PODS® Reviews
The city load I had to pay extra for in San Francisco was rough -- and they couldn't even lower the container to the ground for the loaders I hired. I wasn't aware of this when I placed the order. I needed to access my container once when it was stored in AZ, and I called a day ahead, and it wasn't there when I arrived, even though I went in the window I had confirmed the day before. I had to wait over an hour for someone to bring my POD out. Lastly, I had to wait 2+ weeks for the dropoff after I called, even though they said you only need to call 7 days in advance. I called 10 days in advance, but they told me I couldn't have it dropped off for over 2 weeks.
Everyone I spoke with was fantastic and my things all arrived without any damage. However, the original delivery date they gave me for my destination changed without notice. "That date is no longer available." I had to wait an additional week to get my container. They also weren't able to pick it up in a timely manner after the delivery, so it sat in the way of traffic for 4 days.
The customer service people on the phone were very informative about what the exact process would be for delivery and transfer of the POD. The guy that delivered the POD was very friendly and courteous about the placement of the POD for safety and ease of use. The POD was clean and undamaged. Would definitely use this mode of moving again.
PODS has been wonderful in guiding me through the moving process. They are available by telephone or chat to facilitate any questions or changes that you might need. The POD itself is very sturdy and the folks who deliver/pick up are great, taking care of how/where it is placed. They have a good resource base as well, the referrals I received were terrific and easy to work with. I chose PODS because I had a number of variables associated with this move and they don't charge for changes. That was a benefit I used more than once. I hope I don't move like this again in the future, but if I do, I'd chose PODS again.
These guys were great! Yes they arrived on time, but more importantly, they looked over the things to be moved into the Pod and carefully loaded up all the boxes, furniture, etc with precision and expertise. I am very confident that all our things are packed extremely securely! I will recommend Super Moving Brothers to others who are moving!
We had a 4 bedroom 3 bathroom house. 220 square feet. The Pods estimator said we would need two 16 feet Pods, I told him that although we had 4 bedrooms only one had a bed or any bureaus in it. Two were completely empty and the 4th just had a desk for the computer in it. He said we would be OK then with those two Pods. Well we weren't OK, The moving company could not get all of our items in the two Pods and we would up loading up our vehicles with the excess for a 500 mile drive. I would not use Pods ever again.
POD's cancelled my appointments several times unbeknownst to me until I spoke with their reps. We finally got on track with the POD delivery but then someone at POD's cancelled my pick up. My house had been sold yet the POD rep said he couldn't schedule another pick up for 6 days. I initiated a scheduling dispute and finally someone saw to it that the POD was picked up the next day.