Penske® Reviews
We rented a 22' truck with only 36K miles on it to move from Texas to Florida. Second day, the truck quit running. Penske had the truck towed to their facility in Mobile, AL.We were stuck all day in Mobile. Mechanics declared our truck dead, Penske then hired movers to offload our stuff onto another truck. Although we were delayed getting to our destination by a day, Penske staff kept in frequent touch by phone to try to resolve the problem, gave us extra days to turn the truck in and offered to pay motel bills. As we don't plan to move again, we won't worry about which company to rent from anymore.
Truck broke down so we had to stop three hours in and it delayed our trip A LOT. We were moving with three kids, 2,6,8 and two dogs 1yr maltese and 9 month neurotic german shepherd. Imagine just sitting in the car with them all, at the beginning of your trip, not going anywhere. Fun. It took three days total to make it here and it could have been smoother.
The agent at the pick up location was very knowledgeable & helped me to understand several aspects about the truck & car carrier that I was renting. The truck ran well & I had no problems. Just make sure that if you park in a Hotel for the night that you give yourself enough room to get out in the morning because some people will block you in without thinking about it. Make sure you stop at a fuel station that has enough room to get in and out. Pilot & Love's are good stations for truckers. The agent was helpful at the drop off point & helped me to unhook the car carrier. I will definitely use Penske if I need to rent another truck in the future. Price was reasonable & the truck & car carrier were available to me on arrival. I was even able to get an extra 12 furniture pads upon request.
