wonderful-one time-well domne

Container was delivered and picked up in a timely manner,

Great service and convenient. Everything was quick to set up and the costs were laid out simply.

Charged us more than we agreed to. Still trying to resolve this issue.

I ordered two 16 foot Pods and the Man that delivered them was an expert in dropping them into a tight space. Very Impressive!

Very good experience with PODS. They delivery a 12 ft in the morning and picked up in the afternoon. I was in communications with the driver on the phone. No problems.

IT ALL WORKED WELL, CUSTOMER SERVICE IS EXCELLENT AND THOROUGH IN ALL ASPECTS OF RESPECTING THE CUSTOMER. MY DAUGHTER HIGHLY RECOMMENDED PODS AS SHE USED THEM TO MOVE LAST YEAR AND SHE DOES RESEARCHING TO FIND A COMPANY LIKE PODS. I HAVE ALREADY RECOMMENDED THEM HIGHLY TO FRIENDS MOVING AND WOULD USE THEM AGAIN.

We always use PODS and will next time.

Great communication and ease of ordering. Emails and texts keeping me informed of payments and arrival. POD delivery arrived on time. However, using the online calculator for determining the size of POD, the one it said for us to order was too small. Because of this, I dropped the rating by one star.

Pod was delivered on time and driver worked with us to place it on our driveway where we wanted it. We used the POD to remove some items from our home and garage in order to prepare it for sale.

PODS were good movers were not

PODS have good system and they delivered the PODS within the scheduled time.

Start to finish was an enjoyable experience

Excellent service from PODS

POD arrived on time and in excellent condition.

they were informative and timely.

Good drop off and pick up.

3 rd time using them, fantastic!!!

Not clear on all the charges. Delivery person was rude and drove off with my container because he “did not have time to put it in the correct location” . It’s easy to get a POD but if there is a hiccup along the way they are not set up to fix the problem in a timely manner. Would not recommend for across the country moves.

Everyone at PODS is super friendly and professional. Very helpful in answering questions and scheduling.

The driver had great communcation the morning of service. He made it simple to have a contactless experience. He even reminded me to not forget the keys for the lock and to take a picture of the container number. Great experience overall.

So far, and the job is not complete, PODS has lived up to their schedule.

The drivers where very good at asking where to put the Pods for best loading and unloading. Friendly, helpful .

Excelente costumer service, the 3 workers were very efficient and careful . Highly recommend.

Nightmare on delivery got one pod 2hrs late say second pod will not be delivered for 7 days all tools needed on second pod

Convenient, not the easiest way to move, very hands on

One of the PODS had a leak...

Efficient and on time.

I had problems with 2 of my 3 PODS. When they arrived the door was jammed. Jonathan the local PODS manager came to my home and worked diligently until he was able to get the containers open. Can’t get better customer service than that!

Easy to schedule and change scheduling. Pod mover left oil on my driveway I'll have to clean up. Needed an extra POD, was easy to call and get one delivered the next day. Would give more stars but I'm upset about the oil.

Be careful about this company. The logic is sound and the prices are good. They send a lot of neat looking email to reassure you that everything is on tract but they did not follow through on calling me when they said they would and when I try to call them I get one of those “push one for this, push two for that” systems that didn’t include what I was calling about. They didn’t return my calls and still haven’t. I have a POD in my driveway right now and have no idea when they are coming to take it away and I have tried calling to no avail. If you can live with this type of customer service, they go for it. I rather like knowing that there are people behind all those glossy email and auto texts that they send. I think they have one tech person who makes them look good and there are really no people there. My container turned out to be too small and half my stuff is still in my garage and no one will return my call tonight. How happy do you think I am?

only complaint - they POD was facing the wrong direction and it was not confirmed that morning.

Amazing packing and loading. Larry and TJ are tge best

The website isn't the greatest, the wait for customer service is long, but the service itself is mostly as advertised. They drop off a box, you fill it, they haul it. My biggest complaint is that their "30 days" isn't really 30 days, because its subject to their availability to come get the POD.

They did not allow me to add insurance to my contract even before loading anything in the container. Once the order in, no changes. No work has been done and I should be able to add insurance

Made the move stressless. Promp delivery and pick-up. And great communication.

Very responsive and kept me informed every step of the way. Excellent job!

Overall the POD container itself was excellent. I had some trouble with their website updating our order and getting customer service to fix it. They were always kind, but I had to call 4-6 times to be sure our information was correct because it was not updating on their website. I also had a very hard time proving that we did not need to pay for City Service in Chicago because there was space at the loading doc. In the end, the POD was delivered and our belongings were protected and without much damage (mild scratches to a few items were mostly due to the loading moving company not using the ratchet straps we provided correctly).

PODS charged me for locks however they did not leave them when POD was delivered. I had to call and they wanted to give me credit, however, I could not leave the area to go purchase and leave the POD unlocked. Duh. I requested that they have them delivered before day ended and they managed to have them delivered. Pick up of the POD driver was an hour late and I received no notification that they were going to be late.

Needed another pod. One 16ft pod for a 3 bedroom house was not enough. Needed another 12 ft pod.

Great job! Hard working. On time. Called ahead. Consistent working. Good team.

I loved using Pods for my move - the scheduling flexibility and having my pod stored until I was ready for a move-in date took a lot of the pressure off of the move.

This was my first time using PODS, and there were parts of the process and billing that were not very clear at first. Once I figured out the system it was better. Generally, I had good customer service both on the phone and chat. Recently, the wait time has been very long, and that's frustrating when the move is imminent or in progress. All in all, the move went well and they were right on schedule for drop offs and pick ups. One of the PODS was in new and very good condition. The other seemed older, and it was difficult to work the lock mechanism. I chose PODS because I'm doing a two-part move, and one of the PODS is in storage for a year. We hired movers to both load and unload, but it was nice to have time after they left to take care of last minute items.

Pod unit could have been cleaner and in better condition but other than that, every staff member was cheerful and went above & beyond. Very fair pricing, too.

Pods staffers are fantastic!

I liked being able to get price estimates and make arrangements on their website. Very convenient to have the POD dropped off and have the option of keeping it at our home or stored (for a major remodel). Driver showed up hours early to drop off; exactly on time for pick up. Drivers very nice and helpful. However, their customer support is understaffed. I needed to reschedule to a day earlier since they don't tell you the delivery time until the night before and I needed to ensure it would be onsite when our packer/movers arrived. No way to make changes in schedule on the website. I called twice and was on hold for more than 20 minutes and had to give up. One time wait time was 2 hours; just hung up. I tried the chat support and even saved the transaction but realized a few days later that the change did not go through. Finally got through to customer service by phone and the guy was super helpful and friendly and got things straightened out. Also, I reserved storage for their facility in our city. We went by the location and could only find one "employees only" door with PODs name on it. When driver came to pick up POD, we found out it was being stored in another town 30 minutes away. So website is out of date on theri storage locations. Theoretically, we can make arrangements to visit our POD if we need to retrieve anything but it is so hard to contact them that I dread it if I actually need to do this.

great service, thank you.

Friendly knowledgable drivers, places PODS exactly where we wanted, took great care to protect the grass adjacent to driveway.