Penske trucking was good. No problems with truck.

The truck was very clean, and the customer service representatives at both locations (pick-up and drop-off) were knowledgable and courteous. I've used Penske in the past for long-distance moves, and would recommend it. Much better than U-Haul!

We reserved the truck online. The requested size wasn't available at pickup, so they gave us a larger one for the same price. It was all a very easy process, and the truck was much nicer than other companies we've used in the past. We chose this one based on overall price, and would definitely use them again. 26' truck

I booked the truck online, and the customer service was good all around. I didn't choose Uhaul because I have had communication issues in the past and they charged me extra which causes Uhaul and Penske to have similar pricing in the end. I would use Penske again.

booking went smoothly and they were the best rate i could find. the truck was relatively new and had little to no damage. i have used them before and i would happily use them again.

Our first ruck ran poorly and didn't sound right. The guy said it was due to the diesel truck needing to warm up, but there was more to it than that. They did eventually end up switching trucks for us, thank goodness!

Totally professional. Had one small issue and it was resolved to our complete satisfaction. Would definitely use them again.

Having used U-Haul in prior moves I planned to do the same on my last migration. A friend always uses Penske so I thought I should compare. Penske is far superior in the quality of the vehicle, ease of use with its hydraulic lift gate and their customer service.

It was an excellent experience.

Very Positive all the way around. Booked in person. Customer service excellent. Truck a1 Condition. Brand name. Yes I would use them again.

I picked this company because of the quality of their trucks and equipment. Cost breakdown was close to other companies I search prior to renting. I was also moving over a holiday weekend and they were able to make sure that I was able to get the truck when I needed it.

didnt use the rental, the wife drove. gas milage was horrendous , i was told.

New truck, but had a leak through the roof, so we experienced water damage on our possessions.

I had to take a smaller truck because they gave mine to someone else.

I don't wish to write a comprehensive review.

Good professional service on both ends of the trip, good equipment that was relatively new and well maintained.

Everything about the move was very professional. The guys worked hard, fast, and accurately. All of the items arrived safe and sound. We had rented the truck ourselves, and used Hire a Helper to load/unload. Great work!

The truck was in good condition (unlike my previous experience with U-Haul), but the car carrier we had reserved was not ready and we were advised to come later in the day to pick it up. When we did, it took 20 minutes to get someone to even inform us where it was, and we received no assistance on hooking it up or loading my car onto it (I am a disabled older female). When I went to turn in the truck on the other end, the facility had no identifying marks on it and I had to leave the truck in a parking lot across the street until the following day because I could not contact anyone who could tell me where to leave it. The truck itself was fine and there were no 'hidden' charges.

Very good. Great customer service.

Easy and quick pick-up. Easy return.

I easily booked a Penske truck on line. They had options and prices that matched my need. The customer service at pick up was fantastic! Very friendly and fast. The truck was spotless. When we were loading the truck the hand truck's wheel fell off. I called the store and they sent someone out to exchange it right away. About 30 minutes after they delivered the exchange I got a call from the supervisor apologizing for the inconvenience. The 600 mile trip was comfortable and problem free. Returning the truck was equally as easy as the pick up. I will use Penske in the future and recommend them to all my family and friends.

We were told at time of reservation that practically all trucks of that size have cruise. Ours did not. When moving 3000 miles, that's important! They didn't have nearly the number of furniture pads we had requested at time of reservation. We were called the morning of reservation and asked to pick it up at a different location than reserved.

I booked online but made adjustments via phone. The process was decent. My only concern was the pricing kept changing even though I had a quote. Customer service was fine over the phone. The day of the pick up, the company called me and said that the truck hadn't arrived back to the garage. I was delayed 2 hours. When I went to pick the truck up, the worker apologized and I received a small discount. The price was better with this company because I was able to use my AAA membership for a discount. At drop off, it was hard to locate the building and where to park the truck. It was on a Saturday during the day and apparently they were closed. I didn't feel comfortable dropping the truck off there but there was no other option. The condition of the truck was good. I chose this company due to size of the truck and the price. I would use them again if the price was better than somewhere else.

We got our best deal with Penske for the very large truck we needed, We also needed a truck with a tail gate. It was cheaper to rent a truck in our new location, drive it north, fill it and drive it back. The only issue we had was that thy confirmed the day before that they had a truck 6 miles from our new location in Ocean Isle and when we went to pick up the truck they said we had to drive 40 miles out of our way to pick up the truck in Myrtle Beach. That was bad. That added 80 miles onto our trip that day. With 1300 miles facing us we really didn't need an added 80 miles. The truck was clean and customer service was good except that honesty issue about where we could pick up the truck..

