Penske® Reviews
If we had to do it again, we would have a moving company. We thought we would save money by doing a lot ourselves but overall, with truck issues, POD schedules/delivery issues, mileage, gas, wear and tear on our bodies and time spent packing, I would not do it again. I would definitely hire a moving company. I think our price was only about $800-$1000 less than quotes from Van services. Our time and energy ate all that savings up..not mention muscle pain.
Everything I've done with Penske to date has been really great. I chose it based on the very favorable recommendation of a friend who moved across the country just a year ago in a Penske truck. My actual move has yet to occur, but the folks there have been very easy, helpful and pleasant to deal with throughout the booking and pick-up process. The truck is in great condition and looks very good, I'd certainly use them again, and recommend them highly.
Truck was in good conditions and supplies ordered were on board at pickup. Congenial checkin and several well-qualified staff took care of everything. Good company and worth the extra cost due to availability to order moving pads, boxes and moving cart all at same time. Pickup location was difficult to find but not an issue in the long run. Nothing negative to say about this service.
Truck was clean and fueled, prior customer didn't turn in key. Resolved in less than 15 min. Had to extend turn in date and extension was granted with a call to customer service without and problem. Negative comment is that filling a diesel tank has to be at point of running over to get full gauge reading. Added 8 gal to top from nozzle stopping off. Penske top off would have been $64 vs $28 and drive more than >5 miles would drop gauge off full mark.
The truck and car carrier trailer all worked great. No problems. I did wish for a larger fuel tank. We stopped every 150-200 miles for fuel, sometimes wondering where the next station was. It turned out that the reserve was very large, usually 8-10 gallons in the tank when the meter was far into the "Empty" side of the meter.
We had no issues with Penske, however, we were left on our own to figure out the size of the truck needed. Evidently, we got a larger truck than was necessary and the movers from our old residence poorly packed the truck. There may be extenuating circumstances in why they packed the truck the way they did, but we had furniture damage and needed to tell them to wrap furniture in pads which was absurd.
The truck was not ready for me when I went to pick it up at 9 AM because they sent it to a different city that morning. Two hours later, I picked my up the truck they "reserved" for me at a new location. This did not help with starting the move in an efficient manner. When we hit the road a couple days later after loading the truck, I noticed that the truck was vibrating quite a bit. The front right tire was 30 psi lower than it should have been. I had to stop two different times to fill it up.
