Steve at the Concord, CA location was perfect...the Jeremy at the main office was great...a few of the sales people needed to be trained.

Penske was friendly and polite, easy going. The dates of our move changed about 4 times, they were very flexible with all our changes. Easy to pick up, and easy to drop off. The truck was easy to drive. Great rates! The only thing is the light inside the back did not work so loading truck into the evening hours was a bit difficult. Overall YES, we would use them again. GREAT customer service!!

Almost new truck, can't complain about condition. The inside of the trailer did smell like diesel or gas, though, and after the move many of the soft belongings smelt that way too.

Penske provided a very good truck with speed control, clean and efficient.

Horrible service. Very unprofessional. I gave them three stars because the actual truck was perfect.

No problems whatsoever!!

We only needed a cargo size van and it worked fine. The people were nice at the pick pup and drop off. I would use them again.

Excellent vehicle; clean and well maintained.

Our 4th time using Penske in 4 years and love the company and their employees!

They were ok. Reserved 3dozen moving pads, the ones the had for me were filthy and the mess would have come off on my microfiber furniture. Replaced them, still didn't look all that great. Truck seemed to have a restricter...never got above 72, even when going down steep down grade in Allegheny Mountains....very unsafe in a couple of circumstances during my 15 hour drive. Over the last 4 years I have personally driven 22 ft to 26 ft moving vans from, Budget, Penske (2), Uhaul (2) and just this past weekend another Penske (22 ft). Never had this kind acceleration problem before...even on flat, could not get over 71mph. Yes, generally plenty fast and most often the posted speed limit, but there are always times when you should be able to apply accelerator and actually accelerate.

I was misinformed when I reserved the truck as to what the charge was for each day the truck was returned late. I was told $50 per day. However, that was the rate for returning the truck beyond the contracted terms and if paid in advance. If you return a truck later than the number of days you initially paid for, the daily rate jumps to $100. When I first contacted Penske, the rep curtly advised me to read the lease agreement. I told her it is about 30 pages long, in fine print and reads like stereo instructions. It was probably only about 10 pages long. She also advised me the time for return was exactly the time of checkout. I asked her shouldn't such important details be highlighted during reservation and checkout and require the customer's initiating. She said, "I wouldn't know." I called back and spoke to another rep, and he told me he understood my situation and made an adjustment to the lease allowing for the $50 per day late fee. Lesson here: if at first you don't succeed, try again and again until you get satisfaction. When I made the reservation, I was told that the truck WOULD be full of fuel when I picked it up, I was expected to bring it back full, or I'd be charged for completely filling the 50-gallon tank. I was aware of this from previous experience. When I picked up the truck at Home Depot, to my surprise, the fuel tank was 3/4 full. This was noted on the lease contract sheet. When I returned the truck I forgot about the amount of fuel I had when I checked out until I had put 7/8 of a tank of diesel fuel in the tank. When I returned the truck and pointed out how much fuel was in the truck's tank, the employee chuckled and said, "If you put too much fuel in the tank, too bad, no refunds." Lesson here: don't except any rental vehicle unless you are absolutely sure it is full of fuel. The next time I do so, I will take it to the nearest fuel station and top it off and get a receipt.

Joanne Speno was awesome!!!

I rented a 26' Penske truck to move from south Alabama to the Raleigh area of NC. This truck was in much better condition than any truck I've rented from other companies. Also, Penske offers unlimited miles for one way rentals and the larger trucks are diesel so that helps on fuel efficiency. I had no trouble with the truck at all and, in fact, never wondered if it would make it. I can't say the same for other vehicles I've rented.

Sturdy and reliable. Very smoothe move.

We reviewed the truck with the agent and all seemed well. When we got on the road for our 1100 mile journey it was another story. We were told it would get 11-15 miles to the gallon, well it only got about 5-6. The radio was broken and the cargo area had a leak. Thankfully, nothing got ruined since I packed in plastic totes and all of my clothing was in space saving bags. When we returned the truck we told the agent about this and she said she was sorry but the complaint would go no further. Highly disappointed and I'm not sure I would use them again.

Truck was just what we needed

Penske has nice new equipment, not like U XXXX. everyone was real nice and flexible

Great service by Tasha and when I turned the truck in.

Nice truck, handled well.

Clean and dependable transportation...no suprises

Clean truck that got me across the state with no issues.

The truck worked very well. Just the right size.

First truck broke down before I could leave Louisiana. Thankful for good friends who provided a place to stay. Unable to fix by roadside assistance, so drove to main Penske rental/service location. Cannot say enough about Nathan and Chris, they kept me informed. Evidently the truck had a history of break pressure issues, despite only 41000 miles. Four hours later, it was determined a new truck would need to be brought in and a crew to unload into a new truck. At 7:30 in the evening 12 hours from when I started I was finally on my way, but it was too late to start my journey west. Would use Penske again, truck was clean and the ride was much better than u-haul. A bigger discount off my rental would of been nice towards the 24 hour delay in getting to final destination.

Great rental, almost new truck, well maintained. Sucks gas like a beast, but that's a big truck for you...

We had no problems with the truck itself but when we picked up our car trailer it had a flat tire. We waited at Home Depot for 4 hours before they could get someone out to fix the tire. We've rented from Penske in the past with no issues but If your going to rent from them I wouldn't go through Home Depot. They have no quality control.

Clean well maintained trucks.

The truck was in great shape, only 40k miles, all the features you need. They found me a truck last minute and the price was right. AAA discount! Everyone was friendly and helpful.

They. Overcharge me. I fill gas tank 2 miles before I return it. Gas tank was 100%fill. Next day I check my account and find they withdrawal $75 dollars. This is happen in Palm coast Florida.

Penske trucks are by far the best. Never had an issue.

No problems with the truck or car hauler. The truck was 75% full towing a 3000 pound car and made it through 30-40mph winds in Wyoming.

Excellent price on the truck that was purchased for our move. They even gave us an additional day, furniture pads and upgraded us from a 22' truck to a 26' truck at no extra cost. Great job!

Maybe just logistical problems, but didn't have well organized what I had ordered and it took an extra couple of hours of waiting. The parcking lot of home depot is sometimes difficult to drive through once hooked with a trailer or car dolly. The truck and service fare exceptionally good.

I have used Penske truck rental many times and have always had a pleasant experience. I would recommend them to anyone needing a moving truck.

Price was good and the truck ran fine.

Nice truck....easy transactions.

The truck did a good job

They were friendly and very helpful when I picked up my truck and car dollie. They called twice while on my trip just to make sure that everything was fine. I would happily recommend them.

I have never rented a truck before. Penske or the rental office, I don't know for sure which, was having computer problems so it took and hour to get rental agreement set. We did receive an additional discount because it took so much time to set up the rental. Once I got the truck and started driving it home, there was a low tire indicator that wouldn't go off. The local rental office met me at a filling station in route to my house to check it out and determined it was a faulty sensor. From then on things went smoothly. But it took almost 2 hours to rent the truck and check it out, and I ended up with my loading helpers waiting at the house. The return of the truck after our one way trip was a piece of cake.

I made reservation at 8:00am and the store was closed they opened 20mn late

Picked up our truck at Home Depot. We requested a 22 foot truck but they only had a 26. They gave us the truck for the same price as a 22 foot truck. This is our 2nd time using a Penske truck and we couldent be happier.

Horrible experieince

Needed a second truck to get other patio furniture packed!

Easy rental. Great value.

Used them before. Reliable trucks and nice people to deal with.

Was a big challenge and move for me to do alone, but overall service was very straight forward and respectable.