Truck was clean and road ready when I picked it up. It was easy to return at my destination

We had a brand new truck, barely 1000 miles on it. It was flawless in the drive through the windy plains of Kansas. Penske support even helped us through several questions and concerns without batting an eye!

clean new truck good service

Nice newer clean truck. Pick up and drop off was quick. I chose Penske because they offered trucks with lift gates and their equipment is generally in better condition. I would recommend Penske if you want clean low mileage trucks that are not beat to death. They are not the cheapest option when choosing a rental truck but you tend to get what you pay for.

Friendly folks, easy to deal with.

The truck was exactly as advertised. HOWEVER - Penske inner truck space is less than that of Uhaul or Budget. But if you know that, and compensate for it, you'll be fine.

Good service - same as always. This is the 11th time I've rented from them to move (work moves me around a lot).

We were told we had a 50 gallon tank and gas gauge showed empty at 25, we were told there would be a CD and there wasn't one. Not the most comfortable when traveling across country. They say 3 seater but you could not put a third person in the cab!

Not only was the truck practically new and spotless, the reservation process was fast and efficient. The msot important thing was I had an emergency come up and rather than add to my distress they worked with me and I could not believe I was dealing with a large corporation - I felt like I was dealing with a small local business that knew me and wanted to help! Consequently I will never do business with any other rental company except Penske!

We had a 22ft truck to move a 2BR and 1BR apartment into a single house. We should have gone with a larger truck as we had to leave a few items behind to be moved separately. The staff overall seemed friendly and helpful. The truck was fairly roomy and clean. We chose them because they were cheaper than other options and offered a AAA discount. I would use them again.

great truck, wouldn't use any other. Once rented a U-Haul truck near San Francisco for a move to Scottsdale, and they gave me one without a radiator (no lie). I noticed a hose sticking out of the front right wheel well and asked them to open the hood. Good thing!

The folks at the Sterling location are very helpful. I recommend purchasing the $25 insurance waiver. Each time I have dinged something on the truck that would have easily cost $200

Best rental truck company out there. They gave me an upgrade to a larger truck at no extra charge, helped me when I wasn't able to get the ramp back up and even extended my rental an extra day without charge when I couldn't get my ramp back in the truck in order to return it....their customer service and road side assistance was so responsive!

Your young men were very helful, on time, and courteous.

Worked just fine! Truck could have a cupholder and a cigarette lighter.

Penske customer service is wonderful. They bent over backwards to make our drive painless. Our 26' truck was loaded, along with a car trailer. It could use a few more horsepower. 35 MPH going up hills was a bit much. Passed by everyone. Once on the flat, it was smooth sailing. Clean, comfortable truck.

Truck was new, and there when I needed it.

The truck was clean and ready to go. The individual that check me in was very customer friendly and provided me with all of the assistance that I needed. I will rent from here again and inform my friends and family about my experience.

Truck was great and easy to handle.

Gas gauge was on full when I picked the truck up so before I returned it I filled it until the pump stopped. That's when I found out the gauge went way past the full mark so I actully took the truck back with a lot more fuel than it had when I picked it up. I feel like it was a bit dishonest.

I also used a 1-800-Pack-Rat unit. Haven't had it delivered yet. But everything fit. The experience was great. Both the truck and the unit were clean and in good shape. Both companies have been good about keeping in touch with me. I would use them again.

so quick and efficient - great job!

The truck had a burnt out headlight I did notice until later. They sent a guy out to repair it within the hour! I would use them again and have many time!

Penske provided us a new 26' truck with a lift gate. It made loading and unloading as breeze. I was surprised how good mileage was with that big diesel engine.

I would use this company again if we have to move.

When picking up the truck the one we rented was not available. We had to take a smaller truck and change it for a larger one with Penske Truck Company. This was the second time we used this company and both times we ran into size with our trucks. We had nice clean trucks and would use Penske Trucking Company again but hoping it would be without the hassle on moving day of not having our truck ready. We did speak with a customer service person so we should have not had the problems with Penske. I would rate this company a 3 out of 5.

Penske trucks suck!!! 2 for 2 broken down during the move!!!! Find ANYONE else!!!!!!!!!!!!!!!!!!!!!!

Truck was as expected. Nothing to complain about, but nothing to rave about.

Penske customer was very straight and fast. I would recommend penske to everyone.

Easy pickup, Truck ran well with no problems. Only glitch was drop-off point has limited hours.

Ok. Good roadside service

The trucks transmission went out and we were stuck for 2 hours waiting on the tow truck

Didn't store anything

Truck was almost brand new - AUX hookup, cruise control, we were able to travel at 70mph consistently with a full load and towing a car with no problems. Ended up getting between 6 and 12 mpg depending on which part of the drive it was, averaging 9.1mpg from Omaha to LA.

The truck rental process went smoothly ... prompt, courteous, efficient.

Penske truck was new.

They could have tied down the items better and just threw some of the boxes on in the end. Also, they took several smoking breaks and ordered a pizza.

B/c I have had past poor experiences with U-Haul, I selected Penske. From placing the initial order by phone, the follow-up calls, the pickup of the truck, the loading of my car on the trailer the next day (in Tampa, Florida) to the easy drop-off of the trailer and next day easy return of the rental truck at Home Depot (Harrisburg, Pa,) everything was excellent.

My Penske truck was practically brand new. Perfect size. Downside is that because it's a cab it's not comfortable for the passenger - the engine really heats up the foot space on the passenger side and there's no reclining. I wish they'd make extended cab options. A friend recommended Penske over UHAUL and I'm very glad I went with Penske. I never worried that the truck would break down over any mountain passes (I heard terrible moving stories about cross-country drives - yikes). One thing I wasn't completely prepared for was the amount of gas a truck hauling thousands of pounds of weight would require. On flat highways the truck gets around 10 miles to the gallon. Much less over passes, of course. Be sure to include gas prices when preparing to move yourself. Whew!

Penske was awesome to deal with. They did not have the truck available for me at the time and date I reserved it for, but, they made good on it. I would use them again - great truck and newer than most. Their customer service was exceptional.

Truck worked out well.

Generally a good experience. Pick up and drop off were convenient, the price was competitive, and the truck was clean. Mid trip, there was a glitch with the truck where it wouldn't start because of a faulty sensor. Telephone support was fairly helpful with this, and was about to dispatch a road crew when I finally got the truck started.

First time using Penske, much better experience than UHaul.

The truck was a little late arriving to the rental facility, but they compensated me so it wasn't the end of the world.

It was GREAT, Great customer service.. I would use them again if I have the need.

booking went smoothly and they were the best rate i could find. the truck was relatively new and had little to no damage. i have used them before and i would happily use them again.

Very friendly, very easy pickup and drop-off, never any hidden charges, they didn't even count the blankets they provided...just gave me a stack in good faith. I love Penske!

I booked over the phone. I had quotes from Penske, Budget, and UHaul and called each in turn with the lowest quote I got. When Budget had a lower originally quotes price than Penske I mentioned this to Penske and they lowered the fee to be the best deal. My only problem was the gas tank was not full when we picked up and of course we over-filled the tank when we went to refill the tank to return the truck. I would insist next time that we don't the truck until Penske has fully fueled it, so we don't overpay on gas at the end.