U-Haul® Reviews
They made my move more difficult. I received a message the night before assuring me that my truck was at the location and I could pick it up at 10:00. I arrived at 09:45 and waited until 10:30 before calling Uhaul. The person I spoke to apologized and assured me that someone was on the way to assist me. At noon I called back as no one ever showed up. By 13:30 I was rerouted 30 minutes (in the mountains) away to finally pick up my truck and trailer. Thanks to the good folks at Uhaul I lost an entire day as I was lucky enough to hit rush hour traffic on my way home (Washington DC).
ordered materials online - blankets and dolly Showed up and they did not have dolly and did not have over 1/2 the quantity of blankets I reserved that cost me $$$ to buy from moving company... beware reservations does not mean they will have the items when you arrive and they offered no recourse....
The transportation worked well. We moved from Virginia to Pennsylvania and we were able to drive 250 miles without a problem. The customer service while booking, picking up, and dropping off was good. The condition of the truck was okay. We chose this company because it costs less than other moving companies and we would use them again.
I had an ok experience with uhaul. misinformation was given between 2 different uhaul establishments, regarding the procedure in adding an additional driver. a piece of equipment i reserved was not given to me.... the truck needed minor cleaning. i moved a 2 bedroom apt and i could have used a larger truck...i thought i was getting a truck large enough but unfortunately i didn't. overall the truck was in good condition...customer service during booking and pick up was satisfactory. i chose uhaul because they have a good reputation overall and i would use them again.
Truck broke down half way to target. Needed a new alternator and battery. required an overnight stay. UHAUL emergency services did a good job, but this should never have happened. It required us to cancel our helpers at the destination and hire someone else. Thankfully, we tried HireAHelper again and the two guys were just as great as Eric and Damian.
Beware, if you rent a truck with 1/4 tank of gas, and return it with less than a 1/4 tank because a 26-foot truck is not easy to maneuver and it was easier to let U-Haul put in the gas, you will not only have to pay more per gallon, but get charged a $30 surcharge for bringing a truck back with less than a 1/4 tank of gas.
We rented the truck through Ace Hardware in Ellenton and they are super. The truck was pretty beatup and had over 100k miles but all was fine. Returning here in LakeWorth was fine - very busy place. they wouldn't give us the paid for price of the boxes we over-purchased which was annoying. Other than that, we'd do UHaul again for our next move.
I rented a 26 ft. truck with a trailer on the back to transport my pickup. The truck was very clean. Both the Customer Service person who booked the truck for me and the person at David's Automotive where I picked it up were very helpful. Drop off went smooth also. I would use U-Haul again if needed.
