Move was accomplished.

My truck was not at the designated pick-up location, but the coordinator was very nice and gave me an extra discount and some blankets for free.

The truck was fine other than being available three hours later than scheduled, and there were water leaks in the two front corners of the truck. (They kept me apprised but it was a problem because we had schedule Good Guys Movers.) Because of heavy rains during driving and before unloading, a number of boxes were wet and had to be unloaded and dried immediately. No damage to items, however.

I used Penske for the first time and it was so much easier going through Penske than it has been for other moving trucks. I used the Penske by Wrigley Field. The workers there were very helpful. When I move next, I'll be going to that Penske again!

Penske wasn't the cheapest until someone called me about my online quote and offered several discounts. I got a 26' box truck, car trailer, 4 dozen blankets, for 5 days at 1800. Truck got decent mileage too.

I used Penske over UHaul based on prices. The truck was clean and in great condition. The multi-state drive was made easier by using Penske.

Not impressed. The truck's front tire was worn smooth. We did not notice it at first because the wheels were straight and it was on the inside. They eventually sent someone out to change it before we got going. We pulled a car on a flatbed trailor and the axle broke mid-trip. Again, a delay while they sent someone out to repair it. Although they did a fair job of getting the repairs done, it was very inconvient and delayed the move overall. We felt the equipment should have had better preventative maintenance.

We underestimated the amount of stuff and reserved a 14 foot Uhaul. When we tried to upgrade to a bigger truck, Uhaul had nothing for us in the region until four days later. We cancelled and called Penske. They were happy to help and found us the right truck immediately. They were less expensive than U and more efficient and accommodating.

Cheaper and better trucks than competitors.

The guys worked hard

Good company to rent from. Truck was in good shape and was not too difficult to drive.

Did a great job. Would recommend them

HireAHelper and My-Guys-Moving were superb. I would use them again and I do recommend them. Penske was a fine choice for the truck -- it was clean, worked well, was easy to reserve, was easy to drop-off after hours, and the representatives were terrific at Parson's Buick in Plainville, CT. I would use them again and I do recommend them.

Comfortable truck for a long drive

Excellent- reserved about 10 days prior for a busy Memorial Day weekend and able to get a 26' truck- 2 days before I was then able to adjust my pick up time and reservation. When I missed my pick up window - national customer service was able to again adjust my contract so I only paid for the time I had the truck. Super company to work with- guys at the Jessup MD office were great and even the guys in their shop helped when I stopped by after hours to drop the truck back off.

In discussions, thought we could get by with 16'. Should have gotten 22 since we did not tow car. No problem though; just inconvenient to deal with leftovers.

Penske truck was in Great shape and easy to drive.

The truck was new and ran great

I went through Hire-A-Helper because I understood that whomever they booked for me, would have been through a screening process, or they knew that they would treat me fairly. I felt that the Brooks's Moving guys took total advantage of me and my family by; not accomplishing the task required within the time-frame that they promissed, then over-charging me for the extra hours they put-in over what was booked initially, making me pay for a guy who sit around faking injuries for the last 2 hours of a very stressfilled day.

Moving is always time consuming and hated by most people but when you have great help doing the heavy lifting it definitely makes that task less trying. Dyson movers went a long way in helping to make this an easy move.

We were very pleased with our truck rental. Pick up and drop off were very easy. The truck was pretty clean and worked perfectly for what we needed. We didn't have any problems at all.

Truck had 55,000 miles on it but looked new. Unfortunately the A/C and passenger-side air bag didn't work.

Overall move went smoothly. Jays moving services and hire a helper were professional, courteous and work end a timely manner. We would use again.

Overall, would recommend 3D Relocation again

Wonderful truck--brand new, immaculate inside, and easy to check out and check in. Highly recommended!

Penske truck was just OK...it did the job. However the Truck was not clean when we picked it up.

Steve at the Concord, CA location was perfect...the Jeremy at the main office was great...a few of the sales people needed to be trained.

