The truck had a burnt out headlight I did notice until later. They sent a guy out to repair it within the hour! I would use them again and have many time!

Penske provided us a new 26' truck with a lift gate. It made loading and unloading as breeze. I was surprised how good mileage was with that big diesel engine.

I would use this company again if we have to move.

When picking up the truck the one we rented was not available. We had to take a smaller truck and change it for a larger one with Penske Truck Company. This was the second time we used this company and both times we ran into size with our trucks. We had nice clean trucks and would use Penske Trucking Company again but hoping it would be without the hassle on moving day of not having our truck ready. We did speak with a customer service person so we should have not had the problems with Penske. I would rate this company a 3 out of 5.

Penske trucks suck!!! 2 for 2 broken down during the move!!!! Find ANYONE else!!!!!!!!!!!!!!!!!!!!!!

Truck was as expected. Nothing to complain about, but nothing to rave about.

Penske customer was very straight and fast. I would recommend penske to everyone.

Easy pickup, Truck ran well with no problems. Only glitch was drop-off point has limited hours.

Ok. Good roadside service

The trucks transmission went out and we were stuck for 2 hours waiting on the tow truck

Didn't store anything

Truck was almost brand new - AUX hookup, cruise control, we were able to travel at 70mph consistently with a full load and towing a car with no problems. Ended up getting between 6 and 12 mpg depending on which part of the drive it was, averaging 9.1mpg from Omaha to LA.

The truck rental process went smoothly ... prompt, courteous, efficient.

Penske truck was new.

They could have tied down the items better and just threw some of the boxes on in the end. Also, they took several smoking breaks and ordered a pizza.

B/c I have had past poor experiences with U-Haul, I selected Penske. From placing the initial order by phone, the follow-up calls, the pickup of the truck, the loading of my car on the trailer the next day (in Tampa, Florida) to the easy drop-off of the trailer and next day easy return of the rental truck at Home Depot (Harrisburg, Pa,) everything was excellent.

My Penske truck was practically brand new. Perfect size. Downside is that because it's a cab it's not comfortable for the passenger - the engine really heats up the foot space on the passenger side and there's no reclining. I wish they'd make extended cab options. A friend recommended Penske over UHAUL and I'm very glad I went with Penske. I never worried that the truck would break down over any mountain passes (I heard terrible moving stories about cross-country drives - yikes). One thing I wasn't completely prepared for was the amount of gas a truck hauling thousands of pounds of weight would require. On flat highways the truck gets around 10 miles to the gallon. Much less over passes, of course. Be sure to include gas prices when preparing to move yourself. Whew!

Penske was awesome to deal with. They did not have the truck available for me at the time and date I reserved it for, but, they made good on it. I would use them again - great truck and newer than most. Their customer service was exceptional.

Truck worked out well.

Generally a good experience. Pick up and drop off were convenient, the price was competitive, and the truck was clean. Mid trip, there was a glitch with the truck where it wouldn't start because of a faulty sensor. Telephone support was fairly helpful with this, and was about to dispatch a road crew when I finally got the truck started.

First time using Penske, much better experience than UHaul.

I booked the truck online, and the customer service was good all around. I didn't choose Uhaul because I have had communication issues in the past and they charged me extra which causes Uhaul and Penske to have similar pricing in the end. I would use Penske again.

Pick and drop smooth. would definitely use again. Price very competitive.

Very friendly, very easy pickup and drop-off, never any hidden charges, they didn't even count the blankets they provided...just gave me a stack in good faith. I love Penske!

We reserved the truck online. The requested size wasn't available at pickup, so they gave us a larger one for the same price. It was all a very easy process, and the truck was much nicer than other companies we've used in the past. We chose this one based on overall price, and would definitely use them again. 26' truck

Our first ruck ran poorly and didn't sound right. The guy said it was due to the diesel truck needing to warm up, but there was more to it than that. They did eventually end up switching trucks for us, thank goodness!

