U-Haul® Reviews
Only complaint is I made my reservation online for a 14 foot truck and I received my confirmation for reservation. The day before the move I double checked online to make sure everything was still set. They truck had been changed from a 10 foot truck to a 14 foot truck. When I called I was told that the confirmation is only tentative. Once I had the equipment no complaints however I'd advise checking the day before to make sure all details are still correct. Truck was clean and new.
They gave me a "free upgrade" to a 14-footer even though I requested a 10-footer. The moving guys commented that they had to take special care with tie-downs to make sure the cargo was secure because they're used to the truck being full. A 10-foot truck would have been perfect; the 14-footer was too big for what I had left to move. If I book a small truck, giving me a bigger one is not an "upgrade".
Booked my reservation weeks in advance, was told the day before that it had been changed to a location an hour away and at a pick up time after my movers were supposed to arrive. Worked out okay -- but I had to call back 3 times before I found an employee who was willing to look up other trucks for me on the phone.
