Penske® Reviews
The truck and car carrier trailer all worked great. No problems. I did wish for a larger fuel tank. We stopped every 150-200 miles for fuel, sometimes wondering where the next station was. It turned out that the reserve was very large, usually 8-10 gallons in the tank when the meter was far into the "Empty" side of the meter.
We had no issues with Penske, however, we were left on our own to figure out the size of the truck needed. Evidently, we got a larger truck than was necessary and the movers from our old residence poorly packed the truck. There may be extenuating circumstances in why they packed the truck the way they did, but we had furniture damage and needed to tell them to wrap furniture in pads which was absurd.
The truck was not ready for me when I went to pick it up at 9 AM because they sent it to a different city that morning. Two hours later, I picked my up the truck they "reserved" for me at a new location. This did not help with starting the move in an efficient manner. When we hit the road a couple days later after loading the truck, I noticed that the truck was vibrating quite a bit. The front right tire was 30 psi lower than it should have been. I had to stop two different times to fill it up.
The truck was fine other than being available three hours later than scheduled, and there were water leaks in the two front corners of the truck. (They kept me apprised but it was a problem because we had schedule Good Guys Movers.) Because of heavy rains during driving and before unloading, a number of boxes were wet and had to be unloaded and dried immediately. No damage to items, however.
Not impressed. The truck's front tire was worn smooth. We did not notice it at first because the wheels were straight and it was on the inside. They eventually sent someone out to change it before we got going. We pulled a car on a flatbed trailor and the axle broke mid-trip. Again, a delay while they sent someone out to repair it. Although they did a fair job of getting the repairs done, it was very inconvient and delayed the move overall. We felt the equipment should have had better preventative maintenance.
We underestimated the amount of stuff and reserved a 14 foot Uhaul. When we tried to upgrade to a bigger truck, Uhaul had nothing for us in the region until four days later. We cancelled and called Penske. They were happy to help and found us the right truck immediately. They were less expensive than U and more efficient and accommodating.
HireAHelper and My-Guys-Moving were superb. I would use them again and I do recommend them. Penske was a fine choice for the truck -- it was clean, worked well, was easy to reserve, was easy to drop-off after hours, and the representatives were terrific at Parson's Buick in Plainville, CT. I would use them again and I do recommend them.
Excellent- reserved about 10 days prior for a busy Memorial Day weekend and able to get a 26' truck- 2 days before I was then able to adjust my pick up time and reservation. When I missed my pick up window - national customer service was able to again adjust my contract so I only paid for the time I had the truck. Super company to work with- guys at the Jessup MD office were great and even the guys in their shop helped when I stopped by after hours to drop the truck back off.
I went through Hire-A-Helper because I understood that whomever they booked for me, would have been through a screening process, or they knew that they would treat me fairly. I felt that the Brooks's Moving guys took total advantage of me and my family by; not accomplishing the task required within the time-frame that they promissed, then over-charging me for the extra hours they put-in over what was booked initially, making me pay for a guy who sit around faking injuries for the last 2 hours of a very stressfilled day.
