I was concerned because the truck had some problems on the sides. but the agent marked them. That assured me that things would be documented as they were when I left their lot.$30

Truck leaked. New dealer that didn't know how to do rental. Took 40 minutes.

Very professional job by Josh and Jose

Everything was good. Express check-in was a waste of time.

The equipment (truck and car transporter) were great and worked fine. But the staff at the Worcester office seem overworked and unable to remember the idea or value of being friendly. U Haul policy sends you to whatever location they need to to find your truck. This always poses an inconvenience on moving day. I wish they could have internal drivers move the reserved truck to the location for the customer.

Customer service was good. The truck was packed from front to the very edge of the back. We used them because they were local, were able to go one-way and their charges weren't too bad

Great service from Rent Moore in Marietta, Ohio. Truck was ready to go. I appreciate the phone, online and text communication which was informing and thorough. 24 hour key drop off is a great convenience.

The truck was fine but the online after hours return process is a hassle. After a long day, I don't want to stand around in the dark taking 12 pictures of the truck.

Truck was not ready when we arrived. But it did the job with no problems.

They were very nice on return.

Truck and pads were ready on time, ran fine, no hassle on return.

U-Haul truck was fine - no real issues with the truck, but I reserved this truck a month in advance and discovered the day of my rental that they moved the pick-up location 40 minutes away *without telling me about it*. I just happened to load my reservation in their app and it showed a different pick-up location. I assumed the app was wrong because the U-Haul website showed my pickup location still at my original requested location, and it was only after a call to their tech support that I discovered that I did, in fact, have to go another 40 minutes away to get my truck...

At first I went with Penske,bad choice. They did not show up with the truck, or dolly or blankets, as promised. They are also more expense than Uhaul. Got Uhaul with no problems, a 20 foot truck,$29.95 for 24 hrs.plus miles($69.95 for a 16 foot for Penske) Uhaul was clean and in good condition.Easy in and out.

Had us in and out quickly and were very nice. We found the one head light was out and they thanked us, noted it right away to be taken care of. Would definitely use them again.

Good equipment, Clean and the people at the facility where very helpful.

Uhaul is close to us, always friendly & where we store our belongings.

Great service! Great trucks!

Truck was of adequate size

Was basically a brand new truck. 26-footer (their largest) and it drove great for my 175 mile trip. Unfortunately we weren't able to get everything to fit in the truck, but we filled my pickup truck with the rest.

Yes,great,great,met all my needs,yes,

Truck was clean. Ran well.

Uhaul has been a reliable place to rent a truck that doesn't overcharge for insurance or moving equipment.

Due to high demand they were overworked and did not have enough people to serve the need. The line at U-Hall was 15 to 20 people each time I visited. It took 20 minutes to buy supplies as only 2 people rented the trucks and operated the pay computers. The computers did not work at times.

Ordered a 15’ truck a couple of weeks in advance. Day of pick up, I’m told I’m getting a 10’ truck even though there are two 15’ trucks in clear view. Person in the U-haul office tells me those are reserved and they can’t do anything and call U-haul. The first, only nice person I spoke to told me to call another number. The second person was dismissive and giving me an attitude, as if I were a jerk to expect the right size truck. She tells me the trucks are broken, contradicting what I was told earlier. My movers, Q’s Moving Corp., saved the day by arriving in their own van, which ended up carrying some of my things. An all-around general mess and very frustrating experience with U-haul.

Service was great, truck was a little out of date but overall it was a good rental.

Very reasonable. Truck, 20 ft, was under $50 per day.

Uhaul is a fairly reliable product, you know what to expect with the trucks. Sadly, they don't always pay attention to your order details - I ordered 6 dozen moving pads - and they had 5 pads when I arrived. But Uhaul is a decent and predicable product.

Was in acceptable condition.

U-Haul in Longview were great to work with even though I had to change the pickup due to the truck I needed wasn't available in Woodland.

Nothing to complain about them!

I used Uhaul because they were the most convenient. Pricing could have been better because we moved less than a mile and still had to put gas in the truck.

good truck good rate, considering that I did not move far, The mileage rate did not matter to me. The businesses that I rented from were very helpful and understanding when I had to extend the rental time.

It was difficult to find availability of the trucks that I needed. But I got them and it was the best for my needs. I was not traveling far between the load and unload locations, so I did not have to pay much for the mileage charge. The daily rate was very reasonable. that helped because I had to keep the loaded trucks sitting for 3 days until they could be unpacked.

Liz, the UHaul rep was very good. She provided the equipment I asked for. She was knowledgeable about the vehicle. She displayed an excellent attitude, provided me with the paperwork, and I drove away a satisified customer. I wish all UHaul representatives could/would be a knowledgeable and helpful as Liz was.

Easy to schedule got what we wanted.

Practically a new 26' truck ~ very clean I prefer U-Haul's comfortable seats and smoother ride. Cost less than the other leading company. Talk about a smooth ride ~ a Coleman lighter rode all the way from Dallas, almost to Eastland on the bumper of the truck ~ 125 miles. One for the record!

Uhaul was over priced in my opinion. Two days, 40 miles....$190.00????

Very nice and courteous. Had to change moving dates and they gave us a great deal on another rental truck.

Changed my reservation location pick up 3 times in 2 weeks. I showed up in the morning to pick up the truck and no truck. They rented it out to someone else even though I had a reservation!!! I had movers on the way and was very ticked off.

Truck was ready, clean and worked for the move- no issues

We had some challenges with our uhaul truck which caused some delays in our move, but they took care of it and made it right by extending our contract and providing a hotel stay. The lights on the auto-transport weren't working and they sent a mobile repair tech to us in a small city. He had to re-wire the electrical lines that operate the trailer lights. Was about a six hour delay. The roadside customer care folks were super pleasant to talk to.

Fine service both pick up and drop off. Truck was in good shape.

Outstanding service, and amazing professionalism and competence. Jeannie, the manager at Fredericksburg VA U-Haul on Plank Road was amazing, and so helpful to us. She runs a tight ship there, and I will use them again, as I have for years.

Note that there is a daily charge for everything rented such as blankets. Truck had to be jumped upon second trip to home and the 2 more times the next day.

The guys at U-Hauls are always good and helpful. Had a slight issue with the transmission at certain speeds, but overall good. It's the $1.49 per mile that gets you.

Uhaul has messed up our order twice in a row now. Very difficult online system and way too many costly inaccuracies that require time and energy on our part to correct Uhaul mistakes/poor performance

The truck was nearly new, but I had to travel farther than anticipated to pick it up, with minimal notice. That added a lot of stress to get back to my home before the movers arrived, and the location owner/manager (although very nice and professional) took a painstakingly long time to get the online billing completed (even though I had prepaid) and then couldn't print or email my receipt. I had to take a picture of it with my cell phone. I got the move done, but it took a lot of extra effort to get the truck, as always seems to be the case with U-Haul.

Checking the truck in was a bit of a hassle. Getting the truck went very smoothly.