Extremely disappointed with Uhaul. I had reserved an 830 am pick up of a 20 foot truck more than a month out from my move in date, along with 3 dozen moving pads to be rented. When i received my confirmation a day prior to the move, i was told the closest truck was a 30 minute drive away, despite having multiple other uhaul facilities closer to my home. Despite this i went to pick up my truck at 830 as it was stated on my confirmation email as well as my text i received. Upon arrival at the facility, it was closed, and when i called the number at the facility, i was rudely told that they did not open till 9am. I told them i had an 830 reservation, and was told that he did not care, and that they did not open till 9am. When i returned at 9am, the door was still locked, and a gentleman finally opened the door, and treated me as rudely as possible, ignoring the fact that i checked in online previously, requested insurance and moving pads. He told me he only had a dozen, and that i should either "take them or leave em". I honestly have never been treated so poorly in my life. The truck was still filthy and not cleaned from a prior user.

Appreciated the way they treated us. Hard working and team players

The truck ran great, except it could have had new wiper blades. I ended up moving during the monsoon season and squeaky wipers weren't exactly pleasant. The trailer was easy to drive with and the car was in good shape.

Windshield wipers were dried out and needed to be replaced. We replaced them ourselves.

We always use Uhaul they have fair prices and equipment is always good.

It was easy made my move smooth.

Pick-up went well. Drop-off went a little longer than necessary because of technical issues. I don't want to be held up because a cell phone won't pull up whatever software.

We used a 26' truck to move a 2 bedroom townhouse. Everything fit perfectly in the truck. We did have a problem because I called the day before asking if we could pick the truck up earlier than my reserved time of 9:30. I was told on the phone by an employee at the actual Uhaul location that I could pick it up any time that morning because I was doing it with my mobile phone. This turned out to be wrong and my fiance wound up waiting at the lot until an employee showed up at 9:00 and was able to help check him out. This would have been avoided if the employee I spoke to the previous day had given me the correct information, or changed my reservation time for me.

Very nice people. Accomodating and professional

Uhal Truck Rental has provided an excellent service.

The representative (Darrell) great and helpful.

These guys are the best!!! Highly- Highly recommend Bent over backwards to help me

Mohammad was a very good/reasonable guy.

Customer service was good. I would strongly suggest booking online and in advance, as that moved the in person process along quickly compared to people who just walked in. Other than that, everything on the truck worked, including the A/C.

They were very helpful in helping me figure out how to tow a vehicle behind the truck since I had never done that before. However, when we went to get the trailer we were held hostage with a demand for a fee to attach the trailer and they would only take cash or check. "their machine didn't have a button for a credit card" was the explanation we received as to why it had to be cash. Besides the whole hostage thing I don't understand why this wasn't mentioned when I paid the $500 for the truck. Lacking in basic customer service.

This was a cross state move and I was told if I was late returning the truck I would have to pay for an extra day. I was late but the office wrote it off which was very nice

Jeff was awesome, he made my day. He made sure everything was ready for me. However, I called the day before the move and spoke with Pat from dispatch. She was so rude and short with me! My anxiety was high but she tripled it! Awful woman!!

Would highly recommend Uhaul. We rented a 26' truck for 3.5 days and couldn't have done it without the truck!

truck was in good condition and the South Philly Uhaul had my rental ready in the morning with all accoutrements.

at the drop off location the people were excellent

very easy to order online and good communication with getting the truck.

Dont go by their measurements when renting. I rented a 20' truck for a 2 bedroom 700 sq ft home and could have used a 26' truck. We didnt even have a 2nd bedroom set and the truck was packed front to back ,side to side and top to bottom and done by pros that know how to load a truck. I filled the truck and my SUV and still left stuff behind. Also forget about the 10 MPG. You might get that unloaded and down hill.

Average, truck used $250 of gas to move light load 620 miles.

We needed a rental truck in a hurry. We chose Shell Green Valley in Arizona. The employees, Justine and Carol, were extremely responsive and flexible to our changing situation. They were wonderful to us and sensitive to our dire situation. The truck available was exactly the right size for all our household items. The truck was in great shape and no problems arose during the drive from state to state. I would rent from this company again! 5 Stars!

