PODS® Reviews
POD's cancelled my appointments several times unbeknownst to me until I spoke with their reps. We finally got on track with the POD delivery but then someone at POD's cancelled my pick up. My house had been sold yet the POD rep said he couldn't schedule another pick up for 6 days. I initiated a scheduling dispute and finally someone saw to it that the POD was picked up the next day.
It has been good so far and really convenient. We were able to get everything loaded right at our home in our driveway. The 16 foot container will fit a lot if properly packed with the professional movers. The delivery man was very friendly and knowledgeable about all of it. It is very impressive the operation that they have and how they move the container. I did not realize they are one of the only companies that can move the POD keeping it level at all times. I have been very happy with it and especially since I can store it and I don't have to worry about unpacking it all again and again.
Moved very little furniture. 110 boxes. Assorted garage items and some chairs. Good communication. Perfect option if not moving a lot of large bulky items and you need to store it for some time. POD was very clean. Carefully placed on driveway. Texted me before coming to give me a heads up on time. Would have cost much more to have a moving company AND pay for storage.
The gentleman driver contacted me when he was in his way and arrived on time. He was courteous and professional and competent at every level. He and the men from Hire a Helper worked well together. There were no issues at and in fact, he had a few ideas that help us in loading co tents more efficiently. Thank you!
Never again! Our experience with them was of constantly changing information any time I spoke with a customer service representative. The move was excessively stressful with them compared to other companies we have used in the past. I wish we had used U-Pack/ABF. We definitely will never use PODS again.
PODs worked well for us as we have been remodeling our home. The service staff member I spoke with was very helpful and gave me all the information I needed to know. The drop off and pick up of our POD was on time and on the dates we requested. They gave me advance notice of their arrival even though I didn't have to meet anyone.
Pods was very hard to get a hold of. Their telephone wait times were way toooo long. I had to hold for 45 min several times. Once I was able to get thru, the technicians were very helpful and tried to make up for the long wait. Not their fault, PODS needs to hire more customer service reps if they want to receive a favorable rating from me!
The PODS team, lead by Valerie Mabe, was terrific. They answered all of our questions and addressed all of our concerns, prior to the order, addressing concerns with the PODS themselves and during this cross-country move of ours. Our prized possessions made it cross-country without a hitch, and we can't be more pleased and satisfied. I had some concerns going into this process, honestly, because we'd experienced some hiccups in other parts of the move not related to the physical move cross-country itself. Fact is, choosing PODS was the best decision and the easiest part of the whole process that we made.
I've lived in CA, WA, MT, CO, HI, OK, NC, and ID so I've moved around quite a bit. I used PODS twice. The first time I used PODS was my move from Hawaii to Colorado. The second time was a recent move from North Carolina to Idaho. If it makes sense economically for your move, I can't recommend PODS enough. I've moved several times with my own Uhaul and car tow and it was a nightmare. Getting in and out of gas stations, making sure we had enough clearance pulling in and out of places. We even got blocked in at a hotel parking lot and got a flat tire on our last move. PODS was a dream!!! So easy and painless. Reduced the stress of our move significantly. We hired movers to load our POD up and then had a relaxing drive to our new home. This is hands down the least stressful way to move and I will use PODS for any future moves. Great service every time and very professional.