U-Haul® Reviews
I had an ok experience with uhaul. misinformation was given between 2 different uhaul establishments, regarding the procedure in adding an additional driver. a piece of equipment i reserved was not given to me.... the truck needed minor cleaning. i moved a 2 bedroom apt and i could have used a larger truck...i thought i was getting a truck large enough but unfortunately i didn't. overall the truck was in good condition...customer service during booking and pick up was satisfactory. i chose uhaul because they have a good reputation overall and i would use them again.
Truck broke down half way to target. Needed a new alternator and battery. required an overnight stay. UHAUL emergency services did a good job, but this should never have happened. It required us to cancel our helpers at the destination and hire someone else. Thankfully, we tried HireAHelper again and the two guys were just as great as Eric and Damian.
Beware, if you rent a truck with 1/4 tank of gas, and return it with less than a 1/4 tank because a 26-foot truck is not easy to maneuver and it was easier to let U-Haul put in the gas, you will not only have to pay more per gallon, but get charged a $30 surcharge for bringing a truck back with less than a 1/4 tank of gas.
We rented the truck through Ace Hardware in Ellenton and they are super. The truck was pretty beatup and had over 100k miles but all was fine. Returning here in LakeWorth was fine - very busy place. they wouldn't give us the paid for price of the boxes we over-purchased which was annoying. Other than that, we'd do UHaul again for our next move.
I rented a 26 ft. truck with a trailer on the back to transport my pickup. The truck was very clean. Both the Customer Service person who booked the truck for me and the person at David's Automotive where I picked it up were very helpful. Drop off went smooth also. I would use U-Haul again if needed.
Truck worked well for us (although in retrospect it was not big enough). Only problem was that our origninal reservation was changed so that we had to drive 30-40 miles to pick it up instead of 2-3 miles which we had scheduled with our reservation. Otherwise pick up and delivery of truck went well and aside from guzzling gasoline, the truck worked well for us.
This was a tough move logistically. We rented a truck that was too small (our fault) and had to scramble for a second truck. U-Haul was very helpful in everything from arranging trucks to showing us how to hook up and use the car transport. Best move I've had with them (and I've done this a bunch of times before)
This company told me 14 hours before my move that they had overbooked and wouldn’t have a truck for me. What’s worse is that I had to call THEM to figure this out, 6pm the night before my move. If I hadn’t called to confirm my details, I would have been showing up for my truck rental with no truck to be found and totally unprepared. After finding a family member to lend their pickup truck, we managed to get everything from Quincy to Brighton in one trip with four vehicles (the pickup truck and three moderately sized cars) and with no help from uhaul. I’ve used this service multiple times in the past with no issue, but I will never use them again. I still cannot believe nothing was done to help the situation, and that apparently no one was even going to let me know I wouldn’t have a truck. I would give no stars if I could.
