When I dropped off my truck, I asked if there was anything more that he needed from me, neither of us knowing that I still had the keys to the truck. He gave the truck a "once over" and said that he would call if he found anything. I got the call two hours later and spent half a tank of gas (round trip) to rush the keys to him. He had the nerve to tell me that he was charging me for an 1/8th a tank of gas in a phone call the next morning.

Don't choose Uhaul if you want a reliable, responsive rental experience: only two days before my move, Uhaul changed the truck pick-up to a location more than an hour's drive from the original pick-up location, despite the fact that I had made the reservation more than three weeks ahead. Uhaul's customer service was impossible to reach, and the online after-hours return didn't work correctly. Not recommended - try Ryder or Penske or Budget instead!

New truck, smooth riding, helpful staff

We haven’t returned the truck yet so I can’t rate the overall experience, but the way u-haul measures their trucks is not a valid picture of what space you actually have. We rented the 17’ truck which was recommended for a 2 bedroom home. We were moving from a 2 bedroom condo, which U-Haul recommended a smaller truck for. We found our from LMM that the truck is actually only 15’ long and there is 2’ of overhead space that counts towards the marketed size of the truck. We didn’t fit everything into the truck, but if it was 17’ long, we would have fit everything.

The only concern I had was with the gas policy. I have no problem refilling before I return the vehicle, but I didn't appreciate picking it up with only 1/4 tank in it! The policy should start with a full tank, not at least what was in it! Starting a move with the concern of needing gas isn't a great feeling!

First, I booked PODS. $1,475 transportation cost. Then i booked Hire A Helper. Two days later I decided I can drive the Budget truck and booked for $139.00. The 3 days before the pickup, Budget calls and says, “Sorry, no truck. Good Luck!” So in a panic I booked with U-Haul. The truck, the personal service at pickup and use of after hours self drop off using the cell phone made me a loyal U-Haul customer. Thanks

Truck was ready to go very simple process.

Fast and good service

I rented a U-Haul from the shop in Burnsville at Hwy 13 and county 5. Despite losing their power, they got me into a great truch and the whole day, including insurance and 6 hours of rental was under $100.

Truck itself was very comfortable and pickup & dropoff was seamless

They did not stop for three hours. 17

I used the online app to pick up the truck. That was extremely helpful and a real time-saver. Truck was clean and well-maintained.

Used a 26ft truck and a 20 ft truck with and Auto transport to move from Idaho to Minnesota. It was a long trip but the trucks were in good shape and we never had any problems. All arrived in one piece

I had to take the first truck back, because the AC did not work. The replacement truck was excellent.

I had to take the truck back, because it did not have working AC. This put me a little behind, but I am glad that the movers did not arrive before me. If they did, I would have to pay them when the truck was not there to load.

Nice new truck, staff very nice,however fairly expensive.

The U-haul website suggested a 17' truck for my 2 bedroom apartment but it was actually too small. They also forgot to leave the keys for us to pick up after business hours... we were planning on using the 24/7 truck share mobile pick up but a staff member had to come bring the keys to us.

Good price to move. Just the right size truck.

U HAUL DELIVERED AS PROMISSED...

Was in and out pretty quickly picking up the truck. I was given instructions on what to do since I would be dropping truck off after hours. Parked inside fenced area, left keys in the drop box.

New 26 foot truck, drove great. No issues. Great customer services on pick-up and drop-off.

I had to drive 138 miles one-way to pick up the truck and car hauler that I reserved on 6-7-2018 and there was nothing available local to my zip code according to the nationwide database.

I enjoyed the ease of renting using my cell phone

UHaul never lets me down.

This is the third time we've rented a U-Haul truck for a move, and their service is consistently good. This was a local move, and it was by far the best experience of the three. It was super easy to pick up and drop off our truck at the same location, and because the staff recognized us from the pick-up the night before, our drop-off was very fast and efficient.

Fast, clean, and super convenient!

Great customer service. Clean truck. Easy pick up and drop off.

I rented a Uhaul twice in two weeks. Each time the truck was dependable and up to the task. I did find the cost for accessories (pads, hand truck etc.) a little on the high side but customer service and final cost were acceptable.

Horrible! No A/C. Truck felt like it was going to fall apart. Constantly messed up the order. Changed the mileage allowance. Fudged the gas fill-up. Terrible experience.

Uhaul is always fast and great

Booking was a little hectic but they handled our last minute truck rental. Rates were pretty good but the per-mile charge is a little high ($0.99) in my opinion.

Overall the experience was okay. The pickup and drop-off stations were fine, but I had a blowout on the way and it took some time for help to arrive. Because of that my schedule was pushed back and I had difficulty connecting with customer service to alter my terms.

Good value. Easy service.

The Uhaul folks had reasonable pricing (it was helpful that they had signage advising people of the size vehicle they would need, based on your # of Bedrooms etc.). Only 'snafu' was that I worked with my moving company to reserve a truck, and there was some difficulty finding my order in the system upon my arrival to pick up the truck at the rental center. We were able to get it squared away and still come away with what we needed. I recognize the luck involved in this, since we were moving on the tail-end of a holiday weekend when other people were needing the same 'inventory'... Overall, it was a smooth process.

The truck was assigned 24 hours before even though we booked it 3 weeks ago. The rental truck itself was clean and well maintained. My drive had no major issues, expect the cabin noise. My only annoyance is that they dont fill up the gas tank and you have to return it at the same level. This means you have to do a lot of mental calculations to make sure you will have enough gas for the trip while not returning the truck with more gas than required.

No problems, everything went as planned.

The truck was not maintained, the passenger side mirror was flopping around,(not good driving/backing a 26' truck)The horn did not work

After finding a truck the people were awesome

Very nice in setting up rental...clean truck.

Our truck and supplies were ready at scheduled time.

Did the Uhaul iPhone checkin/checkout and they had issues with keeping their site up. It took multiple tries and extra time to do each. Better served to do it in person. Got charged and extra day even though I only used the truck 13 hours and picked it up and turned it in the same day. I suppose their days are 12 hours. May talk to a human and nail down the details about late turn-in next time if I use U-Haul again.

The local Uhaul rep. did a great job of making sure I had everything I needed for the move. They had the equipment promised and found the closest return spot they could for me. The local Uhaul rep. at my drop off location was amazing as well!

Fast service, economical

Good rental service, no real complaints.

uhaul communcations were not a ten

The truck was ready on time with the equipment that I had rented too. They did not give us the racheted tie downs that I had ordered from the store. Just the blankets.

They rescheduled more than five times and then hung up the phone with me the day of my move when I tried to find out where my truck was that was confirmed for use the day of my move, and I ended up having to find a different way to transport my furniture at the very last second.

U-Haul service was good.