Pod door was very difficult to open by two women.

1st time using POD. Cost less than a moving company. You can hire loaders & unloaders. Their customer service reps give detailed info and will answer any questions that you have.

The 16ft pod was the right size to move out of state since we weren’t taking any appliances and very little furniture. I wouldn’t recommend it for a full house with appliances. It served my purpose very well. It was the most economic way to move my 86 year old mother from Chicago to Dallas. The pod was in great condition. I would use them again.

Our cross country move was literally flawless. I am so impressed with PODS. I highly recommend this company!

delivery windows changed twice in one day making it difficult to hire loaders and unloaders scheduled within the 3 hour delivery window. one case the delivery was so late that the loaders had to work the next day! Delivery is controlled by the transportation department not by Pod scheduling. Cannot contact transportation dept because they only have personal cell phones and can not contact them !! They get your money and you are stuck with poor un-communicated deliveries !!!

This is my first POD rental and all is going extremely well; great communication and service.

Other than the delay in getting the empty pods picked up, everything has been great.

The POD was as expected. My only comment is that they assured me twice that the 16 foot was large enough and it really should have been bigger or we would have left more things behind.

The drivers were highly professional and would call before the delivery and after.

The Pod was delivered and picked up on time.

It’s a good option for my circumstances. I’m not comfortable giving it the highest grade until I open on the other end.

Delivered on time and picked up on time

Pods is a great service.

Just started. Move will be completed in December

I am not done with the move, so I am only rating PODS with Good for right now. (I will know more when my belongings show up at my destination!) The gentlemen who dropped off/picked up the PODS were delightful. Every one of them was courteous, personable, and helpful. The customer service reps I dealt with on the phone were also very helpful and courteous. PODS algorithm for helping people decide which size PODS are most appropriate needs to be modified, IMO, as I found it underestimated the size of PODS I would need to move my belongings. (I got one 7' POD and one 16' POD, but should have hired two 16' PODS.)

made it so easy to move ... all without major concerns

PODS made moving residences, with a year-long gap in between, a breeze. The pick up and drop off was simple, even though I was moving to/from urban areas with tricky parking. Only one small thing was broken. Overall positive experience.

Too much work for 79 year old couple

Excellent communication and notification as to when PODS would arrive and delivered accordingly.

Easy and convenient way to move

would not used pods ever again

It took 2 1/2 weeks to get my pod at my new home and now it's in my driveway (5) day (empty)and they do not have people to pick it up

It was a pretty good deal for the cost. Not having a published phone number to call for current customer questions was confusing. I saw several different numbers on the page.

Great move. Will never use van service companies again. PODS crew was professional and timely. Could not have asked for more.

I've used Hire A Helper a couple of weeks ago and was completely satisfied with their service. I highly recommend rhem. Michael H San Diego, CA

The helpers were very good, I would recommend them

I've used PODS for the second time. I'll keep using PODS if I have to move again.

PODS did a great job and was extremely helpful during our move. The only reason that I did not give them 5 stars was the lack of available times for pick up of the unit. they did their best to accommodate our dates and came close.

PODS was great. On time and would definitely use them again.

Good company to work with, dependable, accurate and the drivers very polite and helpful

Container was dropped off on time and picked up on time.

couldn't deliver to my house 50 miles from the warehouse ! totally off the mark on the ads they show ! Cost us alot of extra $$$$

Timely, thorough and friendly, well trained people.

We had our things in storage at the Pod warehouse for 15 months. When our things were delivered to our new home they were in good order and none the worst for wear!

On time, clean containers. Drivers were very polite and did a great job cleaning up after themselves.

On time. Clean container,. Nothing damaged in move.

Easy but not crazy about the time window inflexibility but it all worked out. Santa Monica has strict street rules.

When I had more stuff than room, they recommended renting a uhaul load it, then drive to the facility, load it and unload into another POD. Both were shipped together to Texas.

I will not use them again.

PODS was great to deal with - they moved our household from Buffalo, NY to Scottsdale, AZ during a pandemic without a hitch. We were kept informed at every step of the way as to what was going on and the cost involved. Highly recommend PODS.

The POD team was great! Checked in every step of the way, with great communication

Our move date changed three times, PODS was easy to deal with and responsive to my requests.

The best movers I have ever used. Pleasant, fast and easy.. I can't say enough good things about James and Jason.

Timely & professional

Good, except had one instance when I paid for delivery but this was not documented so not accomplished and therefore had to be done again and so this delayed the shipping of my container.

Nowhere in PODS paperwork do they tell you that the pickup and delivery dates you schedule with them - even if you do it weeks or months in advance, as they recommend - are ESTIMATED WINDOWS only. We got a call the night before our PODS were scheduled to arrive, after a 2000 mile move, when we already had a crew booked, to tell us they would be delayed for a week. A week!! Not a day or a two. A whole week. The explanation was that they didn't have the euipment or drivers necessary and that they needed 9-11 business days for transit, also not something we were told, neither verbally nor in writing, in the other many phone calls when we booked service and signed contracts. So we had to scramble to cancel the labor crew, and purchase all kinds of things we didn't anticipate in order to camp in an empty house. PODS failure to deliver as contracted messed up many carefully laid plans and work schedules, which were arranged far in advance to accommodate the move dates. But when you challenge PODS (and anyone thinking of hiring them should look at the Better Business Bureau site, and see the long list of complaints about this and their canned responses written in legalese, something I should have done before using their service) they basically pull out their 'clause 27,' which is 'Force Majeure,' typically reserved for things like 'acts of God,' natural disasters, etc. Except that it's really only a matter of their poor management and misleading information. They also issue new documentation about your 'requested change of delivery' to make it look like you requested changes that they make to your delivery schedule without your knowledge and consent beforehand. I would have preferred just knowing up front that the delivery was a window and why it needed to be flexible, not to be told that -because they couldn't manage their logistics - it was essentially an 'act of God' that absolves them from responsibility. I would not recommend anyone using PODS and I'm surprised there hasn't been a class action suit given the number of customer complaints on the BBB site. It cost me over 10,000 dollars to move, and I really should have opted for a full-service company with greater accountability, because in the end the cost in terms of stress and anxiety (not to mention chronic back problems exacerbated by sleeping on the floor) is not calculable.

Easy, friendly, flexible. This was great.

AWESOME for the pricing and ease. Wouldn't use any other company.