UHaul never lets me down.

This is the third time we've rented a U-Haul truck for a move, and their service is consistently good. This was a local move, and it was by far the best experience of the three. It was super easy to pick up and drop off our truck at the same location, and because the staff recognized us from the pick-up the night before, our drop-off was very fast and efficient.

Fast, clean, and super convenient!

Great customer service. Clean truck. Easy pick up and drop off.

I rented a Uhaul twice in two weeks. Each time the truck was dependable and up to the task. I did find the cost for accessories (pads, hand truck etc.) a little on the high side but customer service and final cost were acceptable.

Horrible! No A/C. Truck felt like it was going to fall apart. Constantly messed up the order. Changed the mileage allowance. Fudged the gas fill-up. Terrible experience.

Uhaul is always fast and great

Booking was a little hectic but they handled our last minute truck rental. Rates were pretty good but the per-mile charge is a little high ($0.99) in my opinion.

Overall the experience was okay. The pickup and drop-off stations were fine, but I had a blowout on the way and it took some time for help to arrive. Because of that my schedule was pushed back and I had difficulty connecting with customer service to alter my terms.

Good value. Easy service.

The Uhaul folks had reasonable pricing (it was helpful that they had signage advising people of the size vehicle they would need, based on your # of Bedrooms etc.). Only 'snafu' was that I worked with my moving company to reserve a truck, and there was some difficulty finding my order in the system upon my arrival to pick up the truck at the rental center. We were able to get it squared away and still come away with what we needed. I recognize the luck involved in this, since we were moving on the tail-end of a holiday weekend when other people were needing the same 'inventory'... Overall, it was a smooth process.

The truck was assigned 24 hours before even though we booked it 3 weeks ago. The rental truck itself was clean and well maintained. My drive had no major issues, expect the cabin noise. My only annoyance is that they dont fill up the gas tank and you have to return it at the same level. This means you have to do a lot of mental calculations to make sure you will have enough gas for the trip while not returning the truck with more gas than required.

No problems, everything went as planned.

The truck was not maintained, the passenger side mirror was flopping around,(not good driving/backing a 26' truck)The horn did not work

After finding a truck the people were awesome

Very nice in setting up rental...clean truck.

Our truck and supplies were ready at scheduled time.

Did the Uhaul iPhone checkin/checkout and they had issues with keeping their site up. It took multiple tries and extra time to do each. Better served to do it in person. Got charged and extra day even though I only used the truck 13 hours and picked it up and turned it in the same day. I suppose their days are 12 hours. May talk to a human and nail down the details about late turn-in next time if I use U-Haul again.

The local Uhaul rep. did a great job of making sure I had everything I needed for the move. They had the equipment promised and found the closest return spot they could for me. The local Uhaul rep. at my drop off location was amazing as well!

Fast service, economical

Good rental service, no real complaints.

uhaul communcations were not a ten

The truck was ready on time with the equipment that I had rented too. They did not give us the racheted tie downs that I had ordered from the store. Just the blankets.

They rescheduled more than five times and then hung up the phone with me the day of my move when I tried to find out where my truck was that was confirmed for use the day of my move, and I ended up having to find a different way to transport my furniture at the very last second.

U-Haul service was good.

Communication was good on arrival time, a tad bit off of scheduled window, but kept me posted. The hustle was good, got the job done in under 2 hours with no damage, teamwork was great.

Uhaul, great service in Platte City, MO.

Rented a 15 ft box truck for a local move for 6 hrs - easy to drive and was ready early for pickup. The 3rd seat in the front was a nice plus. It was the perfect size for our 2 bedroom 1 bath small apartment. Only issue I had was that the air conditioning in the truck did not work and the model I had did not have a backup camera (I had one before that did and it was very helpful).

good truck company !!!

Provided desired drop off location

Trailer rental , was fine

Steering wheel some what thight.

Forgot to pack blanket pads in truck or close back gate.

A great value and service

Easy pick up and drop off, and no unforeseen charges

Scheduled a pickup for morning and checkout person was 45 minutes late. Instead of a 26 foot truck (wrecked the day before) they gave me a 17’ which meant I had to make two trips to move everything. Trucks in good shape, worked well for short move, and I would use again.

There was no ramp on a small truck which I had not been informed of. I waited 10 min. on line to talk to someone. But the truck was in good condition.

Friendly and easy in and easy out.

acceptable. no blankets were available. good condition. this option worked well. yes...would use again.

After booking months in advance, I was concerned about the availability of the truck. Called and one person had me even more worried, but called again on Monday and got a person who was excellent help, knew what to do, where to look and answered all my questions. Even changed the reservation! A rocky start but got even better when I picked up the truck, the agent offered nearly half off my rental if I would take it to a specific location that was an extra 20 minutes drive. Great deal!

U haul in Fruitport, MI was wonderful. Truck was clean, customer service was wonderful, due to the date and time I needed the truck changed a few times.

After budget cancelled my reservation the day before my planned move (they ran out of trucks in the local area), U-Haul was easy and filled my last minute needs. Truck ran great and easy pickup/dropoff services.

Open on Sundays with computers to make the transaction very efficient. Next day rental worked out perfectly.

The truck and service were fine. I wish they had more options for the size of one way rentals.

The truck wasn't available until hours after we reserved it AND they wanted it back hours earlier than we reserved it. It is difficult enough coordinating a move -- that certainly didn't make it easier. We had to totally change our plans last minute.

There was a slight set-back when we went to pick up the truck using their Truck Share feature. The truck had not been assigned to us and we had to wait in line to get it straightened out.

I had booked a 15-foot truck for the move, but could only get a 10-foot truck, despite a confirmation for the one I had booked. As such, I had to do extra trips, and the fuel cost was prohibitively expensive.

Equipment was ready on time, worked well and was easy to use.