Customer service was great, truck was easy to book and the pick up and drop off was made easy. The truck was new with very few miles and ran well. I would use this again.

Was done online - first company declined - schedule issue - second company locked in. We needed a piano moved, so we entered that criteria and we got a company to move a piano. The movers were outstanding - very efficient, wrapped all furniture, packed tight into the truck - no damage enroute. Completed within 2 hours - worked hard. Also helped move items inside the house. Overall, an excellent job!

On time and organized

good truck, good price

The truck seemed in relatively good shape, and the process of picking it up and dropping it off was good. The unfortunate issue was that I had some things get water damage by a small leak in the box of the truck that rain got into. Luckily nothing major was ruined so I wan't too concerned but I did mention it and was supposed to receive a call from Penske but never did. All in all I would use Penske again.

16' for 711 sq ft. Was the exact right size with good packing techniques. Also not too bad to drive. Cab was clean and no smoke smell like uhaul. Was only 100$ extra than uhaul but 100% worth it. If you're moving across country make sure what you're moving in is comfortable.

Penske sucks. They tried charging me a rate I never had agreed to during the online reservation. They have a guarantee that the truck would be ready when reserved online however the truck was an hour late. Plus it took another hour and a half to get out the Home Depot office as they tried to "fix" the pricing issue before I left with the truck. Meanwhile I was paying for movers that were unable to work as I had not showed up with the truck yet. Home Depot doesn't know how to rent Penske's so do yourself a favor if you are tight on time... skip Penske @ Home Depot, reservation or not. I was very displeased with their service and inability to get me checked out so I can begin my move. The truck worked fine however it was just a huge timely hassle to actually check out the truck after I had reserved a week in advance online. On a side note, the Penske driver that brought the truck to Home Depot was a great guy. We joked around and even saw him the next day when we were returning the truck. Overall, I used Penske in the past and they were great.... this time..... not so much.

Easy to rent...pick up and drop off at local Home Depot. Our 26 foot truck had a lift gate that made loading heavy items easy.

Adequate size truck. Front end of truck shimmied. Very loud engine.

Pick up at Home Depot (Riverside) was not smooth. No one knew how to check the truck out so it took almost an hour. Check in at Puyallup was super easy and quick. Truck was in good condition and just needed sweeping out prior to loading, but the cab was very, VERY dirty. We washed off the steering wheel 3 times before the grease and grime was removed. The floor was so grimy I'll never be able to use those shoes again - every time one foot bump the other it transferred grease and grime to the leather and fabric that will not come off - yuck!

Excellent service from start to finish. The truck was in good shape, ran well and all the equipment that came with it suited my needs. Everyone I dealt with on both ends were courteous and professional. Would certainly rent from Penske again.

The truck was a 26 ft model with a diesel engine. It was clean and ran well, except for uphill. It would bog down, and slow pretty quickly. Two flat tires on the car trailer in one day. The tires should have been replaced prior to our rental. Penske did not do a good job of communicating with us while were stuck waiting for replacement tire and a rim. The first repair took four hours to complete. The second took two and a half hours.

The helper crew offloaded into a storage unit, but I will use them again as soon as I purchase a home.

The Penske location was easy to work with. The truck handled well and was clean. No issues.

The truck was late upon pick up by 4 hours and broke down for 3 days, I finally had to start yelling for them to get a wrecker and tow it the rest of the way. I'm traumatized, I've always used Penske never had a problem, first time for everything.

Clean truck, comfortable rode

Truck is clean and appears reliable. Good price compared to competition

No issues. friendly service

Will always use Penske! Great trucks, fabulous personnel!

Helpful and pleasant service over the phone.

Penske truck was old and only got 6 miles to the gallon

The accomplished a very difficult move (from a 3rd floor apartment into a 3rd floor apartment) and took great care of our belongings.

Used Penske four times over the last two months and they were awesome every time. Even when I had emergency surgery during our move, they worked with my wife and made it right...no fuss or haggling. While the rest of our move was VERY stressful, Penske was amazing and will be recommended to anyone who needs a moving truck.

Helpers did a great job, equipment was ok. Truck could have had more power going up hills.