truck needed an alignment. I had a white knuckle ride from LA. to PA.

I never hire help before, this worked out very well. great communications, great help, so if and when,,, I will do it again !! Good people, on time & got the job done in a timely manor.

I rented a 26 ft. truck with a trailer on the back to transport my pickup. The truck was very clean. Both the Customer Service person who booked the truck for me and the person at David's Automotive where I picked it up were very helpful. Drop off went smooth also. I would use U-Haul again if needed.

Booking, pickup, and drop off were easy, and we had to add a last-minute additional day to our rental agreement. I would give them 5 stars except the truck leaked transmission fluid all over our driveway and now we have a mess to cleanup.

The truck itself was fine but the items I reserved online weren't available at pickup. The staff with whom I interacted were helpful and friendly.

Very reliable - had a brand new truck for my cross country move!!!

customer service was excellent

Good workers, did not have to explaine how to do the job

U-haul was okay. Didn’t like the fact that they were trying to change my pick-up location at the last minute.

Got the U-haul from Pinky's in Royce City. Best folks I have ever dealt with and I have moved a lot over the last 20 years.

Hard workers and very quick. Not wasting any time. Good job.

The truck got really good gas mileage which I was surprised at. It road smooth my dog slept in the seat the entire time and that is unusual

The service was ok

Truck worked well for us (although in retrospect it was not big enough). Only problem was that our origninal reservation was changed so that we had to drive 30-40 miles to pick it up instead of 2-3 miles which we had scheduled with our reservation. Otherwise pick up and delivery of truck went well and aside from guzzling gasoline, the truck worked well for us.

The rental place was difficult to book and messed up our reservations.....then didn't have blankets for us to use, which meant we had to run around to other UHauls to find blankets.

Very helpful staff. This move was complicated by the fact we had to scramble for a second truck at the last minute. U-Haul worked with us to find a truck; the staff in Ft Lauderale was great. Best U-Haul move so far (and I've moved 14+ times)

This was a tough move logistically. We rented a truck that was too small (our fault) and had to scramble for a second truck. U-Haul was very helpful in everything from arranging trucks to showing us how to hook up and use the car transport. Best move I've had with them (and I've done this a bunch of times before)

What can I say, it's a truck. It was fine. Good AC, fairly smooth ride, easy to drive, and came with a stereo hook up, which was unexpected but nice to have for music.

We got one of the brand new 26’ trucks. They are as nice as it gets for moving cross country on your own. It handles much better than I would have expected and it was easier to drive than I thought.

Yes the transportation worked well. The condition of the truck was good. We used the company before and yes I would use them again.

very easy and accommodating

This company told me 14 hours before my move that they had overbooked and wouldn’t have a truck for me. What’s worse is that I had to call THEM to figure this out, 6pm the night before my move. If I hadn’t called to confirm my details, I would have been showing up for my truck rental with no truck to be found and totally unprepared. After finding a family member to lend their pickup truck, we managed to get everything from Quincy to Brighton in one trip with four vehicles (the pickup truck and three moderately sized cars) and with no help from uhaul. I’ve used this service multiple times in the past with no issue, but I will never use them again. I still cannot believe nothing was done to help the situation, and that apparently no one was even going to let me know I wouldn’t have a truck. I would give no stars if I could.

Truck was a little worse for wear but it got the job done.

As per the typical for in town moving, truck was getting up there in miles and didnt run so hot. But it got the job done and thats what really matters.

I thought I'd need a larger truck. The 12' (packed very well) suited my needs for the larger items. Folks at the rental place were very nice and very helpful.

Great company and would highly recommend

Great service and very helpful and nice staff.

Rented truck, it worked.

Local. Used them before. Easy to make arrangements and equipment is ready to go when scheduled.

The truck was not clean.

nice and easy to drive, plenty of storage in the truck

Good truck. Was unfortunate that we couldn't drop off close to us, but perhaps that was because we were done early.

I rented a 26' truck and auto-hauler. Once the equipment was gathered, it was in two locations all was great. It was quite clean. My brother drove and had never driven such a large rig, it was easy to drive and very comfortable.

We were able to rent a van for one-way moving!!!

U-haul is U-haul ...

Meh.... next time I will get a Penske truck.

everything went off without a hitch.

I have used Uhaul repeatedly because they are dependable. The truck was clean and in excellent condition.

Was very affordable and easy to pick/drop off

Truck filthy, location not convenient, and too costly.

Called ahead, on time, extremely diligent workers. Prepared and considerate during the loading a 26 foot truck (fully!!) and unloading at the new home. Put boxes and furniture wherever asked. Constant effort - could not be happier. Thank you - absolutely would recommend......

Very close proximity. Employees very helpful

The office help was very helpful

We moved a lot of stuff. We needed 2 - 26 foot trucks. Uhaul made the mistake of thinking that the second truck was not needed and a double order. However they made good on getting us a second truck, and gave us a refund for part of the rental fee.

Easy and reasonable. Budget seemed like it would be cheaper at first, but they get you with a lot of really high fees for dollies, etc. U-Haul was less expensive all said and done and we've used them multiple times, so I felt much more comfortable going with them!

U-Haul was very accommodating when we needed to up the truck size, and then again when we needed to get additional moving supplies.

Everything was great!!!!

U haul let me down on several items: - I was promised a hassle free and no wait pick-up if I checked in online which I did. I even pre-paid. However, I had to wait 30 minutes at site to re-check in. - Headlamps of truck (driver side) was not functional - was flickering and was not aligned. Result, I could not drive in evenings and early morning - which delayed my move and increased my cost of trip. - Truck was not serviced - had its engine oil lamp on and was really dirty inside. I believe it slowed my trip and obviously I had to spend time cleaning it inside. - U Haul roadside assistance is no good, each time I called to help with issues, you have to wait 60-70 minutes before you can speak with someone and it will take about 90 minutes for someone to come. I stopped at U haul depot, and they could not do anything. The roadside assistance guy who came said he did not have authorization from U haul to change the headlamp. Not sure if I want to rent U Haul again - their trucks are not at all comfortable, have significantly less than advertised gas mileage (7-8 miles to a gallon instead of 10 promised) - perhaps, because they are not serviced as needed, are not at all clean and their A/C system smells of engine oil. In all not good for a long haul - I had read that U haul really are concerned about their customers and their safety, however, I do not believe so. They blame it on their dealers - for cleanness, service items etc.