Penske trucking was good. No problems with truck.

booking went smoothly and they were the best rate i could find. the truck was relatively new and had little to no damage. i have used them before and i would happily use them again.

I booked over the phone. I had quotes from Penske, Budget, and UHaul and called each in turn with the lowest quote I got. When Budget had a lower originally quotes price than Penske I mentioned this to Penske and they lowered the fee to be the best deal. My only problem was the gas tank was not full when we picked up and of course we over-filled the tank when we went to refill the tank to return the truck. I would insist next time that we don't the truck until Penske has fully fueled it, so we don't overpay on gas at the end.

The truck was a little late arriving to the rental facility, but they compensated me so it wasn't the end of the world.

It was GREAT, Great customer service.. I would use them again if I have the need.

The truck was very clean, and the customer service representatives at both locations (pick-up and drop-off) were knowledgable and courteous. I've used Penske in the past for long-distance moves, and would recommend it. Much better than U-Haul!

On time and organized

It was an excellent experience.

Having used U-Haul in prior moves I planned to do the same on my last migration. A friend always uses Penske so I thought I should compare. Penske is far superior in the quality of the vehicle, ease of use with its hydraulic lift gate and their customer service.

The truck was in good condition (unlike my previous experience with U-Haul), but the car carrier we had reserved was not ready and we were advised to come later in the day to pick it up. When we did, it took 20 minutes to get someone to even inform us where it was, and we received no assistance on hooking it up or loading my car onto it (I am a disabled older female). When I went to turn in the truck on the other end, the facility had no identifying marks on it and I had to leave the truck in a parking lot across the street until the following day because I could not contact anyone who could tell me where to leave it. The truck itself was fine and there were no 'hidden' charges.

I booked online but made adjustments via phone. The process was decent. My only concern was the pricing kept changing even though I had a quote. Customer service was fine over the phone. The day of the pick up, the company called me and said that the truck hadn't arrived back to the garage. I was delayed 2 hours. When I went to pick the truck up, the worker apologized and I received a small discount. The price was better with this company because I was able to use my AAA membership for a discount. At drop off, it was hard to locate the building and where to park the truck. It was on a Saturday during the day and apparently they were closed. I didn't feel comfortable dropping the truck off there but there was no other option. The condition of the truck was good. I chose this company due to size of the truck and the price. I would use them again if the price was better than somewhere else.

New truck, but had a leak through the roof, so we experienced water damage on our possessions.

We were told at time of reservation that practically all trucks of that size have cruise. Ours did not. When moving 3000 miles, that's important! They didn't have nearly the number of furniture pads we had requested at time of reservation. We were called the morning of reservation and asked to pick it up at a different location than reserved.

I had to take a smaller truck because they gave mine to someone else.

Good professional service on both ends of the trip, good equipment that was relatively new and well maintained.

Everything about the move was very professional. The guys worked hard, fast, and accurately. All of the items arrived safe and sound. We had rented the truck ourselves, and used Hire a Helper to load/unload. Great work!

Was done online - first company declined - schedule issue - second company locked in. We needed a piano moved, so we entered that criteria and we got a company to move a piano. The movers were outstanding - very efficient, wrapped all furniture, packed tight into the truck - no damage enroute. Completed within 2 hours - worked hard. Also helped move items inside the house. Overall, an excellent job!

I don't wish to write a comprehensive review.

Very Positive all the way around. Booked in person. Customer service excellent. Truck a1 Condition. Brand name. Yes I would use them again.

didnt use the rental, the wife drove. gas milage was horrendous , i was told.

I picked this company because of the quality of their trucks and equipment. Cost breakdown was close to other companies I search prior to renting. I was also moving over a holiday weekend and they were able to make sure that I was able to get the truck when I needed it.

Customer service was great, truck was easy to book and the pick up and drop off was made easy. The truck was new with very few miles and ran well. I would use this again.