Penske was friendly and polite, easy going. The dates of our move changed about 4 times, they were very flexible with all our changes. Easy to pick up, and easy to drop off. The truck was easy to drive. Great rates! The only thing is the light inside the back did not work so loading truck into the evening hours was a bit difficult. Overall YES, we would use them again. GREAT customer service!!

Almost new truck, can't complain about condition. The inside of the trailer did smell like diesel or gas, though, and after the move many of the soft belongings smelt that way too.

Penske provided a very good truck with speed control, clean and efficient.

Horrible service. Very unprofessional. I gave them three stars because the actual truck was perfect.

No problems whatsoever!!

We only needed a cargo size van and it worked fine. The people were nice at the pick pup and drop off. I would use them again.

Excellent vehicle; clean and well maintained.

Our 4th time using Penske in 4 years and love the company and their employees!

They were ok. Reserved 3dozen moving pads, the ones the had for me were filthy and the mess would have come off on my microfiber furniture. Replaced them, still didn't look all that great. Truck seemed to have a restricter...never got above 72, even when going down steep down grade in Allegheny Mountains....very unsafe in a couple of circumstances during my 15 hour drive. Over the last 4 years I have personally driven 22 ft to 26 ft moving vans from, Budget, Penske (2), Uhaul (2) and just this past weekend another Penske (22 ft). Never had this kind acceleration problem before...even on flat, could not get over 71mph. Yes, generally plenty fast and most often the posted speed limit, but there are always times when you should be able to apply accelerator and actually accelerate.

I was misinformed when I reserved the truck as to what the charge was for each day the truck was returned late. I was told $50 per day. However, that was the rate for returning the truck beyond the contracted terms and if paid in advance. If you return a truck later than the number of days you initially paid for, the daily rate jumps to $100. When I first contacted Penske, the rep curtly advised me to read the lease agreement. I told her it is about 30 pages long, in fine print and reads like stereo instructions. It was probably only about 10 pages long. She also advised me the time for return was exactly the time of checkout. I asked her shouldn't such important details be highlighted during reservation and checkout and require the customer's initiating. She said, "I wouldn't know." I called back and spoke to another rep, and he told me he understood my situation and made an adjustment to the lease allowing for the $50 per day late fee. Lesson here: if at first you don't succeed, try again and again until you get satisfaction. When I made the reservation, I was told that the truck WOULD be full of fuel when I picked it up, I was expected to bring it back full, or I'd be charged for completely filling the 50-gallon tank. I was aware of this from previous experience. When I picked up the truck at Home Depot, to my surprise, the fuel tank was 3/4 full. This was noted on the lease contract sheet. When I returned the truck I forgot about the amount of fuel I had when I checked out until I had put 7/8 of a tank of diesel fuel in the tank. When I returned the truck and pointed out how much fuel was in the truck's tank, the employee chuckled and said, "If you put too much fuel in the tank, too bad, no refunds." Lesson here: don't except any rental vehicle unless you are absolutely sure it is full of fuel. The next time I do so, I will take it to the nearest fuel station and top it off and get a receipt.

Joanne Speno was awesome!!!

I rented a 26' Penske truck to move from south Alabama to the Raleigh area of NC. This truck was in much better condition than any truck I've rented from other companies. Also, Penske offers unlimited miles for one way rentals and the larger trucks are diesel so that helps on fuel efficiency. I had no trouble with the truck at all and, in fact, never wondered if it would make it. I can't say the same for other vehicles I've rented.

Sturdy and reliable. Very smoothe move.

We reviewed the truck with the agent and all seemed well. When we got on the road for our 1100 mile journey it was another story. We were told it would get 11-15 miles to the gallon, well it only got about 5-6. The radio was broken and the cargo area had a leak. Thankfully, nothing got ruined since I packed in plastic totes and all of my clothing was in space saving bags. When we returned the truck we told the agent about this and she said she was sorry but the complaint would go no further. Highly disappointed and I'm not sure I would use them again.

Truck was just what we needed

Penske has nice new equipment, not like U XXXX. everyone was real nice and flexible

Great service by Tasha and when I turned the truck in.

Nice truck, handled well.

Clean and dependable transportation...no suprises

Clean truck that got me across the state with no issues.

The truck worked very well. Just the right size.