Penske® Reviews
When picking up the truck the one we rented was not available. We had to take a smaller truck and change it for a larger one with Penske Truck Company. This was the second time we used this company and both times we ran into size with our trucks. We had nice clean trucks and would use Penske Trucking Company again but hoping it would be without the hassle on moving day of not having our truck ready. We did speak with a customer service person so we should have not had the problems with Penske. I would rate this company a 3 out of 5.
B/c I have had past poor experiences with U-Haul, I selected Penske. From placing the initial order by phone, the follow-up calls, the pickup of the truck, the loading of my car on the trailer the next day (in Tampa, Florida) to the easy drop-off of the trailer and next day easy return of the rental truck at Home Depot (Harrisburg, Pa,) everything was excellent.
My Penske truck was practically brand new. Perfect size. Downside is that because it's a cab it's not comfortable for the passenger - the engine really heats up the foot space on the passenger side and there's no reclining. I wish they'd make extended cab options. A friend recommended Penske over UHAUL and I'm very glad I went with Penske. I never worried that the truck would break down over any mountain passes (I heard terrible moving stories about cross-country drives - yikes). One thing I wasn't completely prepared for was the amount of gas a truck hauling thousands of pounds of weight would require. On flat highways the truck gets around 10 miles to the gallon. Much less over passes, of course. Be sure to include gas prices when preparing to move yourself. Whew!
Generally a good experience. Pick up and drop off were convenient, the price was competitive, and the truck was clean. Mid trip, there was a glitch with the truck where it wouldn't start because of a faulty sensor. Telephone support was fairly helpful with this, and was about to dispatch a road crew when I finally got the truck started.
I booked over the phone. I had quotes from Penske, Budget, and UHaul and called each in turn with the lowest quote I got. When Budget had a lower originally quotes price than Penske I mentioned this to Penske and they lowered the fee to be the best deal. My only problem was the gas tank was not full when we picked up and of course we over-filled the tank when we went to refill the tank to return the truck. I would insist next time that we don't the truck until Penske has fully fueled it, so we don't overpay on gas at the end.
I booked online but made adjustments via phone. The process was decent. My only concern was the pricing kept changing even though I had a quote. Customer service was fine over the phone. The day of the pick up, the company called me and said that the truck hadn't arrived back to the garage. I was delayed 2 hours. When I went to pick the truck up, the worker apologized and I received a small discount. The price was better with this company because I was able to use my AAA membership for a discount. At drop off, it was hard to locate the building and where to park the truck. It was on a Saturday during the day and apparently they were closed. I didn't feel comfortable dropping the truck off there but there was no other option. The condition of the truck was good. I chose this company due to size of the truck and the price. I would use them again if the price was better than somewhere else.
We reserved the truck online. The requested size wasn't available at pickup, so they gave us a larger one for the same price. It was all a very easy process, and the truck was much nicer than other companies we've used in the past. We chose this one based on overall price, and would definitely use them again. 26' truck
I easily booked a Penske truck on line. They had options and prices that matched my need. The customer service at pick up was fantastic! Very friendly and fast. The truck was spotless. When we were loading the truck the hand truck's wheel fell off. I called the store and they sent someone out to exchange it right away. About 30 minutes after they delivered the exchange I got a call from the supervisor apologizing for the inconvenience. The 600 mile trip was comfortable and problem free. Returning the truck was equally as easy as the pick up. I will use Penske in the future and recommend them to all my family and friends.