Worked very fast packing truck and were very curtious and listened to my concerns and suggestions.

Truck was pretty beat up but it did the job for this short move.

As expected - although there is no use scheduling pick-up and drop-off at particular locations because they ended up switching at the very last minute and we had to drive an hour to pick up the truck the morning of moving.

Helpful with Truckshare!

truck was very clean and ready right at the 8:30 time of pick up, which was great as the haulers (Hard Body Haulers) were scheduled for 9 am thus no down time incurred. Very courteous and helpful in every way. recommended by daughter who had used them before and I would use them again.

I enjoyed meeting the owner at Knights Inn in Galipolis Ohio where I rented the Uhaul.

They were terrific, easy to book, Charles, the guy at the desk was incredibly helpful and accommodating.

The pickup and dropoff was very easy and efficient. The condition of the truck was very good, and the size was perfect (20' for two bedroom house).

The email link web app to check in and pick up the truck does not work well. What should have taken 10 minutes took an hour and a half due to poor design of the web app. The chat feature does not work well, if you accidentally change the language to French there is no way to get back to English, and hitting the back button will not take you to the previous screen, but to the VERY BEGINNING of the process. It took me 2 tries with the email link, then I downloaded the app and finally was able to check in during the 3rd time through. When they finally get it working well it will be very handy, as it allows you to pick up and drop off a truck at any time with no need to go to the counter. The truck was clean and the upper level service rep was very empathetic and helpful. Any time you call be prepared for a 10 minute hold (based on 3 calls at different times of the day).

U-Haul is the closest to me and it has always been easy to rent trucks.

Pick up site was not efficient in processing. Check in site was very efficient.

The equipment ran great, they were very friendly and informative.

When I dropped off my truck, I asked if there was anything more that he needed from me, neither of us knowing that I still had the keys to the truck. He gave the truck a "once over" and said that he would call if he found anything. I got the call two hours later and spent half a tank of gas (round trip) to rush the keys to him. He had the nerve to tell me that he was charging me for an 1/8th a tank of gas in a phone call the next morning.

Don't choose Uhaul if you want a reliable, responsive rental experience: only two days before my move, Uhaul changed the truck pick-up to a location more than an hour's drive from the original pick-up location, despite the fact that I had made the reservation more than three weeks ahead. Uhaul's customer service was impossible to reach, and the online after-hours return didn't work correctly. Not recommended - try Ryder or Penske or Budget instead!

New truck, smooth riding, helpful staff

We haven’t returned the truck yet so I can’t rate the overall experience, but the way u-haul measures their trucks is not a valid picture of what space you actually have. We rented the 17’ truck which was recommended for a 2 bedroom home. We were moving from a 2 bedroom condo, which U-Haul recommended a smaller truck for. We found our from LMM that the truck is actually only 15’ long and there is 2’ of overhead space that counts towards the marketed size of the truck. We didn’t fit everything into the truck, but if it was 17’ long, we would have fit everything.

The only concern I had was with the gas policy. I have no problem refilling before I return the vehicle, but I didn't appreciate picking it up with only 1/4 tank in it! The policy should start with a full tank, not at least what was in it! Starting a move with the concern of needing gas isn't a great feeling!

First, I booked PODS. $1,475 transportation cost. Then i booked Hire A Helper. Two days later I decided I can drive the Budget truck and booked for $139.00. The 3 days before the pickup, Budget calls and says, “Sorry, no truck. Good Luck!” So in a panic I booked with U-Haul. The truck, the personal service at pickup and use of after hours self drop off using the cell phone made me a loyal U-Haul customer. Thanks

Truck was ready to go very simple process.

Fast and good service

I rented a U-Haul from the shop in Burnsville at Hwy 13 and county 5. Despite losing their power, they got me into a great truch and the whole day, including insurance and 6 hours of rental was under $100.

Truck itself was very comfortable and pickup & dropoff was seamless

They did not stop for three hours. 17

I used the online app to pick up the truck. That was extremely helpful and a real time-saver. Truck was clean and well-maintained.