Truck was in good condition and was comfortable to make a long trip.

Excellent. Excellent. Expensive. Excellent. So I say that to say overall it was excellent service, clean trucks, working order, courteous staff, very easy to do business with, but it will cost more than Uhaul.

I really like renting from Penske. They offer discounts for AAA members and they're equipment is always in great shape. They are always extremely nice when you go to pick up and drop off your truck. I highly recommend them.

We used Penske for a cross country move and the trucks, price and costumer service were fantastic. Then, we used them again for local move, to move items from storage to home and our 16 ft truck cost nearly as much as 24 ft. Cross country truck! Much better for long distance move....way too pricey for local moves

Easy to drive and large enough to do the job.

Noticed a couple dents on the truck after picking it up. Tried calling the center with no one there, then almost got charged for the damage even though it wasn't my fault at all.

Penske Trucks are always well maintained and clean. Luke and Lisette at US Self Storage, where I picked up the truck, are always pleasant and helpful.

Great place to work with although they forgot my moving pads I ordered so I had to go back and get them which cost me valuable time and money.

Truck was full of spilled diesel fuel. It had soaked into the wood floor and was covering the ramp.

The truck was clean and full of fuel on pickup at Home Depot. I could have used some instruction and there should have been a better inspection of vehicle damage. When I turned the truck in the inspector noted the damage not identified by Home Depot but recognized that the damage was old damage (just some dings and scrapes).

26' truck and car transporter,excelent service

Received the Penske truck thru Home Depot and they had me out in 30 minutes including inspection.

This 22 foot diesel beast of a truck made the 1300 mile trip without one mechanical glich. Truck handled very well.

We had mechanical problems with our truck, but the staff was very helpful and refunded us.

Penske came through for us. First I had booked Budget and 3 days before our move they couldn't guarantee me that we would have a truck even though I booked it weeks in advance. They said to call back the day before and they would have a better idea then if a truck would be available. I paid a little more with Penske but that may have been because it was a short notice booking of only 3 days before I needed the truck. They guarantee a truck will be there and for that it was well worth a few more dollars. Go PENSKE!!

My transportation Rental truck Penske was amazing with excellent vehicle and trailer made my move easy. My sister also use Penske company when she move also which made my choice solid. Keep the good Job Penske.

It was a newer truck (34k miles) and we had no mechanical problems. We fit a LOT of stuff in that truck! Problem: very high deck with narrow ramp. Kind of precarious with big furniture. Slow on uphill climbs (but it was heavily loaded).

The truck did as well as I could have expected. 26' truck jam packed and pulling a 5000 pound van on a car hauler. We got about 8 mpG. It ran good, top speed was about 70 but got down to 40 on steep inclines. Definitely use penske over uhaul. I was blowing by similar sized uhaul trucks. Book online and get 10% off, then join AAA and get another 10% off. Ends up being way cheaper than uhaul and getting 20% better mileage

Definitely recommend Penske...cost effective truck.

Overall the 26 ft Penske truck was very good; clean, automatic, AC, ran well. However, the person who checked us out and explained the features of the truck told us there was a dual fuel tank. We realized this was not true, the hard way, we ran out of gas on I-95. I also think they should at least mention that the truck is not allowed on certain roads and we should map our route very carefully. For example, the Garden State Parkway is a no-no with this rental truck. This could have been really bad, thank goodness we realized this soon after entering. These two issues set us back about 3 hours.

We had a 22' truck. No issues. Wouldnt object to improvements in fuel economy but otherwise a positive experience. Mayflower and United quoted us $10k for the move. We did all for under three.

Excellent as usual. 3rd time I've moved in 5 years and their service is the best.

Equipment worked very well.

Have used Penske in the past and will use them again. Truck was ready, clean, ran well and safe.

the air conditioner didn't work and so had to drive with open window which was very noisy However it was a good truck and easy to drive..

The truck was great. far better than any uhaul I've drive, but the pick-up and drop-off was very time consuming. The particular home depot location I picked up in Atlanta was terrible - took well over an hour and the customer service was just downright rude.

Drove smoothly and Crescent Ace's customer service was excellent.

The Penske franchise I went through was a mess.

Good truck...ran well...love that you aren't charged mileage with Penske

We only use Penske trucks - they are the best-maintained fleet in the U.S.A.

Everything was good only suggestion is driver seat can be adjusted more, for tall people it is difficult to stretch out the leg.

Using Home Depot, obtained the right equipment and size for the job. The 26 foot truck is solid on the road, and with over 400 miles 1 way, drove like a car!

Terrible experience that caused a lot of extra expense and undue stress.

Very expensive.Budget got the best prices .

Truck was ready on time and everything worked great.

Just rented a truck. It was in very good condition. I rented it at Home Depot and the service was very good.

They didn't have the larger I truck I needed, but compensated by giving me a reduced rate for mileage. The truck was clean. The staff was very helpful and easy to pickup and dropoff truck. I would use them again.

The 26' truck was decent but had no working radio and no cushion to the seats, we drove for two days so this was a big deal. The trailer we ordered wasn't there when we arrived but they brought it to us 4 hours later. Good deal for the money, however the truck was a gas guzzler be sure to use online calculator to budget for gas then add an extra 30-50% just to be on the safe side. (We used 50% more than the calculator budgeted but we were hauling a trailer and driving through mountains for an eighth of the trip.)

Great truck, no issues.

Truck leaked and got several items soaked.

The 16ft Penske truck was a brand new model. Even reserving this truck with customer service was a pleasant experience.

I initially reserved a 22ft box truck. The week before our move their district office (Mobile, AL) called me and asked if I would consider a 26ft, power lift-gate truck - they needed to get this truck to the Orlando, FL area (we were moving near there) in the worst way. I told them that as long as it didn't cost more I would be okay with that. In hindsight, I should have asked for a reduced rate because using a lift-gate - instead of a ramp - it takes MUCH longer to load and unload the truck. As it turns out, I had to pay my "helpers" $100 more because of the extra time it took to load the truck. Also, because of a "screen" that is installed at the bottom of the neck of the gas tank, it is difficult to fill the tank with fuel. I saw diesel in the neck of the fuel tank before I turned the truck in, but the fuel gauge only read 7/8th full. The office I returned the truck to was going to charge me over $70 for fuel (at $8/gallon I might add) until I raised such a stink that they gave me a "customer satisfaction refund." Although it is unlikely that I will need another truck rental in my lifetime, if I do, it will NOT be with Penske!

did not provide the truck needed.

The truck ran well but seemed loose in the steering. We reported this upon returning the truck. The seat was extremely uncomfortable and didn't go back far enough to give me the leg room I would have preferred. Overall we were pleased with the vehicle and the safe trip.

Nice, clean equipment.

I have used Penske for long moves in the past. The trucks come to me clean, inspected, ready to go. The process of renting and returning the truck is smooth. The truck is easy to drive. The backup help from Penske is superb. (The brake lights did not work on the car carrier and they sent a repair person out to my home immediately to fix them.) The truck made the trip, which included lots of steep grades, just fine.

Used before and would still use again, fair prices and nice trucks

Heater did not work, Home Depot where I rented would not give me a briefing on the car holy operation. engine main light kept coming on - they basically said to ignore it.