck, plus a 12-Foot UHaul trailer hauled behind a totally full private SUV and another SUV full of stuff (plants, dogs, etc.) to complete this move, so the PODS cost must be supplemented by around another $1500 in cost for the UHauls, gas, etc. Too much stuff - and this was AFTER we thought we had downsized quite a bit!

Experience with Pods has been great. Now just need to see how the destination trip goes.

Very clean and efficient. The app helped so much, and we had to make a few changes last minute and they were flexible.

PODs customer support was horrible. They messed up the date, I was told 2 different things by 2 different people as to timing and deliver and they really could not have cared less that we got the service we paid for. They attempted to throw the actual people who moved and delivered the POD under the bus, when the deliver folks were amazing. On the other hand, the actual company that delivered our PODs were wonderful, they made sure to fix the delivery and pickup and communicated the entire time. They were wonderful.

Your delivery of the Pod was excellent. However, the gentleman who booked did not let me tell him how much heavy furniture and rubbermaid and cardboard boxes I needed moved. He assured me it was a 16 foot. I had never used a Pod before. A miscalulation on both our parts.

Driver who delivered POD was excellent but Container was not properly cleaned before delivery and was contaminated with debris and insects.

so far the pods service has been very good.

Reasonably priced; explained their policies clearly. communicated effectively and deliver as promised.

Arrived during the designated window, and had the Pod in place in less than 10 minutes.

Very good, great service. The best solution to move my mother's things to my home.

The services provided were not adequately explained. Apparently each location is franchised and fees add up with multiple transports. Additionally, although pour location was listed on the website the local franchise did not want to deliver there. Pods main office intervened and the CSR was very helpful. All in all PODS seems great for local moves and storage but for the cost and aggravation I could have thrown out all our furniture and bought new!

Delivered the PODS on time and with professional care for placing them in the location that worked the best for our movers.

My mom used PODS in June 2022 and had such a positive experience with them that I used them again in September 2022 for a cross-country move. Excellent customer service. Overall, just very impressed. Would use them again.

Would have rated excellent if it wasn't for the fact that they did not come to pick up the container on the day reserved. This made for the city permit to expire and for cars to repeatedly park next to container which made it not be picked up for 6 days.

Moving with the Pods Container was simple. I would recommend that a professional packing team be used, as all my boxes and furniture shifted and tumbled during the move.

Great move!. We packed well and NOTHING was damaged. The delivery and pick-up guys are amazing and even helped us open the door when it was dropped off. I would highly recommend PODS.

Arrived on time, pickup was on time and delivery on time.

Our POD was delivered on time as scheduled and was fairly easy to pack. It was picked up as scheduled ans transported to the warehouse. Unfortunately, they did not deliver to our new zip code, so we were offered the option of unloading our POD at the warehouse and transporting the contents to our new home. My only complaint is that it was not clearly communicated to me that I would need to call back and schedule to have the container transported from warehouse to warehouse after it had been picked up from the old house, so we were without our belongings for an extra week+ due to that misunderstanding. I was under the impression that that had already been scheduled when I reserved the POD from Departure to Destination. It was expensive, but our stuff arrived in one piece and we didn't have to drive it halfway across the country ourselves, so I'm still pleased enough.

Great service, so convenient. I would recommend using PODS to anyone needing to store their items

First time using a POD. My decision was based on a 750 mile move. I don't know if this is common but my belongings (boxes, furniture) were very dusty.

Everything worked out fine.

A few things got a little dinged up but that's more because I didn't wrap them tightly enough in blankets.

My first time using PODS. It was a very positive experience.

Easy to setup the POD with one phone call. Web site was helpful to monitor progress. POD was on time both coming and going.

Excellent experience.

Always confirmed delivery and pick up. Extremely courteous, respectful drivers.

Was a good way to move our belongings

I was extremely impressed with the professionalism of the delivery drivers.

They were on time, fast and very helpful- definitely recommend.

PODS is a good way to go if you wish to pack them yourself over a period of time. We've used them several times now.

My furniture was placed in a pod for a one month period of time, therefore all I needed was the crew to move the furniture from the residence to the pod on the property.

Made moving and storage so easy.

The POD worked perfectly. It arrived, and left in great condition. Great customer service. We had used them previously, and would use them again.

Horrible from beginning to end. Delivered a POD with a hole in it, filled with water. Was supposed to have a lock, they forgot it and told me to go buy my own. Damaged lawn/sidewalk when placing it and tried to use the clause in contract “they are allowed to go off the driveway if not enough room”. 40’ wide driveway not enough room??! and then fought my damage claim! Failed to pickup on delivery date due to a ‘system issue’ and said they had to push it out another week and delay delivery a week - as they “had no drivers available”. That was another battle to resolve. Delivered POD to final destination with a tear in the side and door that was bent and wouldn’t roll up. Clearly, mishandled in transit. Never offer any compensation for the hassles but charge hefty a la carte fees - fee same whether storing off site at your own property or their facility (how is it not less if you’re using your own property and not their facilty), charge fees for pick up, charge a drop off fee, and of course the travel fees. As if you can pick it up and drop it off yourself! Would never recommend or use again!

We had a great start, though a rough transition. I called to change the pick up date, but the units were still picked up on the original date. I had to call to have them brought back out. It set me back one week.

PODS was great! It was dropped off on time with no issues. The guy dropping it off called me and communicated well. Will definitely be using PODS again!

Excellent service and communication. Punctual and easier than storing and moving things several times.

I was satisfied with PODS

For a company whose main business is logistics, they aren't very good at it. I had to go to them, repeatedly, to get information about timing of deliveries and pickup. They never called when they promised - I had to call them.

The was a positive experience I will be recommending PODS in the future.

Great option for long distance

We completely filled the 16' POD and needed more s[ace.