Drove smoothly and Crescent Ace's customer service was excellent.

The Penske franchise I went through was a mess.

Good truck...ran well...love that you aren't charged mileage with Penske

We only use Penske trucks - they are the best-maintained fleet in the U.S.A.

Everything was good only suggestion is driver seat can be adjusted more, for tall people it is difficult to stretch out the leg.

Using Home Depot, obtained the right equipment and size for the job. The 26 foot truck is solid on the road, and with over 400 miles 1 way, drove like a car!

Terrible experience that caused a lot of extra expense and undue stress.

Very expensive.Budget got the best prices .

Truck was ready on time and everything worked great.

Just rented a truck. It was in very good condition. I rented it at Home Depot and the service was very good.

They didn't have the larger I truck I needed, but compensated by giving me a reduced rate for mileage. The truck was clean. The staff was very helpful and easy to pickup and dropoff truck. I would use them again.

The 26' truck was decent but had no working radio and no cushion to the seats, we drove for two days so this was a big deal. The trailer we ordered wasn't there when we arrived but they brought it to us 4 hours later. Good deal for the money, however the truck was a gas guzzler be sure to use online calculator to budget for gas then add an extra 30-50% just to be on the safe side. (We used 50% more than the calculator budgeted but we were hauling a trailer and driving through mountains for an eighth of the trip.)

Great truck, no issues.

Truck leaked and got several items soaked.

The 16ft Penske truck was a brand new model. Even reserving this truck with customer service was a pleasant experience.

I initially reserved a 22ft box truck. The week before our move their district office (Mobile, AL) called me and asked if I would consider a 26ft, power lift-gate truck - they needed to get this truck to the Orlando, FL area (we were moving near there) in the worst way. I told them that as long as it didn't cost more I would be okay with that. In hindsight, I should have asked for a reduced rate because using a lift-gate - instead of a ramp - it takes MUCH longer to load and unload the truck. As it turns out, I had to pay my "helpers" $100 more because of the extra time it took to load the truck. Also, because of a "screen" that is installed at the bottom of the neck of the gas tank, it is difficult to fill the tank with fuel. I saw diesel in the neck of the fuel tank before I turned the truck in, but the fuel gauge only read 7/8th full. The office I returned the truck to was going to charge me over $70 for fuel (at $8/gallon I might add) until I raised such a stink that they gave me a "customer satisfaction refund." Although it is unlikely that I will need another truck rental in my lifetime, if I do, it will NOT be with Penske!

did not provide the truck needed.

The truck ran well but seemed loose in the steering. We reported this upon returning the truck. The seat was extremely uncomfortable and didn't go back far enough to give me the leg room I would have preferred. Overall we were pleased with the vehicle and the safe trip.

Nice, clean equipment.

I have used Penske for long moves in the past. The trucks come to me clean, inspected, ready to go. The process of renting and returning the truck is smooth. The truck is easy to drive. The backup help from Penske is superb. (The brake lights did not work on the car carrier and they sent a repair person out to my home immediately to fix them.) The truck made the trip, which included lots of steep grades, just fine.

Used before and would still use again, fair prices and nice trucks

Heater did not work, Home Depot where I rented would not give me a briefing on the car holy operation. engine main light kept coming on - they basically said to ignore it.

fantastic truck and service!!

The truck was reliable and did well in the snow (1300 miles/33 hours). The cab leaves a LOT to be desired, though. Pretty tight and uncomfortable. Just a design flaw by International. Penske is pretty good however.

Inexpensive compared to others and was hassle free.

The truck was to be picked up at 7am...driver was 2 hours late but it was a very cold day and they had trouble starting the diesel engine...just a reminder to allow plenty of time between when your truck is rented and the time the loaders come to your home.

Good truck for what I needed.

Fast pickup and drop off. One headlight didn't work.

Penske is always preferred

I have used Penske numerous times & will continue to use them with every move. Have used them for 2 cross country moves & from FL to TN. Each time also towing my vehicle behind 26' truck. They are dependable. You KNOW when you reserve your truck it will be there.

Nice truck and the people at Penske took good care of us from initial contact to turning in the truck.

Everything was good with the truck rental.

Truck and trailor were in good condition and drove well.

This was the second time I've moved long distance in the last two years, and the first time I used Penske. The 26' truck was clean and everything worked the way it was supposed to. We had a small hiccup with paperwork, but the rental agents at both the pickup and dropoff locations made it as painless as possible on me. I would use Penske again if I'm moving across the country, but I hope to not have to do that again.

The truck was brand new and drove like a dream. We rented it from our local Home Depot, along with moving blankets. It could not have been easier, especially since we did not have to return it to another Home Depot, but rather a local Penske dealer. We had the 26' truck for four days, and saved us a lot of money. I will say my husband is familiar with driving large equipment, thus the reason for us doing our own move. His only complaint was the side mirrors on the truck.

Very friendly and easy to work with.

One way rental with a drop off in Goodyear Arizona.

The truck was ready, but the furniture pads, dolly and car tow were not. They did come to my house with the furniture pads and gave us a good discount for our troubles. Moving is tough, but they helped fixed the issues promptly with a positive attitude.

Great truck, everything worked great and Joe was very helpful when he checked us all in on Sunday morning.

We always use Penske because of their reliability.

Service was right on, and the truck was in good order.

I always use Penske. They have very reliable trucks in good condition. The ease of renting & returning is a plus.

Penske set us up with great discounts and the trucks were in great condition.

Penske trucks are always newer - this one only had 31,000 miles and drove like a dream.

The truck was great and the prefect size. My only complaint is I chose to have the same pick up and drop off site on their website only to find out when I went to return the truck they don't take drop offs. They did comp me for the extra mileage but we wasted about forty precious minutes that could have been used to unpack.

Penske has great service

Truck was ready and clean. Returning the truck on Sunday was smooth.

They were great to work with. You can get a discount if you are a AAA member.